English
★★★★☆
based on 39894 reviews published
Latest negative customer reviews
Model requested out of stock for three and a half months to find a solution Not very satisfied
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability delay of your model and we are sincerely sorry about it. Your satisfaction is important to us, and we are doing our best to improve our service. We hope to have the opportunity to satisfy you more in the future.
Best regards,
The 1001hobbies team
As already expressed, bad experience. December order, customer service debacle, delivery tracking issues, received my package at a pickup point a week ago. Complicated for an order.
Thank you for your feedback and we are sorry to learn that your experience did not meet your expectations. At 1001hobbies, we are committed to continuously improving our service and quickly resolving issues. Your satisfaction is paramount to us. Please feel free to contact us directly for any questions or assistance; we are here to help you.
Best regards,
The 1001hobbies team
Model of poor quality. Some parts do not fit together properly. In the description, some numbers do not correspond at all to the part sought. I do not recommend.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve the quality of our offerings. Please do not hesitate to contact our customer service, we would be happy to assist you and find a satisfactory solution.
Best regards,
The 1001hobbies team
I have not received my order yet
Thank you for your feedback. We’re sorry to hear that you haven’t received your order yet. Please reach out to our customer service team, and we will assist you promptly to resolve this matter.
Best regards,
1001hobbies Team
The package was delivered very late without notifying of this delay compared to the expected date.
Thank you for sharing your experience. We apologize for the delay in the delivery of the package and understand how frustrating it can be. We will do our best to improve communication in the future. Your opinion is important to us.
Incorrect description of the item, they do not send what you buy, too expensive and more than a month until it is received, I will not buy again from this site.
Thank you for sharing your experience with us. We regret that the item did not meet your expectations and that you had inconveniences.
Not satisfied at all
Thank you for taking the time to share your feedback. We are sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve the quality of our offerings. Please feel free to contact our customer service, we would be happy to assist you and find a satisfactory solution.
Best regards,
The 1001hobbies team
I paid more for shipping and they sent it by mail which is cheaper.
We appreciate your comment and regret that your experience was not as expected. We strive to offer the best shipping options and will take your opinion into account to improve in the future. If you have any questions or need additional assistance, please do not hesitate to contact us.
Sincerely,
The 1001hobbies team.
I am very unhappy because I placed an order on February 25. To date, I have only recovered part of the delivery.
Thank you for taking the time to share your opinion. We are sorry to hear that your ordering experience did not meet your expectations. We invite you to contact our customer service to resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
4 weeks waiting is way too long!
Thank you for your feedback. We are sorry to hear that the waiting time was longer than expected. We are doing our best to improve the process and appreciate your patience. Please feel free to contact us for further questions.
Best regards,
The 1001hobbies Team
I have not received the package and they do not respond to the email
Thank you for your feedback. We are sorry to hear that you have not yet received your package and that you have been unable to contact us. We invite you to write to us again at the email address [email protected], where we will be happy to assist you in resolving the issue.
Best regards,
The 1001hobbies team
I received a model, with damaged elements. However, I am still waiting for a response from customer service, which is absent! So far, they have not bothered to respond to my email with photos of the state of the model. This is very disappointing.
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority and we will ensure that your situation is treated quickly. A member of our team will contact you shortly to resolve this issue.
Best regards,
The 1001hobbies team
I get the impression that this is a scam because when I try the guest tracking option all that happens is I'm sent to a New Member application. I question if you've sent anything at all, or if this is just a way to capture data for marketing purposes. Did I actually buy anything from you? Did you ever actually send me anything or did I fall for some sort of Chinese scam. I guess we'll see
Nous vous remercions d'avoir pris le temps de partager vos préoccupations. Nous comprenons que l'expérience de suivi de commande ait pu prêter à confusion, et nous sommes là pour vous aider. Pour clarifier votre situation, n’hésitez pas à nous contacter directement via notre service client. Nous nous engageons à vous fournir toutes les informations nécessaires concernant votre commande.
Cordialement,
L'équipe 1001hobbies
The complete order is not shipped which appeared in stock. If the order is not claimed, it remains indefinitely on hold. Poor service.
Thank you for your comment and we are sorry that your experience was not satisfactory. Your opinion is very valuable to us and we are here to help you. To resolve any inconvenience with your order, we invite you to contact our customer service, where we will be happy to assist you.
I received the order with a 2-month delay and it was incomplete.
Thank you for sharing your experience. We sincerely apologize for the delay and incompleteness of your order. We are working to improve our services and customer satisfaction is our priority. We invite you to contact us directly to resolve the situation.
Best regards,
The 1001hobbies team
Serious and professional site. Never had any problems with deliveries or anything else....
Thank you for your feedback and we are pleased to hear that you had a positive experience with our deliveries. Your satisfaction is our priority, and we remain at your disposal for any suggestions for improvement.
Best regards
After 7 days from the expected delivery date, I still have not received the shipment and have no news about the reason for the delay.
We sincerely regret the delay in the delivery of your order. At 1001hobbies, we strive to provide quality service and understand how important it is for you to receive your shipment on time. We are investigating your situation and will provide you with an update.
“Guaranteed fast shipping to the us” my ass, it took over a whole month to deliver a few cans
Thank you for taking the time to share your feedback. We apologize for the delay you experienced with your order. We understand how important timely shipping is and are continually working to improve our services. Your input is invaluable to us, and we appreciate your understanding.
Best regards,
The 1001hobbies Team
Lack of seriousness, charged my card while the order is not available, poor management of the catalog marked in stock during the order, 15 days of waiting for nothing because the parts are not to scale, frankly avoid this company.
Thank you for your feedback and we are sorry to hear about your disappointment. We take the management of our catalog very seriously and will examine this situation to improve our services. Please feel free to contact us directly so that we can assist you as best as possible.
Best regards,
The 1001hobbies team
Waiting time for order was 4 months...
thank you for your feedback. We understand your disappointment regarding the delivery time. At 1001hobbies, we are doing everything we can to improve our service and reduce waiting times. Your satisfaction is our top priority, and we hope to prove our commitment to you in the future.
Best regards,
the team at 1001hobbies
Fast shipping with delivery on time. This is the second time I buy a product from 1001 and I have been satisfied with the cost as well.
Thank you for your feedback and for choosing 1001hobbies again. We are happy that the shipping and costs have met your expectations. We are committed to continuously improving our offer and will take your comments to ensure even better service. We remain at your disposal for any needs.
Best regards,
The 1001hobbies team
4 weeks waiting is way too long!
Thank you for your feedback. We are sorry to hear that the waiting time was longer than expected. We are doing our best to improve the process and appreciate your patience. Please feel free to contact us for further questions.
Best regards,
The 1001hobbies Team
No, I only received the small flags, I should have received the two crosses that are at the front and back of the Bismarck on the mount, but I don't have them.
Thank you for taking the time to share your opinion. We are sorry to hear that your order did not contain all the expected items. We invite you to contact our customer service to resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
Last order, still absent.
We are sorry to hear that your order has not yet arrived. We invite you to contact our customer service to resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
Terrible experience! I bought a dimatex backpack but besides the delay in shipping, they do not respond to emails and if they do, it takes many days. The product received does not match the one in the photo and despite having contacted them, I have never received a response. Terrible. The backpack received can be found on the official site for 40 euros less. I bought it because the photo depicted a different version not present on the official site. Never again with them.
We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Thank you for bringing to our attention the issue regarding shipping and the product discrepancy. We are committed to improving and assure you that we are working to resolve these issues. We invite you to contact us directly to find an appropriate solution.
Best regards,
The 1001hobbies team
Two months to deliver items that were already in stock. Too long for delivery.
Thank you for your feedback. We sincerely apologize for the delay in delivery. We are constantly working to improve our service and will ensure that similar situations do not happen in the future. We appreciate your patience and are here for any further assistance.
Best regards,
The 1001hobbies team
After over a year and not receiving my preorder, I contacted them to cancel. They refused and immediately shipped out the order. Wonder how often they just hope people forget? Scammers
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate your patience throughout the process. Our goal is to ensure customer satisfaction, and we are always here to assist you with any concerns. Please feel free to reach out to our customer service for further support.
Best regards,
The 1001hobbies Team
1001Hobbies should change suppliers. DPD is a disaster.
Thank you for your feedback. We appreciate your opinion about our suppliers and take this seriously. We strive to provide the best possible service and will consider your comments.
Best regards,
The 1001Hobbies Team
No, I stick to my first impression. I received an order 1 year after paying. If I hadn't left a negative review, I probably would never have received it. And I made almost a hundred calls, sent emails. I had to mistakenly place a second order for the first one to be sent to me. And, of course, no apologies, no commercial gesture.
Did not receive the right products and did not receive a reply to my email
We are sorry to learn that you did not receive the right products and that you did not get a response to your email. Your satisfact
Missing items upon receipt of the order. No response from customer service following my complaint made 2 weeks ago
Delivery times too long and not respected I will not order from you again. Lack of seriousness and late response to my request.
Not clearly indicated that they are French, sending French-language articles that are nowhere to be traced and then making it difficult about returns.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide clear information about our products and services. Your comments are valuable to us, and we will use them to improve our communication. If you have further questions or comments, we are happy to assist you.
Best regards,
The 1001hobbies Team
Very bad experiences with this brand... Never again... A brand that practices forced sales and is more than borderline regarding consumer rights. Order shipped after several cancellation requests that went unanswered.
We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Your feedback is valuable and we assure you that we take your comments very seriously.
We are committed to respecting our customers' rights and improving our after-sales service. Please do not hesitate to contact us directly so that we can resolve this issue together.
Thank you for your understanding.
Best regards,
The 1001hobbies team
Way too long between the order and delivery
I ordered an F1 pipe that is of poor quality and arrived broken, and a credit of 5€ is great, I just lost 17.65€ and the pipes are unusable, trash
My package took 1 year to arrive
I ended up spending money after 2 orders that did not arrive. I don't think I will buy again.
Thank you for taking the time to share your opinion. We regret that your experience did not meet your expectations. Your satisfaction is important to us and we would like to understand what happened in order to improve. Please feel free to contact us directly to discuss your experience.
Sincerely,
The 1001hobbies team.
Perhaps the least efficient site I have had the opportunity to order from. Perhaps the worst. Prices too high, terrible customer service, random information on the products sold, "very elastic" delivery times... I do not recommend, other sites are much more efficient, including one: Super-Hobby.com
I did not receive my order
Thank you for your feedback. We are truly sorry to hear that you have not received your order. Please rest assured that we take this matter seriously and are committed to resolving it promptly. Our customer support team is here to assist you and ensure you receive your items as soon as possible.
Thank you for your understanding, and we appreciate your patience.
Best regards,
The 1001Hobbies Team