Reviews 1001hobbies

The customer service is terrible. I ordered something that never shipped, and I emailed them after weeks of waiting only to find out that the item is permanently out of stock. I asked for a refund, and they never gave me one. I had to file a claim with PayPal to finally get my money back. It was a horrible shopping experience, and I'm very unhappy.

Hello, for my case, I would have just liked after the payment of my order to have infos ( your order is in preparation / waiting / is shipped / out of stock.. etc ) but the, no news... I would not put notes or to emit a negative opinion. I'll be patient. Yours faithfully

I ordered 2 items on December 11th, one advertised for delivery in 7/8 days and the other in 10/11 days, taking into account supply and delivery times. Still received nothing on January 10. Payment collected immediately on order. One item has been back in stock for 15 days and has still not been sent to me. My e-mails, containing precise questions, are answered only partially and very inadequately. VERY DISSATISFIED.

My order never arrived

I never received my package. Not even after contacting customer service. I suspect scam. Luckily it was only 20euros

I never received the item I ordered weeks before Christmas.

Easy to order, payment taken quickly and invoice sent waited for goods and nothing arrived i contacted and was told a delay on stock arriving but i would get my goods soon. almost 3 weeks later still no goods or correspondence, i contacted again was told out of stock and would not be getting more offered another item or refund so i ask for refund which as been confirmed but told it will take up to 14 days for me to get my money back. when i paid my money was taken within 24 hours but they cant refund me quickly??? also although they say no stock of my item it is still being offered for sale and site says in stock ready to ship within 3-7 days. as a first time customer to this site i would neither recomend to others or return myself. i am still waiting for refund of my payment

Order on 13/12/21 6 to 10 days. Today 10/01/22 still no receipt status in preparation DEPLORABLE first and last time I order on this site and I cross my fingers to receive the order. Questionnaire of satisfaction when I have received nothing INCOMPREHENSIBLE

Item ordered in November 2021 never received as of January 2022

Order placed 10 days ago nothing received to date and no communication. i placed an order in germany received in 3 days. is there a problem in france?

Never received my order. Poor communication. Why sell items that aren't in stock

Not good still not received my order

Ordered on 26/11/2021...still waiting for it!

I'm writing this note because I still haven't received my package even though it was for Christmas and my princess was disappointed because she didn't have her gift that I'm still waiting for.

I'm still waiting for my order

Order never arrived had to ask for a refund disappointed and disgusted

One month after my order, I still haven't received anything... And from what I've read on the web, 1001hobbies.fr is no stranger to this... And of course, there's no way of contacting them directly.

Enormous delays in delivery with no real explanation or follow-up

Order placed, never processed, but my account was debited. Promised I would receive it, never did. Disappointed

1 month to deliver a Christmas gift. Delivery method changed without updating address. Changed the item ordered, then finally received the item ordered. Incomprehensible meli melo in the e-mails received. Never seen such a poorly organized company.

Very disappointed this is the second order in less than a year and it's the second time we don't receive our parcels in time, the first time 3 weeks and now we're already at almost 1 month, it was just a gift for my son for Christmas, ordered on 14/12 and to this day still not received ;(

Ordered 150 euros twice. Both times had neat updates of the order including shipping codes from postnl/dhl. Unfortunately no shipments appeared on sent and did not receive. Sent mails to supplier without any response. Either it's a scam or it's a company that has a lot to improve. In both cases a must

My order was placed in december no news... I asked for a refund, no news... I sent several emails and still no news... What nonsense!

Order still not ready, impossible to cancel easily on the site to receive only available products. A real disaster of ergonomics.....

I ordered an advent calendar for my son. It was sent quickly but lost by the courier. No word, no message, no apology. On december 24th, they offered to send me a new one .... How kind !!!!!!

Order never received, lousy customer service

I never received the parcel and was forced to find the games elsewhere. I was reimbursed, though, slowly but surely.

Almost 2 months ago I ordered a plastic model that was marked as available online. The purchase price was just under 54 euros. I paid this amount in advance and after a short time I received confirmation of receipt. A few days later I was informed that the item was not available. In an email, I asked for the amount to be transferred back. This was first confirmed to me, with the note that it could take 3-5 days. Which would have been ok. After two weeks I asked and they wrote to me that they had instructed the accounting department. Over a week later, again no receipt of the refund. Another complaint and again the answer that the accounting department had been instructed to transfer the money. A week later, I got fed up and wrote 25 emails with the same wording, referring to EU law, stating that the payment had to be refunded within 2 weeks. The answer was that the transfer would be made in accordance with French law. However, as far as I know, there is no French payment system here but, as we all know, SEPA and that takes 2-4 days. After I was asked if I had already built the model and had pictures, I replied that I had not received the model and was still waiting for the refund. I think it was a week ago. They replied again, I think it was the 3rd or 4th time, that they would instruct the accounts department. Today Monday, 10.01.2020, I was still not at the bank. No money had been received before the weekend. If no money is received soon, I will send this company 100 mails a day with the facts of the case so that they have real work to do. I don't think I'll get my money back anyway. In any case, this is not the way to do business. What I have written here is absolutely true.

Ordered on December 7th. Today, January 10, still nothing. But 70 euros debited. Very disappointed, especially as it was for Christmas. I would like to receive this order or be reimbursed but no information, no communication. Not at all serious. I do NOT recommend.

Delivery only after six weeks. Nothing in terms of communication about delay

Part of the order was sent a month later, including an error on one item! I'm still waiting for the rest !!!!!

An undelivered order for months, no news from the site, it's a mockery of the world, without further comment.

Customer service 0 no response from them, I ordered for 650 € still nothing received, and the delays are shifted each time then who has stock

Order placed on 03/12/2021. Wrong product reference. After my call I managed not to bother them too much and found them a product at the same cost and asked them to deliver it to my home instead of the initial mondial relay, they told me ok...I believed them. I've just received a mondial relay e-mail and my article is waiting for me...it's 8/01/2021. I don't recommend it and they won't see me again....

Rarely seen worse, incompetent service, no apologies, does not even warn that there is a stock problem obliges to send emails incessantly.

Order placed on december 19 .january 10 still not delivered. despite my numerous emails no response from you.

Order still not received, after 1 month of waiting. I sent several reminders but the robot was too stupid to answer properly !!!! I'll see what condition the parcel is in when I receive it, that's promising!

Order never received. Refund still pending...

When i placed my order with express delivery costing a huge £35.00 i would get delivery before christmas according to web site. Nearly a month later still waiting will never use again

Delivery more than a month after order, even though the model was in stock. In the end, it was in the process of being delivered, with no idea of when it would arrive. Carton not delivered to relay point, just a message saying that I had refused delivery, which is not true. Parcel resent by registered mail 7 days later. To be avoided, damaged box.