/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Slightly long order processing times. The fact that there is no stock and that orders are sent directly to the various suppliers has a lot to do with this. Otherwise, there's nothing to say, the products received are as ordered.
Acheteur Vérifié
purchased on 25/01/2013
Translated review
3
/5
★★★☆☆
Well received the model only one small problem it misses ... the propeller !!!!! what compromises much the realization unless to canibalize another model to the propeller approaching .... dom
Acheteur Vérifié
purchased on 24/01/2013
Translated review
3
/5
★★★☆☆
Very slow shipping, slow customer service response time i thought the selection and pricing was pretty comparable, if not slightly lower than a few other places for the parts i was looking at. they also had the specific combination of parts, which i would have had to order from multiple places to get. but there was almost a full 3 weeks between ordering and delivery. while i was notified that the item was being prepared to ship, then another when it was just about to ship, then another when it did ship, i did not receive a single email answering my questions regarding the order. i might consider ordering again just for a second chance, but if shipping is the same speed, i'll go elsewhere for what i need...
Verified Buyer
purchased on 23/01/2013
3
/5
★★★☆☆
All is well, that ends well, i suppose... Initial order confusion, and difficult communication. Took time and Email discussions to get order back on track. Order delayed and was split into 2 parts. With delays, order was finely completed.
Verified Buyer
purchased on 23/01/2013
2
/5
★★☆☆☆
The products ordered on December 20 (by colissimo) did not arrive until January 3, 2013...after calling and telling me it would arrive before the end of 2012 and one of the paints is totally unusable because more water than paint...at least my son liked the models although no indications or advice on the boxes about the paints Ã
Acheteur Vérifié
purchased on 23/01/2013
Translated review
2
/5
★★☆☆☆
Review the packaging used or the packaging service the parcel was damaged and had to be repackaged by the post office !!!!!! the equipment was lucky enough to have been
Acheteur Vérifié
purchased on 23/01/2013
Translated review
3
/5
★★★☆☆
Very slow shipping, slow customer service response time i thought the selection and pricing was pretty comparable, if not slightly lower than a few other places for the parts i was looking at. they also had the specific combination of parts, which i would have had to order from multiple places to get. but there was almost a full 3 weeks between ordering and delivery. while i was notified that the item was being prepared to ship, then another when it was just about to ship, then another when it did ship, i did not receive a single email answering my questions regarding the order. i might consider ordering again just for a second chance, but if shipping is the same speed, i'll go elsewhere for what i need...
Acheteur Vérifié
purchased on 23/01/2013
Translated review
2
/5
★★☆☆☆
Very satisfied with the products ordered. On the other hand very disappointed with your site for the management of addresses (billing and delivery) Nothing is respected even after calling your sales department. A piece of advice: improve your site for delivery and everything will be fine.
Acheteur Vérifié
purchased on 23/01/2013
Translated review
3
/5
★★★☆☆
All is well, that ends well, i suppose... Initial order confusion, and difficult communication. Took time and Email discussions to get order back on track. Order delayed and was split into 2 parts. With delays, order was finely completed.
Acheteur Vérifié
purchased on 23/01/2013
Translated review
2
/5
★★☆☆☆
Received torn packaging surrounded by tape ""La Poste"" for the package to hold and a callage really done in a hurry that did not allow the model to arrive unscathed.
Acheteur Vérifié
purchased on 20/01/2013
Translated review
3
/5
★★★☆☆
Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.
Verified Buyer
purchased on 19/01/2013
Answer from 1001hobbies
Dear sir, The reason for this delay is that most of the products have to be transferred from our European location first. Best regards, 1001modelkits
3
/5
★★★☆☆
How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.
Verified Buyer
purchased on 19/01/2013
Answer from 1001hobbies
Dear sir, Your order was shipped from the US on January 11th your tracking number is LN390811422US Best regards, 1001Modelkits
3
/5
★★★☆☆
Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.
Acheteur Vérifié
purchased on 19/01/2013
Translated review
Answer from 1001hobbies
Dear sir, The reason for this delay is that most of the products have to be transferred from our European location first. Best regards, 1001modelkits
3
/5
★★★☆☆
How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.
Acheteur Vérifié
purchased on 19/01/2013
Translated review
Answer from 1001hobbies
Dear sir, Your order was shipped from the US on January 11th your tracking number is LN390811422US Best regards, 1001Modelkits
3
/5
★★★☆☆
The model car was delivered on time, but the color requested was wrong: we received a red car and had ordered a white one.
Acheteur Vérifié
purchased on 19/01/2013
Translated review
3
/5
★★★☆☆
Not very good: I have several addresses registered with 1001 maquettes. I asked for delivery to my home address, but unfortunately the orders are systematically sent to my work address, even though I selected the right address when ordering (this has happened to me twice). I ordered several products indicated as available. Finally I received an e-mail telling me that one product was unavailable, but that the other 2 had been shipped anyway (so far, so good). Then I receive an email with a credit corresponding to the product that wasn't shipped. As I wanted this product, I ordered it on the site a few days later as it was available again. I ordered it but had to pay the shipping costs again. It's a pity when they could have sent it to me separately at no extra cost, as they do.
Acheteur Vérifié
purchased on 18/01/2013
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2
/5
★★☆☆☆
What can I say???? voilà I decided to get back into model making and after a""surfÃ"" on a multitude of sites I came across 1001....... I appreciated the wide choice in models the simplicity of navigation..... to finally place an order....... aie..... a few days later an e-mail telling me that as soon as my order had been ""processed"" I would be notified.... then.... the wait..... in short.... more than 15 days before receiving my purchase.... (fortunately no bad surprises on opening) very disappointed by the abnormally long wait in view of the delivery costs.... really dommag
Acheteur Vérifié
purchased on 17/01/2013
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2
/5
★★☆☆☆
Customer service is very good
Acheteur Vérifié
purchased on 15/01/2013
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3
/5
★★★☆☆
Shipping took far too long.
Verifizierter Käufer
purchased on 14/01/2013
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3
/5
★★★☆☆
The product fully corresponds to the description so I am absolutely satisfied. But the shipping time was a disaster: order processed on 18.12.2012 order processed on 21.12.2012 handover to shipping company confirmed by email on 24.12.2012 from DHL confirmation of collection delivered here on 04.01.2013. So the parcel was on its way from France to me for 14 days, of which it spent 10 days in the parcel center in Belgium alone. I understand that Christmas and the turn of the year are hot shipping times, but 10 days without any movement in a parcel center is a bit much. The statement in the email said that delivery would take place in 6 to 9 days. That didn't work out at all. MfG Uwe Clausen
Verifizierter Käufer
purchased on 13/01/2013
Translated review
2
/5
★★☆☆☆
Goods ordered and paid for on 20.12.2012 Shipping confirmation by email on 31.12.2012 Parcel received on 09.01.2013
Verifizierter Käufer
purchased on 12/01/2013
Translated review
3
/5
★★★☆☆
High-quality, well-packaged models
Acheteur Vérifié
purchased on 12/01/2013
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2
/5
★★☆☆☆
Delivery times are far too long, especially when compared with competing sites.
Acheteur Vérifié
purchased on 11/01/2013
Translated review
3
/5
★★★☆☆
No worries from 1001maquettes' point of view, the parcel is in perfect condition and the delivery times were correct for the Christmas period. However, the Colissimo clowns gave the parcel to one of my neighbors, even though the post office is only 20 metres from my home, without asking me for the person's identity or giving him mine... It's really irresponsible behavior knowing that I was in a hurry to offer this parcel.... In short, no hard feelings, but your managers should have a little chat with the Post Office or their president.
Acheteur Vérifié
purchased on 11/01/2013
Translated review
3
/5
★★★☆☆
Product was correct but shipping was SLOW I ordered a model kit and it took over two weeks for it to leave their warehouse. The transit time was not the issue it was how long it took for them to deliver it to the carrier. No explanation as to why, not too impressed!
Verified Buyer
purchased on 08/01/2013
3
/5
★★★☆☆
Product was correct but shipping was SLOW I ordered a model kit and it took over two weeks for it to leave their warehouse. The transit time was not the issue it was how long it took for them to deliver it to the carrier. No explanation as to why, not too impressed!
Acheteur Vérifié
purchased on 08/01/2013
Translated review
2
/5
★★☆☆☆
I ordered the model "Halberstadt"" on December 12th and received confirmation that it would be delivered within 6 to 9 days. All orders placed before December 14 should reach their destination before Christmas. However, the expected shipment did not arrive until December 28. We were already back from our Christmas visit to our grandfather, who was very excited about the model airplane with the name of his home town. Now I have to send the gift to him later, so it will be delayed again and he will need help to collect it from the post office. I will not be entrusting any more gift requests to this mail order company.
Verifizierter Käufer
purchased on 02/01/2013
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3
/5
★★★☆☆
Watch the shipping!!! Although I paid for UPS shipping, it shipped USPS.
Verified Buyer
purchased on 29/12/2012
3
/5
★★★☆☆
Watch the shipping!!! Although I paid for UPS shipping, it shipped USPS.
Acheteur Vérifié
purchased on 29/12/2012
Translated review
3
/5
★★★☆☆
Compliance with average deadlines
Acheteur Vérifié
purchased on 26/12/2012
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