/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Customer service is very good, but on the site it says that a product is available and then 1 month later it tells you that it's out of date (2 times on the same figurine that I'm still waiting for...) So be sure to check your suppliers' stocks!
Acheteur Vérifié
purchased on 05/04/2023
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3
/5
★★★☆☆
More than 3 weeks for an order! Too long!
Acheteur Vérifié
purchased on 15/04/2023
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3
/5
★★★☆☆
Over 3 weeks to place an order!
Acheteur Vérifié
purchased on 15/04/2023
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3
/5
★★★☆☆
Easy to navigate. Delivery times too long. Your competitor rue des maquettes delivers in less than 6 days. I've still had an order pending with you for nearly 3 weeks. Please specify product availability more clearly.
Acheteur Vérifié
purchased on 30/03/2023
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3
/5
★★★☆☆
They have many items and sometimes with good offers, but they have a couple of problems that have been repeated in several of the orders I have placed: - Slow shipping: they take a few days to ship the order - Insufficient protection of the items: they usually send them in the boxes of the models themselves, which are not very resistant, wrapped in bubble wrap, so they can be damaged in transport, since the carriers are not usually very delicate in handling the packages. To improve, they should put the bubble-wrapped models inside an external box that protects them and also avoids seeing the contents.
Comprador Verificado
purchased on 30/04/2023
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3
/5
★★★☆☆
Poor communication/shipment tracking and now they keep contacting me about the review I left, it directly asked if I wanted them to contact me and saying no does not good.
Verified Buyer
purchased on 16/04/2023
3
/5
★★★☆☆
Excellent
Acquirente Verificato
purchased on 15/04/2023
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3
/5
★★★☆☆
Inadequate packaging, ruined the decals making them partially unusable. When ai ships a sheet whether decals or stickers, it must be sandwiched at least between two thick cardboard planes that stiffen and protect. Not a spring envelope. 20€ between shipping and product, €12.90 of product, and it is partially unusable. Improve the packaging.
Acquirente Verificato
purchased on 20/04/2023
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3
/5
★★★☆☆
Delivery time could be improved .
Geverifieerde Koper
purchased on 06/04/2023
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3
/5
★★★☆☆
Package received quickly and completely. But inoperative soap for replacement of a can of paint received dry, despite good telephone reception of promise to send, and follow-up e-mail without follow-up.
Acheteur Vérifié
purchased on 11/04/2023
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2
/5
★★☆☆☆
The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.
Verified Buyer
purchased on 22/03/2023
Answer from 1001hobbies
Hello, thank you for your very detailed feedback, it is very valuable for us. Regarding the shipment in several packages, it seems obvious to us that it is not done by default when you place a single order with all the items. If you want to split your order, unfortunately, you have to place two separate orders, with shipping fees paid separately. We also apologise for the delivery date. We are trying to improve this, but in the end we are always dependent on the goodwill of the delivery companies. We will not hesitate to pass on your feedback to them. Have a nice day,
3
/5
★★★☆☆
Delivery times too long.
Acheteur Vérifié
purchased on 19/04/2023
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3
/5
★★★☆☆
The product was very good, but the delivery was made after having to complain a couple of times to the chosen delivery company. Also it was not delivered to the chosen locker.
Comprador Verificado
purchased on 16/03/2023
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2
/5
★★☆☆☆
Unfortunately, I would have to say that my experience with 1001 Hobbies is bad on the basis that I ordered an Eduard photo etched sheet and received a large model kit. Although to be fair they have responded quickly within normal working hours to rectify the problem which appears to have arisen through both items having the same reference number.
Verified Buyer
purchased on 16/04/2023
Answer from 1001hobbies
Hello, thank you for your message about your customer experience. It will help us to improve our services. I am sorry to hear that the situation was not optimal. I think there was indeed a reference problem, we have passed the information on to the supplier. I'm glad to know that we were still able to be responsive, that's important. Good day to you.
3
/5
★★★☆☆
Took a long time to get my order. It arrived in good condition, but think it could have been sent out sooner as the web site said it was in stock.
Verified Buyer
purchased on 29/03/2023
3
/5
★★★☆☆
Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.
Verified Buyer
purchased on 30/03/2023
3
/5
★★★☆☆
Excellent for ease of ordering and delivery time, but the Tamiya paint pots are not labelled with the corresponding paint numbers. It's a pity, but fortunately I had kept the name of my order.
Acheteur Vérifié
purchased on 22/04/2023
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3
/5
★★★☆☆
In the first instance I did not receive my order and after weeks of complaints I finally received it perfectly.
Comprador Verificado
purchased on 28/03/2023
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3
/5
★★★☆☆
Not the easiest to surf/search on
Geverifieerde Koper
purchased on 28/03/2023
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3
/5
★★★☆☆
I found the delivery to be very long
Geverifieerde Koper
purchased on 17/03/2023
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3
/5
★★★☆☆
1001hobbies offers an excellent selection for miniature model builders, the rating falls out because of the rather long delivery time, despite availability. Otherwise a really great store!
Verifizierter Käufer
purchased on 11/03/2023
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3
/5
★★★☆☆
It took a while for the order to arrive.But I had also ordered something not very normal.
Geverifieerde Koper
purchased on 22/03/2023
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3
/5
★★★☆☆
Good site reasonably much to find, but still miss some in terms of Tamiya cars. and the prices are also on the reasonably high side, except for the offers. buy reasonably some if it is really an offer.
Geverifieerde Koper
purchased on 16/04/2023
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3
/5
★★★☆☆
The products are very good but the waiting time is a bit long.
Acheteur Vérifié
purchased on 28/03/2023
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3
/5
★★★☆☆
The delivered item itself is great. The communication, due to the late delivery, still leaves a lot of room for improvement...
Verifizierter Käufer
purchased on 30/01/2023
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3
/5
★★★☆☆
Translation french nederland is sometimes confusing.
Geverifieerde Koper
purchased on 13/03/2023
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2
/5
★★☆☆☆
Long arrival time, expensive transport costs, expensive product, good condition of the product, that's all I can say to your davir and good packaging.
Comprador Verificado
purchased on 30/03/2023
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Indeed, products that are not in stock are ordered directly from the supplier, which explains the longer delivery times. But this is always indicated on our product, as here, as it is indicated available in 15 days. Thanks for your confidence in 1001Hobbies
3
/5
★★★☆☆
Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr
Acheteur Vérifié
purchased on 19/03/2023
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3
/5
★★★☆☆
The shipping costs are high and the time too long.
Acquirente Verificato
purchased on 20/03/2023
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2
/5
★★☆☆☆
Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.
Comprador Verificado
purchased on 27/03/2023
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Answer from 1001hobbies
Hello and thank you for your message. We sincerely regret the problems encountered. I am not sure if I understood the problem with the rates correctly. If the problem persists, please email us at [email protected] so we can find a solution. Thank you and have a nice day.