/5
★★★★☆
based on 37028 reviews published
★★★★☆
based on 37028 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
My order was delivered quickly. Unfortunately, the color number labels were glued over all the colors. It was very time-consuming to wash these stickers off without damaging the stickers underneath.
Verifizierter Käufer
purchased on 11/07/2023
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3
/5
★★★☆☆
There were some problems with the stock of some products so it took a while, but as soon as it was shipped it arrived within 3 days and in very good condition.
Comprador Verificado
purchased on 30/06/2023
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2
/5
★★☆☆☆
My pre-order became an order, I received my product very late despite being assured that my product was in stock. In the meantime, the price of the product had dropped by 2 cents (a difference of €100), and I was assured of a refund, which took me 2 months to obtain. The information I was given on the phone was contrary to what I had on the website, and finally I received my product, although I was told that delivery was still 4 months late, and I was offered a cancellation and a refund of my order. Otherwise, the product (Vecna statuette) is perfect.
Acheteur Vérifié
purchased on 25/04/2023
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3
/5
★★★☆☆
I received a broken 80€ figure. After I contacted them, of course, they wanted to give me a 15€ voucher (for a broken 80€ figure ???). Since I was not satisfied, they wanted me to absolutely destroy the figure and send a picture. Only then would I have gotten a new one, so I preferred to take the 15€ and fix the figure with some glue, but I have to say that the shipping and how it was packed was absolutely bad.
At least 3 stars because the support is nice and replies quickly
Verifizierter Käufer
purchased on 03/07/2023
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2
/5
★★☆☆☆
I placed the order on the 10th and have not received it yet.
Comprador Verificado
purchased on 10/07/2023
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3
/5
★★★☆☆
There was a spray can of Tamiya TS17 missing. I reported that, but haven't gotten a response yet.
Geverifieerde Koper
purchased on 17/07/2023
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3
/5
★★★☆☆
The first order placed on 17/07/23 arrived on 26/07/23. The second order, placed on 18/07/23, has not yet arrived (27/07/23). To be improved!
Acheteur Vérifié
purchased on 17/07/2023
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3
/5
★★★☆☆
Fast delivery items at reasonable price not excessive
Geverifieerde Koper
purchased on 18/07/2023
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3
/5
★★★☆☆
Very long delivery time. Impossible to reach them by phone
Acheteur Vérifié
purchased on 03/07/2023
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3
/5
★★★☆☆
Service too long for last order
Acheteur Vérifié
purchased on 15/05/2023
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3
/5
★★★☆☆
Disappointed by the quality of the paint, throw away one can and the other will soon do the same.
Acheteur Vérifié
purchased on 10/07/2023
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3
/5
★★★☆☆
The models were a gift to my husband for his birthday so I payed the extra for them to be gift wrapped. However the gift wrap was a lot to be desired it looked liked they couldn’t be bothered so had to redo it. Otherwise quick and easy.
Verified Buyer
purchased on 14/07/2023
3
/5
★★★☆☆
The items arrived, but communication about delivery left a lot to be desired.
If you call them outside of business hours it seems like they have been closed for two years.
Geverifieerde Koper
purchased on 12/07/2023
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3
/5
★★★☆☆
Searching for specific products a bit complicated
Acheteur Vérifié
purchased on 28/06/2023
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3
/5
★★★☆☆
Order was uncomplicated and arrived quite quickly. However, the contents were dirty/dusty.
Verifizierter Käufer
purchased on 14/07/2023
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2
/5
★★☆☆☆
Telephone service is unreachable, so lousy if you want to respond to your order. After returning to the mail, there is still no response after over a week. Bad service I think ... The order was delivered, unfortunately with a damaged box. Again, due to the aforementioned, I can not make contact.
Geverifieerde Koper
purchased on 13/07/2023
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3
/5
★★★☆☆
The free shipping advertisement seems to be misleading because it does not explain when it applies and when it does not apply apart from the minimum purchase amount.
Comprador Verificado
purchased on 22/06/2023
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3
/5
★★★☆☆
The carrier damages the packages, which is a shame and not the first time. We should think about changing carriers or ringing the bell.
Acheteur Vérifié
purchased on 11/07/2023
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2
/5
★★☆☆☆
If I have received the order mentioned in the Subject, I am extremely disappointed. Of the fifteen pots of Tamya color, only two are identified, and the others have no reference. As I'm not color-blind, I don't have any trouble distinguishing between green and yellow, but it's less obvious between different shades of the same color. A simple mark with a felt-tip pen would have sufficed and wasn't time-consuming. This was my first order and I'm afraid my last.
Acheteur Vérifié
purchased on 12/07/2023
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3
/5
★★★☆☆
Not all items are cheap; in fact, some are out of the market.
Acquirente Verificato
purchased on 06/07/2023
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3
/5
★★★☆☆
Mail with questions are not answered.Product is good.Price is clear you may like yourself I think.Delivery is Okay,not super fast.
Geverifieerde Koper
purchased on 18/06/2023
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3
/5
★★★☆☆
Very poor delivery by the post office
Comprador Verificado
purchased on 21/06/2023
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2
/5
★★☆☆☆
First and last experience with this merchant. my account is debited when the item is not available, the "parcel" is sent by carrier when it does not weigh 20 grams, the carrier delivers to a relay point that I did not choose in short, very bad ...
Acheteur Vérifié
purchased on 28/06/2023
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Answer from 1001hobbies
Hello and thank you for your feedback, which is very important to us. We are very sorry if your experience was not satisfactory. Concerning the availability of the article, it is generally indicated on our site: either it is "in stock" and available immediately", or "dispatched within XX days" in which case there is a little more waiting. Occasionally, a product is being restocked, in which case the lead time may be extended. In such a case, don't hesitate to contact our customer service department by e-mail at [email protected], who will be happy to answer you. Concerning the weight of the parcel, I'll pass on the information: indeed, a simple letter could have sufficed. Finally, concerning the choice of Mondial Relais, we can't do anything about it: it's a problem that concerns Mondial Relais and one of its relays that must have been saturated or closed, which forced you to change the address. Have a nice day!
3
/5
★★★☆☆
Slow delivery service and not specified at time of order.
Acquirente Verificato
purchased on 14/06/2023
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3
/5
★★★☆☆
It's a pity that this time, as the packaging was flexible, the poorly protected contents were crushed. I still recommend it.
Acheteur Vérifié
purchased on 10/06/2023
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2
/5
★★☆☆☆
Error in your stock, I would have liked to have been contacted rather than having to do it myself, worrying that I would receive nothing. No follow-up, it's a shame.
Acheteur Vérifié
purchased on 06/06/2023
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Answer from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Indeed, when a supplier updates the availability of a product, and a fortiori when a product is unavailable, we do not receive any notification. We're currently thinking about a way of obtaining these updates to be more proactive towards our customers. Have a nice day!
2
/5
★★☆☆☆
For a £15.00 snap together kit the final bill inclusive of postage and tax was over £25.00.
Not my idea of good value. howeve delivery was very quick.
Verified Buyer
purchased on 29/06/2023
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. We're sorry if your experience wasn't optimal. We'll take your feedback into account. Have a great day!
3
/5
★★★☆☆
Too many incomprehensible emails and very long waits.
Geverifieerde Koper
purchased on 27/05/2023
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3
/5
★★★☆☆
Delivery time a little long,but above all no reaction to emails or phone calls.Impossible to contact them.
Acheteur Vérifié
purchased on 24/06/2023
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3
/5
★★★☆☆
Rather long delivery time, no information, difficult to contact seller and in the end one of the items was changed for another reference, certainly equivalent, but a little message would have been welcome. In short, first and last order with this seller.
Acheteur Vérifié
purchased on 21/06/2023
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