/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Coming very late
Geverifieerde Koper
purchased on 29/12/2022
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Answer from 1001hobbies
Dear customer, thank you for your message. We are sorry that your experience was not satisfactory. We will take note of your feedback to make improvements in the future. Have a great day.
1
/5
★☆☆☆☆
Order not received
Geverifieerde Koper
purchased on 20/11/2022
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Answer from 1001hobbies
Hello, thank you for your message. The package has unfortunately been rerouted, beyond our control, and we are very sorry about that. As indicated in our email yesterday, we have placed a new GA9BMTLYZ order which is currently being prepared. Have a great day!
1
/5
★☆☆☆☆
2nd time qUE damaged product in the parcel!!! worse than the first time; in addition, cardboard with oily product on it!?!!
Acheteur Vérifié
purchased on 04/01/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We are terribly sorry for this problem, which is beyond our control. We have contacted the supplier for a response. As soon as we know more, please be assured that we will take the necessary steps to provide you with a suitable solution. Thank you for your patience.
1
/5
★☆☆☆☆
What was ordered and what was sent were two different things, I am trying to organise a return because what should have been a 20cm figure ended up being a poster
Verified Buyer
purchased on 30/12/2022
Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for this problem beyond our control. There was indeed a reference error which we will change, and we will find a solution for you. Have a nice day!
1
/5
★☆☆☆☆
I ordered two items that were "ready to ship right away." Apparently they weren't because I received only one and the second one "due to computer problem" is not even listed in the order even though I paid for it and have a confirmation from PayPal - also the replacement order is for WRONG item even though I explained multiple times which item arrived and which is missing.
Verifizierter Käufer
purchased on 04/01/2023
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Answer from 1001hobbies
Dear customer, thank you for your message. Indeed, I see that the order contains only one product, but it does not correspond to the amount. We are very sorry about this. I will contact customer service to ensure that the correct missing product is sent as described in your email. Thank you very much.
1
/5
★☆☆☆☆
Everything worked out perfectly
Verifizierter Käufer
purchased on 31/12/2022
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Answer from 1001hobbies
Dear customer, thank you for your message. It is possible that the review does not match your experience as a guest. Please feel free to change the review! Thank you very much 🙂
1
/5
★☆☆☆☆
Poor website management and shipping delays
Acheteur Vérifié
purchased on 09/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. We're sorry for the delay, and we'll take good note of your comment so that we can improve in the future. Have a nice day!
1
/5
★☆☆☆☆
Delivery took ages and when arrived item was damaged. Contacted them for a replacement and they are refusing to do until I completely destroy the item! Never had such a request when proof has been sent that it arrived damaged. Avoid them AT ALL COST!
Verified Buyer
purchased on 20/11/2022
Answer from 1001hobbies
Hello, thank you for your message. Unfortunately, I can confirm that this is a request that we have to make officially in order to respect the suppliers' request and the French law. Do not hesitate to come back to us by email [email protected] so that we can send you a new one. Thank you!
1
/5
★☆☆☆☆
Very disappointed with my purchase. My order was missing an item in the parcel and a second received broken and therefore unusable....
Ordered for Christmas and received a month later, gift missed And finally after sales service non-existent, I'm still waiting for a response to the complaint I made ... I would say only one thing to flee!
Acheteur Vérifié
purchased on 14/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are terribly sorry for this situation. I see that the refund request has been taken into account and should be made shortly. Our apologies once again. Have a nice day,
1
/5
★☆☆☆☆
Delivery problem and non-matching products still not resolved....
Acheteur Vérifié
purchased on 19/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. I see that everything has now been sorted out: as indicated in our exchanges, we split your order because one of the products was waiting to be restocked. This product was shipped and delivered on January 4. If you still have any problems, please don't hesitate to send us an e-mail at [email protected] Thank you and have a nice day!
1
/5
★☆☆☆☆
Wide choice of products, but doesn't bother to reply to emails about orders placed, and shipping is much slower than with competing model-making sites. In short, a store to be avoided.
Acheteur Vérifié
purchased on 01/01/2023
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Answer from 1001hobbies
Hello, thank you for your message. I see that we replied to your e-mail of January 3 on January 4, informing you that the parcel had indeed been dispatched on the 2nd, the day after your order, with receipt on the 6th, 4 days later. If our competitors can do better, then good for them 🙂 Have a nice day.
1
/5
★☆☆☆☆
Parcel was not delivered. I received an email that there was supposedly a delivery attempt, but no one was there even though I was at home all day. I then received another email that the parcel had been delivered, but it has been missing ever since. Never again.
Verifizierter Käufer
purchased on 27/12/2022
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Answer from 1001hobbies
Hello, we would like to thank you for your comment, which is very important to us. We are terribly sorry that this situation is out of our control. This is indeed a problem, as it shows as delivered on our site. Can you please email us at [email protected] to tell us about your situation? We will then see what we can do. Thank you, Customer Service
1
/5
★☆☆☆☆
The original packaging of the item had no sealing seal in fact it looked as if it had been opened before the instructions were resting on top of the loggetto and not underneath as is usual for futaba. the gyroscope was free to bang around inside the box. I don't think anything more needs to be added...
Acquirente Verificato
purchased on 26/12/2022
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Answer from 1001hobbies
Dear customer, We apologize for the situation encountered, which is beyond our control. Please believe that this is not representative of the quality of our services. Thank you in any case for your message, we take note of it.
1
/5
★☆☆☆☆
Unacceptable. 4 weeks of delay with several exchanges with Customer Service during which I was promised things that were not done (preparation of the package, shipment within 48 hours, etc...). After three weeks, I decided to cancel my order and order elsewhere. A few hours after sending my cancellation request, I receive an e-mail telling me that the parcel has been dispatched, and Customer Service tells me that it's too late to cancel. And wait! There's more to come! I receive my order and there's a paint missing from the inside. Really, I don't recommend it. I understand that there can be occasional problems and before writing this message, I asked for compensation for the disastrous handling of my order. Message ignored.
Acheteur Vérifié
purchased on 03/12/2022
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1
/5
★☆☆☆☆
Communication impossible.1 month delay in delivery without explanation despite numerous requests made by email and calls impossible because the line is always saturated. It was supposed to be a Christmas gift ordered on 22/11/22 and it arrived on 30/12/22! So I'm not satisfied! Why on the site it says delivery in 48h! It's not true at all!
Acheteur Vérifié
purchased on 20/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please believe that this type of incident is not representative of the service and quality we offer. It is true that some products take longer to be shipped: they are always clearly indicated when this is the case. This is also indicated in the order summary. We're sorry that things didn't work out as you'd hoped. Our customer service remains at your disposal by e-mail at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Order made on 04.12.22 sent on 21 after several reminders. Fortunately received on 23 but package opened and 1 product missing. Difficult to refuse the parcel on Christmas Eve.
Acheteur Vérifié
purchased on 04/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, but please believe that this type of incident is not representative of the services and quality we offer. Could you please send us an email to [email protected] with a summary of what you are missing (ideally with photos) so that we can either send you the missing product or refund your money? Thank you and have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
Refund request since December 20 and still no refund.
Acheteur Vérifié
purchased on 09/12/2022
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Answer from 1001hobbies
Thank you for your comment and we apologize for this incident. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously! We have just forwarded your request to the accounting department in order to process your refund. However, please understand that this will take a maximum of 14 days. We apologize again for this inconvenience and assure you of our full understanding of your dissatisfaction. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
An extraordinary delay! Small consolation: free delivery... on the next order!?
Acheteur Vérifié
purchased on 06/12/2022
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Answer from 1001hobbies
Thank you for your email. Some products are indeed shipped within 1 to 2 weeks from our suppliers as indicated on the site, which was the case on one of the reference of your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
1
/5
★☆☆☆☆
The order was incomplete
Comprador Verificado
purchased on 09/12/2022
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Answer from 1001hobbies
Hello, thank you for your very important message to us. We are very sorry for this situation, could you please send us an email to tell us what is missing from the package (if possible with pictures) to [email protected]? Thank you very much
1
/5
★☆☆☆☆
Items arrived damaged in very damaged boxes.
Verified Buyer
purchased on 30/11/2022
Answer from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. If the item inside is indeed defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
1
/5
★☆☆☆☆
Super bad service. Took 4 months before I received my order, it kept getting pushed up. Highly recommended.
Geverifieerde Koper
purchased on 12/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comments. N You ordered two products on 12/12/2022, one of which was in restock, which is clearly indicated on the product sheet. This order arrived on 23/12/2022 15:47:00 . Consequently, the order left when the two products were available. Moreover, you never contacted customer service for help! We wish you happy holidays. Le service client 1001hobbies 1001hobbies customer service
1
/5
★☆☆☆☆
I strongly advise against it. Late orders, missing and non-compliant products - in short, nothing works... Customer service more than dubious if not non-existent... The phone number is useless, a week of calls and no answers. The problems with my order have still not been resolved... in short, nothing is going right. In a word, flee from .....
Acheteur Vérifié
purchased on 12/12/2022
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1
/5
★☆☆☆☆
Delivery error not in accordance with my order. See my complaint email
Acheteur Vérifié
purchased on 16/12/2022
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1
/5
★☆☆☆☆
I placed my first order from them and the package didn't even arrive, so did the refund of what I paid.
Acquirente Verificato
purchased on 14/11/2022
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1
/5
★☆☆☆☆
Once again, an experience not to be lived, a delivery which is lost, another reedited, then which is not delivered, the 1st order, which is found, then delivered with 3 weeks to wait, but the delivery is incomplete, misses 1 article, they had forgotten it, then after a commercial gesture of 5 €, a misery, and finally the delivery of my brushes, one month after the order, too late I did not need any more, I made otherwise since the order did not arrive.
Acheteur Vérifié
purchased on 16/12/2022
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1
/5
★☆☆☆☆
I am still waiting for a response to a problem that I have been experiencing
Comprador Verificado
purchased on 12/12/2022
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1
/5
★☆☆☆☆
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
Acheteur Vérifié
purchased on 08/12/2022
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1
/5
★☆☆☆☆
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family.
Even worse, I see that I can't give you 0 stars. Bunch of rats.
Acheteur Vérifié
purchased on 05/12/2022
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Answer from 1001hobbies
Hello, thank you for your message and we are sorry for this situation. We haven't seen any mail from our side, we regret it. It is entirely possible to request a refund (not a credit note), but this can only be done if you return the product at your own expense. Please do not hesitate to write to us at [email protected] (rather than in reply to an automatic e-mail) to be sure of reaching us. Thank you and have a nice day,
1
/5
★☆☆☆☆
So, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
Acheteur Vérifié
purchased on 27/11/2022
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Answer from 1001hobbies
Hello, thank you for your message, we are sorry for the situation. Our opening hours are Monday to Friday, 10am to 1pm, then 2pm to 5pm. We're currently receiving a lot of phone calls, so don't hesitate to call again if you get a message. I can see that our customer service department did indeed recreate an order as soon as they received your request, and the missing item is also on its way. We'll be in touch with you to discuss a more suitable way of dealing with this situation. Have a nice day,
1
/5
★☆☆☆☆
Long delay in delivery, more than 15 days.
Comprador Verificado
purchased on 30/11/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.