/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Poor after-sales service
Jean Marc G.
purchased on 25/01/2024
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3
/5
★★★☆☆
Fast shipping but I received a damaged box but the package was intact.
Jean Paul G.
purchased on 05/02/2024
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3
/5
★★★☆☆
I'm still waiting for an answer concerning a lack of parts on a model plane at cost (+700 euros) I think it must be complete thank you
Remy E.
purchased on 09/01/2024
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3
/5
★★★☆☆
Strange to receive an incomplete order when I receive an email warning me that the complete order had been shipped and that in the box there is no explanation or date of shipment of the complement.
Christophe B.
purchased on 12/02/2024
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3
/5
★★★☆☆
The delivery did not correspond to my order: I received a German cargo truck instead of my order for a Half TrackUS.
Philippe C.
purchased on 23/02/2024
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3
/5
★★★☆☆
Instead of two weeks we had to wait 5 weeks. Very disappointed and hesitated to recommend
Christophe M.
purchased on 16/01/2024
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3
/5
★★★☆☆
Good product, decent price, delivery time too long
Sergio G.
purchased on 26/01/2024
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3
/5
★★★☆☆
I didn't realise my order was coming from France, now I know why it took 2 weeks to arrive
Paul W.
purchased on 14/02/2024
2
/5
★★☆☆☆
Shipping was quick and trouble-free. But, and this is a real problem, it's a model to be assembled and all the instructions are in a foreign language (German - English) whereas the whole site is in French and I didn't see that there was a warning on this point. I complained and the site offered to return the equipment. That's a good thing. But I have to pay for the return whereas I consider that the responsibility is on their side. We'll see if they actually cancel the sale... So it's been a calamitous experience.
Alain G.
purchased on 22/02/2024
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2
/5
★★☆☆☆
Shipping is too expensive.
Jörg H.
purchased on 18/02/2024
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3
/5
★★★☆☆
Hello, I received the parcel, but there is no reference or name on the paint pots. When two colors look the same, how do you choose? Also, is this water-based paint? I'm a novice, I wanted to put all the assets on my side to make a beautiful model, but I see that it does not start very well. Sincerely
Christian G.
purchased on 16/02/2024
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3
/5
★★★☆☆
Delivery time not respected. Almost three weeks to receive the items. But I was charged immediately!
Gérard P.
purchased on 07/02/2024
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2
/5
★★☆☆☆
Very disappointed order 2 puzzles received only 1 and instead of having a refund directly to my account it makes me a credit while for the puzzle I walk to the heart so the credit voucherbm will not serve
Julie F.
purchased on 03/02/2024
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3
/5
★★★☆☆
Hello, Parcel received with two products instead of three as indicated on my order. No explanatory note.
What I find most annoying is to get a robot on the phone. No more real contact?
Too bad. A real shame.
Christophe B.
purchased on 18/01/2024
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2
/5
★★☆☆☆
Bad communication on how long you have to wait for your items.
One of my items came in damaged.
R M.
purchased on 05/02/2024
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3
/5
★★★☆☆
All good in itself, but the shipping is very expensive (especially to the home) and the shipping time is also not without.
Daniela S.
purchased on 13/02/2024
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3
/5
★★★☆☆
Very long delivery times
Didier Q.
purchased on 02/02/2024
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3
/5
★★★☆☆
No reference on the jars
Jérôme D.
purchased on 17/02/2024
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3
/5
★★★☆☆
Order received in good order.
It did take a very long time.
André S.
purchased on 07/01/2024
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3
/5
★★★☆☆
Well, they solved a problem but they questioned my word. They gave me a 5 euro voucher to buy that I could not use.
Jose Antonio R.
purchased on 12/02/2024
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3
/5
★★★☆☆
The box of "native natal" arrived completely crushed.
Thierry F.
purchased on 03/02/2024
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3
/5
★★★☆☆
Not easy to visit the site. And payment problems
Bruno M.
purchased on 11/02/2024
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3
/5
★★★☆☆
Delivery took a long time Gift wrapping €2.50 for a piece of paper had expected something more luxurious Product also not as expected bit of cheap finish for that money Was difficult to find this model therefore end up here I do not think another time
Tano L.
purchased on 28/01/2024
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2
/5
★★☆☆☆
Good evening, I have asked twice to contact me following a problem with my parcel but nothing!
Jean Marc G.
purchased on 09/02/2024
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3
/5
★★★☆☆
I don't think the site is to blame for my disappointment with the quality of the ^product purchased...
Jean-pierre M.
purchased on 06/01/2024
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3
/5
★★★☆☆
Didn't receive the pack pictured: wood glue instead of plastic glue, paints unsuitable for the model.
Pierre O.
purchased on 20/01/2024
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3
/5
★★★☆☆
It does take a lot of steps to get to the right page. Also if you want to see your own order. Although half of the items were already in stock there was a wait until everything was there. Items were shipped well and neatly. But customer service is Indian English speaking. !!!
Math S.
purchased on 28/01/2024
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3
/5
★★★☆☆
It could be improved as graphics and how it's structured
Mario F.
purchased on 08/02/2024
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3
/5
★★★☆☆
It is only mediocre because not even half of my order arrived
Marco P.
purchased on 13/02/2024
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3
/5
★★★☆☆
I was unable to finalize my order because the site did not work properly. Order cancelled.
René J.
purchased on 14/02/2024
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