Reviews 1001hobbies

It has been almost 20 days and I have not received my package, according to them it would arrive in 6 days. I am very sorry but I will not buy from this website again.

Poor communications and not client focused - 1001 hobbies delivered the wrong item, never answered my questions directly and only started responding when I forced them to do so through PayPal. They never confirmed they could in fact deliver the item ordered (which was listed on their site as available well after I notified them of their mistake and asked for the correct item to be delivered), and where only focussed on the return of the wrong item. Their refund covered the cost of the item only, not the shipping costs, even though the error in sending me the wrong item was entirely theirs. They pose as a firm with offices in NL but are located in France. I was unable to contact them at the number they give on their website. All in all, one of the poorest e-commerce experiences I ever had. I won't buy from them again.

My order was sent in a envelope, it should have been sent in a small box with bubble wrap or Styrofoam peanuts. So unfortunately one of my pilots was damaged.

They do not send the order to the buyer,

Wrong delivery. I am waiting for your next reaction, following my messages of 26.8.2022

Takes way too long to receive your order

I simply did not receive the item and no response to my emails and phone answering "closed"

Everything went great with my order, but I only give it one star because I am constantly being asked to rate the transaction.

Je n'ai toujours pas reçu de colis

I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.

The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company

I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.

Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all

Very slow on orders. A lot of problems.

Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.

They sent me a different item, not what I ordered! It looks they don't know the products they sell and manufacturers. I received refound sending the product back, but if I order something I expect to receive what I order, not to receive another thing and then waste my time to send it back and wait for refound. Very bad experience!

Received damaged package, very poorly protected,

Lack of communication, exploding lead times, first and last orders

Way too long delivery time more like 2 months while on Your site report in stock.

A complete disaster in the whole order process.

Not reachable by phone, emails are not answered. And after contact request there is still no contact. For a return. 1 delivery that was good was delivered nicely though and was good.

I placed the order on July 6th and it has not arrived yet, it is August 9th, I am trying to get in touch via email but there is no way, I have sent 3 or 4 emails already and no answer, it seems that I have lost my money ordering here.

Time to receive delivery of product sold as available extremely long. other suppliers deliver in two days ....

Unable to deliver 1 box of soldiers in 1 72. Sent me 2 boxes in 1 35. Not serious at all. Not about to order, will go and see the competition.

Package came from France to the United Kingdom in only one layer of bubble wrap as packaging, no box at all! As a result my item, which was a collectors piece, was damaged very badly. To add insult to injury they also taped my other item to the collectable items box, damaging it further. I contacted them but have had no reply so far, I wouldn't recommend 1001 Hobbies.

Pity I didn't search the web before I bought it as I could have got it cheaper. But now for each model I think I would like to build I have googled them and if the model is not considerably cheaper for similar priced ones you can get them without paying postage. Sorry I will not use you again unless I am desperate and watch out for 2 month delivery

You advertise as 1001hobbies.co.uk but I had to pay import duties of £80.00 How do you think I feel about you

Ordered 1 box of soldiers in 1/72 and received the same box in 1/35 twice after almost 3 weeks. Not serious at all, especially after being wrong 1 time and making the same mistake again. I'm not about to recommend your company and would like a full refund for my order.

I received a Mickey puzzle, but the picture on the website is of cats. I wanted the cats. Disappointed because the photo and the title don't match.

Part of the order does not correspond to what was purchased. I have already sent two emails to customer service and they have not answered me.

Page not recommended at all after a month of waiting for an order that said 2 to 3 days I got the figure that was not instead of sending the expensive version they charge you as if it were that and send you a normal one.

After placing the order a month ago, I still have not received the package.

Not delivered on time and an extra £50 in shipment taxes - not made clear on the website!

Unfortunately I would not use this company again. Paid for Express delivery and said it would arrive 2-3 business days. Kept looking for tracking details and found nothing. After a week tried calling the number in the UK as it was a .co.uk website. This was then I got suspicious. Number kept dropping out. BEWARE. This is not a UK based Company like is says it is. Emailed and got a reply saying item was in received in the UK on 11th July and I would get it within 2 days. Well two days had already passed and nothing.Still no tracking details Called my credit card company to report a scam. They said to wait another week before looking into it. Then on 20th July nearly 2 weeks after placing order I find I have tracking details. These showed the item arrived in France on 16th so a complete lie by the company telling me it was in the UK on the 11th. It then arrived in UK at Heathrow on the 19th in the evening. I actually did receive this , thankfully but not until the 22nd July having paid for 2-3 express delivery on 8th.

Problem with IBAN number on prepayment (Hobbies error). No reply by e-mail until after a reminder from the bank.

1. I didn’t get all the products ordered 2. You don’t reply to the emails that I’ve sent regarding my order 3. My package was wrapped poor and the box of the product is damaged 4. I don’t think this review will be published

Customer service really sucks, you can tell they send your messages ASAP with standard replies. Without taking the time to read through and help you properly. Haven't come across such Customer Service since years.

Carrosserie avec 3 semaine de retard pas de message rein nous sommes un club de modelisme avec 17 adhérant croyer mous nous achetteron ailleurs il y avaitores de 11 kit a acheter aux 1/10 rc team va se frotter les mains

Poor communication regarding order, and should have been more warning about import fees due.

Ordered a Dice bag and dice. Was sent the Dice Bag with not dice. Tried to contact the company to get the rest of my order shipped to me but nothing was done. I will not be using this site again.