Reviews 1001hobbies

Delivery time too long for an item reported available with immediate dispatch. No response to e-mail inquiries. No telephone response to numerous calls (supposedly because of too many calls, not a credible reason).

Product did not arrive until 8 days after it had been quoted for delivery. As such it was of no use.

Package arrived very late Split in two Instructions in English only

Product packaging was okay. The delivery time took forever and totally missed the occasion (Christmas). I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.

I didn’t like this. I was excited for a model for my husband for Christmas that I ordered many weeks before. It arrived AFTER Christmas despite paying the extra for delivery. When contacting customer service, I am told to wait for someone then no one comes. The day someone answered was to tell me it’s coming still. No resolution whatsoever and the model came in a destroyed box. Very unprofessional

They have many games to choose from. But when it comes to shipping they leave much to be desired as I have been waiting for the arrival of a game more than three months, it's a shame, because I would have made more orders.

Didn't arrive in time as stated

After opening the package the plastic hull of the boat ordered is deformed I can not build the model, an email was sent today to contact 1001 hobbies. Fr to find a solution to my problem

The parcel was complete and in good condition. However, the order arrived 1 week late.

[email protected] has not replied to my message

My parcel was very damaged I hope that no part is missing...

Product was only two months longer to receive than quoted. Oh well. The event I was going to use the product was several weeks in the past. Guess I will be good for next year.

I received my order in a simple envelope !!!! The box was damaged... and 2 pieces broken inside!!!! This is unacceptable from a professional company. You don't buy a model by mail order only to receive it damaged. It's a shame.

Wrong model.

Hi empi delivery not consistent with what was described Package( gift to give x christmas) arrived 2 days late so I had to buy other gift

Long, long wait for the package scheduled for Christmas, but it didn't arrive until the 26th, so Christmas was missed for the person who was supposed to get his Christmas present the same day.

There were far too many difficulties with the delivery!

Correct condition of the boxes despite the lack of packaging. I paid extra for gift wrapping, which was not done either. Very average.

Ordered on November 13, I had no news until December 22. As a result, I had to buy other gifts to cope. As the kids would say: "That's not cool!

It's a mess to find the right paints according to the references indicated on the model's instructions.

Sloppy packaging Damaged cardboard missing parts

The coli did not arrive on time but fortunately it arrived on Christmas morning so for that I give 3 stars.

Fast shipping, but not what I ordered, I hope I can fix this problem.

Very very bored with my last order

First, the order took longer than you are led to believe at the time of purchase, I placed my order on December 5th and it only arrived on December 22nd. But I almost didn't receive it because the 1001 hobbies company didn't write down my complete address and that's why the letter carrier couldn't deliver it. Luckily I went to the office the same day to find out where my order was, otherwise they would have sent it back to France. In the mails I received from 1001 hobbies my address was always complete. This has been my case, I don't know how often this happens with this company.

Took nearly 2 months to receive my order and your website said everything was in stock

Delivery time not as advertised. Ordered on 2/12, material in stock... received on 23/12... that's a bit more than advertised. But otherwise perfect

No delcomanies in the box.

Hello, my experience has not been very good, since I ordered a doll on November 8 q was in stock and they were going to send it to me 2 weeks later. When I saw that it did not arrive I sent an email and they told me that it would not arrive because there was no stock. After several emails I managed to get them to send it to me and it arrived on December 20th. For my part the experience has not been favorable. Best regards.

Your paint references are very poorly indicated. Especially Humbrol.

I did get what I ordered, but it took a long time and some reminders to get it. I had to ask for updates of what was happening to my order. Good price though, but the next time I might buy the same product to a higher price and get it at once, instead of being unsure of what is happening with my order.

Missing shipment tracking by e-mail. Paints corresponding to model not supplied. Neat parcel.

Unfortunately the description differs from the item I received. According to the picture and (translated) description "Mr Mark Setter" "Mr Mark Softer" was advertised, but unfortunately I received "Mr Mark Softer Neo" and "Mr Mark Setter Neo". The original ones (without Neo) are unfortunately hard to get in Europe and I was hoping they would be available in their store.

The site isn't too bad, the navigation could be smoother, the orders on the other hand, are passable, especially on the paints, full of alarmist stickers on the danger of the product, so you can't see anything, which isn't the case on other model sites.

Products appear to be available but finally sold out No refunds, only credit notes

Very slow shipping product not up to the price

Package was 2 weeks in transit. Already sent message 2x but never had response. Very bad!

Item arrived in great condition but delivery was a week after the expected delivery date

Took a while to get here but it arrived before Christmas which is good.

I think you especially need to improve your delivery service, TOO LONG!