4.2/5
★★★★☆
based on 36825 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
INCOMPLETE MODEL MISSING PARTS BOX SEEMS TO HAVE BEEN OPENED BEFORE SHIPMENT
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Gerome M.
purchased on 08/02/2025
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Answer from 1001hobbies
Hello,

We apologize for the inconvenience.

Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.

Yours faithfully
1001hobbies
1 /5
★☆☆☆☆
Abnormally long lead times of several weeks Unplayable soap Missing products
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Bruno D.
purchased on 23/01/2025
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Answer from 1001hobbies
njour Monsieur,

We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).

We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.

We apologize for any inconvenience.

Yours faithfully
1001 Hobbies Customer Service.
1 /5
★☆☆☆☆
More than slow! An item to put in an envelope: 15 days! Pathetic! They don't realize that this trinket is needed to move a model forward, so we make another one: not from them......
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Bernard C.
purchased on 22/02/2025
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Answer from 1001hobbies
Good afternoon, sir,

We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.

We regret that this information has not been taken into account.

We apologize again for the delay.

Sincerely
1001hobbies
1 /5
★☆☆☆☆
Delivery took a long time and the figurine is not worth that amount. Too bad!
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Pierre W.
purchased on 26/02/2025
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Answer from 1001hobbies
Hello, We regret your opinion and apologize for this incident. The delay you noticed corresponds to the restocking time with our supplier. As soon as we received the product, we shipped it in accordance with our contractual obligations. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
1 /5
★☆☆☆☆
Postage 30 euros, customs 22.95 CHF. No wonder China is flooding the market. Free postage and customs. Your service is good, but collaboration is impossible.
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Louis J.
purchased on 25/02/2025
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Answer from 1001hobbies
Hello,

Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.

We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.

Best regards,
The 1001Hobbies team
1 /5
★☆☆☆☆
The model is fine. The paint set is bad (some jars are half empty and dry, others are filled with too much water). Delivery time is very bad (1 month wait).
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Roman P.
purchased on 08/02/2025
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Answer from 1001hobbies
Good morning, We regret your comment and apologize for the inconveniences caused. We invite you to contact our customer service as soon as possible so that we can find a suitable solution to your situation together. We remain at your disposal. Sincerely, The 1001Hobbies team
1 /5
★☆☆☆☆
Delay of 2 months in the shipment of 6 products, 1 is incorrect and 2 others are missing for shipment. A real failure on their part and I am also not satisfied that the products sold to me at the beginning of January are now asking me to place another order to replace them with others. I am not satisfied with this solution. I want a refund for the money paid for the products not received and also for the incorrect order received.
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José Luis I.
purchased on 08/01/2025
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Answer from 1001hobbies
Good morning, We sincerely regret this incident and apologize for the inconvenience caused. When placing your order, you selected 6 products, 3 of which had a long delivery time and needed to be ordered from our supplier in England. Due to these ordering times, your order remained blocked until it was 100% complete. To accommodate you, we unlocked the order and shipped the 4 available products. At your request, 2 undelivered products were refunded. Additionally, as soon as you informed us that the received product was not suitable for you, we immediately organized its return and proceeded with your refund as soon as possible. We hope this solution meets your expectations and we remain at your disposal for any further questions. Sincerely, 1001hobbies
1 /5
★☆☆☆☆
Ordered and delivery took 3 weeks longer than the indicator delivery date .
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Guido S.
purchased on 13/01/2025
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1 /5
★☆☆☆☆
Delivery not in order!!! We are still missing part of our order. Request for correct invoice remains unanswered.
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Willem P.
purchased on 17/01/2025
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1 /5
★☆☆☆☆
I returned my order on January 31st, 1001hobbies received it on February 5th - more than 20 days ago - and I'm still waiting for my refund... No reply to my e-mails, little or no responsiveness from customer service, no communication... To be avoided!
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Laurent A.
purchased on 30/08/2024
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Answer from 1001hobbies
Hello Sir, We regret this incident and sincerely apologize. We would like to inform you that we have received your return and are still waiting for your bank details, as mentioned in our e-mail of February 17 at 10:41. Indeed, after 6 months, credit card details are cancelled by our computer systems for security reasons. As soon as we receive this information, we will proceed with the refund of your order. Best regards, 1001hobbies
1 /5
★☆☆☆☆
Check your stock before putting it up for sale
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Guinchard J.
purchased on 30/01/2025
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Answer from 1001hobbies
Mr. Guinchard, We regret this inconvenience and apologize for the delay in processing your order. We would like to emphasize two important concepts on our site: Products available: These items are in stock with our supplier and are the subject of a special order for you. Products "available - dispatched today": This means that the products are in stock in our logistics warehouse and can be dispatched within 2 to 3 days. Please do not hesitate to contact us if you have any questions. Best regards, 1001hobbies
1 /5
★☆☆☆☆
I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights. In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.
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'chin' M.
purchased on 21/10/2024
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Answer from 1001hobbies
Hello Sir, We sincerely regret this incident and apologize for the situation. We would like to point out that the product MG 1/100 FREEDOM GUNDAM Ver.2.0 - Shipped within 1 week was indeed available from our supplier. However, we unfortunately took position too late to expect delivery within this timeframe. The product is now available for pre-order, with a new release date of March 28, 2025. The other two products, Gundam Gunpla MG 1/100 Providence Gundam and Gundam Gunpla NG 1/100 15 Akatsuki Gundam, were on pre-order, as clearly indicated on our website. Please note that pre-order release dates are subject to change without notice by the manufacturer. In accordance with our terms and conditions and the information on pre-orders, cancellation is possible, but will incur a cancellation fee of 25%. However, we study each case individually and are fully aware of the importance of the quality of service we wish to offer our customers. Regarding the order split request, we offer this option at no extra charge for orders like yours. We understand our customers' impatience and do our best to offer maximum service. As far as price differences are concerned, we match the prices of our various suppliers. We work with more than 50 suppliers to offer a wide range of references and to satisfy our customers to the best of our ability. If you wish to cancel your order, simply send an e-mail to our customer service department. We will get back to you within 48 hours. We thank you for your understanding and remain at your disposal for any further questions. Best regards, 1001hobbies
1 /5
★☆☆☆☆
I have received only one of the two products that they say came in the same box. I have been trying to contact them all morning and they hang up on me.
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David P.
purchased on 28/01/2025
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1 /5
★☆☆☆☆
Delivery within 1 week, however, I deplore the incompatibility of the lower and upper triangle brackets with my T2M Pirate XT-C Buggy, even though the website indicated compatibility.
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Nicolas P.
purchased on 10/02/2025
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1 /5
★☆☆☆☆
I ordered 3 items listed as available and with delivery in a week, but once ordered, some were listed as to be ordered from the supplier. As a result, the order was delivered 2 weeks late. Having also paid a little more than other vendors who listed the items as unavailable, this annoyed me. There will be no further orders from this site
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Marco G.
purchased on 31/01/2025
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Answer from 1001hobbies
Hello, We apologize for the inconvenience. We would like to remind you that you placed an order for several items on our site. Some of these items were available and others were available for shipment today. Available means that these items must be ordered specifically for you from our supplier. Available, shipping today means that these products are in stock at our logistics depot in Isère and can be shipped immediately. We hope you understand that your order is shipped in full when all items are ready. Please do not hesitate to contact us if you have any other questions. Best regards, 1001hobbies
1 /5
★☆☆☆☆
Order received almost 1 month after ordering.
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Vincent L.
purchased on 03/01/2025
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1 /5
★☆☆☆☆
Order sent 1 month after payment on items in stock refund of postage above 90 € I had to pay the cost of colisimo and not even a commercial gesture when I am a customer for years and I leave on average more than a hundred euro. I will no longer order from you and will no longer advertise on model forums.
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Thierry B.
purchased on 16/01/2025
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Answer from 1001hobbies
Hello, We would like to thank you for your order and apologize for the processing time. We understand that this may have been frustrating, and we're doing everything we can to improve our turnaround times. We would also like to remind you of two important points concerning our site: Product availability: "Available": These products are ordered specially for you from our supplier. "Available - dispatched today": These products are in stock in our logistics warehouse and can be dispatched immediately. As part of your order, three products were ordered from our supplier in England, which explains the additional delay for these items. As for shipping costs, we remind you that they are free of charge for all orders over €90 at a relay point. Please do not hesitate to contact us should you have any questions or require further information. Once again, we apologize for the delay and thank you for your understanding and patience. Yours faithfully
1 /5
★☆☆☆☆
It looks like you can buy something on that site that is readily available but I had to wait more than 5 weeks for my stuff. That is absurd in these times. Everything was not shipped until everything was in stock. There had been plenty of other options (tassels were out of stock apparently) but no communication about it. Had I known this, I would have picked other tassels. The stuff was meant for a project over Christmas break so not amused that it wasn't delivered until February. Be-la-che-lish just like that.
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Hobby P.
purchased on 29/12/2024
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1 /5
★☆☆☆☆
As indicated in my mail, the order is unusable due to poor packaging combined with a clumsy delivery service. The website: if it says on the website that an article is in stock then it should actually be in stock. Do not send a mail afterwards," we have ordered it at our supplier". Your stock is not with your supplier but with you directly ready to ship. Tinkerers
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Alex H.
purchased on 25/01/2025
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1 /5
★☆☆☆☆
Missing parts .
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Claude B.
purchased on 28/12/2024
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Answer from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident. We would like to inform you that we have forwarded your service request to our supplier as soon as possible. However, we are sorry to inform you that after-sales processing for missing parts at HELLER can be particularly lengthy. We regret this and assure you that we will do our utmost to solve this problem as quickly as possible. Thank you for your patience and understanding. Sincerely, 1001hobbies
1 /5
★☆☆☆☆
3 months waiting for an order! deplorable service, no more orders from them and I advise everyone to do the same.
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Martial J.
purchased on 31/10/2024
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Answer from 1001hobbies
Hello, We regret your opinion and apologize for the delay. You have ordered products (PG053 or PG052) which are particularly difficult to obtain. These items are delivered to us in dribs and drabs and are immediately placed on pre-order as soon as they are no longer available, which is precisely what happened in your case. We apologize once again and assure you that we will take good note of this information. Sincerely, 1001hobbies
1 /5
★☆☆☆☆
Not at all what I ordered
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David L.
purchased on 20/01/2025
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Answer from 1001hobbies
Hello, We are very sorry for this inconvenience. Unfortunately, our supplier did not provide us with better quality copies. They assure us that these are the only versions available, and that the error originated directly from their end. Once again, we sincerely apologize for this incident, which, we assure you, is beyond our control. Thank you for your understanding. Sincerely, 1001hobbies
1 /5
★☆☆☆☆
Only half of my order has arrived
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José Ramón �.
purchased on 13/12/2024
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1 /5
★☆☆☆☆
This is the worst service I have ever experienced ! Terrible and disrespectful, never again.
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Dirk V.
purchased on 25/12/2024
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1 /5
★☆☆☆☆
I received the wrong items after delivery was already late. Instead of two bottles of Thinner, I received 2 small jars of paint. I contacted customer service & it took two weeks for a reply asking for pictures. Another 3 weeks has passed since I sent pictures. I've asked for an update but have not received an update or a reply. Customer service is poor AT BEST.
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Douglas B.
purchased on 27/12/2024
1 /5
★☆☆☆☆
More than a month behind schedule
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Benjamin B.
purchased on 18/12/2024
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Answer from 1001hobbies
Hello, We sincerely regret your opinion and apologize for the delay in preparing your order. At the time of your purchase, the product was indicated as "available", which means that it had to be ordered from our supplier. Unfortunately, our supplier has longer delivery times, which has led to a delay in processing your order. We regret this situation and fully understand your disappointment. We are doing our utmost to improve our delivery times and better meet your expectations. Thank you for your understanding, Sincerely, 1001hobbies
1 /5
★☆☆☆☆
It seems to me extremely exaggerated the time from placing the order to receiving it, a month I doubt I will buy again in your store.
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Bienvenido P.
purchased on 26/12/2024
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1 /5
★☆☆☆☆
The whole process was a disaster and full of problems. From the delivery, which was not on time despite paying high premium shipping costs, it was delivered more than a week late and at a different address, I had to search through all the mailboxes on the street. I had to search through all the mailboxes in the street. I am still in the process of returning it and I can't get a refund and close the incident. The only good thing is the customer service via email, at first it was fast, then it stopped being fast too.
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María S.
purchased on 21/12/2024
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1 /5
★☆☆☆☆
I placed an order beginning of December for making some christmas decorations. 1001 hobbies were so kind to wait 2 weeks before sending it with the result that it all arrived after christmas. Absurdly poor and stupid level of service! The one star necessary must be for not charging extra for keeping it on stock for the two weeks.
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Niels P.
purchased on 05/12/2024
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1 /5
★☆☆☆☆
I bought two products 15 days before Christmas and it said they would arrive in a week. They did not arrive when it said, they did not notify me. After several unanswered calls I was told that they would arrive after Christmas, but in addition to being very late I only received one product. Bad communication and a disaster with the delivery. I ended up getting my money back for the other product.
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Nerea B.
purchased on 13/12/2024
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