/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
2 weeks to receive an order is pathetic, unacceptable. A serious lack of professionalism.
Acheteur Vérifié
purchased on 21/06/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry for this delay beyond our control, it is a problem that we encounter with this carrier which claims to be "economical". Having received a lot of negative feedback, we're going to find another carrier to ensure the best possible deliveries. Have a nice day!
1
/5
★☆☆☆☆
I didn't even get half of my order but paid for it. I actually want my money back.
Geverifieerde Koper
purchased on 04/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. We deeply regret this situation. Could you please send a message to [email protected] indicating which items are missing? Thank you very much!
1
/5
★☆☆☆☆
An order that took two months to arrive. If you're ordering for a birthday, plan well ahead. A plane is missing and -1001 has offered to reimburse me (we'll see if the contract is honored from start to finish).
Acheteur Vérifié
purchased on 23/06/2023
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Answer from 1001hobbies
Hello and thank you for your message. We are sincerely sorry for this situation. I will pass on your feedback to our customer service department. Have a nice day!
1
/5
★☆☆☆☆
My "gift" arrived in a jiffy bag already opened with the contents inside, compromised.
Verified Buyer
purchased on 27/06/2023
Answer from 1001hobbies
Hello, thank you for your message. We are sincerely sorry for this situation, which is beyond our control. I see that customer service has already been in touch with you, but please let us know all the details of the delivery so that we can inform both the warehouse and the delivery company. Thank you very much!
1
/5
★☆☆☆☆
All references in stock but more than a week to receive the parcel and what a parcel !!!! A poor bubble envelope with pots of paint, a brush without any protection... I don't recommend!
Acheteur Vérifié
purchased on 03/06/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are sorry if your experience was not optimal. One of the products, Flex Set, was indeed awaiting restocking, which explains why the parcel took a little longer to be dispatched. I'll pass on the information about the protection used for your parcel. We wish you an excellent day. 1001Hobbies customer service
1
/5
★☆☆☆☆
Nothing delivered yet.The order was May 10.The delivery has been on the way since May 22.Reply to my message about it sometimes taking longer.Haven't had a reply to my last message yet.Calling is often in vain.I know that because of a pre order I'm still waiting for.I'm really sorry I ordered here.
So bad contact and so long in transit I do not even know if it arrives. I think the good resencies are deceitful when I came with difficulty to the bad I was shocked and I find it shameful that they do nothing about it. It's not that the delivery is cheap or something just more expensive than most. For me not understandable that a company does nothing about it. 1 star is 1 too many
Geverifieerde Koper
purchased on 10/05/2023
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Answer from 1001hobbies
Hello and thank you for your message. We appreciate your feedback. I am really sorry that the situation occurred beyond our control: it seems that the product was misused. I see that a new order has been placed, but these are made-to-order products, so the wait is long. It is a series of bad coincidences, but I have notified customer service so that your case can be followed up carefully. Thank you very much for your patience
1
/5
★☆☆☆☆
Shortly after placing my order, I had a snag that would prevent me from being there the week following my order. So I immediately wrote an email while the order was still being processed to ask them to postpone the delivery date by specifying the date of my return home. They replied that the item was not yet in their possession, but they were waiting for the delivery which would happen in one to two weeks and then ship it. Reassured that it would take a week minimum for supply and a few days for shipment, I did not respond again. From one day to the next, my order on their site went from "being processed" to "being delivered" without even receiving a notice that it had left their warehouse. So I rewrote an email explaining that I had previously written that I was not home and as a response I received an email saying that they had sent the package and a summary of the delivery information. In the end I personally contacted PosteItaliane shipping service and they helped me with my order. 1001Hobbies LOW SERVICE!!!
Acquirente Verificato
purchased on 05/06/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry that the service did not live up to your expectations. We take note of your feedback. We currently do not have a service that allows you to delay the shipment of your package. We will try to find a way to do so. However, if you are absent at the time of delivery, the courier always offers you an option: a new delivery or delivery to a place near your home. Have a great day!
1
/5
★☆☆☆☆
The empty package arrived, and late too!
Acquirente Verificato
purchased on 17/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry to hear about this situation. We have forwarded the information to our warehouse to figure out what happened. I see that the refund has been made. We apologize once again.
1
/5
★☆☆☆☆
Absolutely pitiful! Order placed in March and we are almost in July and still nothing has arrived!!!!!!
Comprador Verificado
purchased on 27/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. It turns out that one of the products was backordered. But I see that the order was shipped on June 23, so the package should not take long to arrive. Have a nice day.
1
/5
★☆☆☆☆
The paint pack supplied bears no relation to the model. Customer service, perfectly aware of the problem (I'm obviously not the only one), pretended to ignore it: "it's a generic pack". As a result, I have to order other paints, certainly not from this site.
Acheteur Vérifié
purchased on 23/05/2023
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Answer from 1001hobbies
Hello, We thank you for your message, The accessory pack guarantees you to have the 6 main paintings related to the theme of your model. In addition to this we asked you to make a return, you refused, we see no errors on our part, Thanking you for your understanding.
1
/5
★☆☆☆☆
I can't get sales on the phone. I've chosen a product where the site is supposed to provide the colors adapted to the theme of the model. You should know that this does not mean that 1001 Hobbies' colors are among those recommended by the manufacturer... I regret my purchase.
Acheteur Vérifié
purchased on 19/05/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you haven't been able to reach us: our teams are available by telephone from Monday to Friday, from 10am to 1pm and from 2pm to 6pm. You can also send us an e-mail at [email protected]. If you still can't find the solution you're looking for, don't hesitate to call us back. We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
Totally bad. The employee doesn't speak Dutch and I still don't have the puzzle. And there is no trach and tracé and I haven't got my money back either. In short do not order anything
Geverifieerde Koper
purchased on 09/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry about the situation. Right now our team is limited to providing after-sales service in Dutch via phone, but we should have no problem communicating via email. I see that your order cannot be tracked, which unfortunately means that delivery may take a month. If you still haven't received the product to date, please send us an email at [email protected] and we will find a solution. Thank you and have a great day.
1
/5
★☆☆☆☆
Very bad experience I paid for the fast shipping that was supposed to arrive within two days because I needed it urgently while the package arrived after 5 days and now I can't use it, so the purchase turned out to be useless.
Acquirente Verificato
purchased on 08/06/2023
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Answer from 1001hobbies
Hello, thank you for your important message. We are terribly sorry about this situation. I see that the deadline was missed. As compensation, may I offer you a 10 euro voucher with code COMSAV10 on your next order as an apology. Have a nice day!
1
/5
★☆☆☆☆
I received half of the products
Comprador Verificado
purchased on 08/05/2023
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Answer from 1001hobbies
Hello and thank you for your message, it means a lot to us. We are sorry for the situation. Can you confirm that you only received one of the 2 products you ordered? If you haven't already, could you please email us at [email protected] with an update on the situation so that we can send the second product as soon as possible? Thank you and have a nice day
1
/5
★☆☆☆☆
I have already expressed my opinion on this subject, >5 weeks deliveries + missing items + packaging of paint pits loose in the box + lid of a broken can.... Very very dissatisfied... No longer trust your site
Acheteur Vérifié
purchased on 05/05/2023
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1
/5
★☆☆☆☆
I discovered the site to change my Amazon orders. As a result, it took over 5 weeks to receive a product that would have taken 2 days on the other site... And no communication apart from automatic emails "your parcel has not yet been prepared". What a shame!
Acheteur Vérifié
purchased on 08/05/2023
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Answer from 1001hobbies
My Valissant, In your order was a product in the form of a "Pre-order" A pre-order is an advance purchase that allows the customer to reserve a product before its official release or availability in stock. For the 1001Hobbies online store, a pre-order allows the customer to secure the purchase of specific products directly from the manufacturer or supplier. Pre-orders are subject to the vagaries of manufacturing, manufacturers' unpacking, etc. We are not responsible for delays. The dates communicated are those transmitted by the manufacturer at the time the item is put on line.
1
/5
★☆☆☆☆
I ordered 5 models. One model was built and I wrote to tell them that I wanted to return or exchange it. They responded by giving me a mailing address and told me that they will tell me how to make the return. I do not know if they will refund me the money, they will send me a voucher. I will not buy again. I do not recommend it because they do not give facilities for the return.
Comprador Verificado
purchased on 09/05/2023
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Answer from 1001hobbies
Hello, thank you for your important message. We regret this situation and that the return procedure was not clear. I have informed customer service of this situation, and they should contact you as soon as possible. If not, please feel free to email [email protected] so that they can take the necessary action. Thank you and have a nice day
1
/5
★☆☆☆☆
Very bad evaluation, products arrived open, one product missing, lack of customer service, below are the dates and events that happened: 16/05 placed the order, the products were listed as available on the site 22/05 after a reminder, they indicate to me that the order has not been processed because one product is missing and they tell me that it is in restock and I can wait. After not even 10 minutes they tell me that the order will only be partially filled because they will not restock it. I accept but ask for a refund on PayPal for the missing product, in the meantime I notice the different negative evaluations and at 5:16 pm of the same day I request the cancellation of the order. 23/05 as soon as they open they tell me that the order is not cancelable(which is not true because the order is being processed and has not yet been delivered to the French post office) in the meantime to the requests for the refund they tell me that I can at most return the product and request a refund, but not the shipping costs, among other things the return costs are also my responsibility.
25/05 the order is started to process by the French post office(after I reported these delays to PayPal) 29/05 the order arrives packed at best(badly), the products are opened and not sealed in cellophane, which would have been impossible for me to make the return because the gentlemen of 1001hobbies want the product packed and sealed...
31/05 thanks to the help of PayPal I manage to get the partial refund that I had asked for.If you buy from them do not use the card or transfer, use PayPal to which go 5 stars for assistance against these pseudo sellers.Absolutely negative experience, I have already reported the fact to the play associations to which I belong, I think we will not use them again.
Acquirente Verificato
purchased on 16/05/2023
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Answer from 1001hobbies
Hello, thank you for your message, which is very important to us. I see that the situation has been less than optimal, but I would like to draw your attention to several points: - the fact that we do not use cellophane is a conscious choice to avoid adding unnecessary plastic to the environment. In 95% of cases, the cardboard we use is more than enough to adequately protect the boxes. However, we will forward the information to our warehouse, but please remember that you can send us photos to verify the condition of the boxes upon arrival to [email protected] if this is an issue. - I can confirm that the package was prepared on 05/23/2023 at 07:08:51, well before our store opened. Unfortunately, it is not possible to cancel an order once this status has been set, and I am very sorry for this. In any case, I understand your dissatisfaction. I wish you a good day.
1
/5
★☆☆☆☆
The product does not look like the picture
Acheteur Vérifié
purchased on 21/05/2023
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1
/5
★☆☆☆☆
I have ordered 3 things 1 received after complaint another 1 received again complaint in filed and nothing more heard though paid for 3 what are we going to do about this
Geverifieerde Koper
purchased on 29/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are terribly sorry for the various problems we have encountered 🙁 If you still haven't received the item, could you please send a message to our customer service so they can resend it? Thank you in advance!
1
/5
★☆☆☆☆
Over 5 weeks to deliver something that can fit in an envelope!?
Verified Buyer
purchased on 18/04/2023
Answer from 1001hobbies
Hello, thank you for your message. I'm sorry to see that the product is taking so long to arrive. If the product is still not delivered, can you send a message to [email protected]? They will find a solution. Thank you very much.
1
/5
★☆☆☆☆
Way too difficult and expensive to send back!
Geverifieerde Koper
purchased on 17/04/2023
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Answer from 1001hobbies
Hello, thank you for your feedback. I'm not sure if I understood correctly: what is the problem with this item? If you have not already done so, please contact our customer service at [email protected]
1
/5
★☆☆☆☆
Order never delivered
Geverifieerde Koper
purchased on 24/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry that the product never arrived, this is beyond our control. We did ship the product on April 6, but unfortunately the post office may have lost or stolen it :/ I see the refund has been made. Good day
1
/5
★☆☆☆☆
1 month to deliver three bottles of tamyaet paints you have the courage to offer me a discount for my next order if it exceeds ..... A competitor helped me out in three days.
Acheteur Vérifié
purchased on 12/04/2023
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Answer from 1001hobbies
Hello, thank you for your message. I see that the order was indeed placed on April 12 and was delivered on May 5. I'm sorry for the delay, which is actually due to one of the other products in your order delaying the overall shipment. I'm glad you were able to find a workaround. If a discount code has already been offered, unfortunately I can do no more. Have a nice day.
1
/5
★☆☆☆☆
Correct order. Navigation on the correct page although the prices are not cheaper than in the official store so next time I will do it there. Very bad shipping. Paying 7,5€ for a shipment weighing less than 1kg and waiting 11 days when it is specified that the delivery will be made in 4 (since everything was in stock) seems to me very bad. For delay, this shipment costs 2-3€, not 7,5€. And also the envelope arrived broken and completely wrinkled and the goods deposited inside with little security, receiving blows and so on.
Comprador Verificado
purchased on 17/04/2023
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Answer from 1001hobbies
Hello, thank you for your message about your customer experience. It will help us to improve our services. I am sorry to hear that the situation was not optimal. I will forward the information to the relevant departments. However, if the products are damaged, please feel free to send an email to [email protected] with pictures, so that we can find a solution. Thank you very much.
1
/5
★☆☆☆☆
1001HOBBIES sent only 1 car while I had paid for 2. I had to put so much energy into it to get my money back. 1001HOBBIES was very difficult. 1001HOBBIES only sent 1 car while I paid for 2. I had to put so much effort into getting my money back. 1001HOBBIES was very difficult.
Geverifieerde Koper
purchased on 31/03/2023
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Answer from 1001hobbies
Hello, thank you for posting about your customer experience. It will help us to improve our services. I'm sorry to hear that the situation was not optimal. I see that the problem has since been resolved, so there's not much more I can do. Have a nice day.
1
/5
★☆☆☆☆
Bad nothing to say more delay of more than 3 months on my order no answer of the sav concerning the progress of the things and absolutely no commercial gesture.
Acheteur Vérifié
purchased on 08/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We insist on the fact that customer satisfaction is our priority. We are sincerely sorry for this catastrophic management. There were several problems at different levels, but the main thing was that you were delivered at the end. I'm sending you a €10 discount code valid on all orders as an apology: COMSAV10 We wish you an excellent day. 1001Hobbies customer service
1
/5
★☆☆☆☆
I ordered my package two weeks ago and it still hasn't arrived.
Comprador Verificado
purchased on 02/04/2023
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Answer from 1001hobbies
Hello, thank you for your message. I am sorry for this situation. I can see that the package is indeed on its way with a long delay, unfortunately this is out of our control 🙁 In my experience, in a case like this, the package can take up to a month to arrive 🙁 I suggest you email us at [email protected] if the package has not arrived by next week. Sorry again and thank you for your patience
1
/5
★☆☆☆☆
Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.
Comprador Verificado
purchased on 04/04/2023
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Answer from 1001hobbies
Hello, thank you for your message. I am sorry to hear that there have been so many problems, we sincerely apologize. I will pass on the information to the various teams concerned. Thank you for your trust. 1001Hobbies
1
/5
★☆☆☆☆
A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.
Acheteur Vérifié
purchased on 14/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are very sorry about this situation and this accumulation of worries. Please send an e-mail to our customer service department (if you haven't already done so) at [email protected]. We'll find a solution. We wish you an excellent day.