English
★★★★☆
based on 39894 reviews published
Latest neutral customer reviews
No issues with the products. But 3 weeks delay for receipt. Several emails sent to get information as there was no information from them. No commercial gesture.
Thank you for taking the time to share your experience on our site. We are glad that you are satisfied with our products, but we are sorry to learn that the receipt took longer than expected. Your feedback regarding the lack of communication is valuable and we are committed to improving our services in this regard. Please do not hesitate to contact us directly for any questions or assistance. We appreciate your understanding and hope to fully satisfy you with your future orders.
Best regards,
The 1001hobbies team
Broken brush I sent you an email with a photo
Thank you for taking the time to share your feedback. We are sorry to hear that you received a broken brush. Your satisfaction is important to us and we invite you to check your inbox for a prompt response to your request.
Best regards,
The 1001hobbies team
The items I ordered arrived safely, but your website's tracking option showed them as just being shipped the day before they arrived (?)
Delivery time not respected at all. I had to change my schedule.
Thank you for your feedback and we sincerely apologize for the inconvenience caused by this delivery delay. Your experience is important to us, and we are constantly working to improve our services. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The 1001hobbies team
The qality is perfect. And the price to. But I wait too much for my parcel
Difficult to reach via phone and email communication we do not understand each other. products are fine nothing wrong with them.
Thank you for your review and feedback. We are sorry to hear that you had trouble with our phone and email communication. We strive to serve our customers as best as we can and will certainly take your comments to heart. Nice to read that you are satisfied with our products. If you have further questions, please do not hesitate to contact us; we are happy to help you further.
Best regards,
The 1001hobbies Team
Package arrived with almost 2 months delay and several products damaged during transport. However, the customer service was efficient.
Thank you for your feedback. We are sorry to hear that your package had a significant delay and that some products were damaged. Please be assured that we take your comments very seriously in order to improve our service. We are glad that our customer service was able to assist you effectively. Please feel free to contact us for any other questions.
Best regards,
The 1001hobbies team
It took a long time to arrive, the model I bought I found much cheaper on another website but I could no longer cancel the order.
We sincerely appreciate your comment and regret that your experience was not as expected. We strive to offer quality products and efficient service. Your opinion helps us to continuously improve. If you have any additional concerns, please do not hesitate to contact us. We are here to help you.
Sincerely,
The 1001hobbies team
Too long delays
Perfect item, but excessive delivery times (close to a month). However, I will remain a customer with you. Best regards
Pre-ordered goods were repeatedly postponed. Arrived 2 months later than originally announced.
Satisfied with the product, but the pre-order date postponed by a month without warning was not great
The different boxes of the package were crushed. Fortunately, the parts inside were undamaged. The bubble wrap protection is insufficient. Consider using cardboard packaging.
Thank you for your feedback. We are glad to hear that the parts arrived in good condition. We take note of your suggestion regarding the packaging and will work to improve our protection methods for your future orders.
Best regards,
The 1001hobbies team
This is not the desired shade
After weeks of ordering not received my orders despite the request for deliveries to my door due to health problems
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. Your health and satisfaction are our priority, and we will immediately check the status of your order to resolve this issue. Please feel free to contact us directly for any assistance.
Best regards,
The 1001hobbies team
The stock management of 1001hobbies is disastrous. The ordered item was indicated as "in stock and shipped within 7 days". A few days after the order, 1001hobbies informs that their supplier is awaiting restocking of the item. Ah! There is indeed deception regarding the message displayed on the site. Fortunately, the item eventually arrived... but three months later, in February. It's a shame for a Christmas gift... No chance I will place a new order through this merchant site.
Thank you for your feedback and we sincerely apologize for the inconveniences encountered regarding stock management. Your experience is valuable to us and we take your comments very seriously in order to improve our services. We hope that, despite this setback, you will consider giving us a second chance in the future.
Best regards,
The 1001hobbies team
Product as described but deadlines not respected. Displaying as in stock to mean it is in stock with the supplier is misleading. Better to order directly from the supplier, it’s faster.
Thank you for your feedback. We are pleased to hear that the product meets your expectations, but we are sorry to learn that the delivery times did not meet your expectations. Your comment about stock display is relevant and we will take it into account.
I ordered two items at the beginning of January, which were marked as "immediately available". One arrived, the second was missing from the package. In response to my inquiry, I initially received only automated replies. Later, I was informed that the missing item was suddenly not available and would be delivered months later. Additionally, there was an attempt to classify my order as a "pre-order", including a 25% cancellation fee. This does not add up for me, as the item was explicitly advertised as in stock at the time of purchase. A cancellation was only reluctantly accepted, and the refund ultimately went through PayPal. Product quality was okay, but service, transparency, and communication were unfortunately disappointing. Therefore, a maximum of 2 stars.
Extremely long delays between the order and receipt (2 months) which is not very clearly stated at the time of purchase on the site. When I made my purchase on 12/13/2025, it was mentioned that it would be shipped on 12/18/2025 but ultimately received on 02/18/2026. Package in excellent condition but really too long delays.
Thank you for taking the time to share your experience with us. We are pleased to hear that your package arrived in excellent condition. However, we understand that the delivery times may have been frustrating and we thank you for your feedback which helps us improve our communication. We do our best to be transparent regarding shipping times and we take your comments into consideration for the future.
We hope to see you again soon on 1001hobbies.
Best regards,
The 1001hobbies team
Took over 6 months to arrive. Customer Service responded to about 1/2 of my inquiries.
Thank you for your feedback. We sincerely apologize for the delay and the limited responses you received. Your experience is important to us, and we are actively working to improve our service. Please feel free to reach out directly if you need further assistance.
Best regards,
The 1001hobbies Team
The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!
Delay much too long..... Order - received on 13/2
Order is taking a long time
Delivery much too long
Everything arrived as per the order but after almost a month and without any explanation for the delay, despite the various requests for updates that I sent. A delay is certainly understandable, not responding to reports, no.
Hello. I received a reference for figurines instead of another one, and I have not received any feedback after my request to customer service. The rest: shipping time, packaging... was without issue.
Shipments sometimes too long (items displayed available, while they are not)
I paid $50 for a scale model kit and received an $8 bottle of weathering pigment instead. Sloppy inventory management.
Finally received the ordered paint, however, everything was supposed to be in stock and I had to wait over three weeks for the delivery.
Too long shipping time, a shipment was missing a windshield I sent an email and didn't even get a response I find that quite rude!!!
Very poorly accessible, and a long wait for a response to an email message
It took too long, almost a month and a half.
Ordering something from a webshop and having to wait nearly A MONTH is not a positive experience, especially when the phone and email are blocked. Not open to a next order.
After a long wait, I finally received the package
Too long wait for a product that was not in stock
Order has still not arrived
The paint I ordered was missing. I think it was surely an oversight given the very small size of the item. Too bad
It was a Three Kings gift and I received the package a month later.
Request for assistance about a month ago and I have not yet received a response.
No home delivery as agreed. Collection of the package after 3 trips to the post office and no explanation for the delay in availability.