/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
When they don't have the product, stressing the wait
Acheteur Vérifié
purchased on 04/08/2023
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3
/5
★★★☆☆
It's the delivery that spoils everything because the rest is fine, just as I wanted it. But the package I received was open. Nothing was missing but it looks bad as a first impression I even took a photo.
Vincent M.
purchased on 16/08/2023
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3
/5
★★★☆☆
The shipment arrived several days late and you could not see the tracking of the package. A couple of the letters arrived stained. Otherwise fine.
Lucas D.
purchased on 25/08/2023
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3
/5
★★★☆☆
Slow shipping/supply
Florent A.
purchased on 26/08/2023
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3
/5
★★★☆☆
Very good products delivery time too long 17 days.
Jean-marc C.
purchased on 30/08/2023
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3
/5
★★★☆☆
Nice case, but slow to ship
Geert L.
purchased on 01/09/2023
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3
/5
★★★☆☆
The content is fine, but when an article is missing and you wait 2 months without news, the follow-up could be better so that at least the rest is sent beforehand. Without any protest on my part, this could have gone on for 6 months or even longer! ! That's not very serious when you're paying in advance.
Franck O.
purchased on 01/09/2023
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3
/5
★★★☆☆
Only I thought it would come to me from Italy instead of France, but some Italian sellers especially if not from my area, they take longer....
Marangoni M.
purchased on 26/08/2023
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2
/5
★★☆☆☆
The product arrived 15 days later than the originally agreed-upon delivery date. Unfortunately, they didn't proactively notify me about the delay or offer an alternative solution. I had to initiate contact with them to inquire about the reason for the delay, and their responses were consistently vague. The items I purchased were intended as a birthday gift for a family member, but I was unable to give them on time due to this delay.
Verified Buyer
purchased on 08/08/2023
2
/5
★★☆☆☆
After-sales service not really responsive for me
Acheteur Vérifié
purchased on 26/08/2023
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Answer from 1001hobbies
Hello Sir, Thank you for taking the time to let us know what you think of our customer service. We're sorry, but you placed your order on Saturday evening at 22:18. You sent us an email on August 27 09:57 (Sunday, to ask us to cancel....). We're sorry we didn't have time to cancel your order, but please understand that Monday is often the busiest day for customer service. Thank you for your understanding. Sincerely, 1001hobbies
2
/5
★★☆☆☆
1 month delivery or almost ...
Acheteur Vérifié
purchased on 11/08/2023
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3
/5
★★★☆☆
The gift wrapping leaves a lot to be desired.you could make more effort if you have to pay for it.had to repackage it looked impossible.
Verifizierter Käufer
purchased on 25/08/2023
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3
/5
★★★☆☆
It took 20 days to arrive.
Verifizierter Käufer
purchased on 19/07/2023
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3
/5
★★★☆☆
It is a good and reliable site but the delivery time is long, tremendously long
Geverifieerde Koper
purchased on 26/07/2023
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3
/5
★★★☆☆
As I told you I received a box that was all torn up, you could easily take the products out of the box which was much too big for what was inside very disappointed I will think again before ordering from you.
Acheteur Vérifié
purchased on 08/08/2023
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2
/5
★★☆☆☆
I bought a product 7 months ago and I still don't know when it's going to arrive, or even if it's going to arrive or not. It is supposed to have been shipped 5 weeks ago, but apparently they are supposed to bring it on foot. The only positive thing is that when I write an email to find out how things are going at least I get an answer.
Comprador Verificado
purchased on 30/06/2023
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2
/5
★★☆☆☆
Answered queries quite quickly but did resolve issue to my liking
Verified Buyer
purchased on 30/07/2023
3
/5
★★★☆☆
I placed this order using vouchers they had made me to make up for the messes of the previous order, this time the products were available on time but then to complicate things they thought it best to ship with the French postal service instead of a courier as the previous time, so the order took 20 days to arrive, yet the shipping rate was always 7.50 euros.
I will leave you the review of the previous order to understand the situation: they are confusing, some products that were supposed to arrive in a short time never arrived and other products apparently available, while waiting for them to arrive the others disappeared or even became pre-orders. I had to send a lot of emails and make several phone calls while also having to insist that I demanded refunds, which they then did with a couple of refunds and a voucher, which fortunately I was able to spend because there was another item I was interested in. in short out of 5 models I received one that took three weeks to ship despite it being available. in short they are honest in that they refunded what they owed but too dispersive, on the model I received I saved something compared to average prices but it was not worth all the time I had to waste.
Acquirente Verificato
purchased on 27/07/2023
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3
/5
★★★☆☆
I absolutely did not like the packaging : it is not possible to ship a sheet of decals without a piece of hard cardboard in the envelope. My sheet arrived a little folded but still usable, otherwise I would have returned it.
Acquirente Verificato
purchased on 23/07/2023
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3
/5
★★★☆☆
It took a long time for some paints to be delivered. If I could have found them elsewhere I would not have got them from 1001 Hobbies.
Verified Buyer
purchased on 13/08/2023
3
/5
★★★☆☆
Instructions in Chinese!!! But there's a law?
Acheteur Vérifié
purchased on 18/08/2023
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2
/5
★★☆☆☆
Bad company
Verified Buyer
purchased on 19/07/2023
3
/5
★★★☆☆
A little pricey, but so are the others selling this stuff. Since it comes from France (which really isn't clear when you order) takes longer then normal.
Verified Buyer
purchased on 11/08/2023
2
/5
★★☆☆☆
Hello, I'm very unhappy with my last 3 paint purchases, why? there's too much thinner in the paint pots which makes the paint too liquid and does a poor job. the worst is the enamel brown gloss 80 pot which contains 2/3 thinner. I'm thinking of changing paint brands. Best regards. M.GUILBON.
Acheteur Vérifié
purchased on 31/07/2023
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3
/5
★★★☆☆
Received order several weeks later than it claims on the website (about one week)
Verifizierter Käufer
purchased on 26/07/2023
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2
/5
★★☆☆☆
There are no detailed french assembly instructions inside, nor any other assembly instructions, very disappointed for a first order.
Acheteur Vérifié
purchased on 11/08/2023
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3
/5
★★★☆☆
As usual not enough gloss not enough colors and then the discount of 5 percent for a purchase of 100 euros not good that I do not have a big pension so I can not afford thenb I will not buy paint to let it harden in the pot waiting to use voila the result of my experience good day jack
Acheteur Vérifié
purchased on 11/08/2023
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2
/5
★★☆☆☆
I ordered a red car and a blue one arrived!!! I sent you a message ...No answer!!!!! Not a very serious shop!!!!!
Acheteur Vérifié
purchased on 15/08/2023
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3
/5
★★★☆☆
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Verifizierter Käufer
purchased on 09/08/2023
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3
/5
★★★☆☆
The timing and tracking have taken too long, more information on the process would be encouraging. The shipment is correct.
Comprador Verificado
purchased on 10/07/2023
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