/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
One good thing: the delivery (at 8 euros, I was hoping it would be quick). Otherwise, a very bad surprise. I ordered a product presented as a metallic miniature, painted and decorated. With delivery and gift-wrapping, I got 50e. The product arrived the next day, so there's nothing to say about the delivery, but fortunately I wasted the 2e50 in the gift pack to check the product. It wasn't a metal miniature but a plastic model (not necessarily of very good quality, by the way)...of course neither painted nor decorated and with absolutely nothing supplied for assembly. I'm not going to send this package back, in fact I've already assembled the model since it was for a gift, but I ordered a decorative item and ended up with a piece of white plastic. I might as well tell you that I don't recommend a service that claims several times on an item page that it's something and then sends you the exact opposite. Still no answer from the after-sales service, maybe an update one day...
Acheteur Vérifié
purchased on 04/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, which we will investigate. We are also notifying customer service so that they can get back to you as soon as possible. Have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
Two products are missing from the advertised delivery. And no delay for the product that is not in stock is delivered.
Acheteur Vérifié
purchased on 22/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please believe that this type of incident is not representative of the services and quality we offer. We are contacting our customer service department to find out what happened (possibly a choice to split your order at our expense so that you can receive what was in stock as soon as possible, while waiting for the rest). We'll keep you posted. Have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
This company has a uk web address, but actually ships from abroad had I known id never have used them, I tried to cancel after waiting a week and was told the order had been cancelled and my money refunded. The item turned up 4 weeks after ordering.
I would never use them again .
Verified Buyer
purchased on 01/10/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We indeed deliver from abroad, however it shouldn't have an impact on the delivery since we clearly indicate the estimated delivery when you proceed to checkout. See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Very poor attitude to customer enquiries
told me I was being “impatient” when delivery was already 4 days late
then told me I was a “low priority”
then told me to wait 10 to 15 days after the promised delivery date presumably before troubling them again
well, guess who’s a “low priority” now - you’re so low a priority for my custom you can kiss goodbye to any repeat orders
and … it still hasn’t been delivered 10 days after the promised delivery date
unfortunately I can’t rate with zero stars - dont deserve even a 1 star
Verified Buyer
purchased on 01/10/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Sadly, Delivengo shipping can indeed take a bit longer, up to 10 to 15 opening days. Don't hesitate to come back to us this week if you still haven't received anything. See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Did an order that wouldn't ship for a while. Cancelled that and a week later only got part of the refund! Had to push to get the rest of it.
Then I stupidly did more orders. They said they'd be here by date X, but it's past that date and I have only received half of the orders!
Please just avoid them. They're more hassle than they're worth
Verified Buyer
purchased on 31/08/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you if you haven't reached them yet: [email protected] See you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
The gift wrapping was horrendous, part of the box were still showing. Both boxes were crushed because they shipped the items in bubble wrap only. How am I suppose to gift these items now?
Verified Buyer
purchased on 13/10/2022
Answer from 1001hobbies
Dear customer, we are very sorry for this incident which does not reflect the quality of our services. Please do not hesitate to contact our customer service at [email protected] Have a nice day
1
/5
★☆☆☆☆
I was delivered more than a month after my order No information Impossible to contact you
Acheteur Vérifié
purchased on 16/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay, which was indeed extended by our supplier. Please believe that this type of incident is not representative of the services and quality we offer. We are, however, surprised that you were unable to reach us. Please do not hesitate to contact us by e-mail at [email protected] or by telephone on 01 79 73 68 76 (during our opening hours). Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Of negative I must say that from the date of my order,not 19 SET but first of SET,to the arrival, unexpectedly, of the product without being able to ccomunicate by phone for V/s closure, at least so answered the secretary, nor by email, so much so that PAYPAL, in attesda of V/s communication has determined to mrimborsami the expense. That said I arrived, I repeat unexpectedly, the product and I took care to call you to make payment to 1/2 transfer. So much has been my experience with you edi consequently the review
Acquirente Verificato
purchased on 19/09/2022
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
1
/5
★☆☆☆☆
Would never use again. Avoid!!!!!!
Verified Buyer
purchased on 02/09/2022
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Have you tried to contact our customer service at [email protected]? Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
HORRIBLE experience! They sent me the wrong items and I had to pay super expensive taxes because of their mistake. They don't help to resolve the issue that they created. Very unprofessional and I am forced to fill a claim which is a big waste of time that we all could have avoided but apparently it is too hard for the seller to even respond to my messages. Unbelievable, AVOID at all cost.
Verified Buyer
purchased on 17/09/2022
Answer from 1001hobbies
Hello, Thank you for your message, and we are very sorry for this situation, your opinion is very important to us. Please do not hesitate to contact customer service at [email protected] and they will help you to solve the problem. Thank you
1
/5
★☆☆☆☆
Bad service, 2 out of 3 orders I have not received despite several reminders!!!
Geverifieerde Koper
purchased on 28/08/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Already previously order received late and a missing paint, I said nothing .... Order decals at 25 € and more they are not compliant, received almost crumpled so impossible to apply, instead of going through other dealer you'd better sell yourself your goods. I'll never order from your site again, only problems with you. Never see me again
Acheteur Vérifié
purchased on 13/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] to explain your situation. There is no reason for missing paint and crumpled decals. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Clusters found without packaging when the box was opened (?) and much more serious: one of the clusters corresponds to the canadair CL 215 while the others conform to the box i.e.=canadair CL415...the result is a kit that can't be assembled - the propellers don't match and the upper and lower wing halves don't fit together (one is designed for a turboprop and the other for a star engine...) - the kit is ready for the garbage can - I can't say where the fault lies? with Heller or 1001 hobbies, but the boxes were mixed up.
Acheteur Vérifié
purchased on 03/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the quality of service we offer. We invite you to send us an e-mail to [email protected] so that we can find a solution. Thank you very much! Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
NEVER ORDER HERE !!!!! does not keep appointments. literally never answer the phone. Call back requests are also not made. returning something is impossible.
Geverifieerde Koper
purchased on 13/08/2022
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1
/5
★☆☆☆☆
NEVER ORDER ANYTHING HERE !!!!!! Bad company, delivery times not according to agreement but 4 weeks after promised delivery date, try to return a product that was not delivered properly and also they do not take that from the post. i tried to call them phone they never answer! and asked if they want to call me but that does not happen either. for warranty you can also not apply because you simply do not get contact with them.
Geverifieerde Koper
purchased on 20/08/2022
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1
/5
★☆☆☆☆
I have not received the product, it appears again as returned, I have claimed in different occasions the delivery, by phone and email. Today I have requested a refund of the amount of my order.
Comprador Verificado
purchased on 17/08/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
Unfortunately, my review can only be negative. I ordered a toy for my 5 year old grandson who wanted it for his birthday which we celebrated the year September WITHOUT THAT GIFT!!! Order placed on August 31 with expected arrival (according to what it says on the website) on September 5 or 6. Then a new delivery date is announced (September 8). Well, today, September 19, I still have not received anything. DON'T TRUST!!!
Acquirente Verificato
purchased on 31/08/2022
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
1
/5
★☆☆☆☆
No shipping tracking was provided. It was claimed to be posted by PostNL which has track and trace , totally unsatisfactory
Geverifieerde Koper
purchased on 01/09/2022
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Answer from 1001hobbies
Hello, you placed your order on the 1st of September by choosing an eco delivery without tracking. This type of parcel is not a priority and we note that it can take between 15 and 20 working days to arrive. We thank you for your patience and invite you to contact customer service if you have not received anything by 29 September. Thank you
1
/5
★☆☆☆☆
I bought the item as a present
It came looking like a dog had savaged it
I PAID FOR THE PACKGI G .... DISGUSTING
Verified Buyer
purchased on 23/08/2022
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We regret this opinion. Since the problem seems to be defective, we will reship the order. We have chosen another carrier, upon receipt, we invite you to change your comment. Customer service https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
After placing an order and immediately requesting that they include an item I had forgotten, they asked me for my bank information to process the additional item and include it in my order... surprise? they didn't include it. In addition, they sent me another order by mistake. After complaining on the phone I was told that my order (the good one) was also on its way two weeks before it was actually on its way. My order was shipped last Thursday 8th and I had been waiting since mid-August ... horrible, really horrible if you have an urgency as it was the case to make a delivery of a customer order and you depend on them ... they have made me lose money with their lousy management and attention.
Comprador Verificado
purchased on 17/08/2022
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Answer from 1001hobbies
Dear customer Thank you for your comments. We are very sorry for your unsatisfactory experience and would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously, and the people involved have been well informed of your situation. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
To date after 6 weeks still have not received my order. Then I am told you have chosen non tracking shipping. Yes what does that say then! That the delivery will take months! I think it is a bad thing, also I was totally unaware that it was a non tracking shipment I just ordered the normal way.
Geverifieerde Koper
purchased on 09/08/2022
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Answer from 1001hobbies
Hello, thank you for your message. Your feedback is valuable to help us improve the customer experience. We have passed on the information and will work on communicating the lack of follow-up and long delays. If you have not heard from your package in the meantime, please contact customer service [email protected].
1
/5
★☆☆☆☆
Very bad company, does not keep delivery times as promised. Been waiting 4 weeks now for a product and still it is not on its way, a return package was not accepted and will be returned. Bad communication.
Geverifieerde Koper
purchased on 09/08/2022
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Answer from 1001hobbies
Hello, Your order was delivered on 20/08/2022, which is 10 days after the order was placed. I invite you to contact customer service if you have not received anything. Thank you.
1
/5
★☆☆☆☆
Order Not Delivered
Geverifieerde Koper
purchased on 23/08/2022
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Answer from 1001hobbies
Hello, Your order left on 24/08/2022. You have opted for a non-tracking shipment. Since the package is not tracked, it is not priority mail. You will have to wait between 15 and 20 business days. We thank you for your patience and understand your impatience. Thank you for your patience
1
/5
★☆☆☆☆
Package not delivered even though the post office confirmed in their colissimo tracking message that they had left it in my mailbox.
Eric C.
purchased on 28/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
It has been almost 20 days and I have not received my package, according to them it would arrive in 6 days. I am very sorry but I will not buy from this website again.
Comprador Verificado
purchased on 18/08/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
Poor communications and not client focused - 1001 hobbies delivered the wrong item, never answered my questions directly and only started responding when I forced them to do so through PayPal. They never confirmed they could in fact deliver the item ordered (which was listed on their site as available well after I notified them of their mistake and asked for the correct item to be delivered), and where only focussed on the return of the wrong item. Their refund covered the cost of the item only, not the shipping costs, even though the error in sending me the wrong item was entirely theirs.
They pose as a firm with offices in NL but are located in France. I was unable to contact them at the number they give on their website.
All in all, one of the poorest e-commerce experiences I ever had. I won't buy from them again.
Geverifieerde Koper
purchased on 31/07/2022
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1
/5
★☆☆☆☆
My order was sent in a envelope, it should have been sent in a small box with bubble wrap or Styrofoam peanuts. So unfortunately one of my pilots was damaged.
Verified Buyer
purchased on 03/08/2022
1
/5
★☆☆☆☆
They do not send the order to the buyer,
Comprador Verificado
purchased on 02/08/2022
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1
/5
★☆☆☆☆
Wrong delivery. I am waiting for your next reaction, following my messages of 26.8.2022
Acheteur Vérifié
purchased on 13/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
1
/5
★☆☆☆☆
Takes way too long to receive your order
Geverifieerde Koper
purchased on 08/08/2022
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