/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Not reachable by phone, emails are not answered. And after contact request there is still no contact. For a return.
1 delivery that was good was delivered nicely though and was good.
Geverifieerde Koper
purchased on 04/08/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I placed the order on July 6th and it has not arrived yet, it is August 9th, I am trying to get in touch via email but there is no way, I have sent 3 or 4 emails already and no answer, it seems that I have lost my money ordering here.
Comprador Verificado
purchased on 06/07/2022
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Answer from 1001hobbies
Hello , The package sent does not have tracking number, so it is in economy mode and may take up to 1 month to arrive. Thank you for your patience and understanding
1
/5
★☆☆☆☆
Time to receive delivery of product sold as available extremely long. other suppliers deliver in two days ....
Acquirente Verificato
purchased on 27/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Unable to deliver 1 box of soldiers in 1 72. Sent me 2 boxes in 1 35. Not serious at all. Not about to order, will go and see the competition.
Acheteur Vérifié
purchased on 11/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Package came from France to the United Kingdom in only one layer of bubble wrap as packaging, no box at all!
As a result my item, which was a collectors piece, was damaged very badly.
To add insult to injury they also taped my other item to the collectable items box, damaging it further.
I contacted them but have had no reply so far, I wouldn't recommend 1001 Hobbies.
Verified Buyer
purchased on 18/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Pity I didn't search the web before I bought it as I could have got it cheaper. But now for each model I think I would like to build I have googled them and if the model is not considerably cheaper for similar priced ones you can get them without paying postage. Sorry I will not use you again unless I am desperate and watch out for 2 month delivery
Verified Buyer
purchased on 16/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
You advertise as 1001hobbies.co.uk but I had to pay import duties of £80.00
How do you think I feel about you
Verified Buyer
purchased on 05/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Ordered 1 box of soldiers in 1/72 and received the same box in 1/35 twice after almost 3 weeks. Not serious at all, especially after being wrong 1 time and making the same mistake again. I'm not about to recommend your company and would like a full refund for my order.
Acheteur Vérifié
purchased on 28/07/2022
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1
/5
★☆☆☆☆
I received a Mickey puzzle, but the picture on the website is of cats. I wanted the cats. Disappointed because the photo and the title don't match.
Acheteur Vérifié
purchased on 24/07/2022
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1
/5
★☆☆☆☆
Part of the order does not correspond to what was purchased. I have already sent two emails to customer service and they have not answered me.
Comprador Verificado
purchased on 21/06/2022
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1
/5
★☆☆☆☆
Page not recommended at all after a month of waiting for an order that said 2 to 3 days I got the figure that was not instead of sending the expensive version they charge you as if it were that and send you a normal one.
Comprador Verificado
purchased on 29/06/2022
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1
/5
★☆☆☆☆
After placing the order a month ago, I still have not received the package.
Comprador Verificado
purchased on 24/06/2022
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1
/5
★☆☆☆☆
Not delivered on time and an extra £50 in shipment taxes - not made clear on the website!
Verified Buyer
purchased on 13/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Unfortunately I would not use this company again. Paid for Express delivery and said it would arrive 2-3 business days. Kept looking for tracking details and found nothing. After a week tried calling the number in the UK as it was a .co.uk website. This was then I got suspicious. Number kept dropping out. BEWARE. This is not a UK based Company like is says it is.
Emailed and got a reply saying item was in received in the UK on 11th July and I would get it within 2 days. Well two days had already passed and nothing.Still no tracking details
Called my credit card company to report a scam. They said to wait another week before looking into it. Then on 20th July nearly 2 weeks after placing order I find I have tracking details. These showed the item arrived in France on 16th so a complete lie by the company telling me it was in the UK on the 11th. It then arrived in UK at Heathrow on the 19th in the evening. I actually did receive this , thankfully but not until the 22nd July having paid for 2-3 express delivery on 8th.
Verified Buyer
purchased on 08/07/2022
1
/5
★☆☆☆☆
Problem with IBAN number on prepayment (Hobbies error). No reply by e-mail until after a reminder from the bank.
Verifizierter Käufer
purchased on 08/05/2022
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1
/5
★☆☆☆☆
1. I didn’t get all the products ordered
2. You don’t reply to the emails that I’ve sent regarding my order
3. My package was wrapped poor and the box of the product is damaged
4. I don’t think this review will be published
Verified Buyer
purchased on 26/06/2022
1
/5
★☆☆☆☆
Customer service really sucks, you can tell they send your messages ASAP with standard replies. Without taking the time to read through and help you properly. Haven't come across such Customer Service since years.
Geverifieerde Koper
purchased on 02/07/2022
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1
/5
★☆☆☆☆
Carrosserie avec 3 semaine de retard pas de message rein nous sommes un club de modelisme avec 17 adhérant croyer mous nous achetteron ailleurs il y avaitores de 11 kit a acheter aux 1/10 rc team va se frotter les mains
Acheteur Vérifié
purchased on 17/06/2022
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1
/5
★☆☆☆☆
Poor communication regarding order, and should have been more warning about import fees due.
Verified Buyer
purchased on 27/06/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Ordered a Dice bag and dice. Was sent the Dice Bag with not dice. Tried to contact the company to get the rest of my order shipped to me but nothing was done. I will not be using this site again.
Verified Buyer
purchased on 03/06/2022
Answer from 1001hobbies
Hello , Thank you for your email We apologyze for this incident can you please send us an email o [email protected] Best regards
1
/5
★☆☆☆☆
Very disappointed with my purchase. Item does not work.
Acheteur Vérifié
purchased on 02/07/2022
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1
/5
★☆☆☆☆
I ordered my product on 7 June with a 1 to 2 week delivery. I did not realise that warehouse was in France. I had to wait 10 days for the order to be processed. It then was ready for dispatch. Then late Friday an error appeared on my order. I emailed at the beginning of the following week to find out what the problem was and when i would get the product and they said my order had a computer bug so the order had to be recreated and it would be delivered in 3 days. I had to wait another 7 days while this order was processed. It then went ready for dispatch and then surprise surprise an error appeared. I again emailed to cancel the order. They responded that the order had been dispatched and if I wanted my money back I would have to return the product. UPS did not collect the product from the warehouse until lunch the next day. I will never use this company ever again.
Verified Buyer
purchased on 07/06/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
They advertised the rare version of the product (and still do) however they sent the common version i can get on amazon instead. Still awaiting to hear back with a free returns label.
Verified Buyer
purchased on 07/02/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Bad very bad, I still have not received my order. You charge high postage for express courier. It's been more than three weeks. Very bad service. I will never buy anything else from you again, that's for sure.
Comprador Verificado
purchased on 15/06/2022
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1
/5
★☆☆☆☆
The item arrived over a month late, moreover not sealed and a large portion of oil was in the envelope.
The item was ordered in early May and was to be delivered by 18/05 of course payment upon issuance of the order. Of two items ordered only one arrived and after multiple reminders because they do not warn of any lack of stock availability. A Credit Note was issued for the other item in early June but at the time of the refund transfer there is not even a shadow.
Company to avoid absolutely, very lacking in organization and seriousness.
Acquirente Verificato
purchased on 09/05/2022
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Answer from 1001hobbies
Hello, The second product will be refunded as soon as possible, as stated in the e-mail sent on Friday, 24 /06, as soon as we have received your BIC and iban via e-mail. Thank you for your understanding, 1001 hobby customer service.
1
/5
★☆☆☆☆
First you are told that the order has been canceled because the figurine you ordered is not available. After a while, when you ask for a refund of the amount you paid months ago, you receive a message in French saying that the refund may take weeks. After these messages, I ordered the figurine elsewhere and suddenly I get the message that the figurine has been sent after all. My email asking them not to do this (I already had it) and to refund me the money was ignored.....
Verifizierter Käufer
purchased on 20/06/2022
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.uk
1
/5
★☆☆☆☆
Nuuuuuulll nuuuullll
Acheteur Vérifié
purchased on 16/06/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Out-of-stock items block the entire process, so if you are impatient, please be on your way.
Comprador Verificado
purchased on 27/05/2022
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1
/5
★☆☆☆☆
The worst shipping and delivery time. Over 3 weeks to deliver what they say they have in stock. Would never buy from them again!
Verified Buyer
purchased on 02/06/2022
Answer from 1001hobbies
Dear customers, We thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in the company's stock in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. Thank you for your understanding 1001hobbies
1
/5
★☆☆☆☆
It took a long time for an order in Spain. I placed an order, and after 3 days of waiting, I bought the same thing from another store, and it arrived before the original order. I sent a package by post, it arrives sooner to other countries, than the method used by 1001 hobbies. Maybe I'm wrong, and their warehouse is in Singapore.
Comprador Verificado
purchased on 01/06/2022
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