Reviews 1001hobbies

Site with beautiful models, unfortunately the announced delivery times will never be respected. If you really want a model for a specific date, take a big maneuver, otherwise order elsewhere.

Bad laser cutting, broken slat

Hello Rather disappointed, missing items refund in the form of a voucher which does not interest me. Package cobbled together from a not-so-great cardboard, also poorly protected the products were placed and they were moving around in the box.

The package arrived a month after the order because the outdated site showed the item as available, when in fact it was not at all.

Delivery too long

Too long delays between order and receipt

Package received with a release date pushed back by 6 weeks without notification and no response from customer service

3 months to receive 2 rolls of fabric, 2 spray cans of paint, and one glue really very long especially without notifying on the site about the supply shortage and without apologies. Moreover, unreachable by phone and does not respond to messages. Even from Asia now it's faster. Really very disappointed with 1001 hobbies. Best regards

Delivery time too long, and package arrived damaged and opened?

Hello, Delivery times are too long, especially since you are no longer in Montreuil, to pick up the products. Best regards

I am satisfied. It took a long time to arrive and the package was unfortunately a bit damaged. But I am still satisfied.

Order as expected. However, the delivery time indications are misleading: my item was marked as shipped within a week. I received it after a month.

Ordered last June for my son who was born on August 25, 2024. Finally received it on Saturday after many emails.

I selected the brt point but it never arrived, then I was contacted by brt to go pick it up quite far away.

I thought I was ordering a model but I only received some elements for this model (poorly explained).

Poorly packaged, rolled up in weakly damaged cardboard, causing the corners and edges of the book to be dented.

Delivery time very (TOO) long. I ordered another airfix item from another provider, result: delivery in 5 days and payment made after delivery.. while I was debited 48 hours after my order with you....

I received my package which was open, via the Carrefour relay point even though I had requested another relay point.

I am still waiting for the refund for my other pre-order for info.....

Delay in delivery

Too long on the road.

Correct and appreciated purchase but laborious delivery with twists before being finally dropped off at a different relay than requested.

Delay in delivery

Fast and careful delivery, but an error with the pickup point (bug or my mistake). Impossible to contact customer service to change the delivery address, both by phone and through the website, the numerous attempts went unanswered.

Good products, but a very long delay simply for the absence of a "matte white" paint!

The order arrived very late and defective (it was missing a base for the model of the plane sent

Long delivery time without status update

Hello, I received the package, however, I ordered 8 boxes and only received 5, 3 are missing?

The delivery was a bit long

Cancellations are almost never possible and orders take forever to be shipped.

Nice products but shipping times to be reviewed

I only received half of my order as previously indicated.

The announced deadline was one week for shipping, but it took an additional 10 days. I contacted customer service to cancel part of the order due to the delay. No follow-up from them. The package was therefore sent late without any communication.

Deadlines not met

Non-existent customer service that ignores your problems. Is the order taking a long time to ship? They reassure you that it will arrive sooner or later. Do you want to cancel the order because you've been waiting for months? They completely ignore you. I requested a refund because 2 of the 3 items I ordered months ago were never available, and they first ignore me and are vague, and then they ship the third one without my permission. If you shop with them, I suggest using Paypal so you can more easily get your money back.

I paid for a reinforced box, I received the vehicle without bubble wrap or other protections in a regular box

Problems with Mondial Relay pickup points are not the seller's fault. But up to 2 times (and who knows even longer) the order was delayed due to a product on pre-order that is not coming in stock. Here and I have not received any form of proactive communication about it. At a certain point, my orders were partially shipped, also without notifying or consulting. There is something fundamentally wrong with the communication and customer orientation.

Product meets my expectations, but delivery times are too long, nearly 4 weeks instead of the maximum 2 weeks announced.

Too long for delivery and the glue that was offered to me for the delay in delivery is missing. Best regards

1) Very high delivery time (more than 50 days) 2) Partial delivery in 2 packages 3) The 2nd package was relocated by Chronopost 1 hour from the initial location 4) A product was delivered damaged, while the outside of the package is intact The commercial compensation mitigates the 4 issues encountered, but it is ultimately very insufficient to achieve an average rating Conclusion: I will primarily consider other providers in the future (if the same product exists elsewhere).