Reviews 1001hobbies

Absolutely horiffic company, order took ages to arrive, then order was wrong, still trying to get a refund 5 weeks later, communication non existent. Company should be shut down!!!!

No delivery!

Promote products by indicating on the site that they are in stock, when in fact they are not. If I hadn't e-mailed customer service, I would never have known that my order wouldn't be honored, because the product is no longer in stock 🙁 but the refund was okay. I had planned a Christmas present for my daughter, but she never received it. Total disappointment, I will never order from this site again.

First order went very well, but the second was a total failure and I am now waiting for the second month for a refund.

I will never use this supplier again. The website from which I ordered appears to be based in the UK, with a UK e-mail address and phone number. There was reference to the order being shipped from the EU thus perhaps causing delay. There was no mention of the fact that the company is actually based in France, and that there would be import tax and handling fees involved. I simply can't do business with a company which behaves like this. D

I ordered the Christmas present on December 10th after I called them and had to clarify my questions in an English-speaking phone call... Of course you have to pay in advance. Delivery should be within 7-9 days. When I hadn't heard anything by 20.12 I called. I had to make the call in English again because there was no German-speaking employee available. She told me that they were still waiting for part of the order, which would be delivered there on the 24th and probably sent to me on the 27th. I told them again that it was a Christmas present and that I had relied on the delivery details when placing the order. They commented on this by canceling the order and ending the conversation, even though I asked for the delivery. I then wrote to the company and was asked to decide whether I wanted to cancel or keep the order. I asked again for the parcel to be sent and to be told when I could expect it. On 30.12.21, they replied to me that they had arranged for the cancellation and wished me a Merry Christmas and a Happy New Year. I received the money back on 11.01.22. I absolutely cannot recommend this company to anyone.

As I'm still waiting for my order (since December), which was actually in stock and I now have to wait until April-May, I can't give it more than 1 star. I'm sorry!

Order cancelled 6 days after being placed because not processed and announced not processed before 10 days after order. Payment debited the day after order and refunded 21 days after cancellation!

Often a fraud - Roman trireme model NEVER available with changing prices not listed on the initial offer from these "dealers" (France for sure and Germany too! Also LONG "delivery time to string buyer along - definately buyer beware!!!

Poor quality item, aluminum nuts completely washed out, instead of a bright red, they are pink or almost white. Very ugly.

Products ordered on this site because marked as available, but more than 2 weeks later, still no parcel sent and products noted as out of stock...

Completely non-transparent ordering process. At no time was it clear when the delivery would take place. I was only promised a delivery date at the end of December when I asked by phone. No delivery has been made to date.

The item was in stock on the site but not physically, nor with their supplier for that matter. I've been waiting for a refund ever since. Unacceptable.

After two months, I have not received my order, nor have they answered my e-mails or refunded my money.

Only received part of my order, via email I can't get contact with the store. Never have I had an experience so bad with an online store. Should 1001hobbies read this, I would like to receive the rest of my products, or get my money refunded for these products.

I cancelled my order and I still have not received my refund.

It didn't fulfill my order, gave a refund eventually but never answered one of my e-mails

Had to pay £68.51 extra on delivery above cost of order. No reply from 1001 hobbies when questioned, no mention of additional cost on ordering. Delivery company UPS don’t accept cheques ( still legal tender ) not happy with whole thing

Because, products on sale on your site, while you do not have them in stock. I placed an order on 18/12/2021. And you told me to wait for your supplier to deliver the product. Which apparently was itself out of stock. This is unacceptable. I want my parcel delivered this week. Or my money back. CDLT

I can't give an opinion yet because I still haven't received the product.

Very dissatisfied with this site. I did not receive my order. The private parcel company said that I was absent on the day of delivery, which was totally untrue, especially as this is a medical practice with a secretary. Since then, the delivery service has sent the parcel back to 1001 hobbies and tells me that there's nothing more they can do. And no news from 1001 hobbies despite my emails. They are impossible to reach. And of course I've had no refund either.

Goods marked as available while they don't have it in stock instead, very long delivery time, as of December 27 I still don't receive my order and I don't know what happened to it! I will never buy from them again!

Ordering was simple and easy, payment was simple and easy, that's it. I ordered on 13.12., no delivery has arrived to date, no response to emails. A pity really, I was actually quite convinced.

After 20 messages of double payment for an order of which I got only 1 refund I gave up and just accepted my loss of 250 euros

It allowed me to place an order for an item you never actually had in stock. It took over a month with me finding ways to message the company about my missing order, until I received notice it was out of stock. I had already put a dispute in with my credit card company, letting them know I had not heard from the company nor received any response from them. The credit card refunded me my funds and I immediately ordered somewhere else and received that item less then a week later.

I haven't received my order and I haven't received my refund, so I'm going to take legal action against you.

The customer service is terrible. I ordered something that never shipped, and I emailed them after weeks of waiting only to find out that the item is permanently out of stock. I asked for a refund, and they never gave me one. I had to file a claim with PayPal to finally get my money back. It was a horrible shopping experience, and I'm very unhappy.

Hello, for my case, I would have just liked after the payment of my order to have infos ( your order is in preparation / waiting / is shipped / out of stock.. etc ) but the, no news... I would not put notes or to emit a negative opinion. I'll be patient. Yours faithfully

I ordered 2 items on December 11th, one advertised for delivery in 7/8 days and the other in 10/11 days, taking into account supply and delivery times. Still received nothing on January 10. Payment collected immediately on order. One item has been back in stock for 15 days and has still not been sent to me. My e-mails, containing precise questions, are answered only partially and very inadequately. VERY DISSATISFIED.

My order never arrived

I never received my package. Not even after contacting customer service. I suspect scam. Luckily it was only 20euros

I never received the item I ordered weeks before Christmas.

Easy to order, payment taken quickly and invoice sent waited for goods and nothing arrived i contacted and was told a delay on stock arriving but i would get my goods soon. almost 3 weeks later still no goods or correspondence, i contacted again was told out of stock and would not be getting more offered another item or refund so i ask for refund which as been confirmed but told it will take up to 14 days for me to get my money back. when i paid my money was taken within 24 hours but they cant refund me quickly??? also although they say no stock of my item it is still being offered for sale and site says in stock ready to ship within 3-7 days. as a first time customer to this site i would neither recomend to others or return myself. i am still waiting for refund of my payment

Order on 13/12/21 6 to 10 days. Today 10/01/22 still no receipt status in preparation DEPLORABLE first and last time I order on this site and I cross my fingers to receive the order. Questionnaire of satisfaction when I have received nothing INCOMPREHENSIBLE

Item ordered in November 2021 never received as of January 2022

Order placed 10 days ago nothing received to date and no communication. i placed an order in germany received in 3 days. is there a problem in france?

Never received my order. Poor communication. Why sell items that aren't in stock

Not good still not received my order

Ordered on 26/11/2021...still waiting for it!

I'm writing this note because I still haven't received my package even though it was for Christmas and my princess was disappointed because she didn't have her gift that I'm still waiting for.