/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Communication impossible.1 month delay in delivery without explanation despite numerous requests made by email and calls impossible because the line is always saturated. It was supposed to be a Christmas gift ordered on 22/11/22 and it arrived on 30/12/22! So I'm not satisfied! Why on the site it says delivery in 48h! It's not true at all!
Acheteur Vérifié
purchased on 20/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please believe that this type of incident is not representative of the service and quality we offer. It is true that some products take longer to be shipped: they are always clearly indicated when this is the case. This is also indicated in the order summary. We're sorry that things didn't work out as you'd hoped. Our customer service remains at your disposal by e-mail at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Order made on 04.12.22 sent on 21 after several reminders. Fortunately received on 23 but package opened and 1 product missing. Difficult to refuse the parcel on Christmas Eve.
Acheteur Vérifié
purchased on 04/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, but please believe that this type of incident is not representative of the services and quality we offer. Could you please send us an email to [email protected] with a summary of what you are missing (ideally with photos) so that we can either send you the missing product or refund your money? Thank you and have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
Refund request since December 20 and still no refund.
Acheteur Vérifié
purchased on 09/12/2022
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Answer from 1001hobbies
Thank you for your comment and we apologize for this incident. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously! We have just forwarded your request to the accounting department in order to process your refund. However, please understand that this will take a maximum of 14 days. We apologize again for this inconvenience and assure you of our full understanding of your dissatisfaction. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
An extraordinary delay! Small consolation: free delivery... on the next order!?
Acheteur Vérifié
purchased on 06/12/2022
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Answer from 1001hobbies
Thank you for your email. Some products are indeed shipped within 1 to 2 weeks from our suppliers as indicated on the site, which was the case on one of the reference of your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
1
/5
★☆☆☆☆
The order was incomplete
Comprador Verificado
purchased on 09/12/2022
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Answer from 1001hobbies
Hello, thank you for your very important message to us. We are very sorry for this situation, could you please send us an email to tell us what is missing from the package (if possible with pictures) to [email protected]? Thank you very much
1
/5
★☆☆☆☆
Items arrived damaged in very damaged boxes.
Verified Buyer
purchased on 30/11/2022
Answer from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. If the item inside is indeed defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
1
/5
★☆☆☆☆
Super bad service. Took 4 months before I received my order, it kept getting pushed up. Highly recommended.
Geverifieerde Koper
purchased on 12/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comments. N You ordered two products on 12/12/2022, one of which was in restock, which is clearly indicated on the product sheet. This order arrived on 23/12/2022 15:47:00 . Consequently, the order left when the two products were available. Moreover, you never contacted customer service for help! We wish you happy holidays. Le service client 1001hobbies 1001hobbies customer service
1
/5
★☆☆☆☆
I strongly advise against it. Late orders, missing and non-compliant products - in short, nothing works... Customer service more than dubious if not non-existent... The phone number is useless, a week of calls and no answers. The problems with my order have still not been resolved... in short, nothing is going right. In a word, flee from .....
Acheteur Vérifié
purchased on 12/12/2022
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1
/5
★☆☆☆☆
Delivery error not in accordance with my order. See my complaint email
Acheteur Vérifié
purchased on 16/12/2022
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1
/5
★☆☆☆☆
I placed my first order from them and the package didn't even arrive, so did the refund of what I paid.
Acquirente Verificato
purchased on 14/11/2022
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1
/5
★☆☆☆☆
Once again, an experience not to be lived, a delivery which is lost, another reedited, then which is not delivered, the 1st order, which is found, then delivered with 3 weeks to wait, but the delivery is incomplete, misses 1 article, they had forgotten it, then after a commercial gesture of 5 €, a misery, and finally the delivery of my brushes, one month after the order, too late I did not need any more, I made otherwise since the order did not arrive.
Acheteur Vérifié
purchased on 16/12/2022
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1
/5
★☆☆☆☆
I am still waiting for a response to a problem that I have been experiencing
Comprador Verificado
purchased on 12/12/2022
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1
/5
★☆☆☆☆
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
Acheteur Vérifié
purchased on 08/12/2022
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1
/5
★☆☆☆☆
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family.
Even worse, I see that I can't give you 0 stars. Bunch of rats.
Acheteur Vérifié
purchased on 05/12/2022
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Answer from 1001hobbies
Hello, thank you for your message and we are sorry for this situation. We haven't seen any mail from our side, we regret it. It is entirely possible to request a refund (not a credit note), but this can only be done if you return the product at your own expense. Please do not hesitate to write to us at [email protected] (rather than in reply to an automatic e-mail) to be sure of reaching us. Thank you and have a nice day,
1
/5
★☆☆☆☆
So, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
Acheteur Vérifié
purchased on 27/11/2022
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Answer from 1001hobbies
Hello, thank you for your message, we are sorry for the situation. Our opening hours are Monday to Friday, 10am to 1pm, then 2pm to 5pm. We're currently receiving a lot of phone calls, so don't hesitate to call again if you get a message. I can see that our customer service department did indeed recreate an order as soon as they received your request, and the missing item is also on its way. We'll be in touch with you to discuss a more suitable way of dealing with this situation. Have a nice day,
1
/5
★☆☆☆☆
Long delay in delivery, more than 15 days.
Comprador Verificado
purchased on 30/11/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
1
/5
★☆☆☆☆
I'm sorry to tell you that the 3 pots of yellow were dry and I couldn't use them, so I'm not very happy. Can you do anything?
Acheteur Vérifié
purchased on 09/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. Can you send us an e-mail with photos of the pots to [email protected]? We'll be able to notify the supplier and find a solution for you. Thank you very much!
1
/5
★☆☆☆☆
I am not convinced with my item and they do not allow me to return it for free. For my part I will not buy more on this website, high prices and ads that do not detail the items well, at least in my case, and leads to mistake in the purchase.
Comprador Verificado
purchased on 21/11/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We will think about how to develop customer service for such a situation, but we are sorry we cannot do more in the meantime. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
One of the items arrived in bad condition and I can't contact customer service for replacement
Acquirente Verificato
purchased on 01/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry that the package arrived damaged, this is obviously a situation against our will. Please send us an email with photos of the damaged product to [email protected] We will find a solution. Thank you in advance and have a nice day.
1
/5
★☆☆☆☆
Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.
Verified Buyer
purchased on 30/10/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We can offer you a 10£ promo code for your next offer in exchange, if you want: SAVCOM10 See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
The product was not great. the price was outlandish and the whole thing was a rip off.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.
Beverley W.
purchased on 06/11/2022
Answer from 1001hobbies
Hello, we are very sorry about this unsatisfactory experience. We fully understand the concern. We will do everything necessary to ensure that your money is refunded as soon as possible. Have a nice day
1
/5
★☆☆☆☆
Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!
Geverifieerde Koper
purchased on 08/11/2022
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Answer from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. Some items were indeed in stock and delayed shipping, we are sorry for that. Good day.
1
/5
★☆☆☆☆
I bought a fragile collectors item. This was shipped in an envelope while I paid enough for decent shipping... As a result, the product was damaged!
Geverifieerde Koper
purchased on 25/10/2022
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Answer from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. We are sorry for this problem beyond our control. Could you please send us an email with pictures to [email protected]? In any case, we will forward the information to our warehouse. Thank you and have a great day.
1
/5
★☆☆☆☆
We sent the box with the model wrapped in bubble wrap and, of course, the box was delivered half-crushed. Fortunately, the box is too big for the contents, which were able to slide out and were not damaged!
Acheteur Vérifié
purchased on 04/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We are sorry for this incident and will pass on the information to our warehouse. We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
Order placed on November 11 and received on December 2. Only after order confirmation appears the actual stock of the purchased items, which justifies the long wait for receipt of goods. Upon opening the package , one item is missing, immediately reported as required by the site. The phone number marked as phone contact has perpetually an answering machine that does not even put you on hold " due to traffic I mean of the phone lines " and how do I communicate ? I still have an order placed on November 23, also delayed due to lack of items in stock reported after payment is order confirmation. I will never use this site again and do not recommend it because of the total lack of communication and transparency.
Acquirente Verificato
purchased on 11/11/2022
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Answer from 1001hobbies
Hello, thank you for your message, your opinion is important to us. Delivery times are clearly stated in the product description, just below the price, and a summary is displayed just before payment. As for customer service, we are receiving a large number of calls, so please feel free to call back during business hours. In any case, please email us as many details as possible about your receipt, including photos if possible, to [email protected]. Our customer service team will be happy to resolve the issue. Have a great day
1
/5
★☆☆☆☆
Ordered items as gifts in October, now December not received the items and no contact from 1001 about any problem,
I contact them to be told I won’t be getting my order, no real explanation why,
Very disappointed as the items were gifts
Not happy
Verified Buyer
purchased on 27/10/2022
Answer from 1001hobbies
Hello, thank you for your message. Your opinion is important to us. After checking, it is a low cost shipment, not tracked and not priority, which explains the delay of up to 4 weeks to arrive. I'm sorry about that. As of 17/12/22, we will be able to resend if the package has not arrived. You just have to write to us at 1001hobbies.com Keep us informed. Thank you!
1
/5
★☆☆☆☆
Shipment in one week instead of 24h on the site brand in stock, difficult navigation and not clear so I took the artr instead of the rtr, price too high so with the addition of the radio I find myself at the normal price, (ordered during black friday sav indicates in stock around 8/12 and delivered 3/12, it was my first order, it will be the last.
Acheteur Vérifié
purchased on 27/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] so that we can find a solution. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
After I bought it, the price dropped by half, even though they were offering black Friday discounts.
Acheteur Vérifié
purchased on 24/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We try to offer the best prices all year round, but don't hesitate to come and have a look regularly, as during sales and black friday, some items may indeed be subject to interesting discounts. We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
I have only received one section in the delivery of the order, and I am claiming the second one.
Comprador Verificado
purchased on 25/11/2022
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Answer from 1001hobbies
Hello, thank you for your important message to improve our customer services. Can you send an email with as many details and photos as possible to [email protected]? We will find a solution. Thank you very much, Customer Service
1
/5
★☆☆☆☆
A completely different item was delivered than ordered.
Verifizierter Käufer
purchased on 12/11/2022
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Answer from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service