/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I'm sorry to tell you that the 3 pots of yellow were dry and I couldn't use them, so I'm not very happy. Can you do anything?
Acheteur Vérifié
purchased on 09/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. Can you send us an e-mail with photos of the pots to [email protected]? We'll be able to notify the supplier and find a solution for you. Thank you very much!
1
/5
★☆☆☆☆
I am not convinced with my item and they do not allow me to return it for free. For my part I will not buy more on this website, high prices and ads that do not detail the items well, at least in my case, and leads to mistake in the purchase.
Comprador Verificado
purchased on 21/11/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We will think about how to develop customer service for such a situation, but we are sorry we cannot do more in the meantime. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
One of the items arrived in bad condition and I can't contact customer service for replacement
Acquirente Verificato
purchased on 01/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry that the package arrived damaged, this is obviously a situation against our will. Please send us an email with photos of the damaged product to [email protected] We will find a solution. Thank you in advance and have a nice day.
1
/5
★☆☆☆☆
Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.
Verified Buyer
purchased on 30/10/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We can offer you a 10£ promo code for your next offer in exchange, if you want: SAVCOM10 See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
The product was not great. the price was outlandish and the whole thing was a rip off.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.
Beverley W.
purchased on 06/11/2022
Answer from 1001hobbies
Hello, we are very sorry about this unsatisfactory experience. We fully understand the concern. We will do everything necessary to ensure that your money is refunded as soon as possible. Have a nice day
1
/5
★☆☆☆☆
Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!
Geverifieerde Koper
purchased on 08/11/2022
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Answer from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. Some items were indeed in stock and delayed shipping, we are sorry for that. Good day.
1
/5
★☆☆☆☆
I bought a fragile collectors item. This was shipped in an envelope while I paid enough for decent shipping... As a result, the product was damaged!
Geverifieerde Koper
purchased on 25/10/2022
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Answer from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. We are sorry for this problem beyond our control. Could you please send us an email with pictures to [email protected]? In any case, we will forward the information to our warehouse. Thank you and have a great day.
1
/5
★☆☆☆☆
We sent the box with the model wrapped in bubble wrap and, of course, the box was delivered half-crushed. Fortunately, the box is too big for the contents, which were able to slide out and were not damaged!
Acheteur Vérifié
purchased on 04/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We are sorry for this incident and will pass on the information to our warehouse. We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
Order placed on November 11 and received on December 2. Only after order confirmation appears the actual stock of the purchased items, which justifies the long wait for receipt of goods. Upon opening the package , one item is missing, immediately reported as required by the site. The phone number marked as phone contact has perpetually an answering machine that does not even put you on hold " due to traffic I mean of the phone lines " and how do I communicate ? I still have an order placed on November 23, also delayed due to lack of items in stock reported after payment is order confirmation. I will never use this site again and do not recommend it because of the total lack of communication and transparency.
Acquirente Verificato
purchased on 11/11/2022
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Answer from 1001hobbies
Hello, thank you for your message, your opinion is important to us. Delivery times are clearly stated in the product description, just below the price, and a summary is displayed just before payment. As for customer service, we are receiving a large number of calls, so please feel free to call back during business hours. In any case, please email us as many details as possible about your receipt, including photos if possible, to [email protected]. Our customer service team will be happy to resolve the issue. Have a great day
1
/5
★☆☆☆☆
Ordered items as gifts in October, now December not received the items and no contact from 1001 about any problem,
I contact them to be told I won’t be getting my order, no real explanation why,
Very disappointed as the items were gifts
Not happy
Verified Buyer
purchased on 27/10/2022
Answer from 1001hobbies
Hello, thank you for your message. Your opinion is important to us. After checking, it is a low cost shipment, not tracked and not priority, which explains the delay of up to 4 weeks to arrive. I'm sorry about that. As of 17/12/22, we will be able to resend if the package has not arrived. You just have to write to us at 1001hobbies.com Keep us informed. Thank you!
1
/5
★☆☆☆☆
Shipment in one week instead of 24h on the site brand in stock, difficult navigation and not clear so I took the artr instead of the rtr, price too high so with the addition of the radio I find myself at the normal price, (ordered during black friday sav indicates in stock around 8/12 and delivered 3/12, it was my first order, it will be the last.
Acheteur Vérifié
purchased on 27/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] so that we can find a solution. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
After I bought it, the price dropped by half, even though they were offering black Friday discounts.
Acheteur Vérifié
purchased on 24/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We try to offer the best prices all year round, but don't hesitate to come and have a look regularly, as during sales and black friday, some items may indeed be subject to interesting discounts. We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
I have only received one section in the delivery of the order, and I am claiming the second one.
Comprador Verificado
purchased on 25/11/2022
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Answer from 1001hobbies
Hello, thank you for your important message to improve our customer services. Can you send an email with as many details and photos as possible to [email protected]? We will find a solution. Thank you very much, Customer Service
1
/5
★☆☆☆☆
A completely different item was delivered than ordered.
Verifizierter Käufer
purchased on 12/11/2022
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Answer from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service
1
/5
★☆☆☆☆
Hello I have been disappointed 2 times the first time the package I was in m'a cours under the rain and the second I never received but marked as delivered in my mailbox Very disappointed and do not think more order on your site Thank you
Acheteur Vérifié
purchased on 24/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer. Unfortunately, this is more of a delivery problem, which we are unable to resolve. Please send us an e-mail to [email protected] to see what we can do. Good day, 1001hobbies customer service.
1
/5
★☆☆☆☆
I have received the wrong delivery
Verifizierter Käufer
purchased on 15/10/2022
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Answer from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service
1
/5
★☆☆☆☆
I received a different product than the one I purchased!
Acquirente Verificato
purchased on 22/11/2022
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Answer from 1001hobbies
Hello everyone!!! We would like to thank you for your important feedback. We are very sorry about this incident. Please contact our customer service department by email at [email protected] and we will find a solution. Thank you and have a nice day, Customer Service
1
/5
★☆☆☆☆
Long delivery times and, compared with the competition, the most expensive prices in the sector
Acheteur Vérifié
purchased on 07/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will use them to improve our services. We wish you an excellent day. 1001hobbies Customer Service
1
/5
★☆☆☆☆
The navigation on the site is very good and the order simple to make the fast delivery but no product corresponds to what I wanted and to make a return it is a real mission too bad I will not order more.
Acheteur Vérifié
purchased on 02/11/2022
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1
/5
★☆☆☆☆
Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it
Geverifieerde Koper
purchased on 24/08/2022
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Answer from 1001hobbies
Hello, thank you for your message. I am very happy with the service and quality of the product, but I am not sure how long it will take you to get it. We are very happy to hear that the item finally arrived. Thank you for your patience.
1
/5
★☆☆☆☆
Two months for a model... I claim and after claiming, they send me the wrong one.
Comprador Verificado
purchased on 14/11/2022
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Answer from 1001hobbies
Hello, thank you for your message which is important for us. We sincerely apologize for the inconvenience. Can you send us a picture of what you received at this address: [email protected]? We will find a solution. Thank you in advance
1
/5
★☆☆☆☆
It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)
Acquirente Verificato
purchased on 17/10/2022
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Answer from 1001hobbies
Thank you for your important message. We apologize for the delay in delivery: the item had in fact been out of stock for some time. We are glad that the item still arrived. Have a great day!
1
/5
★☆☆☆☆
On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.
Acquirente Verificato
purchased on 21/10/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry to hear about this situation. Your request for partial refund has been taken into consideration and we are proceeding quickly. Thank you for your patience.
1
/5
★☆☆☆☆
I have not received what I ordered yet, I will never buy anything from this website again.
Comprador Verificado
purchased on 03/11/2022
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Answer from 1001hobbies
Hello, thank you for your message which is important to us. We are sorry for the inconvenience encountered. It turns out that by choosing the economy delivery method, the time can vary by up to a month. You should receive your package soon. Do not hesitate to write to us at [email protected] if this is not yet the case in early December. Have a nice day
1
/5
★☆☆☆☆
The last order, some decals for airplanes, were two small sheets with very small symbols, which do not correspond to the image in their catalog and are not even valid for 1/72 scale. A real deception. Disappointing.
Comprador Verificado
purchased on 03/11/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry to hear about this incident. If you have not yet contacted customer service, can you please send an email with photos so we can check it out at [email protected]? Either the item sent is not good, or the photos on the website are incorrect. In any case, we will find a solution for you. Thank you and have a nice day
1
/5
★☆☆☆☆
It was terribly bad I had to wait way too long for an ugly tshirt. I had to send several emails before I could get a delivery. The service is very bad.
Geverifieerde Koper
purchased on 12/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize for the delay. Best regards, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
Placed an order in late September for a Halloween party. Never got anything delivered until today 8 weeks after the order obviously too late for the party. I keep it because returning and getting money back will take a year. Good lesson cheap is expensive.
Bad service!
Geverifieerde Koper
purchased on 29/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize for the delay in delivery. Best regards, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
I have found the customer services team difficult to deal with and contact. The order I received was incorrect I received two Star Trek mugs instead of two model kits. I have cancelled a second order with this company because I have no confidence that I will receive the goods I paid for. Finally because the company is based overseas and I do not have a printer I cannot print returns labels and there are no instructions in my language on the paperwork to tell me how to claim a refund. I WILL NOT BE USING THIS COMPANY AGAIN
Verified Buyer
purchased on 09/11/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and deeply apologize to you. Our customer service team will be happy to assist you. Please, send photos of the goods you received to [email protected] There is no reason we shouldn't be able to send the actual products you ordered but we need those pictures to open a ticket with our logistician. As for the printer, I'm afraid we won't be much of a help here :/ In any case, our customer service should be able to help you. See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
I'm very disappointed that you can send items with blown paint on one part of the body.
Acheteur Vérifié
purchased on 13/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] so that we can find a solution. Thank you and have a nice day! 1001hobbies customer service.
1
/5
★☆☆☆☆
My order was smashed, it looked like someone stepped on it making it garbage. The box it was shipped in was flimsy and thin and would be damaged easily
Verified Buyer
purchased on 22/10/2022
Answer from 1001hobbies
Hello, We would like to thank you for your feedback, which is very important to us. We are sorry for this accident beyond our control. If the product is also damaged, please do not hesitate to send us photos by e-mail to [email protected], so that we can find a solution. Thank you. Customer Service