/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
It took a whole 4 weeks for the goods to arrive. Nobody speaks German after I contacted them 3 times. The parcel arrived in tatters because the box was far too big. The goods were damaged. The only plus point: the price was good for good quality.
Sandra G.
purchased on 02/12/2023
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3
/5
★★★☆☆
Expensive product and slow delivery
Alain P.
purchased on 23/11/2023
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2
/5
★★☆☆☆
I had to cancel my order because it never happened in 3 weeks I had only 1 figurine out of 3. Figure that I received because I yelled once. I'll have nothing to offer at Christmas and the refund money is still not in my account. Spoiler, it's december 24th, and the only figurine I received is in a dented box, which makes it super clean to give as a christmas present. Thank you 1001hobbies, it will be a great party!
Lila H.
purchased on 04/12/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
The service is good but I can only give 2 stars because I received the board with part of the decalcomanies removed. How can I do history in these conditions?
'jean+pierre+' M.
purchased on 14/12/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Only when I asked was I told that the goods were not in stock and had to be procured first
Rainer T.
purchased on 24/11/2023
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3
/5
★★★☆☆
Delivery times too long , selling prices higher than other suppliers
Vincent D.
purchased on 13/12/2023
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2
/5
★★☆☆☆
Order placed on 1/12 and received on 21 !!!! While it was indicated on your site: sent within 8 days!! my Christmas sales all cancelled! A broken star in the lot!!5
Christiane P.
purchased on 01/12/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
The parcel arrived late and at the wrong address
Oceane S.
purchased on 04/12/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
3
/5
★★★☆☆
Good delivery times, but high delivery charges.
Scieux F.
purchased on 15/12/2023
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2
/5
★★☆☆☆
I left many messages to customer service, asking you to change the delivery address because I was moving. Finally I contacted an operator to do it and she told me that everything was ok, that she had changed the address. It was a lie because it was still delivered to my old address and I had to call in favors to have it delivered to the new tenants.
Eric I.
purchased on 24/08/2023
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3
/5
★★★☆☆
Hard to plug into my battery
Yann P.
purchased on 20/07/2023
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3
/5
★★★☆☆
One brush, without tubular protection, was "stuck", on the bristle side, in the bubble-paper, while the second, of the same reference, was fitted with its protection. On the plus side: fast delivery.
Alain G.
purchased on 10/12/2023
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3
/5
★★★☆☆
Search bar makes navigating the website easy if you know what you're looking for. Otherwise I don't know.
Had no problems with my order. Took a bit to get here but that's because it traveled from one country to another.
Paul A.
purchased on 25/08/2023
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3
/5
★★★☆☆
Good products at competitive prices, at least for the items I purchased. Very long delivery time, partly because some products were not immediately available and partly because of the malfunction of the Italian courier.
Antonio S.
purchased on 03/12/2023
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2
/5
★★☆☆☆
I give this site only 2 stars because I had ordered 7 models, but I only received 6, the B-29 superfortresses scale 1/48 from revell I did not receive in the package. Then I sent another mail but I have not had a reply back ! So I don't know where this m9del construction box has gone ! The package itself was undamaged though and all the model kits were tip top in order. The package was also delivered very fast.
Milan V.
purchased on 27/11/2023
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3
/5
★★★☆☆
A vast and varied catalog, and fast shipping. But considering the shipping costs and the type of items, you'd expect careful packaging... but no, not for me this time. So I'm a little disappointed on this point.
Laurent B.
purchased on 07/12/2023
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3
/5
★★★☆☆
Didn't get the brush protectors 000 Too bad
Michel T.
purchased on 28/11/2023
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3
/5
★★★☆☆
It took me quite a while to finally get my figures... but they were really great
Jens K.
purchased on 19/11/2023
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3
/5
★★★☆☆
Product in stock, but 3 weeks for delivery. Aliexpress does as well.
Herve G.
purchased on 26/11/2023
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3
/5
★★★☆☆
The model is not numbered, the parts are very fragile when cut and there are no instructions in French 🥴
Patrick F.
purchased on 02/12/2023
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3
/5
★★★☆☆
My order was postponed without warning. The parcel arrived in a terrible state. The finish of the item ordered is more than disappointing.
It's a shame.
Yann G.
purchased on 11/09/2023
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3
/5
★★★☆☆
The content of the summary is sometimes exaggerated
Eric B.
purchased on 03/12/2023
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3
/5
★★★☆☆
Good but a bit expensive
Joseph S.
purchased on 08/11/2023
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2
/5
★★☆☆☆
Late arrival of order, numbers on pots of paint not readable, were taped over with Stokkers
Ivo V.
purchased on 29/11/2023
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2
/5
★★☆☆☆
The site gives the impression that it is UK based, both with the web address and stock advertised in sterling. It also offers free shipping. However the goods are despatched from France and that opens up an unexpected can of worms with import duty etc. The result is that the items cost an extra £78! None of this was made clear at purchase.
Leonard H.
purchased on 04/11/2023
2
/5
★★☆☆☆
No opinion ..up to now I've always been satisfied but this time a box of horsemen figurines was missing .
Emmanuel H.
purchased on 20/10/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
3
/5
★★★☆☆
Product ok but delivery too long (more than 3 weeks against 1 week announced) and incomplete because 1 of the products was out of stock but nothing mentioned when ordering. Another point for improvement: customer service is very difficult to reach for complaints.
'delphine+' S.
purchased on 02/11/2023
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3
/5
★★★☆☆
Too much waiting. Received 1 month after order.
Martine M.
purchased on 26/10/2023
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3
/5
★★★☆☆
No
Lj D.
purchased on 24/11/2023
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3
/5
★★★☆☆
Delivery without problems, but the replenishment of certain products seems to pose a few problems. Stock management may need to be reviewed.
Patrick A.
purchased on 07/11/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.