/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very disappointed with this site, I strongly advise against it.
Acheteur Vérifié
purchased on 17/03/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
My shipment arrived with damaged packaging and broken contents to my complaint, I got so far no answer very bad service here I never buy again
Verifizierter Käufer
purchased on 23/01/2022
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
No refund, its been 2 months, not a UK company despite its deception
Verified Buyer
purchased on 04/02/2022
1
/5
★☆☆☆☆
Order did not arrive for far too long.
Verifizierter Käufer
purchased on 19/01/2022
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1
/5
★☆☆☆☆
Model sent in a simple postal envelope. On receipt, half the envelope was crushed, unusable model.... No further comments
Acheteur Vérifié
purchased on 19/02/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Wrong product received. Came in the box as advertised but the product inside wasn’t correct
Verified Buyer
purchased on 17/03/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Very bad experience. Ordered 2 model cars in December 2021 for about €72.00. Emailed several times after 2 months when to expect the order. Would be shipped. Of course received nothing. Then 4 request to refund the amount I paid. Answer was, passed on to financial administration, take into account 2 weeks processing. After one and a half weeks still no refund.
Very bad experience. Ordered 2 model cars in December 2021 for about €72.00. Emailed several times after 2 months when to expect the order. would be shipped. Received nothing of course. Then 4 request to refund the amount paid by me. Answer was, passed on to the financial administration, takes into account 2 weeks of processing. After one and a half still nothing refunded. très mauvaise expérience. Commandé 2 voitures miniatures en décembre 2021 pour environ 72,00 €. Envoyé plusieurs fois par e-mail après 2 mois quand attendre la commande. serait expédié. Rien reçu bien sûr. Après 4 demande de remboursement du montant payé par moi. La réponse était, compte tenu de l'administration financière, prend 2 semaines à traiter. Après un an et demi toujours rien remboursé
Geverifieerde Koper
purchased on 15/12/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Navigation is complicated Too many manipulations before making a choice. Between the commune or the site says in stock and delivery 2 months later what more can you say.
Acheteur Vérifié
purchased on 11/03/2022
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1
/5
★☆☆☆☆
The box of Belgian artillery waterloo 1815 was open and pieces are missing...I have written to you and you have not answered..these things must be notified before sending.
Comprador Verificado
purchased on 20/02/2022
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1
/5
★☆☆☆☆
Let's just say that I have been making purchases over the Internet for about 20 years now. Well, 1001 Hobbies.co.uk is the first and only internet seller where I feel ripped off. I ordered (07/2021) a model kit Space Probe Voyager but got a bag of ball bearings. A second attempt was made (via credit voucher / 02/2022) but had to pay shipping costs again, again got a bag of ball bearings. I finally asked for refund but no real response to this. From me next advice: rather buy from another online provider. It will save you a lot of misery.
Geverifieerde Koper
purchased on 11/02/2022
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1
/5
★☆☆☆☆
Very bad.Not delivered on time; ordered two things one received; way too late.Have been waiting for weeks now for refund of the undelivered item and nothing comes.Never order anything again.
Geverifieerde Koper
purchased on 22/02/2022
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1
/5
★☆☆☆☆
Well what can I say? Instead of the kit I ordered, I received a set of paint masks as there was a confusion with the serial number. The order clearly had the name of the aircraft of the kit I ordered but that didn't seem to make any difference. I was told to keep the masks and that I would be refunded. It didn't happen until I reminded them weeks later.
Verified Buyer
purchased on 27/01/2022
1
/5
★☆☆☆☆
If there were zero stars I would DO that! I placed my order in December and it has not arrived to this day!!! I'm pissed off! Total scam I had booked express shipping because it was 12/17/2021 and I wanted it to be there for my husband on Christmas! I'll never order here again. And every time you try to contact them. Will only be sorry etc . No update no replacement nothing! Totally disappointed! Never again
Verifizierter Käufer
purchased on 17/12/2021
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1
/5
★☆☆☆☆
I'm very unhappy with the way I've been treated by 1001 Hobbies. When I was at their site I had intended to order some decals, but when I got to the point where I learned the shipping cost, I felt that it was way too much. So I didn't complete the order. I DID NOT COMPLETE THE ORDER. 1001 Hobbies were aware that I didn't complete the order because they emailed me to ask why. I told them. Then they charged me US$71. and shipped it anyway. When I complained to Pay Pal and to 1001 Hobbies, 1001 Hobbies said they'll refund my money WHEN THEY GET THE STUFF BACK. So I now have to pay to ship it back, when I didn't want it in the first place. It hasn't arrived yet, but will be mailed back as soon as it's received. will never order from them again, ever.
Verified Buyer
purchased on 25/02/2022
1
/5
★☆☆☆☆
Delivery was worthless
Geverifieerde Koper
purchased on 01/03/2022
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1
/5
★☆☆☆☆
The stock of the store is not real and once you have paid they tell you that they will not be able to send it in the estimated time. Thank goodness for the paypal payment that gave me certain guarantees.
Comprador Verificado
purchased on 15/02/2022
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1
/5
★☆☆☆☆
One model was broken, and I had to pay import duty !!!
Verified Buyer
purchased on 02/03/2022
1
/5
★☆☆☆☆
I never received the product and after repeated E-mails also did not get the money back. Am very dissatisfied. Don't know if I will ever get my money back.
Geverifieerde Koper
purchased on 14/01/2022
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1
/5
★☆☆☆☆
Third attempt! Shortly after ordering, I canceled the order by e-mail. Three weeks later, the parcel arrived anyway. I sent it back at my own expense. So far I have not received any money.
Verifizierter Käufer
purchased on 29/01/2022
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1
/5
★☆☆☆☆
Dishonest and unreliable company. website co.uk. Unfortunately, this is misinformation because the shipment is from France, the seller does not provide the actual cost of the purchase, I had to pay over £ 45 customs duty. they do not respond to sent emails.
Verified Buyer
purchased on 04/03/2022
1
/5
★☆☆☆☆
I express my disappointment concerning order UD8IBUARU.
That order consisted of two kits: - SMER kit - Fiat CR.32 - Flying Machine kit - Paggio P108 Now, while the SMER kit arrived exact, the Flying Machines kit arrived incorrect tispect to what was published in your online catalog.
In fact instead of the kit, a transparent envelope arrived with a card inside with a picture of in airplane, moreover not even related to the Piaggio p108.
Big disappointment!
The fact that the envelope had a label with a bar code and P108 written on it, I think it was an oversight during storage, at least this I want to believe!!!
I voiced this complaint of mine already by email because I could not find a way to do it on your site.
But no acknowledgement or response.
I would appreciate being able to return the wrong merchandise, and maybe purchase something different.
Ps: I realized, unfortunately after the purchase and after the email complaint, that already another user had been risetvato the same treatment.
Acquirente Verificato
purchased on 21/02/2022
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1
/5
★☆☆☆☆
I AM STILL WAITING FOR MY ORDER PLACED ON 09/02......
Acheteur Vérifié
purchased on 03/03/2022
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1
/5
★☆☆☆☆
Too small and not at all practical to assemble
Acheteur Vérifié
purchased on 14/02/2022
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1
/5
★☆☆☆☆
So I ordered a hg kshatriya and received the wrong item a entry grade gundam (for like a quarter of the price) and sent an email to them but all I got back was send us it back this is unacceptable I request that u send out the correct item or if you can do that a full refund this is terrible 1 of worst sites ever I feel like you have treated me like a mug plus when I tried to call you r always close if u can get back to me asap so we can resolve this problem
Verified Buyer
purchased on 26/02/2022
1
/5
★☆☆☆☆
Lousy experience. Despite repeated requests to stop sending me Spam from your company, they continue to do so.
Comprador Verificado
purchased on 28/01/2022
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1
/5
★☆☆☆☆
Wrong product delivered after 4 weeks delivery time
Verifizierter Käufer
purchased on 18/01/2022
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1
/5
★☆☆☆☆
What a lack of professionalism! After returning a product, the site clearly shows that the refund request has been taken into account, but it's now been over a month that, despite several reminders, I haven't seen a thing... My future purchases on this site are compromised, too bad!
Acheteur Vérifié
purchased on 20/01/2022
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1
/5
★☆☆☆☆
Never again
Verifizierter Käufer
purchased on 25/02/2022
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1
/5
★☆☆☆☆
Nil! delivery, customer service ... nil!
Acheteur Vérifié
purchased on 15/02/2022
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1
/5
★☆☆☆☆
The TAMIYA X50 color on your website does not correspond to reality. I wanted a light blue color and what I got is a dark blue color. I consider myself deceived because if I had known this I would have ordered a lighter color.
Comprador Verificado
purchased on 17/02/2022
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