/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order took a long time to arrive. These were needed on promised delivery date but arrived much later so I had to order this order elsewhere and received it faster
Geverifieerde Koper
purchased on 07/08/2023
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3
/5
★★★☆☆
Are confusing, some products that were supposed to arrive in a short time never arrived and other products apparently available, while waiting for them to arrive others disappeared or even became pre-orders. I had to send a lot of emails and make several phone calls while also having to insist that I demanded refunds, which they then did with a couple of refunds and a voucher, which luckily I was able to spend because there was another item I was interested in. in short out of 5 models I received one that took three weeks to ship despite it being available. in short they are honest in that they refunded what they owed but too dispersive, on the model I received I saved something compared to average prices but it wasn't worth all the time I had to waste.
Acquirente Verificato
purchased on 24/05/2023
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3
/5
★★★☆☆
Goods as promised. Delivery time far too long. Communication ok, but not precise.
Verifizierter Käufer
purchased on 02/08/2023
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2
/5
★★☆☆☆
Delivery takes a long time - incorrect status updates
Verifizierter Käufer
purchased on 01/08/2023
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3
/5
★★★☆☆
The paint colors do not match, yellow and burgundy among others. 4 colors received, only 2 usable, and if I follow the nomenclature I need 14 so frustration.
Acheteur Vérifié
purchased on 06/08/2023
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2
/5
★★☆☆☆
This is my 2nd order with 1001 Hobbies. The first one went smoothly, but for the last order, an item was missing from my package. On my account, the missing item was supposed to be in the parcel (no separate shipment or later notification) and no note in the parcel. The same day I sent an e-mail to the website address and to this day I still have no reply from them (parcel received on 09/08 and it's now 13/08). I don't know why my item was missing from my parcel, nor whether it will be delivered soon or not... I still have no answer even though my order has been paid in full! I'm disappointed with the after-sales service! I haven't even received an acknowledgement of receipt, after sending my query by e-mail, stating that my request had been processed. Will I get my money back? Will I finally receive my parcel? I'm still in the dark and I don't think this is right and professional.
Acheteur Vérifié
purchased on 29/07/2023
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2
/5
★★☆☆☆
Too long. One week to process an order before shipping. Buying from France is fine, but ordering from abroad is quicker...
Acheteur Vérifié
purchased on 01/08/2023
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2
/5
★★☆☆☆
Today, August 11, I am still waiting for my order, which was scheduled for delivery on August 1. According to what they tell me, as I chose the untracked shipping option, if I don't receive it in about a month from the due date, I will contact them again. What does the fact that you choose the untracked shipping option have to do with the fact that the order will arrive on time? Please clarify this for me, the order is paid for.
Comprador Verificado
purchased on 24/07/2023
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3
/5
★★★☆☆
I bought 2 constructions but if I knew that it is explained only in German I would never have made the purchase also because I did not choose the easier ones....peccato....they are new and left in the closet
Acquirente Verificato
purchased on 03/07/2023
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2
/5
★★☆☆☆
I ordered 2 items. I only received 1 of the items and was charged for both items.
Verified Buyer
purchased on 22/07/2023
3
/5
★★★☆☆
The site is done well, easy to choose and order the product. However, the delivery time is too long for a not inconsiderable cost.
Acquirente Verificato
purchased on 03/07/2023
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2
/5
★★☆☆☆
Received a wet and ripped package, damaged decals and instructions, and support has had 36 hours now and no reply, so i'm left not happy at all. I have paid 11,5 euros for the delivery special of it being brought through the carwash on the way to me, so how am i to feel other than disgusted, was excited to build my F-8 crusader, but now, i man... meh. the delivery having ruined it has kinda ruined it for me as well.
Verifizierter Käufer
purchased on 29/07/2023
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2
/5
★★☆☆☆
The quality was good but the expectation of this item being an actual backpack was a huge letdown and waste of $100 when I still have to go buy another backpack
Verified Buyer
purchased on 25/07/2023
3
/5
★★★☆☆
Best thing was the price on this particular model, but they're often not competitive on price. It's not apparent when ordering, but dispatched from Europe, which means a delay on delivery. Worst thing, only wrapped in bubble wrap, so more prone to damage and was grilled by the postie about the kit, which could be clearly soon through this.
Verified Buyer
purchased on 28/07/2023
3
/5
★★★☆☆
Order only partially completed, but had paid full price.
Verified Buyer
purchased on 11/07/2023
2
/5
★★☆☆☆
I waited over 1 month for my order although a delivery time of max. 1 week was stated. I wrote to support and only received a reply days later. But the product was good
Verifizierter Käufer
purchased on 05/07/2023
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2
/5
★★☆☆☆
I ordered a low-wind kite, not in stock when ordering, but it seemed ok to wait for a week. Somehow it seemed not possible to get it in a reasonable time. I had ordered an additional cheaper kite, on one hand it would make the delivery free, on the other hand the item could be a toy for my kid. I ended up only having the 'toy-kite' AND having to pay delivery cost. On top of that I had to 'yell' at them to get the full refund (minus delivery cost for the cheaper item I was much less interested in...). In summary not a satisfactory experience.
Comprador Verificado
purchased on 28/07/2023
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3
/5
★★★☆☆
Shipping was very slow...The stickers were placed over the paint labels, and when I tried to peel them off they took the label away with them, so it was very difficult to work out which shades of color were which...otherwise, packaging was very good.
Verifizierter Käufer
purchased on 17/07/2023
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3
/5
★★★☆☆
The special radar tower I bought with previous order , expensive and quality pulls at nothing for a collector-builder .To place so many orders with you this is really very poor result , really leaves much to be desired .
Geverifieerde Koper
purchased on 14/07/2023
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3
/5
★★★☆☆
My order was over a month late and I couldn't get an exact delivery date!
Acheteur Vérifié
purchased on 20/05/2023
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2
/5
★★☆☆☆
Delivery too long
Acheteur Vérifié
purchased on 16/07/2023
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2
/5
★★☆☆☆
The order received does not correspond to what is indicated on the site.
Acheteur Vérifié
purchased on 23/07/2023
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3
/5
★★★☆☆
My order was delivered quickly. Unfortunately, the color number labels were glued over all the colors. It was very time-consuming to wash these stickers off without damaging the stickers underneath.
Verifizierter Käufer
purchased on 11/07/2023
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3
/5
★★★☆☆
There were some problems with the stock of some products so it took a while, but as soon as it was shipped it arrived within 3 days and in very good condition.
Comprador Verificado
purchased on 30/06/2023
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2
/5
★★☆☆☆
My pre-order became an order, I received my product very late despite being assured that my product was in stock. In the meantime, the price of the product had dropped by 2 cents (a difference of €100), and I was assured of a refund, which took me 2 months to obtain. The information I was given on the phone was contrary to what I had on the website, and finally I received my product, although I was told that delivery was still 4 months late, and I was offered a cancellation and a refund of my order. Otherwise, the product (Vecna statuette) is perfect.
Acheteur Vérifié
purchased on 25/04/2023
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3
/5
★★★☆☆
I received a broken 80€ figure. After I contacted them, of course, they wanted to give me a 15€ voucher (for a broken 80€ figure ???). Since I was not satisfied, they wanted me to absolutely destroy the figure and send a picture. Only then would I have gotten a new one, so I preferred to take the 15€ and fix the figure with some glue, but I have to say that the shipping and how it was packed was absolutely bad.
At least 3 stars because the support is nice and replies quickly
Verifizierter Käufer
purchased on 03/07/2023
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2
/5
★★☆☆☆
I placed the order on the 10th and have not received it yet.
Comprador Verificado
purchased on 10/07/2023
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3
/5
★★★☆☆
There was a spray can of Tamiya TS17 missing. I reported that, but haven't gotten a response yet.
Geverifieerde Koper
purchased on 17/07/2023
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3
/5
★★★☆☆
The first order placed on 17/07/23 arrived on 26/07/23. The second order, placed on 18/07/23, has not yet arrived (27/07/23). To be improved!
Acheteur Vérifié
purchased on 17/07/2023
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3
/5
★★★☆☆
Fast delivery items at reasonable price not excessive
Geverifieerde Koper
purchased on 18/07/2023
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