/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
NEVER ORDER ANYTHING HERE !!!!!! Bad company, delivery times not according to agreement but 4 weeks after promised delivery date, try to return a product that was not delivered properly and also they do not take that from the post. i tried to call them phone they never answer! and asked if they want to call me but that does not happen either. for warranty you can also not apply because you simply do not get contact with them.
Geverifieerde Koper
purchased on 20/08/2022
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1
/5
★☆☆☆☆
I have not received the product, it appears again as returned, I have claimed in different occasions the delivery, by phone and email. Today I have requested a refund of the amount of my order.
Comprador Verificado
purchased on 17/08/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
Unfortunately, my review can only be negative. I ordered a toy for my 5 year old grandson who wanted it for his birthday which we celebrated the year September WITHOUT THAT GIFT!!! Order placed on August 31 with expected arrival (according to what it says on the website) on September 5 or 6. Then a new delivery date is announced (September 8). Well, today, September 19, I still have not received anything. DON'T TRUST!!!
Acquirente Verificato
purchased on 31/08/2022
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
1
/5
★☆☆☆☆
No shipping tracking was provided. It was claimed to be posted by PostNL which has track and trace , totally unsatisfactory
Geverifieerde Koper
purchased on 01/09/2022
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Answer from 1001hobbies
Hello, you placed your order on the 1st of September by choosing an eco delivery without tracking. This type of parcel is not a priority and we note that it can take between 15 and 20 working days to arrive. We thank you for your patience and invite you to contact customer service if you have not received anything by 29 September. Thank you
1
/5
★☆☆☆☆
I bought the item as a present
It came looking like a dog had savaged it
I PAID FOR THE PACKGI G .... DISGUSTING
Verified Buyer
purchased on 23/08/2022
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We regret this opinion. Since the problem seems to be defective, we will reship the order. We have chosen another carrier, upon receipt, we invite you to change your comment. Customer service https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
After placing an order and immediately requesting that they include an item I had forgotten, they asked me for my bank information to process the additional item and include it in my order... surprise? they didn't include it. In addition, they sent me another order by mistake. After complaining on the phone I was told that my order (the good one) was also on its way two weeks before it was actually on its way. My order was shipped last Thursday 8th and I had been waiting since mid-August ... horrible, really horrible if you have an urgency as it was the case to make a delivery of a customer order and you depend on them ... they have made me lose money with their lousy management and attention.
Comprador Verificado
purchased on 17/08/2022
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Answer from 1001hobbies
Dear customer Thank you for your comments. We are very sorry for your unsatisfactory experience and would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously, and the people involved have been well informed of your situation. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
To date after 6 weeks still have not received my order. Then I am told you have chosen non tracking shipping. Yes what does that say then! That the delivery will take months! I think it is a bad thing, also I was totally unaware that it was a non tracking shipment I just ordered the normal way.
Geverifieerde Koper
purchased on 09/08/2022
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Answer from 1001hobbies
Hello, thank you for your message. Your feedback is valuable to help us improve the customer experience. We have passed on the information and will work on communicating the lack of follow-up and long delays. If you have not heard from your package in the meantime, please contact customer service [email protected].
1
/5
★☆☆☆☆
Very bad company, does not keep delivery times as promised. Been waiting 4 weeks now for a product and still it is not on its way, a return package was not accepted and will be returned. Bad communication.
Geverifieerde Koper
purchased on 09/08/2022
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Answer from 1001hobbies
Hello, Your order was delivered on 20/08/2022, which is 10 days after the order was placed. I invite you to contact customer service if you have not received anything. Thank you.
1
/5
★☆☆☆☆
Order Not Delivered
Geverifieerde Koper
purchased on 23/08/2022
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Answer from 1001hobbies
Hello, Your order left on 24/08/2022. You have opted for a non-tracking shipment. Since the package is not tracked, it is not priority mail. You will have to wait between 15 and 20 business days. We thank you for your patience and understand your impatience. Thank you for your patience
1
/5
★☆☆☆☆
Package not delivered even though the post office confirmed in their colissimo tracking message that they had left it in my mailbox.
Eric C.
purchased on 28/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
It has been almost 20 days and I have not received my package, according to them it would arrive in 6 days. I am very sorry but I will not buy from this website again.
Comprador Verificado
purchased on 18/08/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
Poor communications and not client focused - 1001 hobbies delivered the wrong item, never answered my questions directly and only started responding when I forced them to do so through PayPal. They never confirmed they could in fact deliver the item ordered (which was listed on their site as available well after I notified them of their mistake and asked for the correct item to be delivered), and where only focussed on the return of the wrong item. Their refund covered the cost of the item only, not the shipping costs, even though the error in sending me the wrong item was entirely theirs.
They pose as a firm with offices in NL but are located in France. I was unable to contact them at the number they give on their website.
All in all, one of the poorest e-commerce experiences I ever had. I won't buy from them again.
Geverifieerde Koper
purchased on 31/07/2022
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1
/5
★☆☆☆☆
My order was sent in a envelope, it should have been sent in a small box with bubble wrap or Styrofoam peanuts. So unfortunately one of my pilots was damaged.
Verified Buyer
purchased on 03/08/2022
1
/5
★☆☆☆☆
They do not send the order to the buyer,
Comprador Verificado
purchased on 02/08/2022
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1
/5
★☆☆☆☆
Wrong delivery. I am waiting for your next reaction, following my messages of 26.8.2022
Acheteur Vérifié
purchased on 13/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
1
/5
★☆☆☆☆
Takes way too long to receive your order
Geverifieerde Koper
purchased on 08/08/2022
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1
/5
★☆☆☆☆
I simply did not receive the item and no response to my emails and phone answering "closed"
Acquirente Verificato
purchased on 05/08/2022
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Answer from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Everything went great with my order, but I only give it one star because I am constantly being asked to rate the transaction.
Verifizierter Käufer
purchased on 17/07/2022
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1
/5
★☆☆☆☆
Je n'ai toujours pas reçu de colis
Comprador Verificado
purchased on 29/07/2022
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Answer from 1001hobbies
Bonjour , Nous vous remercions de votre mail Nous vous vous prions de nous envoyer un mail à l adresse suivante [email protected] Bien cordialement
1
/5
★☆☆☆☆
I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.
Acheteur Vérifié
purchased on 11/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company
Verified Buyer
purchased on 21/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.
Acheteur Vérifié
purchased on 19/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all
Geverifieerde Koper
purchased on 07/07/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Very slow on orders. A lot of problems.
Comprador Verificado
purchased on 11/07/2022
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Answer from 1001hobbies
Thank you for your comment, We apologize for this incident and invite you to send us an email to [email protected] Sincerely 1001 Hobbies Team
1
/5
★☆☆☆☆
Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.
Acheteur Vérifié
purchased on 16/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
They sent me a different item, not what I ordered! It looks they don't know the products they sell and manufacturers. I received refound sending the product back, but if I order something I expect to receive what I order, not to receive another thing and then waste my time to send it back and wait for refound. Very bad experience!
Acquirente Verificato
purchased on 27/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Received damaged package, very poorly protected,
Acheteur Vérifié
purchased on 06/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Lack of communication, exploding lead times, first and last orders
Acheteur Vérifié
purchased on 28/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Way too long delivery time more like 2 months while on Your site report in stock.
Geverifieerde Koper
purchased on 16/06/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
A complete disaster in the whole order process.
Comprador Verificado
purchased on 21/06/2022
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Answer from 1001hobbies
Hello , We apologize for this incident Please send us an email to [email protected] Sincerely