/5
★★★★☆
based on 36826 reviews published
★★★★☆
based on 36826 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.
Verified Buyer
purchased on 04/03/2023
Answer from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Unfortunately, we ourselves are still dependent on the information provided by the suppliers, who may also have problems. Please do not hesitate to contact us at [email protected] We are available and outside of holiday periods, we try to respond within 48 hours. Beyond that, it means that we may not have received the email. Once again, the address of [email protected] is the most reliable. Please do not hesitate to send us an email if your order has still not been resolved. Thank you and have a nice day
3
/5
★★★☆☆
Delivery time too long, 2 weeks for a 50gr receiver. Delivery in France, with product in stock.
Acheteur Vérifié
purchased on 28/03/2023
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3
/5
★★★☆☆
Shipping time was longer than stated. 2 instead of 1 week
Verifizierter Käufer
purchased on 05/03/2023
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3
/5
★★★☆☆
I found it difficult to identify the model of the color contained in the bottle because a label was applied right on the identification code.
Acquirente Verificato
purchased on 30/03/2023
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3
/5
★★★☆☆
Merchandise arrived with action figure box severely damaged due to improper shipping packaging by shipper
Acquirente Verificato
purchased on 14/03/2023
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2
/5
★★☆☆☆
Was sent the wrong item and they still have not sent me what I ordered. Have tried to contact them but no answer. would like to order more from them but will not use them until this problem is fixed. So far just lip service on their part.
Verified Buyer
purchased on 03/03/2023
Answer from 1001hobbies
Hello, thank you for your valuable message to us. We are sorry if there was a product problem. It may be that we simply did not receive the email. Can you send your email back to [email protected]? We will find a solution. Thank you!
2
/5
★★☆☆☆
No technical information, long delivery times
Acheteur Vérifié
purchased on 27/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We take good note of the delays. Unfortunately, delivery times are clearly indicated on each item, and if the item is not in stock, you should be aware that these are unavoidable delays. We wish you an excellent day. 1001Hobbies customer service
3
/5
★★★☆☆
The order did not arrive complete, the missing product was shipped much later than expected.
Comprador Verificado
purchased on 12/02/2023
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2
/5
★★☆☆☆
Missing the black color but 2 pots of yellow? many parts twisted because the plates are loose and not separated from 1carton or other I point out that there is no yellow apart from the headlight tube of glue too small.
Acheteur Vérifié
purchased on 19/03/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for the paint problem, which was beyond our control. We will pass on the information to the manufacturer. At the same time, we have sent you a credit note so that you can recommend the missing paint. Can you confirm that you have received the e-mail? Have a nice day 1001Hobbies customer service
3
/5
★★★☆☆
Good product, reasonable delivery time, but shipping costs were almost 2x the value of the item. It would be nice if regular postal services were used for printing: sending 1 set of decals this way is now costly AND environmentally polluting....
Geverifieerde Koper
purchased on 27/03/2023
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3
/5
★★★☆☆
Longer postage than I was expecting. Maybe I didn’t read the terms properly.
Verified Buyer
purchased on 12/02/2023
2
/5
★★☆☆☆
Got only part of it, sent email to support without getting any reply.
Geverifieerde Koper
purchased on 10/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. If your email has not been processed by now, could you please send an email directly to [email protected] indicating the missing items? Thank you very much and have a great day!
3
/5
★★★☆☆
The product itself is ok, but it took several months from ordering to delivery.
Verifizierter Käufer
purchased on 30/10/2022
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3
/5
★★★☆☆
Perfect customer service but very long delivery time and gift wrapping to review for a service I paid for!
Acheteur Vérifié
purchased on 08/03/2023
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2
/5
★★☆☆☆
Ordered paint specifically as the web site (and my order details) stated it was in stock. Two weeks after order I enquired about the delay, an update was told 1001Hobbies was still getting some paint from their supplier (I.e. not “in stock”). Three weeks after order I requested a refund as there was no progress, but was told that a refund was not possible as my order was now being compiled. Order was finally delivered more than 4 weeks after the order was made (and after I had given up waiting and purchased the paint from elsewhere.). I was not impressed!
Verified Buyer
purchased on 24/02/2023
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are terribly sorry for this succession of mishaps. I see that the paints ordered are indeed usually in stock, but there must have been a shortage with a longer than usual delay. We apologise again. Have a nice day,
3
/5
★★★☆☆
Long delivery time and difficult communication. Eventually did receive the orders
Geverifieerde Koper
purchased on 11/01/2023
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3
/5
★★★☆☆
Product was poorly packaged and one item was damaged. It appeared to be damaged before it was shipped. They nevered offered to refund anything but a small $14 shipping fee. Pretty sad
Verified Buyer
purchased on 10/02/2023
3
/5
★★★☆☆
Shipping costs 5 euros higher than elsewhere .
Geverifieerde Koper
purchased on 25/02/2023
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3
/5
★★★☆☆
I liked the product but this was a gift and came in a box with a picture of the item on the outside. My wife came home before me and saw the box. I was really frustrated by this. The product was fine. Really nice, in fact. But I didn't get the option to select that it was a gift and I assumed it would come in a normal brown box. This was pretty disappointing.
Verified Buyer
purchased on 17/02/2023
3
/5
★★★☆☆
Slightly long delivery times
Acheteur Vérifié
purchased on 23/02/2023
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2
/5
★★☆☆☆
Very long delivery times
Acheteur Vérifié
purchased on 07/03/2023
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2
/5
★★☆☆☆
Website is fine but aftersale is not good. Bought airbrush that did not work properly. But they could not do anything for me because the airbrush was used once and then the article could not be returned.Strange because you have to try such an article once to find out that the product does not function properly. I have now just ordered new parts elsewhere at my own expense. I don't think I will be buying anything here anytime soon, too bad because they have quite a lot of items.
Geverifieerde Koper
purchased on 05/03/2023
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Answer from 1001hobbies
Hello, thank you for your message and your feedback. We will take this into consideration in the future regarding returns. We are very sorry for this situation and we could not find a better solution at that time. If you still want to make a return, please send a message to our customer service [email protected] and we will give your machine to our specialist here to look at it. Please keep us informed. Thank you very much!
3
/5
★★★☆☆
The problem is that I like all the models you have, to charge fast, but it's been almost two months and I have not received the order yet, when it will arrive, I will not even want to do it, for this reason I will avoid buying any more product, and disengage the delivery once delivered to the carrier.
Comprador Verificado
purchased on 09/02/2023
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3
/5
★★★☆☆
Hello, I received my package, but the order is not correct. I had ordered a 1/10 short race body, and I received a much smaller scale body.
Acheteur Vérifié
purchased on 06/03/2023
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2
/5
★★☆☆☆
Very long delivery times
Acheteur Vérifié
purchased on 09/02/2023
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Answer from 1001hobbies
Hello, thank you for your very important message. I have noticed that one of the products took a long time to reach us, which slowed down the shipment of the whole order, I'm terribly sorry about that 🙁 I wish you a good day,
3
/5
★★★☆☆
Nothing was missing, but the plastic inside the box was broken. As if it had been opened before.
Comprador Verificado
purchased on 16/03/2023
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3
/5
★★★☆☆
The items are advertised as being in stock, at the supplier's, yes, but not at 1001 hobbies, resulting in a rather long lead time, which is a shame, as is the case with many companies.
Acheteur Vérifié
purchased on 25/02/2023
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3
/5
★★★☆☆
Thank you for your promptness ....Mais the parcel was smashed fortunately there was a vial without importance otherwise I believe that this parcel would not have arrived at destination....and especially that the size of the box for the small order was disproportionate.....
Acheteur Vérifié
purchased on 15/03/2023
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3
/5
★★★☆☆
I'm always a little worried when I have to order from an unfamiliar website. However, there was no mistake.
Acheteur Vérifié
purchased on 22/02/2023
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3
/5
★★★☆☆
AM happy with the product and price, thought shipping was a bit steep and it took 3 to 4 weeks to receive the product. Will consider the company for other products they may have available that fit my needs but the extreme length of time to receive the product is definitely a detriment. Also I can not change the five star rating on this form, I would say three stars is more appropriate. Oops i just figured out how to change the rating to 3 stars.... but that should h=not have taken me 5 to 10 minutes to do so.
Verified Buyer
purchased on 28/02/2023