Reviews 1001hobbies

Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.

I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.

Order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad

The grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.

Article present on the site but in reality not!!!

Order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day

Bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.

Nothing special to report about the site. On the other hand, delivery took too long.

Nice products but very very slow express shipping unacceptable ... I will buy somewhere else

Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!

I find the price of shipping expensive and slow and it took me 18 days.

Too long waiting for my order and multiple requests for information from me on this subject But each time response to my requests.

Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.

The order went all the way but after a phone call from my it did work out.

Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.

lead times and products

The sable brush arrived unprotected so the bristles are bent or broken i can't use it, despite an email i still have no answer

Delivery time too long

Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.

Had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA

The product is very good and the service too, but the delivery time is too long.

Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.

Had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times

Do not take into account the mails and do not answer.

I have not received full order and know nothing about undelivered items. The information is missing.

They took longer than they said they would

I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image

Delayed delivery product under disant in stock but out of stock

The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.

The glue proved unusable, apparently due to low-temperature exposure on delivery

I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use. I will not be ordering from them again.

Delivery times are too long.

1 month to receive my order even though the products were listed as being in stock , non-existent customer service

All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.

My last delivery did not correspond to my order.

Unfortunately, the delivery time was a bit long and 2 paints were unusable,

Almost a month of waiting seems too long to me.

Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.

Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.

Late delivery