Reviews 1001hobbies

I received damaged paint pots at home. 1 jar broken and therefore the other jars under the paint and not visible what color the jars have. During contact via email you indicate that it is your fault and not ours. You should take the paint back, but refuse to do so. Not nice to the customer. Solve something like this . so the rating is a -5

Very bad opinion, I received a different product than what I ordered and unfortunately this happened twice. I have returned the product and am still waiting to hear back regarding its replacement or a possible refund

I am sorry but twice an item was submitted that was not what was requested. Despite repeated reports nn the inconvenience has been remedied.

I overpaid for it to arrive earlier and it arrived much later. And they did not want to give me a solution

I didn't receive my order SCUBFJLKQ correctly. One Item was missing, then I sent an e-mail on 16/03/2023 explaining the situation and received an automatic message saying that the service 506065 was opened. But so far I didn't get any answer from 1001hobbies after 5 days.

Did not receive what I ordered, small unpainted parts were delivered 🥴

The delivery did not contain one of the products purchased and I had to insist a lot to finally get the information that the product was no longer in stock. It would have been more honest to inform me that the product was not availableK.

Product arrived broken after taking almost a month to arrive. Emailed customer service on march 1st, got a response saying someone would get back to me (most likely automated) and still haven’t gotten a response on march 17th. Product cost me $30 with shipping, very disappointed. The mug was a gift for my dad and we still haven’t even heard anything about if they will send a replacement or refund me. Do not recommend.

I still haven't received my order. I sent a sworn statement that I had not received it. Since then, no news. I've been ordering from this site since 2014, and I find it strange not to hear from them at the slightest hitch.

Very poor customer service. Advise everyone not to buy from them. 4 months waiting for my refund.

Order in good condition but non-existent customer service and delivery time of approximately 1 month.

Weeks of delivery time

Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely. Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.

My order was sent in two shipments and I still haven't received the second package to date.

This shipment consisted of a missing item, a 1/48 model. However, I received something that looks like Radio Control car parts. I've been waiting for a month and I don't know whether to reclaim my order or resell these parts.

Received the box I ordered with all the primers in them broken, the package was contaminated and it was stinking so much of chemicals that Royal Mail had to wrap it in a bag. Now I'm asking them fir a refund they want me to return it to them first!!! Seriously ehich carrier would ship a box contaminated with hazardous chemicals back to France? Do not buy from this company at all! Save your money and a headache dealing with the customer service.

Orders not received. Over a month to resolve the problem and it's still not over because the refund does not correspond to the amount paid. Customer service unreachable by phone and unresponsive to emails. I'd advise against it.

It says a wide range but that does not take away from the fact that the delivery takes a very long time, this will definitely be the last time I will place another order. There are more modeling shops where the range is just as large probably greater, delivered within 1 or 2 business days.

Poor instructions, especially for paint. Poor customer service as a part was broken in the pack and they say they dont make them anymore??? Finally, poor fitment. Will not buy another Trumpeter product.

No shipping information, no response to phone or email.

Shipping time too long.

Late, bad and never, that's how their deliveries are and when contacted via telephone, very bad attention, I will never buy from them again.

At the time of writing this review I have had to wait 6 weeks for one item, the other is yet to be delivered. There was no contact from them, I had to chase several times to find out what was going on. Very poor customer service and really bad business practice. Would not recommend them to anyone.

Order placed on 25/11/2022 for Christmas. All items were marked "in stock". Received part of the order in December, another part in February and there is still one item missing which I hope to receive before 2024. No commercial gesture, no word of apology.

The car has had a steering problem where the front tires never line up, even when you use the trim on the remote control

The product took a long time to arrive; I asked for another product which arrived well after Christmas.

I did not receive my order at Christmas and I am still fighting to get my money back. Customer service is ineffective, communication with them is lousy.

Slow response

Hyper decu. cher pour du papier. frais de port exorbitant pour une enveloppe.c'est du vol.c'est du vol.

Website is a google-translate of the French website. Products may not be in Dutch, but that is not necessarily mentioned. Avoid webshop!

First shipment in a simple envelope.arrived crushed of course.return of the fig.they told me they were sending me back again this time well protected in a box.received after 1 month of waiting, still in a simple envelope, blister again crushed of course!!!! Jouet de collection en miette, qui finfi a la poubelle .perdu 38 eu., Bravo !!!!!!!Nul....j abandonne d'essayer de commander un produit chez des gens qui ne respectent rien, ni leur clients.à évitez .escros

Order placed on 27/11/22, half received on 22/01/23 after 3 reminders. It's now mid-February and I'm waiting for the rest of my order after 2 further reminders. Vendors acting in bad faith (the site indicated immediate availability and they dare to tell me that availability was delayed by 3 weeks after a delay of...7 weeks!), incompetent (I have to tell them what they sent me to avoid unnecessary duplication. And yes, I'm not in favor of wasting time either =p). So if you want to waste your time and money, or if you like to suffer, place an order with them. Otherwise, try another business, which will in any case be much more efficient, competent and pleasant.

The web site said my order would ship within 14 days of my purchase. I received my order almost six weeks later and by the time I received it I’d already made other arrangements to substitute the cardboard models I ordered. I do not recommend 1001Hobbies to anyone.

After ordering, you receive automated emails at regular intervals asking for reviews, requests for model images, etc. Unfortunately, the unsubscribe button is useless against these spam mails!

Bad

THE KYLIAN MBAPPE FUNKO POP NEVER ARRIVED AND THE OTHER ONE A MONTH LATE, I WILL NEVER ORDER ANYTHING FROM THIS SITE AGAIN.

Delivery time months after purchase without communication. Goods not refunded to date after being returned at own expense. Already written to 4 times. No response. Really not recommended. Constantly receive advertising emails. Never again.

I mistakenly bought a model airplane without a radio control , being a gift I immediately bought always another more expensive model airplane with a radio control . I asked several times to be able to return the first model airplane but received no response . I WILL NOT BUY FROM 10001 HOBBIES ANYMORE .

Currently very negative. Ordered two 1/72 scale aircraft kits and received two sets of paint masking. I reserve the right to edit the review and should it turn out to be a mere error

Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.