/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
26.06.23, order not received yet since 30.05.23. Paid on 30.05.23.
Comprador Verificado
purchased on 30/05/2023
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2
/5
★★☆☆☆
So far I have received 3 out of 5 items that were ordered a voucher and credit note. I have sent an email however no response yet. Collector's items has arrived in less than mint packaging so generally unhappy and unimpressed. How can a pre order item be awaiting a restock? Don't write cheques you can't cash!
Verified Buyer
purchased on 27/03/2023
Answer from 1001hobbies
Hello, We thank you for your email and regret this incident. We have decided to send your product it will be delivered to the address : Gary Williams 173 Brighton Road, Alvaston Derby DE24 8TE Royaume-Uni 07873693307 As a commercial gesture, and in order to maintain your trust, we have decided to offer you a 25.99 pounds voucher. The code to use is EVDM9FT6. This voucher is valid for 1 year. We thank you for your understanding, Sincerely, Ines
2
/5
★★☆☆☆
You had the parts I wanted in stock . It took 3 days short of a month to receive the parts. The parts were as presented and accurate. It is the delivery time that left me very disappointed
Verified Buyer
purchased on 29/05/2023
Answer from 1001hobbies
Hello and thank you for your message. We apologise for the delay. We've taken good note: we wanted to offer our customers a low-cost shipping method, but it didn't live up to our expectations. We'll see what else we can offer. Once again, sorry. Have a nice day!
3
/5
★★★☆☆
I am used to getting a date and a reasonable time period and that is seemingly only with additional charges no not that it can be delivered from a date
Geverifieerde Koper
purchased on 29/05/2023
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3
/5
★★★☆☆
Everything went well when I ordered, but I was disappointed when I received it. All the safety labels are stuck on the reference of the paint cans. It's a shame to waste it like this, because your site is great.
Acheteur Vérifié
purchased on 31/05/2023
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3
/5
★★★☆☆
Order took a long time to arrive, but the package was well packed and the material was what I expected.
Acheteur Vérifié
purchased on 08/06/2023
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3
/5
★★★☆☆
I had chosen the model 1.18 before I started searching, when I saw the Citroën ds I ordered it what do I get a model 1.43.for € 56.am not happy with it.gr
Geverifieerde Koper
purchased on 22/05/2023
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3
/5
★★★☆☆
Equipment not up to scratch
Acheteur Vérifié
purchased on 16/05/2023
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3
/5
★★★☆☆
The products very well, but after making the purchase online they indicated that one of the products was not available and therefore took 3 weeks to deliver the order, If they had told me before the purchase, I would have cancelled it since it was for a birthday gift that arrived quite late...You have to be more Honest.
Comprador Verificado
purchased on 22/05/2023
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3
/5
★★★☆☆
Great selection with occasionally surprising items. Delivery time and communication around it could be improved though.....
Geverifieerde Koper
purchased on 01/06/2023
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2
/5
★★☆☆☆
The website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.
Geverifieerde Koper
purchased on 02/05/2023
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Answer from 1001hobbies
Hello, and thank you for your message. Yes, we are a French store that delivers throughout Europe and the rest of the world. I am sorry if the delivery times were not to your liking: unfortunately, economy shipping can take up to a month. For my part, I will pass on the information about the lack of order details. Please feel free to choose another delivery service. Have a great day!
2
/5
★★☆☆☆
Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.
Verified Buyer
purchased on 27/05/2023
Answer from 1001hobbies
Hello, and thank you for your message. It's true that there has been a slight delay due to restocking, and we're sorry about that. Regarding the problem with the power supply, unfortunately we're constrained by what the supplier gives us. However, we'll pass on the information so that it's clearer on the product sheet. Thank you and have a nice day.
3
/5
★★★☆☆
Crushed carton (fortunately no apparent damage to contents). Wouldn't it be possible to note "FRAGILE" on the carton so that the carrier doesn't crush it with heavy goods?
Acheteur Vérifié
purchased on 20/05/2023
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2
/5
★★☆☆☆
Package crushed and perforated because no outer cardboard to protect the model
Acheteur Vérifié
purchased on 07/06/2023
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Answer from 1001hobbies
Hello, Thank you for your message. Could you please send us photos of the damage to the following address? [email protected] Upon receipt we will make a commercial gesture.
2
/5
★★☆☆☆
Very slow and expensive shipping, the tracking did not say anything. The truth is that I will avoid buying here just because of how bad the shipping is, it is not worth it when other stores have better stock and shipping.
Comprador Verificado
purchased on 05/05/2023
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Answer from 1001hobbies
Hello, thank you for your message, which is very important to us. We apologize for the long delay. I see that you have chosen a low cost delivery method, which explains the longer delivery times. We will consult with the courier company to see if we can avoid these delays in the future. Have a nice day.
2
/5
★★☆☆☆
I had to wait a long time and a box was missing in the package....
Acquirente Verificato
purchased on 11/04/2023
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Answer from 1001hobbies
Hello, thank you for your important message. We are very sorry for this situation: I see that the necessary steps have been taken to return the missing product. Please do not hesitate to write to us again at [email protected] if you have any questions. Thank you for your trust and have a good day.
3
/5
★★★☆☆
Good afternoon, the product is fantastic, although I would like to be able to track the order and also, have a more concrete delivery date, thank you that's all.
Comprador Verificado
purchased on 06/05/2023
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2
/5
★★☆☆☆
As it happens they often sell things they don't have in stock and have to order, extending the promised delivery time.........
Acquirente Verificato
purchased on 19/05/2023
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Answer from 1001hobbies
Hello and thank you for your important message. I am sorry to hear that the delivery time has gotten longer. We have a lot of products in stock, but we also have an entire section for excess orders, which is always clearly indicated. It is a choice we made to offer our customers as many products as possible, and we are proud to now offer over 150,000 products in our store. Have a great day!
3
/5
★★★☆☆
No opinion
Acheteur Vérifié
purchased on 09/05/2023
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3
/5
★★★☆☆
The delivery arrived well and in a reasonable time, I think that the display of the final delivery date to the customer during order placement and tracking can be improved.
Comprador Verificado
purchased on 21/05/2023
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3
/5
★★★☆☆
Item was poorly packed and suffered slight curving in shipping. Was shipped in a padded envelope and should have been boxed.
Verified Buyer
purchased on 09/05/2023
2
/5
★★☆☆☆
Two months to be delivered despite multiple reminders and unfulfilled proposals on your part. Your colleagues and/or competitors are more efficient, it's up to you to do what it takes to satisfy your customers.
Acheteur Vérifié
purchased on 26/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. We take good note of your feedback and I see that indeed, the delivery took some time due to some products ordered from our suppliers that were delayed, I'm sorry about that. I see that a discount code has been sent to you in compensation. Have a nice day,
2
/5
★★☆☆☆
Over a month and a half to get part of my delivery. Impossible to reach by phone. Despite late refund for undelivered material, not even an apology or a commercial gesture. I wouldn't recommend them again.
Acheteur Vérifié
purchased on 19/02/2023
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3
/5
★★★☆☆
Price was good. The communication was more than poor. No shipping confirmation or email that the order is being processed. Shipment after 4 working days. The package arrived 2 weeks later. Was already afraid it was a fake store.
Verifizierter Käufer
purchased on 15/05/2023
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3
/5
★★★☆☆
Fast shipping, nothing to complain about, but I paid 2 euros to wrap the box of figurines and I was really disappointed because it was really done on the fly, the packaging is ugly, you can see part of the box, the tape is not discreet, in short! Go there with your eyes closed and spend 2 euros on gift wrap, it's more profitable ^^
Acheteur Vérifié
purchased on 16/05/2023
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3
/5
★★★☆☆
The goods and delivery are great. But partial refunds don't work at all. It's a good thing I paid via Paypal, otherwise I would have lost the money. And they made a few cents too. Sad.
Verifizierter Käufer
purchased on 30/03/2023
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3
/5
★★★☆☆
Ordered 03 04, delivered 20 05. Three requests for more information. Always the same mechanical answer. "Your request: Re: Your request: Re: Your 1001Hobbies order has not yet been prepared"
Acheteur Vérifié
purchased on 03/04/2023
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3
/5
★★★☆☆
The preparation of the order plus the delivery takes too much time. This is the reason why I can't buy certain items.
Acheteur Vérifié
purchased on 27/04/2023
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3
/5
★★★☆☆
WELL, HAVING RECEIVED PAINT THAT WAS COMPLETELY DRY, YOU PROMISED TO REPAIR IT, BUT IN THE LAST ORDER THERE WAS NO COMPENSATION.
Acheteur Vérifié
purchased on 12/05/2023
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3
/5
★★★☆☆
Had what I needed but delivery was later than was told with no tracking available
Verified Buyer
purchased on 25/04/2023