/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delivery time MUCH TOO LONG.
Thierry G.
purchased on 28/02/2025
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Answer from 1001hobbies
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
3
/5
★★★☆☆
Package was flimsy and not up to the task, one of the bottles of paint had damage to the cap, thankfully it did not spill or the whole contents of the order would have been destroyed. I had to be transferred to another bottle immediately. Also, the whole order was about 10 days later than first notified.
Gerry E.
purchased on 01/03/2025
3
/5
★★★☆☆
Big delivery problems with chronopost
Jehan M.
purchased on 26/02/2025
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2
/5
★★☆☆☆
Unfortunately the order was incomplete. However, as I have never had any other ordering problems with your company, I will always order from your site if I need to.
Gael L.
purchased on 15/12/2024
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Answer from 1001hobbies
onjour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that these products were not delivered to us by our supplier. In accordance with our company's procedure, we have therefore withdrawn these products from your order (a request for reimbursement is in progress for these items).
We would like to thank you for your confidence in us.
We apologize once again.
Yours faithfully
1001 Hobbies customer service.
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that these products were not delivered to us by our supplier. In accordance with our company's procedure, we have therefore withdrawn these products from your order (a request for reimbursement is in progress for these items).
We would like to thank you for your confidence in us.
We apologize once again.
Yours faithfully
1001 Hobbies customer service.
3
/5
★★★☆☆
Five stars
Diederik V.
purchased on 02/03/2025
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Answer from 1001hobbies
Hello, We would like to sincerely thank you for your positive review. Your feedback is invaluable and encourages us to continue improving the quality of our service. We are glad to hear that your experience with us was satisfactory. Please do not hesitate to contact us if you have any questions or need assistance in the future. Thank you again for your trust, and we look forward to seeing you again soon! Best regards, The 1001Hobbies team
3
/5
★★★☆☆
Delivery not held in the time given by the site, models missing part.
Vincent C.
purchased on 26/02/2025
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2
/5
★★☆☆☆
The product was marked "available" when I ordered it ... but I waited 15 days before receiving it. A misleading and regrettable statement
Daniel D.
purchased on 17/02/2025
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Answer from 1001hobbies
Hello,
We apologize for the delay in processing your request. We would like to draw your attention to two important points on our website:
Products indicated as "available" are currently on order with our suppliers for our customers.
Products marked "available for dispatch today" are in stock in our logistics warehouse, and are dispatched within three days.
We regret that the distinction between these two statuses was not clear to you.
Thank you for your understanding.
Yours faithfully
The 1001Hobbies team
We apologize for the delay in processing your request. We would like to draw your attention to two important points on our website:
Products indicated as "available" are currently on order with our suppliers for our customers.
Products marked "available for dispatch today" are in stock in our logistics warehouse, and are dispatched within three days.
We regret that the distinction between these two statuses was not clear to you.
Thank you for your understanding.
Yours faithfully
The 1001Hobbies team
3
/5
★★★☆☆
Came from France. Exactly what I had ordered. Took awhile but that’s customs. Good job
Pat T.
purchased on 31/01/2025
3
/5
★★★☆☆
Small and expensive I have found it later on other sites for less than half the price.
Blanca H.
purchased on 23/01/2025
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3
/5
★★★☆☆
Ordered a Gunpla model. They have quite a few in the store but a lot of them are actually in backorder meaning you've no idea when you'll get them. Keep in mind that this store is based in France so shipping to the Netherlands was quite a bit more expensive. Otherwise the actual delivery was fine. My item took three workdays to arrive.
All and all not really a remarkable experience. I'd only recommend them for Gunpla kits that aren't available anywhere else and that they have in actual stock.
Rik M.
purchased on 25/02/2025
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3
/5
★★★☆☆
Fast delivery eventually, but website showed all products in stock when in fact none of them were and the delivery was missing an item, so I had to buy that elsewhere.
Steven H.
purchased on 12/02/2025
Answer from 1001hobbies
Thank you for your feedback, and we apologize for the inconvenience caused. We understand how frustrating it can be when product availability is not accurate, and missing items are a hassle. Rest assured, we’ll look into this to prevent future issues. If you need assistance, feel free to reach out to us at [email protected]. We appreciate your understanding and hope to serve you better next time.
3
/5
★★★☆☆
The ordered items often take very long before they are there a while ago I had ordered 2 boxes and I got 1 of them here several times been behind it has taken a long time but is neatly resolved I got another box sent for free that was then again classy otherwise friendly and neat customer service so not everything is bad but those orders should be better people pay for it too that can not be so
Danny P.
purchased on 22/01/2025
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3
/5
★★★☆☆
Plenty of choice, but crazy delays...... Even if it's marked available .....
Thomas L.
purchased on 15/12/2024
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Answer from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Sincerely, 1001hobbies
3
/5
★★★☆☆
The time between order and dispatch of the order is too long (almost 3 weeks) even though the products are in stock.
Christophe R.
purchased on 05/02/2025
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Answer from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Yours faithfully
2
/5
★★☆☆☆
Delivery was pick up at point far away with digital bro problems there pay for delivery fee?
Alex A.
purchased on 09/02/2025
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2
/5
★★☆☆☆
2 stars for delivery time. A package from China goes even faster. Too late for a birthday.
Hans W.
purchased on 05/01/2025
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3
/5
★★★☆☆
I received the order 24 days after payment.
Manuel S.
purchased on 28/01/2025
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Answer from 1001hobbies
Hello, We apologize for the inconvenience. We would like to remind you that you placed an order for several items on our site. Some of these items were in stock and some were available for shipment today. Available means that these products have to be special ordered for you from our supplier. Available, shipped today means that these products are in stock at our logistics warehouse in Isère and can be shipped immediately. We hope you understand that the order is shipped in full once all items are ready. Please do not hesitate to contact us if you have any further questions. Best regards, 1001hobbies
3
/5
★★★☆☆
Products as ordered. But I was a bit surprised by the delivery time of one month for an order declared available. Patience is a virtue. Having said that, it's true that on the scale of evolution, it's very fast...
Pascal D.
purchased on 26/01/2025
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Answer from 1001hobbies
Thanks for your feedback, Pascal! We're delighted that the products correspond to your order. We understand that the delivery time may have been surprising, and we thank you for your patience and understanding. We're constantly working to improve our services to offer even shorter delivery times. We hope to see you soon!
2
/5
★★☆☆☆
7 days to send products that are "available" or "sent in 24h" is not cool. And it's not the first time, unfortunately.
Maciej S.
purchased on 12/02/2025
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Answer from 1001hobbies
Hello, We apologize for the delay in processing your order. In fact, all the products in your order were in "available, shipped today" status, with the exception of the M5A1 with 4 figures, which was available but needed to be ordered from our supplier. The delay you noted therefore corresponds to the delivery time between our supplier and our logistics depot. We would also like to remind you that there are two concepts to take into account on our site: "Product available": means that the item is referenced on our site but must be ordered from our supplier. "Product available, dispatched today": means that the item is in stock in our logistics warehouse and can be dispatched within 3 days. We apologize for any confusion and remain at your disposal for any further information. Sincerely, 1001hobbies
2
/5
★★☆☆☆
Part of my order is missing
Rodrigue D.
purchased on 27/12/2024
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Answer from 1001hobbies
Hello, We regret this notice and apologize for this incident. We would like to inform you that we have encountered a stock problem concerning the reference: World War 2 German Sailor Figurines. As a result, your order has been dispatched without this product, and a refund is being processed for it. We would like to sincerely apologize for this situation and ask you to accept our most sincere apologies. Sincerely, 1001hobbies.
2
/5
★★☆☆☆
The 1001hobbies online store is good, they have many products at low prices and you get them quickly. But I filed a complaint about some products but never got a reply, which disappointed me. So I won't order such products from 1001 hobbies anymore.
Siep D.
purchased on 17/01/2025
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3
/5
★★★☆☆
The delivery took a very long time, there was no shipping confirmation. Shipping was from France and not from Germany as suggested. There was no customer service regarding delivery, but the response via PayPal was quick and friendly and the product arrived.
Julia S.
purchased on 08/01/2025
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
3
/5
★★★☆☆
17 days to receive a package a bit long ....dommage
Francine G.
purchased on 02/02/2025
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3
/5
★★★☆☆
They take too long to deliver the order.
Manuel N.
purchased on 04/02/2025
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Answer from 1001hobbies
Thank you for your comment. We are sorry to hear that the delivery time was not as expected. We are working to improve our turnaround times and provide a faster experience in the future. We appreciate your patience and understanding - we look forward to serving you better next time!
2
/5
★★☆☆☆
The order was received. One month later
David O.
purchased on 30/12/2024
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2
/5
★★☆☆☆
Delivery dates not as specified. No information on enlargement or new delivery date.
Felix S.
purchased on 04/02/2025
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
2
/5
★★☆☆☆
The delivery reached us two months after the announced date!
Carsten C.
purchased on 11/12/2024
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
2
/5
★★☆☆☆
When you don't need the order right away, it's okay. It does take a tremendously long time for everything to arrive. Be patient.
Aj V.
purchased on 08/01/2025
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2
/5
★★☆☆☆
An item did not arrive complete. After complaining by e-mail, I received a reply that my request would be processed, but still no solution...
Vincent A.
purchased on 08/02/2025
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2
/5
★★☆☆☆
So when we do not have the items in stock they do not mark that they are in stock Result 2 months to have my complete order is not normal.
Guy L.
purchased on 16/12/2024
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