/5
★★★★☆
based on 37032 reviews published
★★★★☆
based on 37032 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Over a month and a half to get part of my delivery. Impossible to reach by phone. Despite late refund for undelivered material, not even an apology or a commercial gesture. I wouldn't recommend them again.
Acheteur Vérifié
purchased on 19/02/2023
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3
/5
★★★☆☆
Price was good. The communication was more than poor. No shipping confirmation or email that the order is being processed. Shipment after 4 working days. The package arrived 2 weeks later. Was already afraid it was a fake store.
Verifizierter Käufer
purchased on 15/05/2023
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3
/5
★★★☆☆
Fast shipping, nothing to complain about, but I paid 2 euros to wrap the box of figurines and I was really disappointed because it was really done on the fly, the packaging is ugly, you can see part of the box, the tape is not discreet, in short! Go there with your eyes closed and spend 2 euros on gift wrap, it's more profitable ^^
Acheteur Vérifié
purchased on 16/05/2023
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3
/5
★★★☆☆
The goods and delivery are great. But partial refunds don't work at all. It's a good thing I paid via Paypal, otherwise I would have lost the money. And they made a few cents too. Sad.
Verifizierter Käufer
purchased on 30/03/2023
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3
/5
★★★☆☆
Ordered 03 04, delivered 20 05. Three requests for more information. Always the same mechanical answer. "Your request: Re: Your request: Re: Your 1001Hobbies order has not yet been prepared"
Acheteur Vérifié
purchased on 03/04/2023
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3
/5
★★★☆☆
The preparation of the order plus the delivery takes too much time. This is the reason why I can't buy certain items.
Acheteur Vérifié
purchased on 27/04/2023
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3
/5
★★★☆☆
WELL, HAVING RECEIVED PAINT THAT WAS COMPLETELY DRY, YOU PROMISED TO REPAIR IT, BUT IN THE LAST ORDER THERE WAS NO COMPENSATION.
Acheteur Vérifié
purchased on 12/05/2023
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3
/5
★★★☆☆
Had what I needed but delivery was later than was told with no tracking available
Verified Buyer
purchased on 25/04/2023
3
/5
★★★☆☆
Customer service is very good, but on the site it says that a product is available and then 1 month later it tells you that it's out of date (2 times on the same figurine that I'm still waiting for...) So be sure to check your suppliers' stocks!
Acheteur Vérifié
purchased on 05/04/2023
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3
/5
★★★☆☆
More than 3 weeks for an order! Too long!
Acheteur Vérifié
purchased on 15/04/2023
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3
/5
★★★☆☆
Over 3 weeks to place an order!
Acheteur Vérifié
purchased on 15/04/2023
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3
/5
★★★☆☆
Easy to navigate. Delivery times too long. Your competitor rue des maquettes delivers in less than 6 days. I've still had an order pending with you for nearly 3 weeks. Please specify product availability more clearly.
Acheteur Vérifié
purchased on 30/03/2023
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3
/5
★★★☆☆
They have many items and sometimes with good offers, but they have a couple of problems that have been repeated in several of the orders I have placed: - Slow shipping: they take a few days to ship the order - Insufficient protection of the items: they usually send them in the boxes of the models themselves, which are not very resistant, wrapped in bubble wrap, so they can be damaged in transport, since the carriers are not usually very delicate in handling the packages. To improve, they should put the bubble-wrapped models inside an external box that protects them and also avoids seeing the contents.
Comprador Verificado
purchased on 30/04/2023
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3
/5
★★★☆☆
Poor communication/shipment tracking and now they keep contacting me about the review I left, it directly asked if I wanted them to contact me and saying no does not good.
Verified Buyer
purchased on 16/04/2023
3
/5
★★★☆☆
Excellent
Acquirente Verificato
purchased on 15/04/2023
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3
/5
★★★☆☆
Inadequate packaging, ruined the decals making them partially unusable. When ai ships a sheet whether decals or stickers, it must be sandwiched at least between two thick cardboard planes that stiffen and protect. Not a spring envelope. 20€ between shipping and product, €12.90 of product, and it is partially unusable. Improve the packaging.
Acquirente Verificato
purchased on 20/04/2023
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3
/5
★★★☆☆
Delivery time could be improved .
Geverifieerde Koper
purchased on 06/04/2023
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3
/5
★★★☆☆
Package received quickly and completely. But inoperative soap for replacement of a can of paint received dry, despite good telephone reception of promise to send, and follow-up e-mail without follow-up.
Acheteur Vérifié
purchased on 11/04/2023
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2
/5
★★☆☆☆
The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.
Verified Buyer
purchased on 22/03/2023
Answer from 1001hobbies
Hello, thank you for your very detailed feedback, it is very valuable for us. Regarding the shipment in several packages, it seems obvious to us that it is not done by default when you place a single order with all the items. If you want to split your order, unfortunately, you have to place two separate orders, with shipping fees paid separately. We also apologise for the delivery date. We are trying to improve this, but in the end we are always dependent on the goodwill of the delivery companies. We will not hesitate to pass on your feedback to them. Have a nice day,
3
/5
★★★☆☆
Delivery times too long.
Acheteur Vérifié
purchased on 19/04/2023
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3
/5
★★★☆☆
The product was very good, but the delivery was made after having to complain a couple of times to the chosen delivery company. Also it was not delivered to the chosen locker.
Comprador Verificado
purchased on 16/03/2023
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2
/5
★★☆☆☆
Unfortunately, I would have to say that my experience with 1001 Hobbies is bad on the basis that I ordered an Eduard photo etched sheet and received a large model kit. Although to be fair they have responded quickly within normal working hours to rectify the problem which appears to have arisen through both items having the same reference number.
Verified Buyer
purchased on 16/04/2023
Answer from 1001hobbies
Hello, thank you for your message about your customer experience. It will help us to improve our services. I am sorry to hear that the situation was not optimal. I think there was indeed a reference problem, we have passed the information on to the supplier. I'm glad to know that we were still able to be responsive, that's important. Good day to you.
3
/5
★★★☆☆
Took a long time to get my order. It arrived in good condition, but think it could have been sent out sooner as the web site said it was in stock.
Verified Buyer
purchased on 29/03/2023
3
/5
★★★☆☆
Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.
Verified Buyer
purchased on 30/03/2023
3
/5
★★★☆☆
Excellent for ease of ordering and delivery time, but the Tamiya paint pots are not labelled with the corresponding paint numbers. It's a pity, but fortunately I had kept the name of my order.
Acheteur Vérifié
purchased on 22/04/2023
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3
/5
★★★☆☆
In the first instance I did not receive my order and after weeks of complaints I finally received it perfectly.
Comprador Verificado
purchased on 28/03/2023
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3
/5
★★★☆☆
Not the easiest to surf/search on
Geverifieerde Koper
purchased on 28/03/2023
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3
/5
★★★☆☆
I found the delivery to be very long
Geverifieerde Koper
purchased on 17/03/2023
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3
/5
★★★☆☆
1001hobbies offers an excellent selection for miniature model builders, the rating falls out because of the rather long delivery time, despite availability. Otherwise a really great store!
Verifizierter Käufer
purchased on 11/03/2023
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3
/5
★★★☆☆
It took a while for the order to arrive.But I had also ordered something not very normal.
Geverifieerde Koper
purchased on 22/03/2023
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