English
★★★★☆
based on 40271 reviews published
Latest negative customer reviews
Refund request since December 20 and still no refund.
An extraordinary delay! Small consolation: free delivery... on the next order!?
The order was incomplete
Items arrived damaged in very damaged boxes.
Super bad service. Took 4 months before I received my order, it kept getting pushed up. Highly recommended.
I strongly advise against it. Late orders, missing and non-compliant products - in short, nothing works... Customer service more than dubious if not non-existent... The phone number is useless, a week of calls and no answers. The problems with my order have still not been resolved... in short, nothing is going right. In a word, flee from .....
Delivery error not in accordance with my order. See my complaint email
I placed my first order from them and the package didn't even arrive, so did the refund of what I paid.
Once again, an experience not to be lived, a delivery which is lost, another reedited, then which is not delivered, the 1st order, which is found, then delivered with 3 weeks to wait, but the delivery is incomplete, misses 1 article, they had forgotten it, then after a commercial gesture of 5 €, a misery, and finally the delivery of my brushes, one month after the order, too late I did not need any more, I made otherwise since the order did not arrive.
I am still waiting for a response to a problem that I have been experiencing
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family. Even worse, I see that I can't give you 0 stars. Bunch of rats.
So, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
Long delay in delivery, more than 15 days.
I'm sorry to tell you that the 3 pots of yellow were dry and I couldn't use them, so I'm not very happy. Can you do anything?
I am not convinced with my item and they do not allow me to return it for free. For my part I will not buy more on this website, high prices and ads that do not detail the items well, at least in my case, and leads to mistake in the purchase.
One of the items arrived in bad condition and I can't contact customer service for replacement
Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.
The product was not great. the price was outlandish and the whole thing was a rip off. The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.
Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!
I bought a fragile collectors item. This was shipped in an envelope while I paid enough for decent shipping... As a result, the product was damaged!
We sent the box with the model wrapped in bubble wrap and, of course, the box was delivered half-crushed. Fortunately, the box is too big for the contents, which were able to slide out and were not damaged!
Order placed on November 11 and received on December 2. Only after order confirmation appears the actual stock of the purchased items, which justifies the long wait for receipt of goods. Upon opening the package , one item is missing, immediately reported as required by the site. The phone number marked as phone contact has perpetually an answering machine that does not even put you on hold " due to traffic I mean of the phone lines " and how do I communicate ? I still have an order placed on November 23, also delayed due to lack of items in stock reported after payment is order confirmation. I will never use this site again and do not recommend it because of the total lack of communication and transparency.
Ordered items as gifts in October, now December not received the items and no contact from 1001 about any problem, I contact them to be told I won’t be getting my order, no real explanation why, Very disappointed as the items were gifts Not happy
Shipment in one week instead of 24h on the site brand in stock, difficult navigation and not clear so I took the artr instead of the rtr, price too high so with the addition of the radio I find myself at the normal price, (ordered during black friday sav indicates in stock around 8/12 and delivered 3/12, it was my first order, it will be the last.
After I bought it, the price dropped by half, even though they were offering black Friday discounts.
I have only received one section in the delivery of the order, and I am claiming the second one.
A completely different item was delivered than ordered.
Hello I have been disappointed 2 times the first time the package I was in m'a cours under the rain and the second I never received but marked as delivered in my mailbox Very disappointed and do not think more order on your site Thank you
I have received the wrong delivery
I received a different product than the one I purchased!
Long delivery times and, compared with the competition, the most expensive prices in the sector
The navigation on the site is very good and the order simple to make the fast delivery but no product corresponds to what I wanted and to make a return it is a real mission too bad I will not order more.
Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it
Two months for a model... I claim and after claiming, they send me the wrong one.
It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)
On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.
I have not received what I ordered yet, I will never buy anything from this website again.
The last order, some decals for airplanes, were two small sheets with very small symbols, which do not correspond to the image in their catalog and are not even valid for 1/72 scale. A real deception. Disappointing.
It was terribly bad I had to wait way too long for an ugly tshirt. I had to send several emails before I could get a delivery. The service is very bad.