English
★★★★☆
based on 40269 reviews published
Latest neutral customer reviews
The delivery arrived incomplete ( one figurine out of six is missing - it should be available at the end of October... ) and there is a real lack of communication with the customer. A simple e-mail or SMS to inform of a delay would solve everything, rather than being presented with a fait accompli.
The goods were not sufficiently packaged, so the goods arrived damaged. Little communication. Not recommended.
Product came damaged if intact, was ordering dice so the only damage was the packaging and delivery took way longer than expected
Tattered and ramshackle packaging
The lead time was a little (a lot) too long, except that the items ordered were noted as being in stock (2 weeks)...!
Lack of fluidity, with banners that open inopportunely masking the reading experience.
The light infantry of the HAT cataloged in the Napoleonic historical period is incorrect you can read on the edge looking carefully Crimea wear.
Account number was incorrect, resulting in additional costs at the bank. Delivery took 3 weeks. Unfortunately you don't speak German and the phone call in English was difficult. Thanks anyway.
I don't usually have problems with my orders from 1001 Hobbies, but this order took 48 days to arrive. I think this is a one-off error that won't happen again and I hope that the missing products from my order will arrive later.
I would like to receive all my paid goods !
Delivery times not respected
The delivery times announced were not respected. Otherwise, nothing to say about the products and prices.
1 month wait and 1 product missing from order
Delivery time too long
Because I sent an e-mail and got no reply????
After waiting longer than expected, 1 half has arrived. The other half I don't know when it will arrive.
Website is full of goods that are not available. After waiting a few months, at least I got my money back.
An order didn't get to me too long wait x shipping no chance to talk to you.
Had I not done the follow-up myself I would not have my order yet. Second time. Don't think I will order from 1001 hobbies again.
Delivery took longer than indicated. When I called, representative was friendly and helpful yet it took still longer than they said on the phone. In the end, I did get my order in good fashion.
My order according to information I would receive it on September 16, we are at 18 and according to the tracking that indicate me takes travel in the centers of Madrid, Barcelona, Valencia, Benavente and in some cases it appears as several times. Yesterday at 22:00 hours it appeared again in Madrid. Understand that I can not have a good opinion of the service, be "fault" of whoever it may be. The reasons I do not know, but do not give estimated arrival information. It is not for the non-arrival of the product, but for the "movements" that they reflect. At least 4 locations as indicated by the tracking. My previous experience was pretty good, now about this one I can't say the same. I am sorry.
I am always satisfied since the beginning of 1001hobies parcel delivered to my home neat and well packaged with cardboard boxes paper aside that 2 days after having especter the miniature I noted a slight default of plastic molding on the arm of the excavator I tell you this is to improve the control service before shipment because I am a customer who likes things that arrive well done and correct I thank you very much answer me my opinion otherwise I do not regret since the beginning I thank you very much for answering my questions, otherwise apart from this I don't regret it since the beginning I'm a happy customer my parcels always arrive at my home no problem with the post office good continuation for the supplier deadlines which is respected during my second order with you and also shipping time which is super fast.
Big delivery problem: products delivered to a relay address that no longer exists when they should have been delivered to my home as specified in my order.
Fast delivery.but you're still an expensive site overall for 1/72 figures (compared with other French and foreign sites).
Delivery time not as advertised. Unpleasant customer service, since we are dealing with a computer and not a physical person; as a result, my request for information could not be met.
Package was open on arrival
Unfortunately the packaging was torn and the boxes damaged, as there was no protection to block the boxes during transport. Fortunately, nothing was missing. A little disappointed with this order.
Very difficult communication with the site following an incomplete parcel, call which refers to the mail, several mails sent with only one answer then more answers following this mail. Problem still unresolved after several weeks.
Lack of description on box Too much paint missing to buy
I only received half of my order, which cannot be considered satisfactory. What's more, I have no explanation for what I received...
Delivery too long (3 weeks). Better to go in store.
Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.
Payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused
This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.
Delivery times too long. But above all, very disappointing Castorland puzzles: the pieces are far too small.
Good advice at the time of purchase but delivery times are not respected, the premises close without warning when they should be open... I'm disappointed
My initial order was dated 30/06 , and not 24/07 as mentioned by your services ... 1 gift that never arrived on time, because of an unscrupulous deliveryman ... the parcel arrived (FINALLY) on 29/07, delivered (fortunately) by another transport company ... but no gift wrapping, even though I had paid for this service ... so, rather a bad experience, as far as we're concerned
The products ordered are perfect. Packages well secured and protected. All in all, nothing to complain about. On the other hand, delivery times are often far too long (sometimes up to 4 weeks). Whereas the same products can be delivered on eBay or elsewhere in ten days or less.
I found the preparation time for my order very long.
I ordered from Germany and have received the goods [not yet unpacked - but I'm assuming the best 🙂 ] The price for the product on the website was in line with the competition. What bothered me, however: a) It was nowhere obvious to me that shipping from France would be involved. b) An inquiry to customer service was answered after 5 days, but that wasn't the most child-friendly answer either. c) My order then arrived with a good week's delay (after a 10-day wait). So all in all, at least it worked. But really good is different. The customer experience is probably different again in France, but I think it's still a bit difficult to ship to Germany.