/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello I have been disappointed 2 times the first time the package I was in m'a cours under the rain and the second I never received but marked as delivered in my mailbox Very disappointed and do not think more order on your site Thank you
Acheteur Vérifié
purchased on 24/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer. Unfortunately, this is more of a delivery problem, which we are unable to resolve. Please send us an e-mail to [email protected] to see what we can do. Good day, 1001hobbies customer service.
1
/5
★☆☆☆☆
I have received the wrong delivery
Verifizierter Käufer
purchased on 15/10/2022
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Answer from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service
1
/5
★☆☆☆☆
I received a different product than the one I purchased!
Acquirente Verificato
purchased on 22/11/2022
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Answer from 1001hobbies
Hello everyone!!! We would like to thank you for your important feedback. We are very sorry about this incident. Please contact our customer service department by email at [email protected] and we will find a solution. Thank you and have a nice day, Customer Service
1
/5
★☆☆☆☆
Long delivery times and, compared with the competition, the most expensive prices in the sector
Acheteur Vérifié
purchased on 07/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will use them to improve our services. We wish you an excellent day. 1001hobbies Customer Service
1
/5
★☆☆☆☆
The navigation on the site is very good and the order simple to make the fast delivery but no product corresponds to what I wanted and to make a return it is a real mission too bad I will not order more.
Acheteur Vérifié
purchased on 02/11/2022
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1
/5
★☆☆☆☆
Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it
Geverifieerde Koper
purchased on 24/08/2022
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Answer from 1001hobbies
Hello, thank you for your message. I am very happy with the service and quality of the product, but I am not sure how long it will take you to get it. We are very happy to hear that the item finally arrived. Thank you for your patience.
1
/5
★☆☆☆☆
Two months for a model... I claim and after claiming, they send me the wrong one.
Comprador Verificado
purchased on 14/11/2022
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Answer from 1001hobbies
Hello, thank you for your message which is important for us. We sincerely apologize for the inconvenience. Can you send us a picture of what you received at this address: [email protected]? We will find a solution. Thank you in advance
1
/5
★☆☆☆☆
It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)
Acquirente Verificato
purchased on 17/10/2022
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Answer from 1001hobbies
Thank you for your important message. We apologize for the delay in delivery: the item had in fact been out of stock for some time. We are glad that the item still arrived. Have a great day!
1
/5
★☆☆☆☆
On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.
Acquirente Verificato
purchased on 21/10/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry to hear about this situation. Your request for partial refund has been taken into consideration and we are proceeding quickly. Thank you for your patience.
1
/5
★☆☆☆☆
I have not received what I ordered yet, I will never buy anything from this website again.
Comprador Verificado
purchased on 03/11/2022
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Answer from 1001hobbies
Hello, thank you for your message which is important to us. We are sorry for the inconvenience encountered. It turns out that by choosing the economy delivery method, the time can vary by up to a month. You should receive your package soon. Do not hesitate to write to us at [email protected] if this is not yet the case in early December. Have a nice day
1
/5
★☆☆☆☆
The last order, some decals for airplanes, were two small sheets with very small symbols, which do not correspond to the image in their catalog and are not even valid for 1/72 scale. A real deception. Disappointing.
Comprador Verificado
purchased on 03/11/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry to hear about this incident. If you have not yet contacted customer service, can you please send an email with photos so we can check it out at [email protected]? Either the item sent is not good, or the photos on the website are incorrect. In any case, we will find a solution for you. Thank you and have a nice day
1
/5
★☆☆☆☆
It was terribly bad I had to wait way too long for an ugly tshirt. I had to send several emails before I could get a delivery. The service is very bad.
Geverifieerde Koper
purchased on 12/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize for the delay. Best regards, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
Placed an order in late September for a Halloween party. Never got anything delivered until today 8 weeks after the order obviously too late for the party. I keep it because returning and getting money back will take a year. Good lesson cheap is expensive.
Bad service!
Geverifieerde Koper
purchased on 29/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize for the delay in delivery. Best regards, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
I have found the customer services team difficult to deal with and contact. The order I received was incorrect I received two Star Trek mugs instead of two model kits. I have cancelled a second order with this company because I have no confidence that I will receive the goods I paid for. Finally because the company is based overseas and I do not have a printer I cannot print returns labels and there are no instructions in my language on the paperwork to tell me how to claim a refund. I WILL NOT BE USING THIS COMPANY AGAIN
Verified Buyer
purchased on 09/11/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and deeply apologize to you. Our customer service team will be happy to assist you. Please, send photos of the goods you received to [email protected] There is no reason we shouldn't be able to send the actual products you ordered but we need those pictures to open a ticket with our logistician. As for the printer, I'm afraid we won't be much of a help here :/ In any case, our customer service should be able to help you. See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
I'm very disappointed that you can send items with blown paint on one part of the body.
Acheteur Vérifié
purchased on 13/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] so that we can find a solution. Thank you and have a nice day! 1001hobbies customer service.
1
/5
★☆☆☆☆
My order was smashed, it looked like someone stepped on it making it garbage. The box it was shipped in was flimsy and thin and would be damaged easily
Verified Buyer
purchased on 22/10/2022
Answer from 1001hobbies
Hello, We would like to thank you for your feedback, which is very important to us. We are sorry for this accident beyond our control. If the product is also damaged, please do not hesitate to send us photos by e-mail to [email protected], so that we can find a solution. Thank you. Customer Service
1
/5
★☆☆☆☆
One good thing: the delivery (at 8 euros, I was hoping it would be quick). Otherwise, a very bad surprise. I ordered a product presented as a metallic miniature, painted and decorated. With delivery and gift-wrapping, I got 50e. The product arrived the next day, so there's nothing to say about the delivery, but fortunately I wasted the 2e50 in the gift pack to check the product. It wasn't a metal miniature but a plastic model (not necessarily of very good quality, by the way)...of course neither painted nor decorated and with absolutely nothing supplied for assembly. I'm not going to send this package back, in fact I've already assembled the model since it was for a gift, but I ordered a decorative item and ended up with a piece of white plastic. I might as well tell you that I don't recommend a service that claims several times on an item page that it's something and then sends you the exact opposite. Still no answer from the after-sales service, maybe an update one day...
Acheteur Vérifié
purchased on 04/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, which we will investigate. We are also notifying customer service so that they can get back to you as soon as possible. Have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
Two products are missing from the advertised delivery. And no delay for the product that is not in stock is delivered.
Acheteur Vérifié
purchased on 22/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please believe that this type of incident is not representative of the services and quality we offer. We are contacting our customer service department to find out what happened (possibly a choice to split your order at our expense so that you can receive what was in stock as soon as possible, while waiting for the rest). We'll keep you posted. Have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
This company has a uk web address, but actually ships from abroad had I known id never have used them, I tried to cancel after waiting a week and was told the order had been cancelled and my money refunded. The item turned up 4 weeks after ordering.
I would never use them again .
Verified Buyer
purchased on 01/10/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We indeed deliver from abroad, however it shouldn't have an impact on the delivery since we clearly indicate the estimated delivery when you proceed to checkout. See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Very poor attitude to customer enquiries
told me I was being “impatient” when delivery was already 4 days late
then told me I was a “low priority”
then told me to wait 10 to 15 days after the promised delivery date presumably before troubling them again
well, guess who’s a “low priority” now - you’re so low a priority for my custom you can kiss goodbye to any repeat orders
and … it still hasn’t been delivered 10 days after the promised delivery date
unfortunately I can’t rate with zero stars - dont deserve even a 1 star
Verified Buyer
purchased on 01/10/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Sadly, Delivengo shipping can indeed take a bit longer, up to 10 to 15 opening days. Don't hesitate to come back to us this week if you still haven't received anything. See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Did an order that wouldn't ship for a while. Cancelled that and a week later only got part of the refund! Had to push to get the rest of it.
Then I stupidly did more orders. They said they'd be here by date X, but it's past that date and I have only received half of the orders!
Please just avoid them. They're more hassle than they're worth
Verified Buyer
purchased on 31/08/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you if you haven't reached them yet: [email protected] See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
The gift wrapping was horrendous, part of the box were still showing. Both boxes were crushed because they shipped the items in bubble wrap only. How am I suppose to gift these items now?
Verified Buyer
purchased on 13/10/2022
Answer from 1001hobbies
Dear customer, we are very sorry for this incident which does not reflect the quality of our services. Please do not hesitate to contact our customer service at [email protected] Have a nice day
1
/5
★☆☆☆☆
I was delivered more than a month after my order No information Impossible to contact you
Acheteur Vérifié
purchased on 16/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay, which was indeed extended by our supplier. Please believe that this type of incident is not representative of the services and quality we offer. We are, however, surprised that you were unable to reach us. Please do not hesitate to contact us by e-mail at [email protected] or by telephone on 01 79 73 68 76 (during our opening hours). Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Of negative I must say that from the date of my order,not 19 SET but first of SET,to the arrival, unexpectedly, of the product without being able to ccomunicate by phone for V/s closure, at least so answered the secretary, nor by email, so much so that PAYPAL, in attesda of V/s communication has determined to mrimborsami the expense. That said I arrived, I repeat unexpectedly, the product and I took care to call you to make payment to 1/2 transfer. So much has been my experience with you edi consequently the review
Acquirente Verificato
purchased on 19/09/2022
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
1
/5
★☆☆☆☆
Would never use again. Avoid!!!!!!
Verified Buyer
purchased on 02/09/2022
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Have you tried to contact our customer service at [email protected]? Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
HORRIBLE experience! They sent me the wrong items and I had to pay super expensive taxes because of their mistake. They don't help to resolve the issue that they created. Very unprofessional and I am forced to fill a claim which is a big waste of time that we all could have avoided but apparently it is too hard for the seller to even respond to my messages. Unbelievable, AVOID at all cost.
Verified Buyer
purchased on 17/09/2022
Answer from 1001hobbies
Hello, Thank you for your message, and we are very sorry for this situation, your opinion is very important to us. Please do not hesitate to contact customer service at [email protected] and they will help you to solve the problem. Thank you
1
/5
★☆☆☆☆
Bad service, 2 out of 3 orders I have not received despite several reminders!!!
Geverifieerde Koper
purchased on 28/08/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Already previously order received late and a missing paint, I said nothing .... Order decals at 25 € and more they are not compliant, received almost crumpled so impossible to apply, instead of going through other dealer you'd better sell yourself your goods. I'll never order from your site again, only problems with you. Never see me again
Acheteur Vérifié
purchased on 13/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] to explain your situation. There is no reason for missing paint and crumpled decals. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Clusters found without packaging when the box was opened (?) and much more serious: one of the clusters corresponds to the canadair CL 215 while the others conform to the box i.e.=canadair CL415...the result is a kit that can't be assembled - the propellers don't match and the upper and lower wing halves don't fit together (one is designed for a turboprop and the other for a star engine...) - the kit is ready for the garbage can - I can't say where the fault lies? with Heller or 1001 hobbies, but the boxes were mixed up.
Acheteur Vérifié
purchased on 03/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the quality of service we offer. We invite you to send us an e-mail to [email protected] so that we can find a solution. Thank you very much! Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
NEVER ORDER HERE !!!!! does not keep appointments. literally never answer the phone. Call back requests are also not made. returning something is impossible.
Geverifieerde Koper
purchased on 13/08/2022
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