/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Continued to receive e mails asking me to verify and complete my purchase, even after I had received the item. I was told this was a 'bug' and had been removed, however, I still continued to receive them after this, also an e mail told me the item was coming into stock from a warehouse, even though it was listed as being in stock on their site, not very impressed. I won't be using them again.
Amanda D.
purchased on 17/01/2024
3
/5
★★★☆☆
The packaging of the 'item ordered was poor, the package containing the item jolted inside the box because there was only a sheet of paper as padding.
Cristiano D.
purchased on 16/12/2023
Translated review
2
/5
★★☆☆☆
Incomplete order, one of the items unavailable... No news, I had to call for several days to get through to someone. The refund was nevertheless made one month after the order...
Julien D.
purchased on 18/12/2023
Translated review
2
/5
★★☆☆☆
No news of my order which has been in supply since November.
Olivier G.
purchased on 24/11/2023
Translated review
3
/5
★★★☆☆
The package took a long time to arrive and the tracking was also lost for a long time by customer service who could not inform me of the location of my package. In any case, the package arrived, albeit very late, at its destination and complete with everything.
Matilde B.
purchased on 18/12/2023
Translated review
2
/5
★★☆☆☆
Misleading availability information, no follow-up.
Lisemone H.
purchased on 26/12/2023
Translated review
2
/5
★★☆☆☆
Delivery time far too long (almost 1 month) and 3 different relay points other than the one I had requested;;;
Françoise L.
purchased on 13/12/2023
Translated review
2
/5
★★☆☆☆
Package arrived very late!
Laure E.
purchased on 13/12/2023
Translated review
3
/5
★★★☆☆
Delivery times far too long!
Toni F.
purchased on 30/11/2023
Translated review
2
/5
★★☆☆☆
We ordered WW2 bombs for an art project. We considered them fairly pricey but they were a necessary part of the project. It took months to get them putting the project way behind. But the worst part was when they came. They weren’t just small, they were super tiny. They looked like the remnants of the plastic and not the actual object. Totally unusable but by the time we would have paid for return shipping it would not have been worth it. They ended up in the trash as totally unusable and we wasted nearly $80!
Susan N.
purchased on 18/09/2023
3
/5
★★★☆☆
Ordered on 14/12/23, delivered on 10/01/24, nicely packed, delivery time did take a long time, good communication via email about this. Everything can always be better of course....
Patrick C.
purchased on 14/12/2023
Translated review
3
/5
★★★☆☆
Order placed on november 16 collected mid december
Daniel P.
purchased on 18/11/2023
Translated review
3
/5
★★★☆☆
The products are OK because conform, the packaging is nickel, the delivery was bcp longer than announced too bad.
Frédéric H.
purchased on 14/12/2023
Translated review
3
/5
★★★☆☆
I had no trouble navigating the site, which is very complete to satisfy both the young and the not-so-young. The only downside was that delivery took a very long time: I ordered on November 30, for a birthday on December 17, and I received the package by e-mail on Sunday, December 17, even though the worldwide relay point was closed! fortunately, I live in a small village, and the shopkeeper was extremely kind to come and open the door on purpose so that I could give the cake as a present!
Valérie V.
purchased on 30/11/2023
Translated review
2
/5
★★☆☆☆
They take a long time to send things and one item did not come in the package.
Francisco Javier B.
purchased on 09/11/2023
Translated review
2
/5
★★☆☆☆
My order took way to long to get
Tried to contact you and didn't get
Anywhere
Had to notify PayPal
Finally got it way over a month
Sceptical to buy from you again
Dennis P.
purchased on 30/11/2023
3
/5
★★★☆☆
Very long delivery times
Celine M.
purchased on 20/11/2023
Translated review
2
/5
★★☆☆☆
Shipping/delivery takes forever
Sergei S.
purchased on 13/11/2023
3
/5
★★★☆☆
Arrived well packed in carton
Cheyenne D.
purchased on 29/11/2023
Translated review
3
/5
★★★☆☆
Delivery time too long (over 2 weeks). This was due to the fact that an item in the order had to be ordered from the supplier, but this was not indicated anywhere on the site. Otherwise, the order was ok.
Bernard C.
purchased on 12/12/2023
Translated review
3
/5
★★★☆☆
I find that preparation times are getting longer and longer... Right now I'm buying 3 items in stock, but I've got a supplier waiting for me during preparation. (Maybe you were looking for a box the size of my order?) I don't know who the genius is who thinks that for models at 100€ each, taping the 3 together in bubble wrap is a good idea.
The boxes came in a state of m..... and just to remove the tape, the boxes tear. What's more, I'm asking my son to help me collect the parcel from the post office, as he was grown up, but he saw his gift inside through the bubble wrap... It's unacceptable, seriously.
Cédric S.
purchased on 05/12/2023
Translated review
2
/5
★★☆☆☆
The product is ok, but was a Christmas present for a child and was ordered in 2.5 weeks on 08.12, but arrived on 30.12. Very long delivery time, despite the contact with the service team - as a result a disappointed child and only 2 stars!
Ososkov M.
purchased on 07/12/2023
Translated review
2
/5
★★☆☆☆
Package was okay though, when it finally arrives.
Then when you have questions about the delivery date you are only referred to the mail point. While there it is said that nothing has been received yet. On the track and tracé you then see, that they only started processing the purchase, the day after it would actually be delivered at the latest ...
Ann S.
purchased on 15/12/2023
Translated review
3
/5
★★★☆☆
Neatly delivered. It took a long time though
B V.
purchased on 20/12/2023
Translated review
3
/5
★★★☆☆
Articles in stock on the site ordered on the 16th but delivered after Christmas.
Laurent S.
purchased on 08/12/2023
Translated review
3
/5
★★★☆☆
After two months we learned that some items are not available and therefore waiting so long for delivery is not okay
Ernst F.
purchased on 17/10/2023
Translated review
3
/5
★★★☆☆
The figurine is superbly packaged! Well done to the staff for their diligence in sending out the parcel! The only problem I have is with the information on the website. The shipment was scheduled before Christmas by chronoposte, written in black and white and trusting the information on the site, I bought it delighted that it offers and ensures such a fast shipment. After the purchase, the site told me that it was out of stock. Disgusted by this unpleasant surprise, I felt a bit ripped off by the erroneous information that had been divulged. A delighted and satisfied customer is above all an informed customer. Despite everything, the after-sales service is very fast! The package was meticulously packed and dispatched as soon as I received the figurine in their warehouse.
Lola H.
purchased on 13/12/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
3
/5
★★★☆☆
Hello, you forgot to put the ladder. other than that, it's fine!
Franck T.
purchased on 06/12/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
3
/5
★★★☆☆
Super site with a very interesting choice, fast delivery _ Downside = Mondial Relay: package opened and searched before drop-off at relay point_ luckily remained complete ...
'sebastien+' B.
purchased on 18/12/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
One of the boxes was open and tampered with.
Celia H.
purchased on 23/11/2023
Translated review