Reviews 1001hobbies

Responsive store and top-notch customer service!

Good response to the request

Fast delivery, very good follow-up and the car is perfect - my son is enjoying it.

Order arrived safely. Models as expected.

This company has very good products which I would like to continue purchasing. The only thing that is encouraging me to additionally go else ware is the very long lead time from France.

Product arrived in great shape and in a reasonable amount of time considering coming from the EU. Very happy with the transaction.

Initially, I was very angry and frustrated with this company for the following reasons: 1. For a week my items had not been dispatched or processed despite the website stating they dispatch items within 48 hours. 2. Because of the delay the main item I had made the order for had sold out. I was issued a voucher to use at a later date on the website but customer care did sort this for me and issued a refund instead, rightly so. 4. I was under the impression the company was fom the UK as they use a UK domain name and website, but they are actually based in France. I was lucky to escape a customs charge. It was a very stressful process because I felt the website was not very transparent. HOWEVER, the shipping was fairly quick from overseas, the items I did receive are fantastic quality. Once I raised an issue with customer care they were pretty speedy with their replies also. I would use again in the future, but would bare in mind the possibility of a custom charge and order with plenty of time.

User-friendly, accessible site.

Fast delivery, 100% recommended

Order conforms, well packaged. Very appreciative of the information sent by e-mail concerning the delivery and receipt of the order.

Fast and good delivery

Very satisfied

Fast delivery and well packaged.

I was kept well informed of the progress of the delivery, which was quicker than expected.

Parcel received in a very reasonable time, attractive prices.merci

Very quick and clear navigation, very well organized.

Very good

Well-designed site with practical search engine and filter Fast parcel delivery

Top service!

As far as I'm concerned, it's not always easy to find the paints recommended in the model leaflets, as the names and sometimes the references are different between the site and the leaflets. Some standardization would be welcome, and would facilitate the work of "novices" like myself. Otherwise, the number of models is impressive, and delivery times are respected (with the occasional "miss"!).) I've discovered wooden models, which require less tooling than plastic or metal models, and produce beautiful objects. Only one problem = I order faster than I assemble my models, and I'm building up quite a stock i But it's so tempting ...

Difficult to find add-ons and alternatives

Perfect

All is ok

Item according to description, fast shipping. Satisfied with the purchase.

Fast delivery

I have to say that 1001 hobbies responded timelessly to my emails regarding my missing package and their Customer Service Dept. were very attentive at all times. My husband was delighted with his goods when it finally arrived due to delays with the post and I would buy from this organisation again without a doubt.

Very fast, very informative, very reliable - thank you very much

Fast and reliable

No prpobleme

Nickel, great reactivity from the after-sales service when an order had to be modified a few days before christmas, a small error despite everything in the said order, but no worries, again an after-sales service that reacted within the hour 2 days before christmas. what more can i say? nothing! it's top notch!

Serious company. Shipping was on time to put the gift under the tree.

The product arrived well packaged and in a timely manner.

Fast and compliant

Exactly what I expected.

First order, perfect from start to finish! See you soon!

Easy ordering on the site. Fast shipping and receiving.

I’ll use them again…soon!

I like thank you for getting my delivery to me before Christmas as it was a present you got it to me in time and was delivered at the right address not like other companies that keep delivering them some where els so thank you have a wanderful Christmas and all the best for the new year 2023

Quick delivery

Shipping times to the USA are understandably lengthy. The service and products are excellent. I was able to find items at 1001 Hobbies that I could not locate anywhere else. I would recommend.