/5
★★★★☆
based on 37272 reviews published
★★★★☆
based on 37272 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Bad. Products never arrived. They ship from France with untracked shipping. After a one month wait, with excuses that are neither in heaven nor on earth from customer care, I had to ask for a refund through PayPal. I will never buy anything from them again! They do not deserve even one star.
Acquirente Verificato
purchased on 16/01/2022
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1
/5
★☆☆☆☆
Incorrect offers appear, which are either not available or are delivered incorrectly (instead of a 1/48 airplane model, a rubber seal for an RC car...). You don't get your money back...only vouchers. Very dubious. Happened twice already...certainly not a third time!
Verifizierter Käufer
purchased on 09/02/2022
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Order arrived incomplete (one item missing). Two messages sent to contact address (the third today 16 February 2022). No response! I have had problems with other sites but they have always been quickly corrected with a courteous response. I now avoid the 1001 Hobbies site, which I don't trust at all.
Acheteur Vérifié
purchased on 05/02/2022
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1
/5
★☆☆☆☆
Ordered product that was in stock, waited 6 weeks for it and still nothing. Then asked for my money back and that would be within 14 working days and that also went wrong. Still waiting for my money. I will never order here again
Geverifieerde Koper
purchased on 10/12/2021
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1
/5
★☆☆☆☆
Lack of parts in the box impossible to see his person joined phone imcompatible good customer decu
Acheteur Vérifié
purchased on 09/02/2022
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1
/5
★☆☆☆☆
I did not receive the product!
Acheteur Vérifié
purchased on 15/01/2022
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1
/5
★☆☆☆☆
After placing the order at the end of December I requested the cancellation a week later, and more than a month later I am still waiting for the refund. I have sent weekly mails and they tell me that it is requested but they do not give me the money back.very bad management and customer service. I will not order anything else from this website. I have already lost the money.
Comprador Verificado
purchased on 31/12/2021
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1
/5
★☆☆☆☆
Report 2 to 4 business days delivery time and then deliver 14 days later because items turn out to be out of stock. Just state where it stands.
Geverifieerde Koper
purchased on 30/01/2022
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1
/5
★☆☆☆☆
More than a month to receive my order. Site to avoid
Acheteur Vérifié
purchased on 09/02/2022
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1
/5
★☆☆☆☆
Completely absent customer service, random stock management.
Very bad experience
Acheteur Vérifié
purchased on 03/02/2022
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1
/5
★☆☆☆☆
A part was missing from the parcel because it was not in stock. However, I'm still waiting for the refund!
Acheteur Vérifié
purchased on 17/01/2022
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1
/5
★☆☆☆☆
I ordered a model as a gift, then you forced me to buy paint and accessories. And finally you don't have the model in stock and tell me 10 days after the purchase. I'm very disappointed and feel ripped off. I'd like a refund because you won't honour the order. What's more, you can't be contacted and that's infuriating!
Acheteur Vérifié
purchased on 27/01/2022
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1
/5
★☆☆☆☆
I received wrong part sent pictures of my purchase still haven’t heard back
Verified Buyer
purchased on 25/01/2022
1
/5
★☆☆☆☆
It is a portal site, i.e. the supplier is not Dutch. It took 2 months for it to be shipped. Once it arrived it turns out not to be the product I thought I ordered. This can be traced to the poor description of articles.
Geverifieerde Koper
purchased on 17/01/2022
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1
/5
★☆☆☆☆
Received my order, correct container, but incorrect contents (Bristol Britannia model in the box of a Constellation C121). No response to my contact requests, not even an acknowledgement of receipt.
Bruno A.
purchased on 25/01/2022
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1
/5
★☆☆☆☆
They totally ignored my message to them on their contact page, will not use them again,
Laurence T.
purchased on 30/01/2022
1
/5
★☆☆☆☆
Very long delivery for a fast delivery more than 2 weeks to be delivered
Acheteur Vérifié
purchased on 20/01/2022
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1
/5
★☆☆☆☆
Your deliveries take too long. I wanted to order from a French merchant because I am French and I am very disappointed. I ordered from foreign merchants that I will not name and I received my packages within a week.
Acheteur Vérifié
purchased on 18/01/2022
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1
/5
★☆☆☆☆
I never received my order. Do not buy from this site!!! After stating "order not received" several times and sending an email I still have no response after a few weeks. The customer service is jerk. Getting nothing but still getting emails in with "your order has been received. What did you think of your product? Certainly not recommended
Geverifieerde Koper
purchased on 07/01/2022
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1
/5
★☆☆☆☆
I never received anything there is no response to the mail. Very bad
Geverifieerde Koper
purchased on 01/01/2022
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1
/5
★☆☆☆☆
Item ordered supposedly in stock but was never and still isn't! I asked for a refund but it's the same thing, you can't be in a hurry! Extremely disappointed! I regret having placed my order on this site!
Acheteur Vérifié
purchased on 11/12/2021
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1
/5
★☆☆☆☆
I have not received it since January 19, 3022
Comprador Verificado
purchased on 19/01/2022
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1
/5
★☆☆☆☆
I would never wish for such a business practice. The ordered goods were shown as being in stock. After a short time I received a shipping notification. But the order did not arrive even after a month. When I made an inquiry, I received a message for a credit note because one item was not available. I then canceled the order, as both items are required for this model! I then received another message saying that my order was in progress. Once again, I canceled this order. What comes again? A shipping notice! Do they really want to start a legal dispute? Other companies from Europe delivered within 2 to 4 days.
Verifizierter Käufer
purchased on 02/01/2022
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
I have written to you numerous times to dehydrate the order, but you have not read and responded to my emails. The phone number does not work and neither does the text messages.
Acquirente Verificato
purchased on 15/01/2022
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1
/5
★☆☆☆☆
I ordered on December 22, 2021 and to date I have received nothing. Today is February 2, 2022. If you can't deliver, I'd like my money back as soon as possible.
Acheteur Vérifié
purchased on 22/12/2021
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1
/5
★☆☆☆☆
I will not buy again, merchandise arrives from france with biblical time 13 gg for goods in stock.another order missing a color to be found who knows when and if it will arrive.they refuse to take charge of the right of withdrawal moreover for just cause, they do not respond to emails they lie about the goods in stock, with me they lost a lot of money they are bad.
Acquirente Verificato
purchased on 20/01/2022
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1
/5
★☆☆☆☆
Item unavailable after 2 months and future availability unknown. As a result, I was offered a voucher and not a refund. Totally unacceptable.
Acheteur Vérifié
purchased on 12/12/2021
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1
/5
★☆☆☆☆
Order placed on 5/01/2022, still not shipped even though all products were available in stock with immediate shipment.
Acheteur Vérifié
purchased on 05/01/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
1
/5
★☆☆☆☆
Order not received in full, still waiting for balance to be paid
Acheteur Vérifié
purchased on 26/11/2021
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1
/5
★☆☆☆☆
I ordered on 3.9 and nothing has arrived so far and my email has not been answered for 1 month 1001hobbies has cheated me of 65 euros 1001hobbies is a French site and not a German one I can no longer get my money because I have transferred it I have been very stupid, you are just not and definitely do not order anything here
Verifizierter Käufer
purchased on 03/09/2021
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