/5
★★★★☆
based on 37022 reviews published
★★★★☆
based on 37022 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
They would literally be better off without a custome service. I assume they use a terrible AI and have no quality control, otherwise i can not make sense of the conflicting messages i got. But everything arrived. Packaging was good, delivery fast. The fact that they only have upfront payment and not paypal made me very suspicious, but its not a scam.
Maximilian S.
purchased on 15/03/2024
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Answer from 1001hobbies
Thank you so much for your feedback We're sorry you had a frustrating experience with our friend Charlie. We're always here to help our customers as best we can, even if that means our friend Charlie takes over after hours! We also invite you to contact us by e-mail with any questions or concerns outside our business hours. Thank you for your feedback, we appreciate it and strive to continuously improve our service.
3
/5
★★★☆☆
No/ Few emails from you about the supply of the product. I had to go to your site to try and find some information. 6 months of waiting! -Even if it's not your fault.
Nicolas H.
purchased on 03/01/2024
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3
/5
★★★☆☆
I regret that only after ordering and paying can I see that it is out of stock and delivery is weeks away.
Bert T.
purchased on 26/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
3
/5
★★★☆☆
Way too long delivery time
Wim K.
purchased on 10/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
3
/5
★★★☆☆
The order I bought did not correspond to the scale that was marked on the site. I have sent it back to you and am waiting for my money back.
Xavier R.
purchased on 15/03/2024
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3
/5
★★★☆☆
The last purchase had a problem with the shipping time to my home...
Pierre J.
purchased on 26/03/2024
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3
/5
★★★☆☆
I placed my order 3 weeks ago, and first you tell me that my order will be delivered soon, then you send me an email telling me that my parcel has not yet been shipped. I'm worried about the reliability of your service,
Patrick C.
purchased on 24/03/2024
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3
/5
★★★☆☆
It's hard to give an opinion when you're not told what it's about. On the seller's site? The online ordering process? Shipping? The delivery? The goods purchased?
Robert C.
purchased on 05/04/2024
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3
/5
★★★☆☆
Fast shipping - competitive prices
Patrick P.
purchased on 10/03/2024
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3
/5
★★★☆☆
Hello, what surprises me on your site is that as soon as the order is placed you debit my account, while on other sites, I am debited when I receive the goods.
Gerard B.
purchased on 06/03/2024
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3
/5
★★★☆☆
The problem has been with the delivery company, they should have left it at the place of delivery on Wednesday (before Holy Thursday) and at 18.46 they were (they say) at the store and did not leave it ...the store was open for sure but they took it to the warehouse until Monday April 1st.
Guillermo C.
purchased on 23/03/2024
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Answer from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
2
/5
★★☆☆☆
Delivery time too long
Frank K.
purchased on 20/02/2024
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2
/5
★★☆☆☆
The surcharge for faster delivery was not justified, I expect a refund to my PayPal account. Despite changing the delivery address, the delivery was made to the "old" delivery address and thus additional costs for shipping.
Monika D.
purchased on 18/12/2023
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3
/5
★★★☆☆
The order was properly completed and delivered, but the DHL home delivery did not work well! The parcel was not left at the DHL drop-off point as usual, but was redirected to a pick-up station.
Michael B.
purchased on 15/03/2024
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3
/5
★★★☆☆
Expected shipment time was promised to be 1 week since order - turned out to be almost a month! Goods and delivery were fine.
Nikita D.
purchased on 27/02/2024
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3
/5
★★★☆☆
Delivery time too long, but material of good quality and well packaged.
Philippe C.
purchased on 02/03/2024
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3
/5
★★★☆☆
It has arrived much later than announced. The rest is fine.
Jose Pedro S.
purchased on 05/03/2024
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2
/5
★★☆☆☆
The order took much longer than specified before and during purchase. There was no explanation until I protested in writing.
Alvaro Z.
purchased on 03/03/2024
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Answer from 1001hobbies
Dear customer, We appreciate your feedback and sincerely regret any inconvenience caused by the delay in your order. We understand your frustration Please note that some of our products are made to order specifically for you through our suppliers. This may result in longer lead times compared to in-stock products. While we strive to provide accurate estimates of delivery times, sometimes unforeseen events can arise that extend these lead times. We will take steps to improve our communication in the future and thank you for sharing your experience with us. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you. Yours sincerely,
3
/5
★★★☆☆
Improve delivery dates.
Juan Pablo R.
purchased on 02/03/2024
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3
/5
★★★☆☆
Correct products and competent prices, but excessive shipping costs and excessively long delivery times, as well as non-compliance due to over-delivery.
Gonzalo Q.
purchased on 06/03/2024
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3
/5
★★★☆☆
Quality of the statue was good. Mine turned up arm had snapped off I emailed said about it got email back Getting hold of there supplier 2 weeks later still no reply. Was thinking of buying alot of the website no questioning if that's a good idea
Thomas F.
purchased on 27/02/2024
2
/5
★★☆☆☆
2 months to receive the order, item errors, shipping type errors... Telephone service was good, however
Sanjin P.
purchased on 11/03/2024
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Answer from 1001hobbies
We would like to apologize for any delivery delays or errors. We have recently had to deal with restocking delays at some of our suppliers, which has led to delays in processing some orders. In order to serve you better despite these difficulties, we have taken the decision to split your order so that we can send you the available items as soon as possible. We are pleased to hear that you have found our telephone service satisfactory, but we are aware that this does not make up for the inconvenience you have experienced. Your feedback is extremely valuable to us and we will actively work to improve our processes to avoid such problems in the future. We thank you for your patience and understanding during this difficult period. We are determined to rectify this situation and regain your trust. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help! See you soon
3
/5
★★★☆☆
Shipping times are very long. The items ordered were announced to be shipped within 1 week, they arrived after 20 days... I had to contact customer service to make sure they hadn't forgotten my order after 15 days without any news from them.
Alexis C.
purchased on 29/02/2024
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2
/5
★★☆☆☆
Hello, Again, there were 2 stars whose ring was broken. ...
Christiane P.
purchased on 14/02/2024
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3
/5
★★★☆☆
Delay between order and delivery too long. Especially for a single item, even though it is advertised as available.
Steve R.
purchased on 22/02/2024
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3
/5
★★★☆☆
The product ordered arrived intact, unfortunately, the collector's box was broken, and the shipment arrived very late
Aurora S.
purchased on 13/02/2024
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2
/5
★★☆☆☆
The Hama Beads product is the usual one I get from other sites, but the delivery was too long, compared to others who deliver in two days. Waited three weeks and had to pick up at store they indicated. Company based in France.
Mario B.
purchased on 23/02/2024
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3
/5
★★★☆☆
Too much time between order and shipping and then it does not arrive at home but at the pickup point .
Leonardo I.
purchased on 02/03/2024
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2
/5
★★☆☆☆
Long delivery time. Despite "in stock" indicated.
C. H.
purchased on 06/02/2024
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2
/5
★★☆☆☆
I have not been informed of an out-of-stock situation I am not refunded for the out-of-stock product but I am stuck with a credit note (does this comply with the regulations or the general terms and conditions of sale, I don't think so). No response from 1001hobbies to messages sent via the customer account.
Bruno C.
purchased on 25/02/2024
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