/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very long delivery time. Impossible to reach them by phone
Acheteur Vérifié
purchased on 03/07/2023
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3
/5
★★★☆☆
Service too long for last order
Acheteur Vérifié
purchased on 15/05/2023
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3
/5
★★★☆☆
Disappointed by the quality of the paint, throw away one can and the other will soon do the same.
Acheteur Vérifié
purchased on 10/07/2023
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3
/5
★★★☆☆
The models were a gift to my husband for his birthday so I payed the extra for them to be gift wrapped. However the gift wrap was a lot to be desired it looked liked they couldn’t be bothered so had to redo it. Otherwise quick and easy.
Verified Buyer
purchased on 14/07/2023
3
/5
★★★☆☆
The items arrived, but communication about delivery left a lot to be desired.
If you call them outside of business hours it seems like they have been closed for two years.
Geverifieerde Koper
purchased on 12/07/2023
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3
/5
★★★☆☆
Searching for specific products a bit complicated
Acheteur Vérifié
purchased on 28/06/2023
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3
/5
★★★☆☆
Order was uncomplicated and arrived quite quickly. However, the contents were dirty/dusty.
Verifizierter Käufer
purchased on 14/07/2023
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2
/5
★★☆☆☆
Telephone service is unreachable, so lousy if you want to respond to your order. After returning to the mail, there is still no response after over a week. Bad service I think ... The order was delivered, unfortunately with a damaged box. Again, due to the aforementioned, I can not make contact.
Geverifieerde Koper
purchased on 13/07/2023
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3
/5
★★★☆☆
The free shipping advertisement seems to be misleading because it does not explain when it applies and when it does not apply apart from the minimum purchase amount.
Comprador Verificado
purchased on 22/06/2023
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3
/5
★★★☆☆
The carrier damages the packages, which is a shame and not the first time. We should think about changing carriers or ringing the bell.
Acheteur Vérifié
purchased on 11/07/2023
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2
/5
★★☆☆☆
If I have received the order mentioned in the Subject, I am extremely disappointed. Of the fifteen pots of Tamya color, only two are identified, and the others have no reference. As I'm not color-blind, I don't have any trouble distinguishing between green and yellow, but it's less obvious between different shades of the same color. A simple mark with a felt-tip pen would have sufficed and wasn't time-consuming. This was my first order and I'm afraid my last.
Acheteur Vérifié
purchased on 12/07/2023
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3
/5
★★★☆☆
Not all items are cheap; in fact, some are out of the market.
Acquirente Verificato
purchased on 06/07/2023
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3
/5
★★★☆☆
Mail with questions are not answered.Product is good.Price is clear you may like yourself I think.Delivery is Okay,not super fast.
Geverifieerde Koper
purchased on 18/06/2023
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3
/5
★★★☆☆
Very poor delivery by the post office
Comprador Verificado
purchased on 21/06/2023
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2
/5
★★☆☆☆
First and last experience with this merchant. my account is debited when the item is not available, the "parcel" is sent by carrier when it does not weigh 20 grams, the carrier delivers to a relay point that I did not choose in short, very bad ...
Acheteur Vérifié
purchased on 28/06/2023
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Answer from 1001hobbies
Hello and thank you for your feedback, which is very important to us. We are very sorry if your experience was not satisfactory. Concerning the availability of the article, it is generally indicated on our site: either it is "in stock" and available immediately", or "dispatched within XX days" in which case there is a little more waiting. Occasionally, a product is being restocked, in which case the lead time may be extended. In such a case, don't hesitate to contact our customer service department by e-mail at [email protected], who will be happy to answer you. Concerning the weight of the parcel, I'll pass on the information: indeed, a simple letter could have sufficed. Finally, concerning the choice of Mondial Relais, we can't do anything about it: it's a problem that concerns Mondial Relais and one of its relays that must have been saturated or closed, which forced you to change the address. Have a nice day!
3
/5
★★★☆☆
Slow delivery service and not specified at time of order.
Acquirente Verificato
purchased on 14/06/2023
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3
/5
★★★☆☆
It's a pity that this time, as the packaging was flexible, the poorly protected contents were crushed. I still recommend it.
Acheteur Vérifié
purchased on 10/06/2023
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2
/5
★★☆☆☆
Error in your stock, I would have liked to have been contacted rather than having to do it myself, worrying that I would receive nothing. No follow-up, it's a shame.
Acheteur Vérifié
purchased on 06/06/2023
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Answer from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Indeed, when a supplier updates the availability of a product, and a fortiori when a product is unavailable, we do not receive any notification. We're currently thinking about a way of obtaining these updates to be more proactive towards our customers. Have a nice day!
2
/5
★★☆☆☆
For a £15.00 snap together kit the final bill inclusive of postage and tax was over £25.00.
Not my idea of good value. howeve delivery was very quick.
Verified Buyer
purchased on 29/06/2023
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. We're sorry if your experience wasn't optimal. We'll take your feedback into account. Have a great day!
3
/5
★★★☆☆
Too many incomprehensible emails and very long waits.
Geverifieerde Koper
purchased on 27/05/2023
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3
/5
★★★☆☆
Delivery time a little long,but above all no reaction to emails or phone calls.Impossible to contact them.
Acheteur Vérifié
purchased on 24/06/2023
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3
/5
★★★☆☆
Rather long delivery time, no information, difficult to contact seller and in the end one of the items was changed for another reference, certainly equivalent, but a little message would have been welcome. In short, first and last order with this seller.
Acheteur Vérifié
purchased on 21/06/2023
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3
/5
★★★☆☆
Large assortment which is very positive, only because of different languages the description is not always clear. Furthermore, the delivery time is relatively long (considering what most Dutch shops can do) It is also a pity that you can not make a wish list or something for future orders. You have to keep looking everything up. Also customer contact is not good in terms of answering in the right language.
Geverifieerde Koper
purchased on 24/05/2023
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3
/5
★★★☆☆
Hello, Deadlines met, but you have to remove the label stuck on the pot, when it does not tear off, to get the number of the pot. When you order 3 Tamiya X1 pots and 3 X18 pots, you need a lot of patience...
Acheteur Vérifié
purchased on 25/06/2023
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3
/5
★★★☆☆
Order June 1. Delivery June 29. That's just ridiculously long. Everything else is fine.
Geverifieerde Koper
purchased on 01/06/2023
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3
/5
★★★☆☆
More than 6 weeks! Much too long! One more effort, thank you.
Acheteur Vérifié
purchased on 11/05/2023
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2
/5
★★☆☆☆
Interlocutrice peu competente,et apparement peu impliqué avec les clients,pas motivé a chercher un peu...dommage.. mais j'ai trouvé mes helices tout seul au final....
Acheteur Vérifié
purchased on 25/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. I'm sorry if the person was unable to help you. I'll pass on the information to customer service. Anyway, thank you for your feedback and have a nice day.
3
/5
★★★☆☆
Nothing to say about this order. But for others, delivery times are too long.
Acheteur Vérifié
purchased on 26/06/2023
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2
/5
★★☆☆☆
The order has taken a month to arrive.
Comprador Verificado
purchased on 31/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. Your comments are important to us. I see that indeed one of the products was on order and the shipment was in economy mode, which explains the longer delivery times. I am sorry that it did not live up to your expectations. Have a nice day.
2
/5
★★☆☆☆
Broken, bent goods....
Verifizierter Käufer
purchased on 12/06/2023
Translated review
Answer from 1001hobbies
Hello, We thank you for this information and apologize. Please believe that this type of incident is very unpleasant for us. In order to clarify and resolve this incident, we ask you for photos ... we ask you for photos. We will get in touch with our supplier, to respond favorably to your request as soon as possible. In the expectation of your answer Sincerely [email protected]