★★★★☆
based on 38612 reviews published
Latest neutral customer reviews
00945 offers about 50 euros less at o . I should have waited....
The shipping was well done. The stickers were just way too small and thus not usable.
The parcel was in poor condition on delivery and the model was out of order. I think that the models are not sufficiently secured and protected in the cartons. This is the first time that this has happened. This is a really good site that will not prevent me from recommending it again.
Very slow delivery! It's the 2'time I'm delivered in more than 3 weeks.... Otherwise great choice of parts. Thank you for allowing us to practice our passion.
3 weeks to receive my order when on the site it said 1 week. otherwise the product is very good.
Poor after-sales service
Fast shipping but I received a damaged box but the package was intact.
I'm still waiting for an answer concerning a lack of parts on a model plane at cost (+700 euros) I think it must be complete thank you
Strange to receive an incomplete order when I receive an email warning me that the complete order had been shipped and that in the box there is no explanation or date of shipment of the complement.
The delivery did not correspond to my order: I received a German cargo truck instead of my order for a Half TrackUS.
Instead of two weeks we had to wait 5 weeks. Very disappointed and hesitated to recommend
Good product, decent price, delivery time too long
I didn't realise my order was coming from France, now I know why it took 2 weeks to arrive
Shipping was quick and trouble-free. But, and this is a real problem, it's a model to be assembled and all the instructions are in a foreign language (German - English) whereas the whole site is in French and I didn't see that there was a warning on this point. I complained and the site offered to return the equipment. That's a good thing. But I have to pay for the return whereas I consider that the responsibility is on their side. We'll see if they actually cancel the sale... So it's been a calamitous experience.
Shipping is too expensive.
Hello, I received the parcel, but there is no reference or name on the paint pots. When two colors look the same, how do you choose? Also, is this water-based paint? I'm a novice, I wanted to put all the assets on my side to make a beautiful model, but I see that it does not start very well. Sincerely
Delivery time not respected. Almost three weeks to receive the items. But I was charged immediately!
Very disappointed order 2 puzzles received only 1 and instead of having a refund directly to my account it makes me a credit while for the puzzle I walk to the heart so the credit voucherbm will not serve
Hello, Parcel received with two products instead of three as indicated on my order. No explanatory note. What I find most annoying is to get a robot on the phone. No more real contact? Too bad. A real shame.
Bad communication on how long you have to wait for your items. One of my items came in damaged.
All good in itself, but the shipping is very expensive (especially to the home) and the shipping time is also not without.
Very long delivery times
No reference on the jars
Order received in good order. It did take a very long time.
Well, they solved a problem but they questioned my word. They gave me a 5 euro voucher to buy that I could not use.
The box of "native natal" arrived completely crushed.
Not easy to visit the site. And payment problems
Delivery took a long time Gift wrapping €2.50 for a piece of paper had expected something more luxurious Product also not as expected bit of cheap finish for that money Was difficult to find this model therefore end up here I do not think another time
Good evening, I have asked twice to contact me following a problem with my parcel but nothing!
I don't think the site is to blame for my disappointment with the quality of the ^product purchased...
Didn't receive the pack pictured: wood glue instead of plastic glue, paints unsuitable for the model.
It does take a lot of steps to get to the right page. Also if you want to see your own order. Although half of the items were already in stock there was a wait until everything was there. Items were shipped well and neatly. But customer service is Indian English speaking. !!!
It could be improved as graphics and how it's structured
It is only mediocre because not even half of my order arrived
I was unable to finalize my order because the site did not work properly. Order cancelled.
14 days delivery time for items in stock. This could be faster.
Poses as a Dutch site and supposedly sends right.... NOT! Had to wait more than 2 weeks for my stuff without being informed.... 1 time not again. Customer service also not best, already starts about not being able to cancel while you only ask for info.
Order received eventree due to transport I think .. one of the three boxes open and incomplete .. the other two items were supposed to be metal 15cm . I'm still looking for the metal and the corresponding size. Yes well disappointed ... Delivery well respected ... A bon entendeur ...
Poor-quality, expensive model.
1001 hobbies state there in the UK but they are a French based company. service was ok was told parcel would be with me by 2/3 February got it by 5th was that down to the courier or from coming so far away .