/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hyper decu. cher pour du papier. frais de port exorbitant pour une enveloppe.c'est du vol.c'est du vol.
Acheteur Vérifié
purchased on 14/02/2023
Translated review
Answer from 1001hobbies
Dear Sir, Thank you for taking the time to contact us regarding shipping costs. Unfortunately, we can't ship for less, as these rates don't depend on weight but on the size of the envelope. Company rates are often higher than those for private customers. Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Website is a google-translate of the French website. Products may not be in Dutch, but that is not necessarily mentioned. Avoid webshop!
Geverifieerde Koper
purchased on 11/01/2023
Translated review
Answer from 1001hobbies
Hello, thank you for your important message to us. I am sorry for this disappointment. The site does indicate that the language of the game is in French, but I can understand that people may miss this information. We will try to find a solution to make it more visible. Have a nice day
1
/5
★☆☆☆☆
First shipment in a simple envelope.arrived crushed of course.return of the fig.they told me they were sending me back again this time well protected in a box.received after 1 month of waiting, still in a simple envelope, blister again crushed of course!!!! Jouet de collection en miette, qui finfi a la poubelle .perdu 38 eu., Bravo !!!!!!!Nul....j abandonne d'essayer de commander un produit chez des gens qui ne respectent rien, ni leur clients.à évitez .escros
Acheteur Vérifié
purchased on 27/12/2022
Translated review
Answer from 1001hobbies
Hello Sir, Thank you for taking the time to evaluate us. We regret this experience. Unless we are mistaken, customer service does not have a complaint in your name. We therefore invite you to send us an e-mail to [email protected]. We apologize and look forward to hearing from you. Thank you for your time, 1001hobbies customer service.
1
/5
★☆☆☆☆
Order placed on 27/11/22, half received on 22/01/23 after 3 reminders. It's now mid-February and I'm waiting for the rest of my order after 2 further reminders. Vendors acting in bad faith (the site indicated immediate availability and they dare to tell me that availability was delayed by 3 weeks after a delay of...7 weeks!), incompetent (I have to tell them what they sent me to avoid unnecessary duplication. And yes, I'm not in favor of wasting time either =p). So if you want to waste your time and money, or if you like to suffer, place an order with them. Otherwise, try another business, which will in any case be much more efficient, competent and pleasant.
Acheteur Vérifié
purchased on 09/01/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
The web site said my order would ship within 14 days of my purchase.
I received my order almost six weeks later and by the time I received it I’d already made other arrangements to substitute the cardboard models I ordered.
I do not recommend 1001Hobbies to anyone.
Verified Buyer
purchased on 06/01/2023
Answer from 1001hobbies
Dear customer, Thank you for your very important message to us. We are sorry if the product took longer than expected to arrive. Please feel free to send us an email to [email protected] to let us know if you want to return the product and ask for a refund. Thank you in advance
1
/5
★☆☆☆☆
After ordering, you receive automated emails at regular intervals asking for reviews, requests for model images, etc. Unfortunately, the unsubscribe button is useless against these spam mails!
Verifizierter Käufer
purchased on 15/12/2022
Translated review
1
/5
★☆☆☆☆
Bad
Acheteur Vérifié
purchased on 09/01/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
THE KYLIAN MBAPPE FUNKO POP NEVER ARRIVED AND THE OTHER ONE A MONTH LATE, I WILL NEVER ORDER ANYTHING FROM THIS SITE AGAIN.
Comprador Verificado
purchased on 19/12/2022
Translated review
Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation and we understand. As agreed, we will proceed to refund the order as soon as we receive it. Have a nice day
1
/5
★☆☆☆☆
Delivery time months after purchase without communication. Goods not refunded to date after being returned at own expense. Already written to 4 times. No response. Really not recommended. Constantly receive advertising emails. Never again.
Verifizierter Käufer
purchased on 31/08/2022
Translated review
Answer from 1001hobbies
Hello, thank you for your message. I am indeed noting a status with the expectation that the message will be received by us. I'll clarify this with customer service on my end and we'll keep you posted. We are terribly sorry that this situation did not make it through to us. Have a nice day
1
/5
★☆☆☆☆
I mistakenly bought a model airplane without a radio control , being a gift I immediately bought always another more expensive model airplane with a radio control . I asked several times to be able to return the first model airplane but received no response . I WILL NOT BUY FROM 10001 HOBBIES ANYMORE .
Acquirente Verificato
purchased on 27/01/2023
Translated review
Answer from 1001hobbies
Hi, can you email us at [email protected]? We'll see what we can do. Thank you!
1
/5
★☆☆☆☆
Currently very negative. Ordered two 1/72 scale aircraft kits and received two sets of paint masking.
I reserve the right to edit the review and should it turn out to be a mere error
Acquirente Verificato
purchased on 04/01/2023
Translated review
Answer from 1001hobbies
Hello, thank you for your message, very important for us. We are very sorry about this situation. If not already, can you please send us photos of the products you received to [email protected]? We will find a solution for you. Thank you very much!
1
/5
★☆☆☆☆
Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.
Comprador Verificado
purchased on 12/12/2022
Translated review
Answer from 1001hobbies
Hi, thank you for your message, which is very important to us as part of our continuous efforts to improve our services. I have just informed customer service to give you a voucher instead of the missing model. I am very sorry for this situation and wish you a good day.
1
/5
★☆☆☆☆
Order never arrived and not even refunded
Acquirente Verificato
purchased on 08/01/2023
Translated review
Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. With the low-cost delivery method and no tracking, unfortunately the package may take up to a month to arrive. Can you email us at [email protected] at the end of next week if the package has not arrived yet? We will then send you a new one.
1
/5
★☆☆☆☆
My order was delayed, then when I received it most of the labels were damaged or ripped off my items. Sent a note to customer service and they did nothing. I won't ever shop with you again.
Verified Buyer
purchased on 14/12/2022
Answer from 1001hobbies
Hello, thank you for your very important message to us. We are taking it into account to improve our services. We are sorry for the state in which the products arrived, this is beyond our control. As indicated by our customer service, the label problem does not affect the effectiveness of the product. However, we can offer you a 5€ gift voucher to use on your next order with the code SAVCOM5. Have a nice day
1
/5
★☆☆☆☆
Terrible DONT BUY FROM HERE SEARCH ELSEWHERE! I got express shipping and received my order (a birthday present) a week after the party. When I contacted the company for help they basically told me they couldn’t do anything because I chose a shipping option without a tracking number. How exactly was I meant to know that express shipping didn’t come with a tracking number when it was not listed anywhere. I wasted 10$ just to receive my package on time. Very unprofessional as well , they gave me an update only when my payment went through and when my package was given to the courier but not after that I didn’t even get a notification my package was delivered (many days late) I definitely will not be putting my money into this company anymore and I suggest that you do not either. Search for the product you want elsewhere, you will most likely find it and the service will definitely be better than the one given here. I honestly should have been more careful but I only found the reviews after I had already ordered and all the negative ones had the same points. Definitely pay attention to the reviews and DO NOT WASTE YOUR MONEY HERE!!!!
Verified Buyer
purchased on 06/01/2023
Answer from 1001hobbies
Hello, thank you for your important message. We are very sorry for this unsatisfactory experience. We fully understand and will pass on the information regarding this lack of tracking information. I am even more sorry that with this method of delivery without tracking, it is impossible for our customer service to answer your question about the status of your order. Have a nice day.
1
/5
★☆☆☆☆
One of the products was never available. After 3 months of waiting and exchange I ask for a refund. I hope I won't have to wait so long for this one.
Acheteur Vérifié
purchased on 28/11/2022
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are terribly sorry for this delay. I can confirm that your refund request has been processed. We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
Photo that doesn't match what you're selling
Acheteur Vérifié
purchased on 22/12/2022
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. Can you send us an e-mail with photos to tell us more? Whether it's a reference error or a shipping error, we need to contact the warehouse or the supplier. Thank you and have a nice day. 1001hobbies customer service
1
/5
★☆☆☆☆
Very dissatisfied . My order was delivered completely broken . The miniature was damaged . Broken off from its brand platform and the mirror broken off . Also a piece was broken off the PVC display case where the model is placed and the display case was completely cracked . So this package has been seriously thrown or dropped .
Geverifieerde Koper
purchased on 28/12/2022
Translated review
Answer from 1001hobbies
Hello, thank you for your important message to us. We are very sorry what happened to your miniature car. We assure you that this is beyond our control and the package was mishandled by the delivery people. Please send us pictures of the condition of the model to [email protected]. We will find a solution. Thank you.
1
/5
★☆☆☆☆
Delivery was ok and quick. Unfortunately, it was not clear in the description that the GAME IS IN FRENCH and so it was returned. I have already sent 3 emails to the addresses given as I have sent the game back and I would like a confirmation of the refund of my money. I also sent the successful DPD tracking delivery. No answer or the same within 10 working days !!!
Therefore, I would rather look for another provider where the customer service etc. works!
Verifizierter Käufer
purchased on 04/01/2023
Translated review
Answer from 1001hobbies
Hello, thank you for your message, which is very important to us. We are terribly sorry for this situation. Indeed, we have just seen that some games do not include information about the language. We will change this as soon as possible to prevent this from happening again. In the meantime, we would like to apologize to you again. Have a nice day.
1
/5
★☆☆☆☆
Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already.
Can’t send back as will cost to much.
Verified Buyer
purchased on 11/12/2022
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're terribly sorry to hear your customer experience was not satisfactory. Once the package is sent, we indeed cannot stop it and take it back 🙁 Have a great day, https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Ordered on 5/12, got it delivered after christmas
Verified Buyer
purchased on 05/12/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident beyond our control and apologize to you. The package was sent right away, but the delivery took quite some time as the holidays were approaching. Have a great day, https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Problem of delay in the order I wanted to cancel impossible to joindres I received the product 2 months after whereas I did not need it any more to disadvise
Acheteur Vérifié
purchased on 30/11/2022
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're terribly sorry, but our customer service team is available by phone or e-mail at [email protected]. I see that Mondial Relais did indeed take some time to deliver your order. Once again, we apologize for this incident, which was beyond our control: I think the network must have been overloaded during the holiday season... We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
Very bad
Comprador Verificado
purchased on 08/12/2022
Translated review
Answer from 1001hobbies
Hello, thank you for sending us a message. I see the order took a while to arrive, but are there any other problems? Please tell us more so we can understand all the difficulties encountered, from start to finish. Thank you
1
/5
★☆☆☆☆
THE ORDER DID NOT ARRIVE ON THE ESTIMATED DELIVERY DATE AND HAS ARRIVED ALMOST 10 DAYS OR MORE LATE
Comprador Verificado
purchased on 29/12/2022
Translated review
Answer from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. We ship the order as soon as the purchase is made, but the low cost delivery method slows down the date in times of high demand. Have a nice day.
1
/5
★☆☆☆☆
Item arrived damaged and company cannot be reached by phone.
Verifizierter Käufer
purchased on 05/01/2023
Translated review
1
/5
★☆☆☆☆
When I ordered, it said on your site "immediate delivery". This made me choose your product. After a few days, I noticed that you had changed the delivery time to "delivered between 1 and 2 weeks", which I consider to be not "legit". Unfortunately, it's not me who paid the price but the person I wanted to give the gift to. I'm therefore very disappointed. Best regards.
Acheteur Vérifié
purchased on 22/12/2022
Translated review
1
/5
★☆☆☆☆
I can not give a positive opinion , because although I made a first order that never arrived , nor did I make another that did not arrive. In fact 1001 owes me 40 € received by transfer in June 2022
Acquirente Verificato
purchased on 30/11/2022
Translated review
Answer from 1001hobbies
Hi, thank you for your message. I see that the second package is well marked as delivered, sorry about that. Could you please email us at [email protected] indicating that you did not receive anything? We will start a new investigation. Have a great day
1
/5
★☆☆☆☆
As for the brushes, nothing to say. On the other hand, the refurbishing kit for my aero was not new. The needle and seal were new, but the rest had already been used. I found dried paint and the tip of the small piece in which the needle was sincerely inserted was bent. Very disappointing. Never again.
Acheteur Vérifié
purchased on 12/12/2022
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Could you please send an e-mail to [email protected] with photos of the kit in question? We will contact the supplier. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
It took too long, I am not at all happy with the service, I will never buy here again.
Comprador Verificado
purchased on 16/12/2022
Translated review
Answer from 1001hobbies
Hello, thank you for your message. We take good note of it. I would like to draw your attention to the fact that we depend on the reactivity of the delivery person, knowing that you have opted for an economical delivery, which unfortunately is not a priority in your services. Have a nice day.
1
/5
★☆☆☆☆
I hate to write a bad review about model stores, but this one in particular is just not good enough. It turns out that I order three models, and for one of them they send me an incorrect reference, another model. Nothing happens, it can happen to anyone. As I keep the item intact and sealed, I take pictures and contact them to exchange it for the correct reference. As an answer they practically laugh in my face telling me that it is the same reference, all this in spite of having in front of me the attached photos of the order and of the received model. From then on, silence, they don't answer emails anymore. I am very sorry but this will not happen to me again. From now on, as much as I hate it, I will buy all these items on Amazon, which I know will offer me a better response to any problem. Run away from this French store, it is not worth the risk.
Comprador Verificado
purchased on 29/11/2022
Translated review
Answer from 1001hobbies
Hello, thank you for your message. We will take your comment into account to improve our services in the future. I see that there was indeed a referencing problem, we are very sorry. We have proposed you by email several solutions to return the item or offer you a refund. Do not hesitate to contact us by email at [email protected]. Thank you and have a nice day!