English
★★★★☆
based on 40252 reviews published
Latest negative customer reviews
Never again. Bad after-sales service. What I ordered hasn't arrived and no one is responding.
We sincerely regret that your experience has not been satisfactory. We invite you to contact our customer service at [email protected] so that we can help you resolve this inconvenience. Your satisfaction is very important to us.
Sincerely,
The 1001hobbies team.
The product ordered does not match my order
We are sincerely sorry to learn that the product you received does not match your order. To resolve this issue as best as possible, we invite you to contact us directly at the email address [email protected] so that we can assist you.
Best regards,
The 1001hobbies team.
My order hasn't arrived
We regret that your order has not arrived. We invite you to contact our customer service at [email protected] so that we can help you resolve this situation as soon as possible. We appreciate your understanding and are here to assist you.
Sincerely,
The 1001hobbies team.
Order placed on March 31 for a birthday pre-order. Was supposed to be delivered at the end of April, but the delay kept increasing until I was finally delivered in early June. Collectible item poorly packaged, even the box without bubble wrap, nothing. Fortunately not damaged. Disappointing.
We understand your disappointment regarding the delivery delay and the packaging of your item. We apologize for this experience and would be happy to discuss it with you privately at the email address [email protected] to find a solution.
Best regards,
The 1001hobbies team
I have not receive my pre paid order
Thank you for taking the time to share your feedback, although we are sincerely sorry to learn of your disappointment.
We fully understand your frustration at not having received your order, and we would like to apologize for this situation.
So that we can review your case and provide a solution as quickly as possible, we kindly invite you to contact our customer service team directly:
• Via the contact form available at the bottom right corner of our website
• By email: [email protected]
Our team will do everything possible to resolve this issue promptly and provide you with an appropriate solution.
Kind regards,
The 1001Hobbies Team
I received the wrong order.
Thank you for sharing your feedback with us. We are sincerely sorry to hear that you received the wrong order.
We kindly invite you to contact our customer service team at [email protected] so that we can assist you in resolving this issue as quickly as possible.
We wish you a pleasant rest of the day.
Best regards,
The 1001hobbies Team
I placed an order on May 10. A Peugeot 206. I received the wrong product (a Peugeot 307). I communicated this and they told me I had to send the item back and when they received it, they would send me a coupon worth €45 to buy the item again. When I received the coupon, it didn't work. I contacted you and to my surprise, I received an email saying that my item has arrived back to you and that you would send it to me again. I trusted that you would send the item I ordered, but no, I received again the Peugeot 307 that was sent by mistake and that I DO NOT WANT. Please let me know once and for all what I can do because a month later I still do NOT HAVE THE ITEM I PAID FOR AND THAT WAS A BIRTHDAY GIFT I HAVEN'T BEEN ABLE TO GIVE.
We apologize for the inconvenience caused. We understand your frustration for having received a different item on two occasions than the one you ordered.
We sincerely regret this error and assure you that we will do everything possible to resolve it as soon as possible. We kindly ask you to contact us directly indicating your order number so that we can manage the return of the Peugeot 307 and proceed with the shipment of the correct item or, if you prefer, the corresponding refund.
We remain at your complete disposal.
Sincerely,
The 1001hobbies team
Goods ordered-paid in February 2025 and received May 2026 with several promises to receive it earlier (June, September, December 2025 or even January 2026...) unacceptable and I do not recommend this site at all.
Thank you for taking the time to share your feedback, and we completely understand your frustration.
Your order was for preordered items, the release dates of which depend directly on the publishers and manufacturers. Unfortunately, these delays have been pushed back several times by our suppliers, which forced us to communicate estimates that could not be met — and we are sincerely sorry for that.
We acknowledge that this situation has been particularly long and challenging, and that the announced deadlines have not met your legitimate expectations. This is an experience we do not wish upon any of our customers.
Best regards,
1001hobbies
No goods received, no feedback upon request
thank you for taking the time to share your review with us, although we are very sorry to hear about your disappointment.
We completely understand your frustration about not receiving your order and would like to apologize for this situation.
In order for us to review your case and offer you a solution as quickly as possible, we kindly ask you to contact our customer service directly:
• Through the contact form at the bottom right of our website
• By email at: [email protected]
Our team will do everything possible to resolve this issue quickly and provide you with a suitable response.
Best regards
Your 1001Hobbies team
The shipment arrived much too late. No feedback from support, despite multiple inquiries! Never order here again!
we are sorry to hear that your order arrived late and that you have not received any feedback from our support. Your satisfaction is important to us, and we would like to find a solution together. Please contact us privately at [email protected] so that we can assist you further.
Best regards,
the 1001hobbies team
It cannot be that such a meager order takes 7 weeks to reach the customer. The model kit is flawless, yet I will refrain from ordering from your company in the future!
Thank you for taking the time to share your opinion. We are sorry to hear that the delivery of your order took longer than expected. Your feedback is valuable and helps us improve. We hope you will be tempted to give us another chance in the future.
Best regards,
The 1001hobbies team
No responses to previous email contact regarding an order that could not be delivered. There was no answer to the questions above. Not reachable by email or phone. Total lack of response, even after I eventually asked for my already paid amount to be refunded. Really terrible. Would never place an order here again or advise others to do so. Truly extremely disappointing.
We deeply regret the experience you had with 1001hobbies. Your feedback is valuable to us and we take it very seriously. Our apologies for the lack of communication; this is not the standard we strive for. We will do our utmost to resolve your situation and ensure that this does not happen again in the future.
We appreciate your patience and are available to answer your questions. You can reach us via [contact information]. Thank you for your understanding.
Best regards,
The 1001hobbies team
I have not received my package.
We are sorry to learn that you have not received your package. To resolve this issue quickly, could you please provide us with your order number? We are here to help you.
Best regards,
The 1001hobbies team
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Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with 1001hobbies did not meet your expectations. Your satisfaction is our priority, and we are constantly working to improve our services. Please do not hesitate to contact us directly to discuss your experience. We would be happy to assist you.
Best regards,
The 1001hobbies team
Order not arrived on time, customer service seems non-existent. Super bad service. Would not recommend.
Thank you for your feedback. We are sorry to hear that your order did not arrive on time and that you experienced issues with our customer service. We take your comments very seriously and will do our best to improve this situation. We appreciate your input and hope that you will give us a second chance in the future.
Best regards,
The 1001hobbies Team
The things I ordered were acceptable, but my time and my privacy are very important to me - I did NOT need to have unsolicited emails sent to me and I am very angry about this because I did NOT "subscribe" to any marketing and this company should obey both the GDPR laws as well as the UK's Data Protection Act.
Thank you for your feedback. We sincerely apologize for any inconvenience caused by unwanted emails. Your privacy is very important to us, and we take such matters seriously. We will ensure that your preferences are respected going forward. If there’s anything more we can do to assist you, please let us know.
Best regards,
The 1001hobbies Team
Package received late. Moreover, it arrived damaged and customer service is non-existent. In short, I advise you not to order from them.
Thank you for taking the time to share your experience. We are sorry to learn that your package arrived late and damaged. Your satisfaction is essential to us, and we would like to understand what happened to improve our service. Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The 1001hobbies team
Delay tactic!!! DHL writes who is supposed to have received the product. This person is not known in the entire vicinity of the delivery address. I want my money back and do not want to have anything more to do with this dubious company.
According to the tracking information, the package LD244277835FR was delivered on Thursday, April 23, 2026.
We would like to inform you that we have all the documents, including the confirmation from the shipping service provider that the package was delivered to the address provided at the time of order.
We ask you to also check with your neighbors about the package.
We regret this incident, but we can confirm that the product was shipped and delivery has taken place.
Best regards,
1001hobbies
The shipment took exactly a week, so that part was great; however, I paid an extra (2-3€) for the package to have double packaging, but the game arrived only in a box without additional protections and since it was a 3kg package, both the box and the game inside arrived with bent corners and even the game box is broken in one part.
We apologize for the inconvenience caused. Please note that the book was ordered from a French website, so it is normal for it to be in French.
After verification, we have not received any email from you, and we regret that. After sending your message, you should receive an email confirming its correct receipt, as well as the number of the claim opened.
We invite you to resend your email to the following address: [email protected], in Spanish, so that our customer service can respond to your request as soon as possible.
Sincerely,
1001hobbies
Product poorly packaged and damaged in transit. One side crushed and wet leading to the product arriving in a damp condition.
We are sorry to hear that your product arrived damaged and in a damp condition due to inadequate packaging during transit.
In order to review your case and provide a suitable solution, we kindly ask you to contact our customer service team at the following address: [email protected].
We remain at your disposal to assist you further.
Kind regards,
1001hobbies
Book was French and not English. Emailed customer service with no response.
We are sorry for this inconvenience. Please note that the book was ordered from a French website, so it is normal that it is in French.
After verification, we have not received any email from you, and we regret this. Following the submission of your message, you should receive an email confirming its successful receipt, along with the reference number of the opened case.
We kindly invite you to resend your email to the following address: [email protected], in English, so that our customer service team can respond to your request as quickly as possible.
Kind regards,
1001hobbies.fr
Selling a product that was not in stock without saying so..and waiting 15 days...meh
During your order WIHAJVRGK, we indicated to you, in the confirmation as well as on the product sheet, that this product would be delivered within a period of 1 week. (BADGER 360 DELUXE - BLISTER - Shipped within 1 week)
It is possible that some delays may sometimes be slightly longer, and we regret that.
We hope, however, that this model will give you complete satisfaction.
Best regards,
1001hobbies
My preorder took 11 months to arrive… no communication from 1001hobbies at all. When I ordered it said that it would arrive in a month. I’m really glad it arrived in the end but the customer service is awful and you might have to wait a year for your package to arrive
As stated in our terms and conditions and also in the tab "information about pre-orders", the indicated date is for informational purposes only and can be changed without prior notice, as it is provided by the supplier and may be adjusted later.
We regret the delay of this pre-order. However, a pre-order remains the best way to obtain a product that has not yet been released in Europe.
Best regards,
1001hobbies
Defective product
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with your product. Please do not hesitate to contact our customer service ([email protected]) so that we can resolve this situation quickly for you. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
Unfortunately, due to a failure of the delivery service, the material arrived too late. Despite having notified 1001hobbies several times by email, my complaints were not taken into account. Too bad
We are sorry to hear that you encountered problems with the delivery. Your satisfaction is our priority, and we thank you for your feedback. We will examine your situation more closely in order to better assist you in the future. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The 1001hobbies team
0 customer service and terrible tracking info
We are sorry to read your review and we apologize for this incident.
We have confirmed that your parcel was delivered on Thursday, May 21, 2026.
We have also replied to all your emails, and therefore do not understand your review.
Kind regards,
1001hobbies
Ordered in April 2025 received in May 2026. No response to emails sent or calls for refund of the order
Thank you for taking the time to share your experience.
After checking, we unfortunately found no request associated with the email address "[email protected]".
In order for us to review your case and provide you with a solution as soon as possible, we invite you to contact us at the following address: [email protected]
If possible, we also ask you to provide us with the ticket number of the complaint opened during your previous requests, to facilitate our searches.
We remain at your disposal and thank you for your understanding.
We wish you an excellent day.
Best regards,
The 1001hobbies team
The shipment did not go well, I have now asked them to send me the package to a new address and more than 1 month has passed
Thank you for your feedback and we inform you that your request has already been taken over by our customer service.
We invite you to check the email sent on April 12 to view the response provided by our service, aimed at resolving the situation.
If necessary, you can also contact us again at the address: [email protected], so we can evaluate together any alternatives that may satisfy you.
We wish you a good day.
The 1001hobbies team
Order arrived several weeks late. Very disappointed with this experience. I will not order from your site again.
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not arrive on time. Your feedback is valuable and helps us improve our service. We hope you will give us another chance in the future.
Best regards,
The 1001hobbies team
After much hesitation and a long journey, FINALLY, everything has been received in good order. I don't want to say more about it.
Thank you for your feedback. We are sorry to hear that your experience took longer than expected. We are glad that you have finally received everything in good order. Your comments are valuable to us and we continue to strive to improve our service.
Best regards,
The 1001hobbies team
I ORDERED A REVELL PLOW IN 1/32 WITH VARIOUS ACCESSORIES AT THE END OF FEBRUARY. TO DATE, I HAVE RECEIVED THE ACCESSORIES BUT NO TRACE OF THE MODEL, IN FACT WITH THE LAST PACKAGE (WHICH WAS AN A4 ENVELOPE) IT WAS WRITTEN THAT MY ORDER WAS COMPLETE. AFTER 2 AND A HALF MONTHS, I AM STILL WAITING FOR THE MODEL AND ALSO FOR RESPONSES TO MY NUMEROUS EMAILS SENT, VERY POOR SERVICE.
Thank you for your feedback and we sincerely apologize for the inconvenience experienced with your order. We understand how frustrating it can be to wait for a product and we are committed to improving communication with our customers.
We invite you to contact our customer service at the email address [email protected], so we can resolve the situation and provide you with all the necessary assistance as soon as possible.
Best regards,
The 1001hobbies team
Subject: order number MFAUCRTPM, a model kit, brand Kitty Hawk. The contents of the kit are incomplete! A part (A) is missing.
Thank you for your response. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority and we are doing everything we can to improve our service.
We would like to point out that you can contact customer service at the following email address: [email protected]
Best regards,
The 1001hobbies team
I am very disappointed with this order. I am a former customer. The box was damaged, already opened and the small parts are not numbered, I will never order from this site again. However, I am passionate about modeling.
Thank you for sharing your experience and we are sorry to hear that your order did not meet your expectations. Your passion for modeling is important to us, and we would like to help you resolve this issue. Could you please contact us directly at the email address "[email protected]" so that we can take the necessary steps?
We wish you an excellent day.
Sincerely,
The 1001hobbies team
The site states delivery in 24/48 hours, I received the package after 12 days. Furthermore, the packaging was lacking.
Thank you for your feedback. We apologize for the delay in delivery and for the insufficient packaging. We are committed to constantly improving our services and will take your comments into consideration to provide a better experience in the future.
We hope to have the opportunity to serve you again and to show you that this situation does not reflect our service standards.
Best regards,
The 1001hobbies team
Ultra disappointed. Avoid any purchase. Part of my order arrived after a very long delay and one item was damaged that was supposed to be replaced, but after another long delay, nothing but offers to have and no commercial gesture for a refund that is hard to obtain and will require another long delay...
We are sincerely sorry to learn that your experience with 1001hobbies did not meet your expectations. Your satisfaction is essential to us, and we take your feedback very seriously. We are committed to improving our services and ensuring better communication in these situations. Please do not hesitate to contact our customer service directly, so that we can find a quick and satisfactory solution together.
Thank you for your understanding.
Best regards,
The 1001hobbies team.
No order:ROFLQKXHO
Thank you for taking the time to leave us your feedback.
We are sincerely sorry to learn that you received an item different from the one ordered. To resolve this issue as quickly as possible, we invite you to contact us directly via:
• The form available at the bottom right of our site
• Our email address: [email protected]
We will do our best to provide you with a quick solution and ensure your complete satisfaction.
Thank you for your understanding, and we hope to see you soon on 1001Hobbies.
Best regards,
The 1001Hobbies team
Order placed on March 13 and received on April 23.
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. Your experience is important to us, and we will look into this matter to improve our services. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The 1001hobbies team.
Package received patched with tape, someone clearly damaged the box, the price requested to increase the protection of the sent item is completely to be reviewed. A rigid protection is needed, a layer of bubble wrap is not sufficient for that, in short, this is the last time I order... too bad we can't attach photos for you to realize!.... Goodbye.
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. Your experience is important to us, and we will look into this matter to improve our services. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The 1001hobbies team.
It has been weeks since I placed my order and have not received it. You have not provided any tracking info and give mixed messages on the status of the order. This is supposed to be a birthday gift for my grandson.
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with your order. We understand how important it is to receive your items on time, especially for a special occasion. Please reach out to our customer service team, and we will do our best to resolve this matter promptly.
Best regards,
The 1001hobbies Team
I was supposed to be delivered on Saturday, my package arrived on Tuesday, I paid €17 for express delivery
Thank you for your feedback. We are sorry to learn that your delivery did not meet your expectations. We understand how important delivery speed is, and your comments will help us improve our services. Please do not hesitate to contact us directly for any questions or assistance.
Best regards,
The 1001hobbies team