English
★★★★☆
based on 40270 reviews published
Latest negative customer reviews
Limited stock. Too long to replenish it, also after seeing that I was going to catch the arrival of the shipment while on vacation I sent them an email in which they replied that they would hold it until it arrived to just then do the opposite and send it. Conclusion: I was not at home when the shipment arrived and I had to go to the post office to pick it up, which is nowhere near my home. I will not repeat.
The majority of products pre-ordered on the site were widely available elsewhere, incompetent amateurs to be shunned.
Site bien
Products advertised as available, but never in stock Three weeks later, no delivery date.....I do not recommend this seller.
Incomplete parcel. No reply to complaint e-mail.
One of the two products is missing. No return from the seller.
The item I ordered took two weeks to ship, then it came from France to the US, then from the US back to France, then finally was delivered in broken condition. The packaging was only the item inside of a brown box with no protection. I have reached out for a way forward on a replacement or return but haven’t heard anything. Disappointed and learned my lesson on doing business with 1001hobbies.
Material arrives in.less than what you say you sent open boxes some broken and want an opinion after emails and emails with never a response as now ... sent others but answers nothing ... I bought in a week so much and should have already left according to your rules but nothing I no longer know whether to trust seeing what I got this is the ugliest purchase I've ever made and it's a lot of money I hope you solve and answer you have customers who pay you right away with paypal ...
It took over a month for my order to arrive. I was not able to physically talk to anyone. Very bad opinion of this store
Of the last order of 7 units, 3 are missing, they have NOT arrived: the decals to 1/72 of the I-15 (I know you still have them). The decals to 1/48 of the I-16 (Moscas al ataque) and a model to 1/48 of Eduard of the type 18. I can not be happy, I hope for a solution, the order said that it came ALL.
I had a problem with the order, I tried to call, nobody answered, I sent an e-mail, they answered me after 10 days.
Package very badly packed
Waited a month for a damaged figure
Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional
Sent quickly but box damaged inside the package which has nothing and does not respond to mail
Two consecutive deliveries do not correspond to the item ordered, resulting in outright cancellation of the transaction.
Delays of several months on products advertised as being in stock.
Catastrophe I paid and ordered 2 yellow fiat 500 after more than a month I rrceive only 1 fiat 500 and not the good one a tunning .I rang 3 times always pad of answer it is really inadmissible!!!!!! I wrote several emails and no response I want or my 2 fiat ordered or refund!!!!!!!
My order is wrongly delivered and very bad communication
Not good !!! The packaging was not good so the item arrived damaged
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
Not received my order in full
Newsletter spam, delivery time was ambiguous
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
Good, prompt delivery
When you are being pestered with an order for 11 months, ... have you paid for it (PayPal), send proof, ... they are going to make them especially for you, ... what did you order? We did not find the order number you indicated, ..., give us the account number and we will return the money, but it was never a transfer, all this after many mails, writings on your page, phone call to the number 91...., with a service like this, how can you evaluate the experience? If it would have happened to you, what would be your comment?
No information on the delivery delay and a laconic e-mail on the obligations of the buyer who placed the order....bref minimum service...
I've already explained everything in the last e-mail.
Unfortunately negative review, ordered and paid for 3 items I only received 1 item, I was told they lost my order but to date I have not received anything of the remaining order!!! To my emails I get no response!!!
Sloppy shipping. Received very late
Item did not arrive for unknown reasons, apparently returned to sender.
The box of the purchased item was shipped without a packing carton and arrived dented. I am not satisfied.
Very slow delivery. After 2 weeks, I am still waiting
One item (Action Base 7) was simply canceled and not delivered even though it was in stock.
It is a joke, they send an article that is not in Spanish, but it is not indicated on the web, I did not see it. It is misleading and then the buyer eats the shit.
I ordered an article, received defective I made a complaint and no news
Lousy customer service. Nefarious order tracking and no clarification of any doubts. I will not buy from them again
I purchased a product that was being marketed for more than 900 euros as available and shipped inn48 hours , after purchase, I called for more information but found people unprepared, also the product after several days of waiting that was not being shipped was unavailable. Why do they leave merchandise on the site if.then they don't have any? Also they wanted me to exchange the merchandise for completely different one. Fortunately I was able to get a refund.