★★★★☆
based on 39134 reviews published
Latest negative customer reviews
Run away! Deadlines not met, customer service in freewheel mode: unable to do what's asked of them. A lot of stress and fruitless e-mail exchanges. A horror! All this to find myself running to find a replacement gift at the last minute, when I had ordered 2 items in March for an important birthday in June... Help!
I did not receive the item I ordered.
Good for management Improve kits. Cutter a bit light Medium brushes. I have better Raphaël brushes.
Delivery took a very long time; battery broken; now I am supposed to send the defective battery back so that they can see what the problem is; I ordered the product in May and have not been able to use it until today in mid-July; who knows what will happen next
After five weeks , which is super long , I finally received the order . half of the stickers were short . too bad , but I have not seen me again . I sent an email , but got no response to date .
The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.
I am very unhappy, this is the second time I have ordered from this site and both times there have been delays in delivery. Product ordered on June 16th received on July 8th. There will be no third order. For a site that recommends buying French, you should be able to deliver within 3 days maximum. Comprenne qui pourra !
It is that I received a voucher for this site otherwise I would never have ordered through this site. But it turns out they are scammers. 1. Free delivery from spending 100 euros, quite high but with such a store you're soon there anyway. I order here for 160 euros and use my vouchers. But they are not seen as money but as a discount code so you still have to pay shipping costs. Ridiculous 2. You order some things, half of them are delivered, namely all the small stuff, but you can forget about the big and expensive kit. If you then contact the customer service you get a response if you can send pictures because it should be in the box. Responded twice now and 2 weeks later and never heard anything back. Never buy anything here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2 weeks to receive an order is pathetic, unacceptable. A serious lack of professionalism.
I didn't even get half of my order but paid for it. I actually want my money back.
An order that took two months to arrive. If you're ordering for a birthday, plan well ahead. A plane is missing and -1001 has offered to reimburse me (we'll see if the contract is honored from start to finish).
My "gift" arrived in a jiffy bag already opened with the contents inside, compromised.
All references in stock but more than a week to receive the parcel and what a parcel !!!! A poor bubble envelope with pots of paint, a brush without any protection... I don't recommend!
Nothing delivered yet.The order was May 10.The delivery has been on the way since May 22.Reply to my message about it sometimes taking longer.Haven't had a reply to my last message yet.Calling is often in vain.I know that because of a pre order I'm still waiting for.I'm really sorry I ordered here. So bad contact and so long in transit I do not even know if it arrives. I think the good resencies are deceitful when I came with difficulty to the bad I was shocked and I find it shameful that they do nothing about it. It's not that the delivery is cheap or something just more expensive than most. For me not understandable that a company does nothing about it. 1 star is 1 too many
Shortly after placing my order, I had a snag that would prevent me from being there the week following my order. So I immediately wrote an email while the order was still being processed to ask them to postpone the delivery date by specifying the date of my return home. They replied that the item was not yet in their possession, but they were waiting for the delivery which would happen in one to two weeks and then ship it. Reassured that it would take a week minimum for supply and a few days for shipment, I did not respond again. From one day to the next, my order on their site went from "being processed" to "being delivered" without even receiving a notice that it had left their warehouse. So I rewrote an email explaining that I had previously written that I was not home and as a response I received an email saying that they had sent the package and a summary of the delivery information. In the end I personally contacted PosteItaliane shipping service and they helped me with my order. 1001Hobbies LOW SERVICE!!!
The empty package arrived, and late too!
Absolutely pitiful! Order placed in March and we are almost in July and still nothing has arrived!!!!!!
The paint pack supplied bears no relation to the model. Customer service, perfectly aware of the problem (I'm obviously not the only one), pretended to ignore it: "it's a generic pack". As a result, I have to order other paints, certainly not from this site.
I can't get sales on the phone. I've chosen a product where the site is supposed to provide the colors adapted to the theme of the model. You should know that this does not mean that 1001 Hobbies' colors are among those recommended by the manufacturer... I regret my purchase.
Totally bad. The employee doesn't speak Dutch and I still don't have the puzzle. And there is no trach and tracé and I haven't got my money back either. In short do not order anything
Very bad experience I paid for the fast shipping that was supposed to arrive within two days because I needed it urgently while the package arrived after 5 days and now I can't use it, so the purchase turned out to be useless.
I received half of the products
I have already expressed my opinion on this subject, >5 weeks deliveries + missing items + packaging of paint pits loose in the box + lid of a broken can.... Very very dissatisfied... No longer trust your site
I discovered the site to change my Amazon orders. As a result, it took over 5 weeks to receive a product that would have taken 2 days on the other site... And no communication apart from automatic emails "your parcel has not yet been prepared". What a shame!
I ordered 5 models. One model was built and I wrote to tell them that I wanted to return or exchange it. They responded by giving me a mailing address and told me that they will tell me how to make the return. I do not know if they will refund me the money, they will send me a voucher. I will not buy again. I do not recommend it because they do not give facilities for the return.
Very bad evaluation, products arrived open, one product missing, lack of customer service, below are the dates and events that happened: 16/05 placed the order, the products were listed as available on the site 22/05 after a reminder, they indicate to me that the order has not been processed because one product is missing and they tell me that it is in restock and I can wait. After not even 10 minutes they tell me that the order will only be partially filled because they will not restock it. I accept but ask for a refund on PayPal for the missing product, in the meantime I notice the different negative evaluations and at 5:16 pm of the same day I request the cancellation of the order. 23/05 as soon as they open they tell me that the order is not cancelable(which is not true because the order is being processed and has not yet been delivered to the French post office) in the meantime to the requests for the refund they tell me that I can at most return the product and request a refund, but not the shipping costs, among other things the return costs are also my responsibility. 25/05 the order is started to process by the French post office(after I reported these delays to PayPal) 29/05 the order arrives packed at best(badly), the products are opened and not sealed in cellophane, which would have been impossible for me to make the return because the gentlemen of 1001hobbies want the product packed and sealed... 31/05 thanks to the help of PayPal I manage to get the partial refund that I had asked for.If you buy from them do not use the card or transfer, use PayPal to which go 5 stars for assistance against these pseudo sellers.Absolutely negative experience, I have already reported the fact to the play associations to which I belong, I think we will not use them again.
The product does not look like the picture
I have ordered 3 things 1 received after complaint another 1 received again complaint in filed and nothing more heard though paid for 3 what are we going to do about this
Over 5 weeks to deliver something that can fit in an envelope!?
Way too difficult and expensive to send back!
Order never delivered
1 month to deliver three bottles of tamyaet paints you have the courage to offer me a discount for my next order if it exceeds ..... A competitor helped me out in three days.
Correct order. Navigation on the correct page although the prices are not cheaper than in the official store so next time I will do it there. Very bad shipping. Paying 7,5€ for a shipment weighing less than 1kg and waiting 11 days when it is specified that the delivery will be made in 4 (since everything was in stock) seems to me very bad. For delay, this shipment costs 2-3€, not 7,5€. And also the envelope arrived broken and completely wrinkled and the goods deposited inside with little security, receiving blows and so on.
1001HOBBIES sent only 1 car while I had paid for 2. I had to put so much energy into it to get my money back. 1001HOBBIES was very difficult. 1001HOBBIES only sent 1 car while I paid for 2. I had to put so much effort into getting my money back. 1001HOBBIES was very difficult.
Bad nothing to say more delay of more than 3 months on my order no answer of the sav concerning the progress of the things and absolutely no commercial gesture.
I ordered my package two weeks ago and it still hasn't arrived.
Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.
A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.
Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.
My order was 2,5 x 1000mm threaded rods, please specify that they should be straight in comments - they arrived totally bent in a 40x40 cm box in which it is impossible for them to be straight - they are useless to me money wasted.