/5
★★★★☆
based on 37028 reviews published
★★★★☆
based on 37028 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The package arrived with a considerable delay but otherwise all ok
Micaela P.
purchased on 23/05/2023
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
2
/5
★★☆☆☆
Lots of choice but clunky site, long shipping times and unclear communication
Sandra Z.
purchased on 14/08/2023
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2
/5
★★☆☆☆
Delivery time not respected.
Vincent M.
purchased on 18/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
There's no French translation, so it's unusable. Despite my e-mail, no response.
Too bad
Marc Z.
purchased on 29/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Part in stock on the site with a lead time of 2 to 4 weeks (order placed in August, staff on vacation, understandable), problem, the part is in stock, but with the supplier who...is in England. order received at the end of September, beyond the expected lead time, I understand that 1001 hobbies is dependent on its supplier and English customs, but not to display product in stock.
I would like to thank the person I spoke to on the phone, who gave me an explanation and made a commercial gesture, and who was also waiting for his orders (taken "hostage" by British customs/ long live Brexit. Sincerely
Jean-marc G.
purchased on 12/08/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
3
/5
★★★☆☆
The site, and journey within it was fine. The only issue I have is the French element which seemed unnecessary to me. Good service. Thank you.
Chris S.
purchased on 01/09/2023
Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
3
/5
★★★☆☆
High price compared to the other two sites I use
Éric L.
purchased on 06/09/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your trust. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
I did receive my last parcel, but it wasn't packed well enough. My product was badly damaged! I hope that you will solve this packaging problem with, for example, cardboard and bubble wrap.
Kevin S.
purchased on 11/09/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
We had a reception problem: the parcel never arrived. 1001hobbies took care of it. It took a long time (order at the end of June and reception in September) but in the end, I received my parcel at home. Thank you for your help.
Magali D.
purchased on 08/09/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Very poor communication and lack of information.
Juan Ramon B.
purchased on 26/08/2023
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
I trust your service. The only problem is the unreliability of the relay points in my home town, Orléans.
Laurent C.
purchased on 28/08/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
The order has FINALLY arrived
Pierre-henri G.
purchased on 08/08/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
When I placed my order, I would have liked to have been informed of the zero stock and that my payment would only be cashed when the order was dispatched... Fortunately, the order did not exceed 8 days.
J-pierre R.
purchased on 17/09/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Good product, reasonable delivery time, excessive delivery charges.
Yann B.
purchased on 24/09/2023
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
Postage more expensive than item
Michel G.
purchased on 26/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Legitimate product, but delivery very delayed (2 weeks late), and no answer to my question.
Diane D.
purchased on 08/09/2023
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2
/5
★★☆☆☆
Yours is the MOST confusing hobby site I've ever visited. It just POORLY organized. THERE IS NO LOGICAL METHOD WHEN IDENTIFYING A PRODUCT.
Frederick D. A.
purchased on 31/08/2023
3
/5
★★★☆☆
Perfect product. Shipping and receiving time a week longer than expected and tracking information with 1001hobbies very scarce and they do not answer what you ask them, customer service leaves to be desired.
Comprador Verificado
purchased on 22/08/2023
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3
/5
★★★☆☆
Quick order acknowledgement. Then radio silence. If I hadn't followed up, I don't know when we would have been delivered!
Laurent L.
purchased on 10/09/2023
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2
/5
★★☆☆☆
I have not received a refund for the product paid for and not received, only a credit note! Does this mean that I have to purchase again?
Iole R.
purchased on 02/09/2023
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
3
/5
★★★☆☆
Nothing to say about the order. Well packaged, well protected, no worries. The tracking information was completely off the mark... that's a bit embarrassing.
Fabrice P.
purchased on 06/09/2023
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3
/5
★★★☆☆
It took a while to arrive but otherwise, perfect.
Fernando De La V.
purchased on 28/08/2023
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2
/5
★★☆☆☆
Received in over 2 weeks although everything was in stock. Disappointing first order.
Acheteur Vérifié
purchased on 15/08/2023
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3
/5
★★★☆☆
Products not up to my expectations, delivery time much too long.
Jean-marc C.
purchased on 03/09/2023
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2
/5
★★☆☆☆
Accepts orders without stock.
Roland S.
purchased on 14/09/2023
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3
/5
★★★☆☆
Delivery time too long, if an item is not available you should indicate the delivery timeframe for order completion
Roberto C.
purchased on 01/09/2023
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
2
/5
★★☆☆☆
I waited more than a month for a piece that I needed and bought more things to get free shipping. in the end they told me that they don't have them and they won't have them anymore. I got pieces that were not important for me, but in the invoice there were also things that I didn't get.in the end a lot of waiting, they sell something that they do not have, they invoice things that they do not send you, and all that waiting more than a month, I ordered everything in another store in poland, super hobby, and it arrived in 4 days, I give 2 stars for having someone in customer service department who spoke in Castilian if you can not speak French, that the store is in France.
Comprador Verificado
purchased on 03/08/2023
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2
/5
★★☆☆☆
Packaging not complete with the necessary coloring as described in the product presentation
Angelo M.
purchased on 28/08/2023
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3
/5
★★★☆☆
The delivery time was too long. In addition, my shipped order is incomplete. I am very disappointed.
Marcel-gaston F.
purchased on 29/08/2023
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3
/5
★★★☆☆
The order took a long time to arrive
Comprador Verificado
purchased on 16/08/2023
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