/5
★★★★☆
based on 37511 reviews published
★★★★☆
based on 37511 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It is not what I expected. The ordered product was not delivered. An alternative was provided, but I previously indicated that I did not find that desirable. I have not heard anything more about it than the difference in value between the ordered product and the delivered alternative.
Luuk C.
purchased on 23/05/2025
Translated review
1
/5
★☆☆☆☆
The order arrived too late
Cyrille L.
purchased on 21/05/2025
Translated review
1
/5
★☆☆☆☆
The order placed on April 1st was delivered on June 12th, which is a 2-month delay. In the meantime, two reminders were sent via the client area messaging and by phone, which remained without immediate action.
Yurii K.
purchased on 01/04/2025
Translated review
1
/5
★☆☆☆☆
Order executed in December 2024 and partially delivered in June 2025: 1 item missing. Transparency and honesty for the refund received related to the non-arrived product. Friendly staff but often did not answer the phone calls and do not speak Italian.
Stefano P.
purchased on 20/12/2024
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1
/5
★☆☆☆☆
Very long order to arrive. Almost a month.
Rodolphe G.
purchased on 15/05/2025
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1
/5
★☆☆☆☆
Well, I ordered a special model! I am an ambulance driver and that was my first ambulance, but on the site it was listed as available, but it was not delivered.
Marcel V.
purchased on 12/04/2025
Translated review
1
/5
★☆☆☆☆
Products claimed to be in stock and ultimately that is not the case and we are delivered weeks later. This is not the first time I have had issues with this. Too bad....
Christian M.
purchased on 08/05/2025
Translated review
Answer from 1001hobbies
Hello,
Thank you for your feedback.
We are not sure what you mean by "stick" regarding our products. As a reminder, the professional polystyrene glue Contacta and the German Grey matte paint (Flat German Grey) are indeed referenced and shipped according to the descriptions provided.
We understand your frustration regarding delivery times and we apologize for that. If you haven't already, we invite you to contact our customer service at [email protected] so that we can study your order more precisely and find an appropriate solution.
Thank you for your understanding,
The 1001Hobbies team
Thank you for your feedback.
We are not sure what you mean by "stick" regarding our products. As a reminder, the professional polystyrene glue Contacta and the German Grey matte paint (Flat German Grey) are indeed referenced and shipped according to the descriptions provided.
We understand your frustration regarding delivery times and we apologize for that. If you haven't already, we invite you to contact our customer service at [email protected] so that we can study your order more precisely and find an appropriate solution.
Thank you for your understanding,
The 1001Hobbies team
1
/5
★☆☆☆☆
Too bad for a first try...!!! More than 40 days to receive an order, and I received a partial order and a commercial gesture at my request. Really unacceptable, when competitors deliver within the week....!!!
Frédéric V.
purchased on 26/04/2025
Translated review
Answer from 1001hobbies
Thank you for your feedback and your understanding despite the delay.
This delay is linked to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
We would also like to inform you that our site distinguishes two statuses:
The products "available" are actually available from our supplier.
The products "shipped today" are indeed present in our logistics depot and are shipped immediately.
Best regards,
The 1001Hobbies team
This delay is linked to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
We would also like to inform you that our site distinguishes two statuses:
The products "available" are actually available from our supplier.
The products "shipped today" are indeed present in our logistics depot and are shipped immediately.
Best regards,
The 1001Hobbies team
1
/5
★☆☆☆☆
Hello, two orders placed for available items. Once validated, the items go into restocking. After many attempts to contact (call, email...) no news. A second order for available items to keep my son waiting. Same, once validated, the items go into restocking... I finally manage to contact to get at least part of the first order finally available... The others are expected to arrive on June 10. Once these two items arrive, both orders are considered delivered when they are not. Difficult to contact someone... Still waiting for the remaining items... Bad customer experience...
Nicolas S.
purchased on 23/04/2025
Translated review
Answer from 1001hobbies
Hello,
Thank you for taking the time to share your experience with us, even though we are sorry that it did not meet your expectations.
We fully understand your frustration regarding the status change of the items and the difficulties encountered in obtaining information. The transition of products into restocking after order validation is linked to actual availability with our suppliers, and we regret that this may have misled you.
Regarding partial delivery and tracking of the remaining items, we are doing everything possible to expedite their shipment. The two available items should indeed reach you very soon, and we are closely monitoring the arrival of the other products, scheduled for June 10.
If you haven't done so yet, please do not hesitate to contact our customer service at [email protected] so that we can provide you with personalized follow-up and assist you as best as we can.
We hope to regain your trust with your future orders.
Best regards,
The 1001Hobbies team
Thank you for taking the time to share your experience with us, even though we are sorry that it did not meet your expectations.
We fully understand your frustration regarding the status change of the items and the difficulties encountered in obtaining information. The transition of products into restocking after order validation is linked to actual availability with our suppliers, and we regret that this may have misled you.
Regarding partial delivery and tracking of the remaining items, we are doing everything possible to expedite their shipment. The two available items should indeed reach you very soon, and we are closely monitoring the arrival of the other products, scheduled for June 10.
If you haven't done so yet, please do not hesitate to contact our customer service at [email protected] so that we can provide you with personalized follow-up and assist you as best as we can.
We hope to regain your trust with your future orders.
Best regards,
The 1001Hobbies team
1
/5
★☆☆☆☆
Incredibly slow and...incomplete delivery! B A
Bertrand A.
purchased on 10/04/2025
Translated review
Answer from 1001hobbies
Hello,
We would like to inform you that the product "German WWII HQ personnel", initially announced with a shipping time of 2 to 4 weeks, has still not arrived.
Due to this long delay, we preferred to proceed with a full refund of your order so as not to keep you waiting any longer.
The amount has been credited to the payment method used during your purchase. You will also receive a confirmation of this refund from your bank in the coming days.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
The 1001Hobbies team
We would like to inform you that the product "German WWII HQ personnel", initially announced with a shipping time of 2 to 4 weeks, has still not arrived.
Due to this long delay, we preferred to proceed with a full refund of your order so as not to keep you waiting any longer.
The amount has been credited to the payment method used during your purchase. You will also receive a confirmation of this refund from your bank in the coming days.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
The 1001Hobbies team
1
/5
★☆☆☆☆
I want to return the item and they are not responding. The phone doesn't work, it rings and cuts off and they don't respond to the email.
Gloria D.
purchased on 22/05/2025
Translated review
Answer from 1001hobbies
Good morning,
We apologize for the difficulties you are having in contacting us.
We inform you that our customer service will immediately send you the return address so that you can proceed with sending your item.
Thank you for your patience and do not hesitate to contact us if you need further assistance.
Sincerely,
The 1001Hobbies team
We apologize for the difficulties you are having in contacting us.
We inform you that our customer service will immediately send you the return address so that you can proceed with sending your item.
Thank you for your patience and do not hesitate to contact us if you need further assistance.
Sincerely,
The 1001Hobbies team
1
/5
★☆☆☆☆
Two months waiting for an order. Until I threatened to take legal action, they didn't send it to me, and they said it wouldn't be available until a month and a half later.
Marta N.
purchased on 04/04/2025
Translated review
Answer from 1001hobbies
Good morning,
We sincerely apologize for this prolonged delay and the inconvenience caused.
The delay is due to the recent relocation of our warehouse, a necessary measure to improve our logistics and the quality of our service in the long term. Unfortunately, this transition has caused unforeseen delays in some orders.
We understand your frustration and offer our sincerest apologies. Please be assured that we are doing everything possible to prevent this situation from happening again.
If you need further assistance, please do not hesitate to contact our customer service at [email protected].
Thank you for your understanding.
The 1001Hobbies team
We sincerely apologize for this prolonged delay and the inconvenience caused.
The delay is due to the recent relocation of our warehouse, a necessary measure to improve our logistics and the quality of our service in the long term. Unfortunately, this transition has caused unforeseen delays in some orders.
We understand your frustration and offer our sincerest apologies. Please be assured that we are doing everything possible to prevent this situation from happening again.
If you need further assistance, please do not hesitate to contact our customer service at [email protected].
Thank you for your understanding.
The 1001Hobbies team
1
/5
★☆☆☆☆
Delivery time announced at order: 2 weeks. Actual delay: 1 month. My package took 1 month to arrive, and the first order was lost.
Damien P.
purchased on 26/05/2025
Translated review
Answer from 1001hobbies
Hello,
We are sorry to hear that your order took longer than expected, and we understand your frustration, especially since your first order was lost.
This delay is partly due to the recent relocation of our warehouse, a necessary step to improve our long-term logistics. We are actively working to resolve these difficulties to prevent this from happening again.
If you haven't already, we invite you to contact our customer service at [email protected] so that we can check your situation and provide you with a quick solution.
Thank you for your patience and understanding.
The 1001Hobbies team
We are sorry to hear that your order took longer than expected, and we understand your frustration, especially since your first order was lost.
This delay is partly due to the recent relocation of our warehouse, a necessary step to improve our long-term logistics. We are actively working to resolve these difficulties to prevent this from happening again.
If you haven't already, we invite you to contact our customer service at [email protected] so that we can check your situation and provide you with a quick solution.
Thank you for your patience and understanding.
The 1001Hobbies team
1
/5
★☆☆☆☆
Delivery times are extremely long and the availability of items according to the site is false. Moreover, the delivery of the ordered products is incomplete contrary to what is indicated on the tracking and no information regarding the completion of the delivery.
Julien F.
purchased on 13/05/2025
Translated review
Answer from 1001hobbies
Sir,
I am following up on your email regarding the receipt of your order no. UQDMLSUAH from May 13, 2025. We are sincerely sorry for the inconvenience caused by this incomplete delivery and we thank you for bringing this issue to our attention.
We have noted that the Pale Gray product No. 40, reference HumbDB0040, was missing from your package. We understand your disappointment and we apologize for the inconveniences caused.
Due to this error, we will proceed with an immediate refund of the missing product. The amount will be credited to you as soon as possible on the payment method used for your order.
We take your complaint very seriously and we will conduct an internal investigation to understand the reasons for this error and implement measures to prevent it from happening again.
We want to assure you that your satisfaction is our priority and we hope to have the opportunity to regain your trust in future orders. We remain at your disposal for any further information.
Please accept, Sir, the expression of our distinguished salutations.
1001hobbies
I am following up on your email regarding the receipt of your order no. UQDMLSUAH from May 13, 2025. We are sincerely sorry for the inconvenience caused by this incomplete delivery and we thank you for bringing this issue to our attention.
We have noted that the Pale Gray product No. 40, reference HumbDB0040, was missing from your package. We understand your disappointment and we apologize for the inconveniences caused.
Due to this error, we will proceed with an immediate refund of the missing product. The amount will be credited to you as soon as possible on the payment method used for your order.
We take your complaint very seriously and we will conduct an internal investigation to understand the reasons for this error and implement measures to prevent it from happening again.
We want to assure you that your satisfaction is our priority and we hope to have the opportunity to regain your trust in future orders. We remain at your disposal for any further information.
Please accept, Sir, the expression of our distinguished salutations.
1001hobbies
1
/5
★☆☆☆☆
Delivery time too long
Murat Y.
purchased on 14/05/2025
Translated review
Answer from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
1
/5
★☆☆☆☆
The return procedure is terrible. In the email correspondence with customer service, I receive generic replies that do not address the email I sent. My package has been with them for a week now, and I still haven't received my money back, and they do not respond to my emails. Do not buy here!
Michiel V.
purchased on 09/05/2025
Translated review
Answer from 1001hobbies
Hello,
We are sorry to hear this and apologize for it. We have sent you an email asking for the return number of the package.
As soon as we receive this number, we will refund you. Due to a change in our logistics depot, returns are not being processed on time, and we deeply regret this. We are waiting for this number and will refund you as soon as possible.
Best regards,
1001hobbies.
We are sorry to hear this and apologize for it. We have sent you an email asking for the return number of the package.
As soon as we receive this number, we will refund you. Due to a change in our logistics depot, returns are not being processed on time, and we deeply regret this. We are waiting for this number and will refund you as soon as possible.
Best regards,
1001hobbies.
1
/5
★☆☆☆☆
HORRIBLE DELIVERY HORRIBLE CUSTOMER SERVICE FRAUD TO CLIENT RETAINING MONEY FROM CLIENT
Pablo A.
purchased on 08/05/2025
Translated review
Answer from 1001hobbies
Good morning,
We have received your message and would like to sincerely apologize for the inconveniences you have experienced.
We take your comments regarding the delivery, our customer service, and the refund issues you mentioned very seriously. We understand your frustration and regret that your experience with our company did not meet your expectations.
We have immediately opened an internal investigation to understand the reasons for these failures and take the necessary measures to resolve them. Your satisfaction is our top priority, and we are doing everything possible to resolve these issues as soon as possible.
We appreciate you bringing these issues to our attention and hope to have the opportunity to regain your trust.
Sincerely, [Customer's Name], we cordially greet you.
Sincerely,
1001hobbies
We have received your message and would like to sincerely apologize for the inconveniences you have experienced.
We take your comments regarding the delivery, our customer service, and the refund issues you mentioned very seriously. We understand your frustration and regret that your experience with our company did not meet your expectations.
We have immediately opened an internal investigation to understand the reasons for these failures and take the necessary measures to resolve them. Your satisfaction is our top priority, and we are doing everything possible to resolve these issues as soon as possible.
We appreciate you bringing these issues to our attention and hope to have the opportunity to regain your trust.
Sincerely, [Customer's Name], we cordially greet you.
Sincerely,
1001hobbies
1
/5
★☆☆☆☆
Great your team 👌⭐️⭐️⭐️⭐️🍀☀️🌠 thank you for your kindness
Stregia G.
purchased on 02/04/2025
Translated review
Answer from 1001hobbies
Hello Dear Customer,
A huge thank you for your message, which has greatly pleased our entire team!
Knowing that you are fully satisfied with your experience at 1001Hobbies is the greatest reward for us. We strive every day to provide quality service, carefully selected products, and customer support that meets your expectations — so reading that you find us "great" truly touches us!
Please do not hesitate to reach out to us if you have any questions or need advice for your next desires. And of course, we will be delighted to see you again soon on our site.
Thank you again for your trust,
Best regards,
The 1001Hobbies Team
A huge thank you for your message, which has greatly pleased our entire team!
Knowing that you are fully satisfied with your experience at 1001Hobbies is the greatest reward for us. We strive every day to provide quality service, carefully selected products, and customer support that meets your expectations — so reading that you find us "great" truly touches us!
Please do not hesitate to reach out to us if you have any questions or need advice for your next desires. And of course, we will be delighted to see you again soon on our site.
Thank you again for your trust,
Best regards,
The 1001Hobbies Team
1
/5
★☆☆☆☆
Failure to meet the announced deadlines by a large margin: order placed on April 15, delivery scheduled for April 25 according to the announced deadline on the site, actual receipt on June 2 after phone calls and emails to get precise information. This spoils everything. The order arrived in good condition and complete.
Pierre G.
purchased on 15/04/2025
Translated review
Answer from 1001hobbies
Hello Dear Customer,
Thank you for taking the time to share your experience, and we are sincerely sorry for the unusual delays you encountered.
Your order, placed on April 15, should indeed have reached you much sooner. The delay you experienced is related to a significant transition period within our company, including a logistical move and an internal reorganization of our teams. This phase of change temporarily impacted our processing and delivery times, and we are truly sorry for that.
We are nevertheless pleased to learn that your order has arrived in good condition and complete. Please be assured that we are doing everything possible to ensure that this type of inconvenience does not happen again and to restore a level of service that meets your expectations.
We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The 1001Hobbies Team
Thank you for taking the time to share your experience, and we are sincerely sorry for the unusual delays you encountered.
Your order, placed on April 15, should indeed have reached you much sooner. The delay you experienced is related to a significant transition period within our company, including a logistical move and an internal reorganization of our teams. This phase of change temporarily impacted our processing and delivery times, and we are truly sorry for that.
We are nevertheless pleased to learn that your order has arrived in good condition and complete. Please be assured that we are doing everything possible to ensure that this type of inconvenience does not happen again and to restore a level of service that meets your expectations.
We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The 1001Hobbies Team
1
/5
★☆☆☆☆
I ordered four Heavy Lokhust Destroyers at the end of January on this site, after four months without receiving my order I ask for a solution, I am told that there are only two in stock and I am offered to send me those and refund the other two. I quickly receive my order, no problem, surprise, there is only one inside. No response to my email requesting explanations. I paid for 4 figurines, I received one. I am sorry but I am more than disappointed.
Philippe R.
purchased on 26/01/2025
Translated review
Answer from 1001hobbies
Hello Dear Customer,
Thank you for your message and we completely understand your disappointment.
Indeed, following your initial order of four Heavy Lokhust Destroyer figurines, we unfortunately encountered a prolonged stock shortage with our supplier. When preparing your package, only one item was still available in physical stock, which explains the partial receipt you experienced.
In accordance with our commitment, we have processed a refund for the three missing figurines. An amount of €79.02 has been credited to your PayPal account linked to this order.
We sincerely regret the lack of responsiveness in handling your previous message, as well as the overall experience you encountered. We are currently working to improve our logistics processes and customer service to prevent this type of situation from happening again.
Please do not hesitate to reach out to us if you have any further questions. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The 1001Hobbies Team
Thank you for your message and we completely understand your disappointment.
Indeed, following your initial order of four Heavy Lokhust Destroyer figurines, we unfortunately encountered a prolonged stock shortage with our supplier. When preparing your package, only one item was still available in physical stock, which explains the partial receipt you experienced.
In accordance with our commitment, we have processed a refund for the three missing figurines. An amount of €79.02 has been credited to your PayPal account linked to this order.
We sincerely regret the lack of responsiveness in handling your previous message, as well as the overall experience you encountered. We are currently working to improve our logistics processes and customer service to prevent this type of situation from happening again.
Please do not hesitate to reach out to us if you have any further questions. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The 1001Hobbies Team
1
/5
★☆☆☆☆
4 weeks to have products that are supposed to be in stock. Another dropshipping company?
Guillaume D.
purchased on 27/04/2025
Translated review
Answer from 1001hobbies
Hello,
We completely understand your frustration, and we would like to apologize for this unusual processing delay.
Our company does not operate under a dropshipping model: all the products offered are indeed ordered directly from our partner suppliers.
However, we are currently going through a significant transition phase related to logistics integration and an internal reorganization of our teams. This exceptional situation has unfortunately led to a temporary extension of our processing and delivery times.
We are doing everything we can to regularize the situation as quickly as possible and restore the quality of service that you are entitled to expect.
Thank you for your patience and understanding. We hope to fully regain your trust very soon.
Best regards,
1001hobbies
We completely understand your frustration, and we would like to apologize for this unusual processing delay.
Our company does not operate under a dropshipping model: all the products offered are indeed ordered directly from our partner suppliers.
However, we are currently going through a significant transition phase related to logistics integration and an internal reorganization of our teams. This exceptional situation has unfortunately led to a temporary extension of our processing and delivery times.
We are doing everything we can to regularize the situation as quickly as possible and restore the quality of service that you are entitled to expect.
Thank you for your patience and understanding. We hope to fully regain your trust very soon.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Delivery takes a month and a half, with no summary upon receipt and incomplete. Only after complaint do they admit the unavailability of a product and promise a refund that I am still waiting for. Intolerable business practice. I am waiting for my refund.
Jerome G.
purchased on 10/04/2025
Translated review
Answer from 1001hobbies
Hello,
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We confirm that the refund for the missing item is indeed being processed. If it has not yet been received in the coming days, please do not hesitate to contact our customer service, which remains at your disposal for any verification.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We confirm that the refund for the missing item is indeed being processed. If it has not yet been received in the coming days, please do not hesitate to contact our customer service, which remains at your disposal for any verification.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
Delivery time to be reviewed
Pascal F.
purchased on 20/04/2025
Translated review
Answer from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
Order placed on April 9 and despite a reminder, I only received half of my order. I am really disappointed and not ready to place another one.
Yvon D.
purchased on 09/04/2025
Translated review
Answer from 1001hobbies
Hello,
We regret your feedback and apologize for this inconvenience.
Despite our orders with our suppliers, two of the products in your order turned out to be unavailable.
We confirm that the refund for these two items has been processed.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
We regret your feedback and apologize for this inconvenience.
Despite our orders with our suppliers, two of the products in your order turned out to be unavailable.
We confirm that the refund for these two items has been processed.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
2 weeks delay for shipping and missing product. "Delivered today" they say.
Loïck P.
purchased on 08/05/2025
Translated review
Answer from 1001hobbies
Hello,
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
Almost 1 month to send my order indicated as available on the site...
Nicolas C.
purchased on 02/05/2025
Translated review
Answer from 1001hobbies
Hello,
We sincerely regret this delay and apologize for the inconvenience caused.
Although the item was indicated as available, we had to face exceptional delays related to the relocation of our logistics warehouse. This transition temporarily disrupted the reception of certain products and shipments, extending the processing times of some orders.
We understand your disappointment and are doing everything we can to ensure that this type of situation does not happen again.
Thank you for your understanding.
Best regards,
The 1001HOBBIES team
We sincerely regret this delay and apologize for the inconvenience caused.
Although the item was indicated as available, we had to face exceptional delays related to the relocation of our logistics warehouse. This transition temporarily disrupted the reception of certain products and shipments, extending the processing times of some orders.
We understand your disappointment and are doing everything we can to ensure that this type of situation does not happen again.
Thank you for your understanding.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
Model received 1 month after the order
David H.
purchased on 24/04/2025
Translated review
Answer from 1001hobbies
Hello,
We regret your feedback and sincerely apologize for this delay.
Unfortunately, this delay is beyond our control. The concerned product did arrive, but due to a logistical relocation of our depot, we encountered significant difficulties.
The receptions of supplier orders and shipments were heavily disrupted, resulting in an exceptional volume to process and, consequently, notable delays.
We fully understand your dissatisfaction and hope to regain your trust with a future order.
Best regards,
The 1001HOBBIES team
We regret your feedback and sincerely apologize for this delay.
Unfortunately, this delay is beyond our control. The concerned product did arrive, but due to a logistical relocation of our depot, we encountered significant difficulties.
The receptions of supplier orders and shipments were heavily disrupted, resulting in an exceptional volume to process and, consequently, notable delays.
We fully understand your dissatisfaction and hope to regain your trust with a future order.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
The delivery time is way too long. I received my order twice. One item is missing.
Cecilia P.
purchased on 05/05/2025
Translated review
Answer from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service explained to you, we had to face the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service explained to you, we had to face the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
Very bad experience. I waited months before receiving my order after numerous follow-ups. The order I received is incomplete.
Sophie H.
purchased on 24/02/2025
Translated review
Answer from 1001hobbies
Hello,
We regret your feedback and sincerely apologize for this incident.
Initially, the concerned products were indeed ordered from our supplier, who unfortunately is experiencing particularly long delivery times. Although we indicate an estimated delay of 2 to 4 weeks, it sometimes happens that these delays are unfortunately exceeded, and we acknowledge that we were not sufficiently foresighted regarding these references. We are sorry for that.
Furthermore, as our customer service has explained to you several times, this period has been particularly complex for us due to the logistical relocation of our warehouse, which has led to significant delays in both supplier receptions and order shipments.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
The 1001HOBBIES team
We regret your feedback and sincerely apologize for this incident.
Initially, the concerned products were indeed ordered from our supplier, who unfortunately is experiencing particularly long delivery times. Although we indicate an estimated delay of 2 to 4 weeks, it sometimes happens that these delays are unfortunately exceeded, and we acknowledge that we were not sufficiently foresighted regarding these references. We are sorry for that.
Furthermore, as our customer service has explained to you several times, this period has been particularly complex for us due to the logistical relocation of our warehouse, which has led to significant delays in both supplier receptions and order shipments.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
After waiting more than a month for products that were supposedly in stock, they sent me a product I did not order instead of the one I had requested. I have submitted an inquiry to find out how to proceed and no one is responding...
Sergio S.
purchased on 29/04/2025
Translated review
Answer from 1001hobbies
Good morning,
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team