Reviews 1001hobbies

Thank you for the fast delivery

The poor choice of courier company, with slow delivery and various excuses penalize my review

Assembly instructions are in English.

Long delivery time. Model is okay, box is torn. Handling of the complaint bureaucratic.

Regular

Lack of explanation in French on the construction of the model - also disappointed with the size of the model. Nothing to say about 1001Hobbies - delivery as ordered.

Long waiting times

Correct delivery: After a slight hitch due to an unforeseen restocking problem, the item finally arrived before Christmas.

Continued to receive e mails asking me to verify and complete my purchase, even after I had received the item. I was told this was a 'bug' and had been removed, however, I still continued to receive them after this, also an e mail told me the item was coming into stock from a warehouse, even though it was listed as being in stock on their site, not very impressed. I won't be using them again.

The packaging of the 'item ordered was poor, the package containing the item jolted inside the box because there was only a sheet of paper as padding.

Incomplete order, one of the items unavailable... No news, I had to call for several days to get through to someone. The refund was nevertheless made one month after the order...

No news of my order which has been in supply since November.

The package took a long time to arrive and the tracking was also lost for a long time by customer service who could not inform me of the location of my package. In any case, the package arrived, albeit very late, at its destination and complete with everything.

Misleading availability information, no follow-up.

Delivery time far too long (almost 1 month) and 3 different relay points other than the one I had requested;;;

Package arrived very late!

Delivery times far too long!

We ordered WW2 bombs for an art project. We considered them fairly pricey but they were a necessary part of the project. It took months to get them putting the project way behind. But the worst part was when they came. They weren’t just small, they were super tiny. They looked like the remnants of the plastic and not the actual object. Totally unusable but by the time we would have paid for return shipping it would not have been worth it. They ended up in the trash as totally unusable and we wasted nearly $80!

Ordered on 14/12/23, delivered on 10/01/24, nicely packed, delivery time did take a long time, good communication via email about this. Everything can always be better of course....

Order placed on november 16 collected mid december

The products are OK because conform, the packaging is nickel, the delivery was bcp longer than announced too bad.

I had no trouble navigating the site, which is very complete to satisfy both the young and the not-so-young. The only downside was that delivery took a very long time: I ordered on November 30, for a birthday on December 17, and I received the package by e-mail on Sunday, December 17, even though the worldwide relay point was closed! fortunately, I live in a small village, and the shopkeeper was extremely kind to come and open the door on purpose so that I could give the cake as a present!

They take a long time to send things and one item did not come in the package.

My order took way to long to get Tried to contact you and didn't get Anywhere Had to notify PayPal Finally got it way over a month Sceptical to buy from you again

Very long delivery times

Shipping/delivery takes forever

Arrived well packed in carton

Delivery time too long (over 2 weeks). This was due to the fact that an item in the order had to be ordered from the supplier, but this was not indicated anywhere on the site. Otherwise, the order was ok.

I find that preparation times are getting longer and longer... Right now I'm buying 3 items in stock, but I've got a supplier waiting for me during preparation. (Maybe you were looking for a box the size of my order?) I don't know who the genius is who thinks that for models at 100€ each, taping the 3 together in bubble wrap is a good idea. The boxes came in a state of m..... and just to remove the tape, the boxes tear. What's more, I'm asking my son to help me collect the parcel from the post office, as he was grown up, but he saw his gift inside through the bubble wrap... It's unacceptable, seriously.

The product is ok, but was a Christmas present for a child and was ordered in 2.5 weeks on 08.12, but arrived on 30.12. Very long delivery time, despite the contact with the service team - as a result a disappointed child and only 2 stars!

Package was okay though, when it finally arrives. Then when you have questions about the delivery date you are only referred to the mail point. While there it is said that nothing has been received yet. On the track and tracé you then see, that they only started processing the purchase, the day after it would actually be delivered at the latest ...

Neatly delivered. It took a long time though

Articles in stock on the site ordered on the 16th but delivered after Christmas.

After two months we learned that some items are not available and therefore waiting so long for delivery is not okay

The figurine is superbly packaged! Well done to the staff for their diligence in sending out the parcel! The only problem I have is with the information on the website. The shipment was scheduled before Christmas by chronoposte, written in black and white and trusting the information on the site, I bought it delighted that it offers and ensures such a fast shipment. After the purchase, the site told me that it was out of stock. Disgusted by this unpleasant surprise, I felt a bit ripped off by the erroneous information that had been divulged. A delighted and satisfied customer is above all an informed customer. Despite everything, the after-sales service is very fast! The package was meticulously packed and dispatched as soon as I received the figurine in their warehouse.

Hello, you forgot to put the ladder. other than that, it's fine!

Super site with a very interesting choice, fast delivery _ Downside = Mondial Relay: package opened and searched before drop-off at relay point_ luckily remained complete ...

One of the boxes was open and tampered with.

It took a whole 4 weeks for the goods to arrive. Nobody speaks German after I contacted them 3 times. The parcel arrived in tatters because the box was far too big. The goods were damaged. The only plus point: the price was good for good quality.

Expensive product and slow delivery