/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.
Acquirente Verificato
purchased on 27/02/2023
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Answer from 1001hobbies
Hello, thank you for your important message to improve the quality of our services. We are very sorry for this problem. I see that the procedure is still ongoing and I assure you that the refund will be made quickly upon receipt of the product. We apologize once again for this loss of time. In return, I can offer you a promotional code of 10€ valid on a possible next order: SAVCOM10. Have a nice day
1
/5
★☆☆☆☆
My order was sent in two shipments and I still haven't received the second package to date.
Acheteur Vérifié
purchased on 04/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. I think that the parcel has been delivered in the meantime, because on our side, both have been indicated as delivered. Please do not hesitate to come back to us if you have any concerns by sending an email to [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
This shipment consisted of a missing item, a 1/48 model. However, I received something that looks like Radio Control car parts. I've been waiting for a month and I don't know whether to reclaim my order or resell these parts.
Comprador Verificado
purchased on 06/03/2023
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Answer from 1001hobbies
Hello, we are very sorry about this situation. I can confirm that the refund for the product in question has been made today. Once again, we apologize and wish you a good day.
1
/5
★☆☆☆☆
Received the box I ordered with all the primers in them broken, the package was contaminated and it was stinking so much of chemicals that Royal Mail had to wrap it in a bag. Now I'm asking them fir a refund they want me to return it to them first!!! Seriously ehich carrier would ship a box contaminated with hazardous chemicals back to France?
Do not buy from this company at all! Save your money and a headache dealing with the customer service.
Verified Buyer
purchased on 22/02/2023
Answer from 1001hobbies
Hello, thank you for your message. We are very sorry about this situation. It is likely that the person you spoke to did not realise the state of your parcel, I am sorry about that. I will make sure that a refund is issued as soon as possible. Have a nice day.
1
/5
★☆☆☆☆
Orders not received. Over a month to resolve the problem and it's still not over because the refund does not correspond to the amount paid. Customer service unreachable by phone and unresponsive to emails. I'd advise against it.
Acheteur Vérifié
purchased on 13/02/2023
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1
/5
★☆☆☆☆
It says a wide range but that does not take away from the fact that the delivery takes a very long time, this will definitely be the last time I will place another order. There are more modeling shops where the range is just as large probably greater, delivered within 1 or 2 business days.
Geverifieerde Koper
purchased on 15/02/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry to hear that you were not satisfied with the delivery time. The delivery times are clearly indicated with each product and some indeed need more time. We wish you a good day
1
/5
★☆☆☆☆
Poor instructions, especially for paint. Poor customer service as a part was broken in the pack and they say they dont make them anymore??? Finally, poor fitment. Will not buy another Trumpeter product.
Verified Buyer
purchased on 28/01/2023
Answer from 1001hobbies
Hello, thank you for your message. We are sorry for the situation. I'm sure there was a communication problem with our customer service: the item is currently out of stock, but with an unspecified restocking date. It is therefore difficult to obtain the product for the moment, but it is possible that the product will appear in a new form for example. In any case, we apologize again.
1
/5
★☆☆☆☆
No shipping information, no response to phone or email.
Comprador Verificado
purchased on 12/02/2023
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Answer from 1001hobbies
Salve, grazie per il suo messaggio. Ci scusiamo per la situazione. Siamo stati informati che il pacco non è non tracciato, ma abbiamo una notifica datata venerdì che il pacco è in transito. Mi dispiace, ma può passare anche un mese prima che arrivi 🙁 Le consiglio di aspettare la prossima settimana. If the package does not arrive within March 15, we will reverse the order again. Do not hesitate to contact us at [email protected] to make sure we receive your messages. Thank you!
1
/5
★☆☆☆☆
Shipping time too long.
Acheteur Vérifié
purchased on 08/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are sorry if the product arrived late. We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
Late, bad and never, that's how their deliveries are and when contacted via telephone, very bad attention, I will never buy from them again.
Comprador Verificado
purchased on 16/01/2023
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Answer from 1001hobbies
Hello, thank you for your message, we take your situation very seriously. We are sorry if the experience was not satisfactory. I see that part of the money was refunded and the rest still arrived, and a credit note was offered. We wish you a good day
1
/5
★☆☆☆☆
At the time of writing this review I have had to wait 6 weeks for one item, the other is yet to be delivered. There was no contact from them, I had to chase several times to find out what was going on. Very poor customer service and really bad business practice. Would not recommend them to anyone.
Verified Buyer
purchased on 16/02/2023
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're truly sorry to her about this situation. I see that the second parcel has been shipped, so it should be on its way. Let us know when it arrives and if everything's okay! Have a great day.
1
/5
★☆☆☆☆
Order placed on 25/11/2022 for Christmas. All items were marked "in stock". Received part of the order in December, another part in February and there is still one item missing which I hope to receive before 2024. No commercial gesture, no word of apology.
Acheteur Vérifié
purchased on 30/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are terribly sorry for this situation. I see that customer service has taken care of the follow-up. In the meantime, we are offering you a €10 credit note valid on any future order with the code SAVCOM10 as a thank you for your patience. We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
The car has had a steering problem where the front tires never line up, even when you use the trim on the remote control
Acheteur Vérifié
purchased on 28/01/2023
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1
/5
★☆☆☆☆
The product took a long time to arrive; I asked for another product which arrived well after Christmas.
Acheteur Vérifié
purchased on 04/12/2022
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1
/5
★☆☆☆☆
I did not receive my order at Christmas and I am still fighting to get my money back. Customer service is ineffective, communication with them is lousy.
Comprador Verificado
purchased on 29/12/2022
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Answer from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. At least I see that the refunds have already been made. Have a nice day.
1
/5
★☆☆☆☆
Slow response
Geverifieerde Koper
purchased on 02/02/2023
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Answer from 1001hobbies
Hello, thank you for your important message to us. Do you have some additional information to help us understand the situation? I see that the February 02 order was indeed delivered on the 20th. Thanks in advance and have a nice day
1
/5
★☆☆☆☆
Hyper decu. cher pour du papier. frais de port exorbitant pour une enveloppe.c'est du vol.c'est du vol.
Acheteur Vérifié
purchased on 14/02/2023
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Answer from 1001hobbies
Dear Sir, Thank you for taking the time to contact us regarding shipping costs. Unfortunately, we can't ship for less, as these rates don't depend on weight but on the size of the envelope. Company rates are often higher than those for private customers. Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Website is a google-translate of the French website. Products may not be in Dutch, but that is not necessarily mentioned. Avoid webshop!
Geverifieerde Koper
purchased on 11/01/2023
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Answer from 1001hobbies
Hello, thank you for your important message to us. I am sorry for this disappointment. The site does indicate that the language of the game is in French, but I can understand that people may miss this information. We will try to find a solution to make it more visible. Have a nice day
1
/5
★☆☆☆☆
First shipment in a simple envelope.arrived crushed of course.return of the fig.they told me they were sending me back again this time well protected in a box.received after 1 month of waiting, still in a simple envelope, blister again crushed of course!!!! Jouet de collection en miette, qui finfi a la poubelle .perdu 38 eu., Bravo !!!!!!!Nul....j abandonne d'essayer de commander un produit chez des gens qui ne respectent rien, ni leur clients.à évitez .escros
Acheteur Vérifié
purchased on 27/12/2022
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Answer from 1001hobbies
Hello Sir, Thank you for taking the time to evaluate us. We regret this experience. Unless we are mistaken, customer service does not have a complaint in your name. We therefore invite you to send us an e-mail to [email protected]. We apologize and look forward to hearing from you. Thank you for your time, 1001hobbies customer service.
1
/5
★☆☆☆☆
Order placed on 27/11/22, half received on 22/01/23 after 3 reminders. It's now mid-February and I'm waiting for the rest of my order after 2 further reminders. Vendors acting in bad faith (the site indicated immediate availability and they dare to tell me that availability was delayed by 3 weeks after a delay of...7 weeks!), incompetent (I have to tell them what they sent me to avoid unnecessary duplication. And yes, I'm not in favor of wasting time either =p). So if you want to waste your time and money, or if you like to suffer, place an order with them. Otherwise, try another business, which will in any case be much more efficient, competent and pleasant.
Acheteur Vérifié
purchased on 09/01/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
The web site said my order would ship within 14 days of my purchase.
I received my order almost six weeks later and by the time I received it I’d already made other arrangements to substitute the cardboard models I ordered.
I do not recommend 1001Hobbies to anyone.
Verified Buyer
purchased on 06/01/2023
Answer from 1001hobbies
Dear customer, Thank you for your very important message to us. We are sorry if the product took longer than expected to arrive. Please feel free to send us an email to [email protected] to let us know if you want to return the product and ask for a refund. Thank you in advance
1
/5
★☆☆☆☆
After ordering, you receive automated emails at regular intervals asking for reviews, requests for model images, etc. Unfortunately, the unsubscribe button is useless against these spam mails!
Verifizierter Käufer
purchased on 15/12/2022
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1
/5
★☆☆☆☆
Bad
Acheteur Vérifié
purchased on 09/01/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
THE KYLIAN MBAPPE FUNKO POP NEVER ARRIVED AND THE OTHER ONE A MONTH LATE, I WILL NEVER ORDER ANYTHING FROM THIS SITE AGAIN.
Comprador Verificado
purchased on 19/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation and we understand. As agreed, we will proceed to refund the order as soon as we receive it. Have a nice day
1
/5
★☆☆☆☆
Delivery time months after purchase without communication. Goods not refunded to date after being returned at own expense. Already written to 4 times. No response. Really not recommended. Constantly receive advertising emails. Never again.
Verifizierter Käufer
purchased on 31/08/2022
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Answer from 1001hobbies
Hello, thank you for your message. I am indeed noting a status with the expectation that the message will be received by us. I'll clarify this with customer service on my end and we'll keep you posted. We are terribly sorry that this situation did not make it through to us. Have a nice day
1
/5
★☆☆☆☆
I mistakenly bought a model airplane without a radio control , being a gift I immediately bought always another more expensive model airplane with a radio control . I asked several times to be able to return the first model airplane but received no response . I WILL NOT BUY FROM 10001 HOBBIES ANYMORE .
Acquirente Verificato
purchased on 27/01/2023
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Answer from 1001hobbies
Hi, can you email us at [email protected]? We'll see what we can do. Thank you!
1
/5
★☆☆☆☆
Currently very negative. Ordered two 1/72 scale aircraft kits and received two sets of paint masking.
I reserve the right to edit the review and should it turn out to be a mere error
Acquirente Verificato
purchased on 04/01/2023
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Answer from 1001hobbies
Hello, thank you for your message, very important for us. We are very sorry about this situation. If not already, can you please send us photos of the products you received to [email protected]? We will find a solution for you. Thank you very much!
1
/5
★☆☆☆☆
Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.
Comprador Verificado
purchased on 12/12/2022
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Answer from 1001hobbies
Hi, thank you for your message, which is very important to us as part of our continuous efforts to improve our services. I have just informed customer service to give you a voucher instead of the missing model. I am very sorry for this situation and wish you a good day.
1
/5
★☆☆☆☆
Order never arrived and not even refunded
Acquirente Verificato
purchased on 08/01/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. With the low-cost delivery method and no tracking, unfortunately the package may take up to a month to arrive. Can you email us at [email protected] at the end of next week if the package has not arrived yet? We will then send you a new one.
1
/5
★☆☆☆☆
My order was delayed, then when I received it most of the labels were damaged or ripped off my items. Sent a note to customer service and they did nothing. I won't ever shop with you again.
Verified Buyer
purchased on 14/12/2022
Answer from 1001hobbies
Hello, thank you for your very important message to us. We are taking it into account to improve our services. We are sorry for the state in which the products arrived, this is beyond our control. As indicated by our customer service, the label problem does not affect the effectiveness of the product. However, we can offer you a 5€ gift voucher to use on your next order with the code SAVCOM5. Have a nice day