/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
We had a reception problem: the parcel never arrived. 1001hobbies took care of it. It took a long time (order at the end of June and reception in September) but in the end, I received my parcel at home. Thank you for your help.
Magali D.
purchased on 08/09/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Very poor communication and lack of information.
Juan Ramon B.
purchased on 26/08/2023
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
I trust your service. The only problem is the unreliability of the relay points in my home town, Orléans.
Laurent C.
purchased on 28/08/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
The order has FINALLY arrived
Pierre-henri G.
purchased on 08/08/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
When I placed my order, I would have liked to have been informed of the zero stock and that my payment would only be cashed when the order was dispatched... Fortunately, the order did not exceed 8 days.
J-pierre R.
purchased on 17/09/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Good product, reasonable delivery time, excessive delivery charges.
Yann B.
purchased on 24/09/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
Postage more expensive than item
Michel G.
purchased on 26/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Legitimate product, but delivery very delayed (2 weeks late), and no answer to my question.
Diane D.
purchased on 08/09/2023
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2
/5
★★☆☆☆
Yours is the MOST confusing hobby site I've ever visited. It just POORLY organized. THERE IS NO LOGICAL METHOD WHEN IDENTIFYING A PRODUCT.
Frederick D. A.
purchased on 31/08/2023
3
/5
★★★☆☆
Perfect product. Shipping and receiving time a week longer than expected and tracking information with 1001hobbies very scarce and they do not answer what you ask them, customer service leaves to be desired.
Comprador Verificado
purchased on 22/08/2023
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3
/5
★★★☆☆
Quick order acknowledgement. Then radio silence. If I hadn't followed up, I don't know when we would have been delivered!
Laurent L.
purchased on 10/09/2023
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2
/5
★★☆☆☆
I have not received a refund for the product paid for and not received, only a credit note! Does this mean that I have to purchase again?
Iole R.
purchased on 02/09/2023
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
3
/5
★★★☆☆
Nothing to say about the order. Well packaged, well protected, no worries. The tracking information was completely off the mark... that's a bit embarrassing.
Fabrice P.
purchased on 06/09/2023
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3
/5
★★★☆☆
It took a while to arrive but otherwise, perfect.
Fernando De La V.
purchased on 28/08/2023
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2
/5
★★☆☆☆
Received in over 2 weeks although everything was in stock. Disappointing first order.
Acheteur Vérifié
purchased on 15/08/2023
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3
/5
★★★☆☆
Products not up to my expectations, delivery time much too long.
Jean-marc C.
purchased on 03/09/2023
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2
/5
★★☆☆☆
Accepts orders without stock.
Roland S.
purchased on 14/09/2023
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3
/5
★★★☆☆
Delivery time too long, if an item is not available you should indicate the delivery timeframe for order completion
Roberto C.
purchased on 01/09/2023
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
2
/5
★★☆☆☆
I waited more than a month for a piece that I needed and bought more things to get free shipping. in the end they told me that they don't have them and they won't have them anymore. I got pieces that were not important for me, but in the invoice there were also things that I didn't get.in the end a lot of waiting, they sell something that they do not have, they invoice things that they do not send you, and all that waiting more than a month, I ordered everything in another store in poland, super hobby, and it arrived in 4 days, I give 2 stars for having someone in customer service department who spoke in Castilian if you can not speak French, that the store is in France.
Comprador Verificado
purchased on 03/08/2023
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2
/5
★★☆☆☆
Packaging not complete with the necessary coloring as described in the product presentation
Angelo M.
purchased on 28/08/2023
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3
/5
★★★☆☆
The delivery time was too long. In addition, my shipped order is incomplete. I am very disappointed.
Marcel-gaston F.
purchased on 29/08/2023
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3
/5
★★★☆☆
The order took a long time to arrive
Comprador Verificado
purchased on 16/08/2023
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3
/5
★★★☆☆
Doesn’t provide tracking information. No credible ETA. Took a long time to get here.
Won’t be doing business with them again.
David M.
purchased on 29/08/2023
2
/5
★★☆☆☆
Perfect delivery, but the product is not very efficient and fragile. I would not use it again.
Robert S.
purchased on 05/09/2023
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3
/5
★★★☆☆
The plush is perfect but the delivery needs to be improved. I received my parcel 1 month and a half after ordering it.
Zora G.
purchased on 28/08/2023
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3
/5
★★★☆☆
Received everything well packaged though. But find the delivery terms time quite long.
Johan M.
purchased on 09/09/2023
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2
/5
★★☆☆☆
Wrong driver and 1 parcel missing
Patrick M.
purchased on 08/09/2023
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2
/5
★★☆☆☆
There's a banner on the site informing us of delivery times of 24 to 48 hours. For just under 9 euros I was delivered after 14 days. When I asked about the tracking of my order, which was supposed to contain only in-stock items, the reply I received simply informed me that preparation had been delayed and that my order would be prepared quickly. In the end, I received my order with one item less, obviously no longer in stock at the time of preparation. I therefore have a credit note valid on a merchant site that I don't really want to order from any more.
Vincent C.
purchased on 02/09/2023
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3
/5
★★★☆☆
Order incomplete, reported by mail awaiting a return
Pierre M.
purchased on 03/09/2023
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3
/5
★★★☆☆
À l'avenir je souhaite être contacté en Français. Ma commande passée le 24 août a été livrée le 11 septembre, ce délai est beaucoup trop long. Cela est justifié par un article manquant pour lequel j'ai reçu une note de crédit sous la forme d'un bon à valoir... une note de crédit implique un remboursement et aucune autre formule n'est acceptable. Compte tenu de la médiocrité du service je n'ai pas l'intention de faire usage de ce bon à valoir. D'autant plus que si j'en fais usage, je serai facturé des frais de livraison. Pour info, ces produits sont disponibles sur d'autres sites de vente et en général 30% moins chers.
Marc V.
purchased on 24/08/2023
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