Reviews 1001hobbies

No opinion ..up to now I've always been satisfied but this time a box of horsemen figurines was missing .

Product ok but delivery too long (more than 3 weeks against 1 week announced) and incomplete because 1 of the products was out of stock but nothing mentioned when ordering. Another point for improvement: customer service is very difficult to reach for complaints.

Too much waiting. Received 1 month after order.

No

Delivery without problems, but the replenishment of certain products seems to pose a few problems. Stock management may need to be reviewed.

The site and availability are 5 stars but the provision of paints dedicated to the model purchased that had nothing to do with it lower the average

I've already expressed my opinion and given the answer I've been given, I won't say any more.

1001 Hobbies does not meet delivery deadlines and that makes me divert purchases to other modeling websites.

Out-of-stock items poorly indicated, resulting in a 3 week wait, 1 open and incomplete box, no reaction to my e-mail... 2 models ordered, including a 1/72 plastic tank. I didn't see the out-of-stock condition on the latter, as the information was not very visible and displayed a green dot, even though the item was out-of-stock... So I discovered the 3 week wait, even for the second item in stock, when I confirmed my order. So I discovered that I'd had to wait 3 weeks, even for the second item in stock, when I confirmed my order. On receipt, 1 box was opened and a little damaged. The decal sheet was missing. No reply 3 days after I'd sent an e-mail with photos. So I'm disappointed by this site, my first order...

The car was used and the packaging was broken.

My problem is more with the distributor of Tamiya paints who covers the color reference with a sticker concerning precautions for use, for the processing of my order, delivery time a little long, order placed Friday 10, available the 16 cordially

It's a pity that a label added to the tamiya paint pots completely obscures the reference. It's difficult to remove, and rips off the one underneath.

Parcel arrived in very poor condition.

Poor distribution. 1 week to purchase and 5 weeks to receive. Mediocre product. Poorly finished model of the plane Poor value for money Not recommended.

Dear, I personally do think it was a long wait for home delivery. The other things went satisfactorily to very well! Kind regards Marc,

I bought a tamiya TT- 02, the box was already opened because the seal was torn

Delays a little long, 3 weeks, although the products were mentioned in stock.

No comment

The purchase, payment and delivery went very smoothly. 5 figures and 2 caps were ordered. As a few of them are intended as Christmas presents, I accepted the surprising surcharge for "gift wrapping". The fact that everything was now very badly and without any feeling wrapped in a large wrapping paper (torn, unsuitable, wrinkled) "was also very surprising. At Müller they wrap everything beautifully and tightly, even with mesh, free of charge... This is a service where I like to shop again. The wrapping paper is now in the bin and my money for it is of course gone... Apart from one cap, the goods are fine. The cap in question was full of marks (dirt), disgusting, but wash it once under the shower and it should fit again, otherwise the complaint will be made. At such a price, with a company where you would expect them to make an effort to offer that little extra, I had hoped for individually packaged, above all beautifully packaged and maybe a little nerd touch. Here I buy, pay, that's it. Impersonal, loveless. Leave out the wrapping paper! Don't expect a bonus. Buy, accept, check.

Hello Team 1001 hobbies It took me almost a month to receive my order. That is no longer up to date. With Amazon I would have received it within two days. Best regards Arnold

Poor delivery, damaged parcel and poor packaging

Correctly packaged product, but logistics took too long for overseas shipment.

The site said ... item in stock, which is why I ordered it. Afterwards it turned out to be out of stock and I had to wait another 2 weeks. Had I known that I had ordered it somewhere else

Mostly clear directions although further transfer pages not obvious. Good, but slow, response through French system seemed elaborate.

Products pretty in photo! but limited in quality.

For the second time, the order was not honored on time. A commercial gesture has been made, but a more precise updating of the site should avoid this kind of disappointment.

Overall decent company with fast processing and delivery. -2 stars because they sent one of the wrong items. When I brought it up they offered me a future discount which wasn’t even worth the cost of shipping.

Good product but too long delivery

Wrong information with the article on the site so I couldn't do anything with it, and the previous order was damaged. Get a refund of 10€ while the article cost over 30€...2 out of 4 were still broken. Still order something again, wrong info was on it.... 1st couple of orders went well but now they have dropped out anyway. Screwed up 2x in a row. I will order elsewhere from now on.

The part delivered is not the one ordered.

The delivery has already not reached the warehouse on time, okay happens when stocks run out exactly when you order. Still unpleasant. Then there was no feedback for quite a while until the parcel was sent, then there were further delays that were only communicated later, the tracking page didn't update and then the parcel suddenly arrived. However, the notification was also delayed (1 1/2 hours later). Until then the order was in the stairwell. It has arrived and the parcel itself shows no damage. I suppose that all in all it was stupid coincidences that have little significance about the seller and the supplier, but I could have had it on other sites for a small surcharge with less stress and faster. A real shame.

When I placed my first order, everything went smoothly. But for this parts order on September 25 and 30 (parts available within 1 week) after 15/20 days still no shipment. I learned on October 16 that the parts had not been ordered from the supplier... in the end I had to wait almost 1 month for 3 references available within 1 week. The last reference was missing, and without any delay, I asked for a refund on this part and for the other 2 references to be shipped. Even for the cancellation, refund and shipment, I had to call them 3 times, raising the tone on the last call to get everything done... disappointed, unfortunately, for this major problem.

Foreign-language instructions without translation and gift-wrapping charges invoiced but not requested.

MANUAL IN CHINESE NOT ONE LINE IN FRENCH BRAVO

Well-protected package, but the initial order took a long time to process, which brought the score down two notches. Too bad this time.

I'm not happy with the order it's a misleading article

Almost 3 weeks to receive paints that are reported in stock, I find this very average. With for only information, an email, each week which informs me that my order was not yet prepared... and to finish no sign of the customer service, nor any compensation...

Bonjour je ne pensais pas que le pot de peinture serait miniature erreur de ma part

Item noted available on site. Received several weeks after ordering. Product arrived well packed and as described.

The item was bought on Sept 12th but only arrived on Oct 25th and only after 2 emails and a message on Instagram dm. I bought it to give as a birthday gift and it arrived after the date. Definitely will never buy in the store again and will not recommend it.