/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Customer service really sucks, you can tell they send your messages ASAP with standard replies. Without taking the time to read through and help you properly. Haven't come across such Customer Service since years.
Geverifieerde Koper
purchased on 02/07/2022
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1
/5
★☆☆☆☆
Carrosserie avec 3 semaine de retard pas de message rein nous sommes un club de modelisme avec 17 adhérant croyer mous nous achetteron ailleurs il y avaitores de 11 kit a acheter aux 1/10 rc team va se frotter les mains
Acheteur Vérifié
purchased on 17/06/2022
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1
/5
★☆☆☆☆
Poor communication regarding order, and should have been more warning about import fees due.
Verified Buyer
purchased on 27/06/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Ordered a Dice bag and dice. Was sent the Dice Bag with not dice. Tried to contact the company to get the rest of my order shipped to me but nothing was done. I will not be using this site again.
Verified Buyer
purchased on 03/06/2022
Answer from 1001hobbies
Hello , Thank you for your email We apologyze for this incident can you please send us an email o [email protected] Best regards
1
/5
★☆☆☆☆
Very disappointed with my purchase. Item does not work.
Acheteur Vérifié
purchased on 02/07/2022
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1
/5
★☆☆☆☆
I ordered my product on 7 June with a 1 to 2 week delivery. I did not realise that warehouse was in France. I had to wait 10 days for the order to be processed. It then was ready for dispatch. Then late Friday an error appeared on my order. I emailed at the beginning of the following week to find out what the problem was and when i would get the product and they said my order had a computer bug so the order had to be recreated and it would be delivered in 3 days. I had to wait another 7 days while this order was processed. It then went ready for dispatch and then surprise surprise an error appeared. I again emailed to cancel the order. They responded that the order had been dispatched and if I wanted my money back I would have to return the product. UPS did not collect the product from the warehouse until lunch the next day. I will never use this company ever again.
Verified Buyer
purchased on 07/06/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
They advertised the rare version of the product (and still do) however they sent the common version i can get on amazon instead. Still awaiting to hear back with a free returns label.
Verified Buyer
purchased on 07/02/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Bad very bad, I still have not received my order. You charge high postage for express courier. It's been more than three weeks. Very bad service. I will never buy anything else from you again, that's for sure.
Comprador Verificado
purchased on 15/06/2022
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1
/5
★☆☆☆☆
The item arrived over a month late, moreover not sealed and a large portion of oil was in the envelope.
The item was ordered in early May and was to be delivered by 18/05 of course payment upon issuance of the order. Of two items ordered only one arrived and after multiple reminders because they do not warn of any lack of stock availability. A Credit Note was issued for the other item in early June but at the time of the refund transfer there is not even a shadow.
Company to avoid absolutely, very lacking in organization and seriousness.
Acquirente Verificato
purchased on 09/05/2022
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Answer from 1001hobbies
Hello, The second product will be refunded as soon as possible, as stated in the e-mail sent on Friday, 24 /06, as soon as we have received your BIC and iban via e-mail. Thank you for your understanding, 1001 hobby customer service.
1
/5
★☆☆☆☆
First you are told that the order has been canceled because the figurine you ordered is not available. After a while, when you ask for a refund of the amount you paid months ago, you receive a message in French saying that the refund may take weeks. After these messages, I ordered the figurine elsewhere and suddenly I get the message that the figurine has been sent after all. My email asking them not to do this (I already had it) and to refund me the money was ignored.....
Verifizierter Käufer
purchased on 20/06/2022
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.uk
1
/5
★☆☆☆☆
Nuuuuuulll nuuuullll
Acheteur Vérifié
purchased on 16/06/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Out-of-stock items block the entire process, so if you are impatient, please be on your way.
Comprador Verificado
purchased on 27/05/2022
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1
/5
★☆☆☆☆
The worst shipping and delivery time. Over 3 weeks to deliver what they say they have in stock. Would never buy from them again!
Verified Buyer
purchased on 02/06/2022
Answer from 1001hobbies
Dear customers, We thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in the company's stock in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. Thank you for your understanding 1001hobbies
1
/5
★☆☆☆☆
It took a long time for an order in Spain. I placed an order, and after 3 days of waiting, I bought the same thing from another store, and it arrived before the original order. I sent a package by post, it arrives sooner to other countries, than the method used by 1001 hobbies. Maybe I'm wrong, and their warehouse is in Singapore.
Comprador Verificado
purchased on 01/06/2022
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1
/5
★☆☆☆☆
Very long for a delivery order placed on 2/06/2022 delivered on 17/06/2022 then you do not make any commercial gesture for the customers of long date From now on I will go to see elsewhere
Acheteur Vérifié
purchased on 02/06/2022
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1
/5
★☆☆☆☆
1 month waiting to be reimbursed and 0 response on the location of my package...
Acheteur Vérifié
purchased on 21/05/2022
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1
/5
★☆☆☆☆
My package was delivered on tracking but I haven't received anything in my mailbox. Customer service is no longer responding to me.
Acheteur Vérifié
purchased on 14/06/2022
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1
/5
★☆☆☆☆
I still haven't received the order and it has been 18 days, I don't think this situation is logical. If I am not going to receive it, I could get my money back.
Comprador Verificado
purchased on 29/05/2022
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1
/5
★☆☆☆☆
Article was different from the picture.
Geverifieerde Koper
purchased on 06/06/2022
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1
/5
★☆☆☆☆
Never received- local post office indicated delivered but it wasn’t - they can’t find package - I know it’s not entirely the fault of 1001 but I am much less likely to purchase from again
Verified Buyer
purchased on 26/05/2022
1
/5
★☆☆☆☆
The delivery was made with delay compared to what was advertised
Geverifieerde Koper
purchased on 03/06/2022
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1
/5
★☆☆☆☆
Slow and no tracking, bad attitude
Verified Buyer
purchased on 26/05/2022
1
/5
★☆☆☆☆
Expensive and time-consuming delivery (more than a week for problems)
Acheteur Vérifié
purchased on 17/05/2022
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1
/5
★☆☆☆☆
Very dissatisfied, my order is missing a product that you don't have in stock. And you haven't replied to my e-mail about the missing item in my order.
Acheteur Vérifié
purchased on 26/04/2022
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1
/5
★☆☆☆☆
Article incomplete, Missing remote control, charger, battery, servo motor and servo receiver. Crooks, to do.
Acheteur Vérifié
purchased on 26/05/2022
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1
/5
★☆☆☆☆
Very disappointed death figurines garbage part
Acheteur Vérifié
purchased on 12/05/2022
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1
/5
★☆☆☆☆
Had to pay import tax which was not quoted
Verified Buyer
purchased on 15/02/2022
1
/5
★☆☆☆☆
Hello it's been nearly 1 month that I'm waiting for my refund that I still have not received, your employer has canceled the order, and I still have received nothing having sent several e-mail with and without response towards the end I advise anyone to buy from you especially as I must be reimbursed a sacred sum of money 500 €.
Acheteur Vérifié
purchased on 10/05/2022
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1
/5
★☆☆☆☆
Not recommended
Comprador Verificado
purchased on 13/04/2022
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1
/5
★☆☆☆☆
"Instant ship" Took 3 weeks to leave the warehouse, another month to get here, when it got here it was packaged in nothing but bubble wrap... no box or anything just bubble wrap for international shipping, the box was damaged so badly it was open and the decal sheet fell out as I carried it into my house... A basic box would have prevented all of this but that is too much for 22 in shipping on 70usd in items I guess. They have not answered my emails yet, might have to force a refund. AVOID AT ALL COSTS
Verified Buyer
purchased on 28/04/2022