/5
★★★★☆
based on 37512 reviews published
★★★★☆
based on 37512 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The delivery did not correspond to my order: I received a German cargo truck instead of my order for a Half TrackUS.
Philippe C.
purchased on 23/02/2024
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3
/5
★★★☆☆
Instead of two weeks we had to wait 5 weeks. Very disappointed and hesitated to recommend
Christophe M.
purchased on 16/01/2024
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3
/5
★★★☆☆
Good product, decent price, delivery time too long
Sergio G.
purchased on 26/01/2024
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3
/5
★★★☆☆
I didn't realise my order was coming from France, now I know why it took 2 weeks to arrive
Paul W.
purchased on 14/02/2024
2
/5
★★☆☆☆
Shipping was quick and trouble-free. But, and this is a real problem, it's a model to be assembled and all the instructions are in a foreign language (German - English) whereas the whole site is in French and I didn't see that there was a warning on this point. I complained and the site offered to return the equipment. That's a good thing. But I have to pay for the return whereas I consider that the responsibility is on their side. We'll see if they actually cancel the sale... So it's been a calamitous experience.
Alain G.
purchased on 22/02/2024
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2
/5
★★☆☆☆
Shipping is too expensive.
Jörg H.
purchased on 18/02/2024
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3
/5
★★★☆☆
Hello, I received the parcel, but there is no reference or name on the paint pots. When two colors look the same, how do you choose? Also, is this water-based paint? I'm a novice, I wanted to put all the assets on my side to make a beautiful model, but I see that it does not start very well. Sincerely
Christian G.
purchased on 16/02/2024
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3
/5
★★★☆☆
Delivery time not respected. Almost three weeks to receive the items. But I was charged immediately!
Gérard P.
purchased on 07/02/2024
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2
/5
★★☆☆☆
Very disappointed order 2 puzzles received only 1 and instead of having a refund directly to my account it makes me a credit while for the puzzle I walk to the heart so the credit voucherbm will not serve
Julie F.
purchased on 03/02/2024
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3
/5
★★★☆☆
Hello, Parcel received with two products instead of three as indicated on my order. No explanatory note.
What I find most annoying is to get a robot on the phone. No more real contact?
Too bad. A real shame.
Christophe B.
purchased on 18/01/2024
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2
/5
★★☆☆☆
Bad communication on how long you have to wait for your items.
One of my items came in damaged.
R M.
purchased on 05/02/2024
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3
/5
★★★☆☆
All good in itself, but the shipping is very expensive (especially to the home) and the shipping time is also not without.
Daniela S.
purchased on 13/02/2024
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3
/5
★★★☆☆
Very long delivery times
Didier Q.
purchased on 02/02/2024
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3
/5
★★★☆☆
No reference on the jars
Jérôme D.
purchased on 17/02/2024
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3
/5
★★★☆☆
Order received in good order.
It did take a very long time.
André S.
purchased on 07/01/2024
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3
/5
★★★☆☆
Well, they solved a problem but they questioned my word. They gave me a 5 euro voucher to buy that I could not use.
Jose Antonio R.
purchased on 12/02/2024
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3
/5
★★★☆☆
The box of "native natal" arrived completely crushed.
Thierry F.
purchased on 03/02/2024
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3
/5
★★★☆☆
Not easy to visit the site. And payment problems
Bruno M.
purchased on 11/02/2024
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3
/5
★★★☆☆
Delivery took a long time Gift wrapping €2.50 for a piece of paper had expected something more luxurious Product also not as expected bit of cheap finish for that money Was difficult to find this model therefore end up here I do not think another time
Tano L.
purchased on 28/01/2024
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2
/5
★★☆☆☆
Good evening, I have asked twice to contact me following a problem with my parcel but nothing!
Jean Marc G.
purchased on 09/02/2024
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3
/5
★★★☆☆
I don't think the site is to blame for my disappointment with the quality of the ^product purchased...
Jean-pierre M.
purchased on 06/01/2024
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3
/5
★★★☆☆
Didn't receive the pack pictured: wood glue instead of plastic glue, paints unsuitable for the model.
Pierre O.
purchased on 20/01/2024
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3
/5
★★★☆☆
It does take a lot of steps to get to the right page. Also if you want to see your own order. Although half of the items were already in stock there was a wait until everything was there. Items were shipped well and neatly. But customer service is Indian English speaking. !!!
Math S.
purchased on 28/01/2024
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3
/5
★★★☆☆
It could be improved as graphics and how it's structured
Mario F.
purchased on 08/02/2024
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3
/5
★★★☆☆
It is only mediocre because not even half of my order arrived
Marco P.
purchased on 13/02/2024
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3
/5
★★★☆☆
I was unable to finalize my order because the site did not work properly. Order cancelled.
René J.
purchased on 14/02/2024
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3
/5
★★★☆☆
14 days delivery time for items in stock. This could be faster.
Andreas P.
purchased on 29/01/2024
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2
/5
★★☆☆☆
Poses as a Dutch site and supposedly sends right.... NOT! Had to wait more than 2 weeks for my stuff without being informed.... 1 time not again. Customer service also not best, already starts about not being able to cancel while you only ask for info.
Samantha B.
purchased on 05/02/2024
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3
/5
★★★☆☆
Order received eventree due to transport I think .. one of the three boxes open and incomplete .. the other two items were supposed to be metal 15cm . I'm still looking for the metal and the corresponding size. Yes well disappointed ...
Delivery well respected ... A bon entendeur ...
Eric E.
purchased on 07/02/2024
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2
/5
★★☆☆☆
Poor-quality, expensive model.
Laetitia R.
purchased on 31/01/2024
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