/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
This was my first and will surely be my last purchase on the site. The mentions "available" and "available, shipped today" are misleading, as evidenced by the number of negative reviews mentioning the issue. I placed my order on 04/29 and to this day I have only received half. Email follow-ups result in responses that seem appropriate, but generic. They say they will call you back, but that is not the case. Today my order is marked as delivered while I am still waiting for a package; let's just say I am crossing my fingers that this is just a display option because the delivery has been split in two, but we are so much in waiting and in the blur that we come to doubt. Honestly, there are efforts to be made, starting with a clearer presentation of the availability of items, specifying, as all other sites do, "usually shipped within X days."
Yoann B.
purchased on 28/04/2025
Translated review
Answer from 1001hobbies
Hello Sir,
Thank you for your message and for taking the time to share your experience, even though we are sincerely sorry that it has been disappointing.
We fully understand your frustration regarding the delays encountered, the unclear availability information, and the lack of visibility on the tracking of your order. This is not the experience we wish to offer our customers.
We are currently going through a period of logistical transition related to the relocation of our warehouse, which has unfortunately led to delays in processing certain orders, as well as display errors on delivery statuses. This does not justify your dissatisfaction, but it may partly explain the difficulties encountered.
We take your comments regarding the clarity of availability information on our site and the quality of our responses very seriously. Your feedback will help us improve these essential points.
Once again, we apologize for this experience. We hope to regain your trust in the future.
Best regards,
The 1001HOBBIES team
Thank you for your message and for taking the time to share your experience, even though we are sincerely sorry that it has been disappointing.
We fully understand your frustration regarding the delays encountered, the unclear availability information, and the lack of visibility on the tracking of your order. This is not the experience we wish to offer our customers.
We are currently going through a period of logistical transition related to the relocation of our warehouse, which has unfortunately led to delays in processing certain orders, as well as display errors on delivery statuses. This does not justify your dissatisfaction, but it may partly explain the difficulties encountered.
We take your comments regarding the clarity of availability information on our site and the quality of our responses very seriously. Your feedback will help us improve these essential points.
Once again, we apologize for this experience. We hope to regain your trust in the future.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
More than a month to receive my order!
Nicolas R.
purchased on 17/04/2025
Translated review
Answer from 1001hobbies
Hello,
We are sincerely sorry to hear that you have waited more than a month to receive your order.
This situation does not meet our quality standards. We are currently undergoing a phase of logistical reorganization due to the relocation of our warehouse, which has unfortunately led to delays in some shipments.
We fully understand your dissatisfaction and sincerely apologize for this inconvenience.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
We are sincerely sorry to hear that you have waited more than a month to receive your order.
This situation does not meet our quality standards. We are currently undergoing a phase of logistical reorganization due to the relocation of our warehouse, which has unfortunately led to delays in some shipments.
We fully understand your dissatisfaction and sincerely apologize for this inconvenience.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
An order was placed on April 12 with 3 different shipments. The order was completed on May 22. So many problems with shipping!!! I placed an order for this model on Thursday, May 15. I just received the order. I specify that it is an order paid by check.
Philippe M.
purchased on 12/04/2025
Translated review
Answer from 1001hobbies
Hello,
Thank you for your message.
We are sincerely sorry to hear that you have encountered several difficulties regarding the shipment of your order placed on April 12, even though it was completed on May 22. We fully understand your frustration and would like to apologize for the inconveniences experienced.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for certain orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
Thank you for your message.
We are sincerely sorry to hear that you have encountered several difficulties regarding the shipment of your order placed on April 12, even though it was completed on May 22. We fully understand your frustration and would like to apologize for the inconveniences experienced.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for certain orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
Very negative
Juan Carlos J.
purchased on 07/05/2025
Translated review
Answer from 1001hobbies
Good morning,
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
1
/5
★☆☆☆☆
Order received 40 days after the order, for products available on the site, 3 calls to customer service to find out where the order is, incorrect dates are provided, on the last call, I am told that no delivery date has been communicated, I am offered a refund, the refund request is displayed on the site for 12 days, then the package is sent, result 40 days. Terrible site that takes customers for fools.
Christophe R.
purchased on 07/04/2025
Translated review
Answer from 1001hobbies
Hello,
We are sincerely sorry for the experience you have had. Receiving an order with such a delay, despite products advertised as available, is unacceptable and does not reflect the level of service we wish to offer our customers.
We fully understand your frustration with the contradictory information and the lack of clarity regarding delivery times. Your various calls and the handling of your refund request should never have led to so much confusion.
We sincerely apologize for this situation. Your feedback is valuable and has been forwarded to our logistics and customer service teams to improve our procedures and prevent this from happening again.
If you haven't done so already, please feel free to contact us via private message or through our customer service with your order number, so that we can make a commercial gesture commensurate with the inconvenience suffered.
Best regards,
1001hobbies
We are sincerely sorry for the experience you have had. Receiving an order with such a delay, despite products advertised as available, is unacceptable and does not reflect the level of service we wish to offer our customers.
We fully understand your frustration with the contradictory information and the lack of clarity regarding delivery times. Your various calls and the handling of your refund request should never have led to so much confusion.
We sincerely apologize for this situation. Your feedback is valuable and has been forwarded to our logistics and customer service teams to improve our procedures and prevent this from happening again.
If you haven't done so already, please feel free to contact us via private message or through our customer service with your order number, so that we can make a commercial gesture commensurate with the inconvenience suffered.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Item damaged although the packaging was fine. Requesting replacement of the wooden support if possible, thank you.
Frederic S.
purchased on 12/05/2025
Translated review
Answer from 1001hobbies
Good day,
thank you for your message.
We regret that the item arrived damaged despite the undamaged packaging. We understand your disappointment and apologize for this inconvenience.
Your replacement request has been registered, and we have contacted the supplier to find a quick solution. We will get back to you as soon as we receive a response.
Thank you for your patience and understanding.
Best regards,
1001hobbies
thank you for your message.
We regret that the item arrived damaged despite the undamaged packaging. We understand your disappointment and apologize for this inconvenience.
Your replacement request has been registered, and we have contacted the supplier to find a quick solution. We will get back to you as soon as we receive a response.
Thank you for your patience and understanding.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Order delay too long, almost a month, while the stock was available on the site. And no other information from the site to explain this delay, nor to avoid shipping costs... Next time I will go directly through the supplier.
Eric C.
purchased on 19/04/2025
Translated review
Answer from 1001hobbies
Hello,
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
1
/5
★☆☆☆☆
The products marked as available on the site are not actually available. After 2 weeks of waiting, I had to remove products from my order for it to finally be shipped. And I have not been refunded for the products that were removed from my initial order.
Delphine L.
purchased on 17/04/2025
Translated review
Answer from 1001hobbies
Hello Madam,
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
1
/5
★☆☆☆☆
Order placed on April 19. 3 items mentioned available shipped today and one item mentioned available. Received 1 month later. Not satisfied at all. Stock status misleading. Stocks are scattered across several sites and then regrouped for shipping, so not available, even less shipped on the day of the order.
Igor M.
purchased on 19/04/2025
Translated review
Answer from 1001hobbies
Hello Sir,
We are sorry to read your review and we apologize for the delay encountered.
We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.
Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.
We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.
We remain at your disposal for any questions or additional requests.
Best regards,
The 1001Hobbies team
We are sorry to read your review and we apologize for the delay encountered.
We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.
Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.
We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.
We remain at your disposal for any questions or additional requests.
Best regards,
The 1001Hobbies team
1
/5
★☆☆☆☆
Products all good, odering process easy. Does take more time coming from UK, so allow for that.
George M.
purchased on 08/04/2025
Answer from 1001hobbies
Hello,
Thank you very much for your feedback!
We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.
Thank you for your understanding and trust!
Best regards,
1001hobbies
Thank you very much for your feedback!
We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.
Thank you for your understanding and trust!
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Bad experience with pre-orders, this is the first time I have had such a bad experience. No communication about the status of orders and the accumulating delays, on models that are already released and available elsewhere. I regret my trust.
Guillaume M.
purchased on 18/06/2024
Translated review
Answer from 1001hobbies
Hello, We are sincerely sorry to hear that your experience with our pre-orders did not meet your expectations, and we fully understand your frustration. We acknowledge that a lack of communication may have heightened your disappointment, particularly regarding the delays. Some models that have already been released by other distributors may indeed arrive later with us, depending on our suppliers and their logistics chain. We regret that this has affected your trust and take your feedback very seriously. Improvements are underway to enhance our customer follow-up and transparency regarding the status of orders. We remain at your disposal to discuss your order, if you wish. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Hello, I placed my order on December 29 and after many twists and turns, I received the balance of my order in early April, with a refund for a box that was not delivered (well monitored, it's a shame). I was expecting a commercial gesture since I usually order every month, but nothing. I don't know if I will reorder.
David B.
purchased on 13/01/2025
Translated review
Answer from 1001hobbies
Hello, Thank you for your message and we are sincerely sorry for the inconveniences encountered with your December order. We fully understand your disappointment regarding the extended delays, as well as the absence of the missing product, and we regret that this has affected the quality of your experience. We are also aware that, in such a context, a commercial gesture would have been appreciated — especially from a loyal customer like you, whom we thank for their past trust. Your feedback has been forwarded to our customer service for careful consideration. Please feel free to contact us directly so we can discuss this more specifically. We hope to have the opportunity to fully satisfy you in the future. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Delivery time much longer than announced
Pierre B.
purchased on 04/04/2025
Translated review
Answer from 1001hobbies
Hello, We regret your feedback and apologize for this incident. First of all, we would like to inform you that this product is usually shipped within 7 days. However, due to the logistical change at our warehouse, we have indeed encountered delays in shipping. We understand your disappointment and are doing everything we can to restore normal shipping times as soon as possible. Thank you for your understanding, 1001hobbies
1
/5
★☆☆☆☆
Products are quite expensive and the lead time is extremely long.
Thierry L.
purchased on 11/04/2025
Translated review
Answer from 1001hobbies
Dear customer,
We regret this incident and apologize for the processing delay.
We would like to remind you that, as stated in your order confirmation, the products are specially ordered for you from our supplier based in the UK. As such, a lead time of 2 to 4 weeks is generally required for receipt.
In your case, the order was placed on 11/04/2025 and you received your products on 26/04/2025, which is within the announced timeframe.
We remain at your disposal for any further questions.
Best regards,
The Customer Service Team
We regret this incident and apologize for the processing delay.
We would like to remind you that, as stated in your order confirmation, the products are specially ordered for you from our supplier based in the UK. As such, a lead time of 2 to 4 weeks is generally required for receipt.
In your case, the order was placed on 11/04/2025 and you received your products on 26/04/2025, which is within the announced timeframe.
We remain at your disposal for any further questions.
Best regards,
The Customer Service Team
1
/5
★☆☆☆☆
I was looking for a model in 1/72 scale and also found models in 1/76 scale in the overview, but you really have to search well to find that out.
Leonie P.
purchased on 16/04/2025
Translated review
Answer from 1001hobbies
Thank you very much for your comment.
We understand your comment and appreciate you sharing it with us. It is true that our catalog contains models in different scales, including 1/72 and 1/76, and it may sometimes be necessary to filter or refine your search to find exactly what you are looking for.
We will pass your feedback on to our team to improve the clarity of the displayed information and make it easier for you to navigate.
Please do not hesitate to contact us if you need help finding a specific model!
All the best,
1001hobbies
We understand your comment and appreciate you sharing it with us. It is true that our catalog contains models in different scales, including 1/72 and 1/76, and it may sometimes be necessary to filter or refine your search to find exactly what you are looking for.
We will pass your feedback on to our team to improve the clarity of the displayed information and make it easier for you to navigate.
Please do not hesitate to contact us if you need help finding a specific model!
All the best,
1001hobbies
1
/5
★☆☆☆☆
More than a month before delivery.
Paul M.
purchased on 09/03/2025
Translated review
Answer from 1001hobbies
Hello,
We regret your return and sincerely apologize for this incident.
The delay in your order is due to a supply delay concerning the batch of brushes. We are sorry for this and once again apologize for the inconvenience caused.
Best regards,
1001HOBBIES
We regret your return and sincerely apologize for this incident.
The delay in your order is due to a supply delay concerning the batch of brushes. We are sorry for this and once again apologize for the inconvenience caused.
Best regards,
1001HOBBIES
1
/5
★☆☆☆☆
I did not receive the correct item
Gaelle F.
purchased on 01/04/2025
Translated review
Answer from 1001hobbies
Hello dear customer, The customer service has contacted you to request photos of the received product. Upon receipt of these, we will look for the best possible solution with you. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Very poor protection of packages containing expensive products, this is unacceptable
Thierry S.
purchased on 25/01/2025
Translated review
Answer from 1001hobbies
Hello, We are sincerely sorry to learn that the protection of your package did not meet your expectations, especially for valuable products. This does not reflect the level of quality we wish to offer. We take your feedback very seriously and will immediately escalate this information to our logistics department to improve this aspect. Please feel free to contact us directly so that we can discuss with you and find a suitable solution. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Received my order 4 months after placing it
Thierry M.
purchased on 17/01/2025
Translated review
Answer from 1001hobbies
Hello Sir,
We regret this incident and apologize for this processing delay.
The product you ordered unfortunately fell victim to its success. When we ordered from our supplier Coby, the product was indicated as available. However, it turned out that it was actually being restocked.
Our supplier did not inform us of this situation, which resulted in a delivery delay beyond our control.
We sincerely regret this lack of communication and fully understand that this delay is unacceptable.
We kindly ask you to excuse us for the inconvenience caused and thank you for your understanding.
Best regards,
1001hobbies
We regret this incident and apologize for this processing delay.
The product you ordered unfortunately fell victim to its success. When we ordered from our supplier Coby, the product was indicated as available. However, it turned out that it was actually being restocked.
Our supplier did not inform us of this situation, which resulted in a delivery delay beyond our control.
We sincerely regret this lack of communication and fully understand that this delay is unacceptable.
We kindly ask you to excuse us for the inconvenience caused and thank you for your understanding.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Delay of more than two months for a supposedly available set! And still the same response, it's coming!
Thierry D.
purchased on 19/02/2025
Translated review
Answer from 1001hobbies
Hello Sir,
When you placed your order, you selected three products, two of which were available in immediate stock. Following your contact with our customer service, we split your order to ship you the products that were already available without delay.
Regarding the third item, it unfortunately fell victim to its success. When we ordered from our supplier Coby, it was indicated as available, but it later turned out that it was being restocked.
Our supplier did not inform us of this unavailability, which resulted in a delivery delay completely beyond our control.
We regret this situation and fully understand that this delay is difficult to accept. We sincerely apologize for the inconvenience caused and remain at your disposal for any further information.
Best regards,
1001hobbies
When you placed your order, you selected three products, two of which were available in immediate stock. Following your contact with our customer service, we split your order to ship you the products that were already available without delay.
Regarding the third item, it unfortunately fell victim to its success. When we ordered from our supplier Coby, it was indicated as available, but it later turned out that it was being restocked.
Our supplier did not inform us of this unavailability, which resulted in a delivery delay completely beyond our control.
We regret this situation and fully understand that this delay is difficult to accept. We sincerely apologize for the inconvenience caused and remain at your disposal for any further information.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
10 days delivery time is too long.
Faustino M.
purchased on 31/03/2025
Translated review
Answer from 1001hobbies
Good morning, We regret your comment and apologize for the inconveniences. We inform you that your package was shipped on 01/04/2025, following your order placed on 31/03/2025. We understand your frustration regarding the delivery time, but we want to clarify that the distribution was carried out by the carrier Correos, which took 10 days to make the delivery. Unfortunately, this timeframe depends exclusively on their services, and we cannot be held responsible for this delay. However, we remain at your disposal for any additional questions or requests. Sincerely, The 1001Hobbies team
1
/5
★☆☆☆☆
Only one product out of the 2 delivered while both were in stock and a delivery that took more than 10 days.
Florian B.
purchased on 16/03/2025
Translated review
Answer from 1001hobbies
Hello Dear Customer,
We sincerely regret this review and apologize.
The product "Lost Ruins of Narak (The): Expedition Leaders" could not be ordered from our supplier as it is out of stock, with no restocking date planned. As a result, we shipped the first product of your order, and a refund request is in progress for the unavailable product.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
1001hobbies
We sincerely regret this review and apologize.
The product "Lost Ruins of Narak (The): Expedition Leaders" could not be ordered from our supplier as it is out of stock, with no restocking date planned. As a result, we shipped the first product of your order, and a refund request is in progress for the unavailable product.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
I sent 1 in already...the generator model is crap. To remove the pieces from the molds was difficult & tedious & a few pieces broke because of the difficulty to remove them. Also several pieces were missing. Brutal design to access the individual pieces without breaking them. Not recommended for those type of manufactured models.
Corey K.
purchased on 20/03/2025
Answer from 1001hobbies
Hello,
We thank you for your feedback and are sorry to hear that you have encountered difficulties with this model.
We understand that 1:48 scale parts can be tricky to handle, and we apologize for the inconvenience caused. We take your comments regarding the design and demolding of the parts very seriously.
We appreciate that you found a solution by using the remaining pieces from other models to complete your project, but we understand that this is not ideal.
Rest assured that we will share your feedback with our team and suppliers. Your satisfaction is essential, and we hope that your future purchases will offer you a better experience.
We remain at your disposal for any further questions.
Best regards,
1001hobbies
We thank you for your feedback and are sorry to hear that you have encountered difficulties with this model.
We understand that 1:48 scale parts can be tricky to handle, and we apologize for the inconvenience caused. We take your comments regarding the design and demolding of the parts very seriously.
We appreciate that you found a solution by using the remaining pieces from other models to complete your project, but we understand that this is not ideal.
Rest assured that we will share your feedback with our team and suppliers. Your satisfaction is essential, and we hope that your future purchases will offer you a better experience.
We remain at your disposal for any further questions.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Hello, 3 weeks to receive materials that are normally available is too long! R.Léonard
Raphael L.
purchased on 18/03/2025
Translated review
Answer from 1001hobbies
Hello Dear Customer,
We regret your feedback.
Your order contained 18 products, including two (Hurricane Mk.I Bat. and Mr Hobby - Gunze Mr. Color Super Metallic Colors II (10 ml) Super Fine Silver II) that had to be ordered within 10 days from our supplier.
We would like to draw your attention to the fact that, on our site, two notions must be taken into account: a product
We regret your feedback.
Your order contained 18 products, including two (Hurricane Mk.I Bat. and Mr Hobby - Gunze Mr. Color Super Metallic Colors II (10 ml) Super Fine Silver II) that had to be ordered within 10 days from our supplier.
We would like to draw your attention to the fact that, on our site, two notions must be taken into account: a product
1
/5
★☆☆☆☆
I am still waiting for my refund for two models that you did not send me.
Wiktorska B.
purchased on 27/03/2025
Translated review
Answer from 1001hobbies
Hello,
We regret your feedback.
We would like to remind you that, in accordance with Article L221-24 of the Consumer Code, the refund period is 14 days. Since the request was made on 07/04/2025, the refund will be processed within 4 to 5 days.
Thank you for your patience.
1001HOBBIES
We regret your feedback.
We would like to remind you that, in accordance with Article L221-24 of the Consumer Code, the refund period is 14 days. Since the request was made on 07/04/2025, the refund will be processed within 4 to 5 days.
Thank you for your patience.
1001HOBBIES
1
/5
★☆☆☆☆
The order took almost a month to be delivered. It was not at all clear that some items were out of stock; at the time of the order summary, I saw no information regarding such a long delivery time. As a reseller, what is your purpose if you do not have stock?
Calvin U.
purchased on 12/03/2025
Translated review
Answer from 1001hobbies
Hello dear customer,
We regret this review and apologize for the delay.
We would like to remind you that 1001Hobbies is a small business that offers over 200,000 references on its website. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site: 'available' products that are specially ordered for you from our supplier, and 'available - shipped today' products that are in stock in our logistics depot in Isère.
We hope you understand our position.
Best regards,
1001Hobbies
We regret this review and apologize for the delay.
We would like to remind you that 1001Hobbies is a small business that offers over 200,000 references on its website. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site: 'available' products that are specially ordered for you from our supplier, and 'available - shipped today' products that are in stock in our logistics depot in Isère.
We hope you understand our position.
Best regards,
1001Hobbies
1
/5
★☆☆☆☆
Received a Demon Slayer pop figure with a defect, a missing arm. I contacted customer service via email but have not received a response since March 22 ...
Lorène H.
purchased on 16/03/2025
Translated review
Answer from 1001hobbies
Hello dear customer,
We regret this review and apologize for this incident.
After checking, we did not receive your email and we are sorry for that. However, we inform you that our customer service sent an email today asking for photos of the broken product. As soon as we receive these photos, we will open a customer service investigation with our supplier to provide you with a quick response.
Best regards,
1001hobbies
We regret this review and apologize for this incident.
After checking, we did not receive your email and we are sorry for that. However, we inform you that our customer service sent an email today asking for photos of the broken product. As soon as we receive these photos, we will open a customer service investigation with our supplier to provide you with a quick response.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Never received it
Francois B D.
purchased on 25/02/2025
Answer from 1001hobbies
Hello Sir,
We regret your return and apologize for this inconvenience.
According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=LD208139425FR%2C%2C&tABt=false
If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.
We remain at your disposal for any further information.
Best regards,
1001hobbies
We regret your return and apologize for this inconvenience.
According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=LD208139425FR%2C%2C&tABt=false
If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.
We remain at your disposal for any further information.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
2: I received the game in German and I have to return it at my own expense...
Anne-gaëlle S.
purchased on 22/03/2025
Translated review
Answer from 1001hobbies
3: Hello dear customer,
We regret your feedback and apologize for this issue.
Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.
Thank you for your understanding.
Sincerely,
1001 Hobbies
We regret your feedback and apologize for this issue.
Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.
Thank you for your understanding.
Sincerely,
1001 Hobbies
1
/5
★☆☆☆☆
Not satisfied at all with your way of doing things, false information regarding the availability of the items ordered, waiting for 3 weeks for a poor order of 40 €, next time I will look elsewhere
Vittorio C.
purchased on 05/03/2025
Translated review
Answer from 1001hobbies
Hello dear customer,
We regret this review and apologize for this delay.
We remind you that 1001Hobbies is a small business that offers over 200,000 references on its site. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site:
We regret this review and apologize for this delay.
We remind you that 1001Hobbies is a small business that offers over 200,000 references on its site. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site: