/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I simply did not receive the item and no response to my emails and phone answering "closed"
Acquirente Verificato
purchased on 05/08/2022
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Answer from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Everything went great with my order, but I only give it one star because I am constantly being asked to rate the transaction.
Verifizierter Käufer
purchased on 17/07/2022
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1
/5
★☆☆☆☆
Je n'ai toujours pas reçu de colis
Comprador Verificado
purchased on 29/07/2022
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Answer from 1001hobbies
Bonjour , Nous vous remercions de votre mail Nous vous vous prions de nous envoyer un mail à l adresse suivante [email protected] Bien cordialement
1
/5
★☆☆☆☆
I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.
Acheteur Vérifié
purchased on 11/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company
Verified Buyer
purchased on 21/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.
Acheteur Vérifié
purchased on 19/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all
Geverifieerde Koper
purchased on 07/07/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Very slow on orders. A lot of problems.
Comprador Verificado
purchased on 11/07/2022
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Answer from 1001hobbies
Thank you for your comment, We apologize for this incident and invite you to send us an email to [email protected] Sincerely 1001 Hobbies Team
1
/5
★☆☆☆☆
Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.
Acheteur Vérifié
purchased on 16/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
They sent me a different item, not what I ordered! It looks they don't know the products they sell and manufacturers. I received refound sending the product back, but if I order something I expect to receive what I order, not to receive another thing and then waste my time to send it back and wait for refound. Very bad experience!
Acquirente Verificato
purchased on 27/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Received damaged package, very poorly protected,
Acheteur Vérifié
purchased on 06/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Lack of communication, exploding lead times, first and last orders
Acheteur Vérifié
purchased on 28/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Way too long delivery time more like 2 months while on Your site report in stock.
Geverifieerde Koper
purchased on 16/06/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
A complete disaster in the whole order process.
Comprador Verificado
purchased on 21/06/2022
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Answer from 1001hobbies
Hello , We apologize for this incident Please send us an email to [email protected] Sincerely
1
/5
★☆☆☆☆
Not reachable by phone, emails are not answered. And after contact request there is still no contact. For a return.
1 delivery that was good was delivered nicely though and was good.
Geverifieerde Koper
purchased on 04/08/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I placed the order on July 6th and it has not arrived yet, it is August 9th, I am trying to get in touch via email but there is no way, I have sent 3 or 4 emails already and no answer, it seems that I have lost my money ordering here.
Comprador Verificado
purchased on 06/07/2022
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Answer from 1001hobbies
Hello , The package sent does not have tracking number, so it is in economy mode and may take up to 1 month to arrive. Thank you for your patience and understanding
1
/5
★☆☆☆☆
Time to receive delivery of product sold as available extremely long. other suppliers deliver in two days ....
Acquirente Verificato
purchased on 27/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Unable to deliver 1 box of soldiers in 1 72. Sent me 2 boxes in 1 35. Not serious at all. Not about to order, will go and see the competition.
Acheteur Vérifié
purchased on 11/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Package came from France to the United Kingdom in only one layer of bubble wrap as packaging, no box at all!
As a result my item, which was a collectors piece, was damaged very badly.
To add insult to injury they also taped my other item to the collectable items box, damaging it further.
I contacted them but have had no reply so far, I wouldn't recommend 1001 Hobbies.
Verified Buyer
purchased on 18/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Pity I didn't search the web before I bought it as I could have got it cheaper. But now for each model I think I would like to build I have googled them and if the model is not considerably cheaper for similar priced ones you can get them without paying postage. Sorry I will not use you again unless I am desperate and watch out for 2 month delivery
Verified Buyer
purchased on 16/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
You advertise as 1001hobbies.co.uk but I had to pay import duties of £80.00
How do you think I feel about you
Verified Buyer
purchased on 05/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Ordered 1 box of soldiers in 1/72 and received the same box in 1/35 twice after almost 3 weeks. Not serious at all, especially after being wrong 1 time and making the same mistake again. I'm not about to recommend your company and would like a full refund for my order.
Acheteur Vérifié
purchased on 28/07/2022
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1
/5
★☆☆☆☆
I received a Mickey puzzle, but the picture on the website is of cats. I wanted the cats. Disappointed because the photo and the title don't match.
Acheteur Vérifié
purchased on 24/07/2022
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1
/5
★☆☆☆☆
Part of the order does not correspond to what was purchased. I have already sent two emails to customer service and they have not answered me.
Comprador Verificado
purchased on 21/06/2022
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1
/5
★☆☆☆☆
Page not recommended at all after a month of waiting for an order that said 2 to 3 days I got the figure that was not instead of sending the expensive version they charge you as if it were that and send you a normal one.
Comprador Verificado
purchased on 29/06/2022
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1
/5
★☆☆☆☆
After placing the order a month ago, I still have not received the package.
Comprador Verificado
purchased on 24/06/2022
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1
/5
★☆☆☆☆
Not delivered on time and an extra £50 in shipment taxes - not made clear on the website!
Verified Buyer
purchased on 13/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Unfortunately I would not use this company again. Paid for Express delivery and said it would arrive 2-3 business days. Kept looking for tracking details and found nothing. After a week tried calling the number in the UK as it was a .co.uk website. This was then I got suspicious. Number kept dropping out. BEWARE. This is not a UK based Company like is says it is.
Emailed and got a reply saying item was in received in the UK on 11th July and I would get it within 2 days. Well two days had already passed and nothing.Still no tracking details
Called my credit card company to report a scam. They said to wait another week before looking into it. Then on 20th July nearly 2 weeks after placing order I find I have tracking details. These showed the item arrived in France on 16th so a complete lie by the company telling me it was in the UK on the 11th. It then arrived in UK at Heathrow on the 19th in the evening. I actually did receive this , thankfully but not until the 22nd July having paid for 2-3 express delivery on 8th.
Verified Buyer
purchased on 08/07/2022
1
/5
★☆☆☆☆
Problem with IBAN number on prepayment (Hobbies error). No reply by e-mail until after a reminder from the bank.
Verifizierter Käufer
purchased on 08/05/2022
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1
/5
★☆☆☆☆
1. I didn’t get all the products ordered
2. You don’t reply to the emails that I’ve sent regarding my order
3. My package was wrapped poor and the box of the product is damaged
4. I don’t think this review will be published
Verified Buyer
purchased on 26/06/2022