★★★★☆
based on 37903 reviews published
Latest negative customer reviews
Pretty poor communication, no response to my emails for over two weeks, goods only arrived after almost three weeks! Other providers manage the same in three days!
When you can't find out where the package you sent is, and it gets lost along the way, you're not selling! When they tell you that you have to wait 15 days maximum to be reimbursed, and two weeks later they tell you that there's no claim on your file, it's a disgrace! don't buy from them, they're really incompetent! you'll have understood, I'm very disappointed!
The package did not arrive in time for Christmas and I had to buy another gift.
The parcel numbered 6A22653865676 COLISSIMO never arrived in the letterbox. However, the Post Office mentioned delivery on December 28 in the letterbox...
I am missing an order I have been sent the same order twice.
I am missing a part of the order and no one is responding to me about it. It's been 20 days now.
I went to the store in Paris 11 and was told that the item I wanted could only be purchased on the site! Order placed on the site on 16/12, payment made immediately. The available product was to be received within 2 to 4 days. Payment requested a second time on 18/12. Not having received proof of the 1st payment, I paid a second time to be sure of receiving it for Christmas. As a result, my order was counted twice (article and postage) because the 1st payment had been made! I was to receive my parcel before Christmas but then the product was no longer available! I sent messages and tried to call without any reply! Having received nothing for Christmas, I called and finally got an answer! I asked for the order to be cancelled and reimbursed! The same day, I got a message telling me that the parcel was in my box, while a message told me that the product was still being restocked! I'm willing to be understanding, it was Christmas, you were swamped, there's Covid, delivery times are hard to meet ... I'm not satisfied with this purchase and I do not recommend buying on your site!!!!
No one answers my calls. Delay too long (almost a month to receive my package) they sent my package in a mailbox that was not mine in another address and items that were not in stock but marked as available. To be avoided!
Received the wrong model you guys sent me a Tank not F-14A
What I received does not match what I ordered, I still sent you a clarifying email. I look forward to hearing from you
Stated 5-8 days delivery time, but it got much later. Can always be a little later due to the holiday rush, but this late is not really neat. At ali express where you guys get it I probably would have gotten it earlier. Needed it quickly for a joke and now it was so much too late
Amazing that a company that seeks so much feedback is so poor. Goods shown as in stock weren't, emails to customer service were ignored. Over a month from ordering to receiving my goods. Funniest thing was after leaving feedback on another site and making it clear I would never order from this company again, they sent me a code for a whole 10 euros off my next order!
I received my goods but 1 of these is not working and I am not getting any response to this from the website.
The Roco model ordered arrives late, after two false delivery announcements by the SDA courier chosen by 1001 Hobbies for delivery.When the 'order arrives it does NOT work.I am forced several times to open it to check the contacts on the wheels.After each verification it works fine, but only for a short time. On the third verification it does NOT work anymore. I am forced to have the ordered locomotive repaired at my expense. LAST EXPERIENCE WITH 1001 HOBBIES who NEVER answers the contact phone 02124120034
A disaster. They made a mistake in sending me the product. In order to return the product I had to call several times and there was never anyone who spoke Spanish. In the end they sent me a return label. After three weeks I am still without the product and without my money back. I will not buy from this site again and I do not recommend it.
I was really happy at first with the delivery time, but once I had the parcel in my hands, I realized that I had not at all received the product corresponding to the visual, nothing to do with it, I'm really disappointed...
I did not receive my order very disappointed
Although I paid the maximum shipping price for delivery within 48 hours, the parcel was delivered 7 days later. In conclusion, I will no longer order from 1001Hobbies.
Hello good morning I received the first broken item (inside its BROKEN packaging), I requested the change to where to return it and I never received a response from the page, I bought the item again and I received the product with the original packaging very broken, what a coincidence (? ), unfortunately it could not be the gift, have a merry christmas
Broken item in the packaging and no one is answering me...
I am very dissatisfied with your logistics because I waited 1 month before contacting you because my parcel remained all this time in preparation. The response from your service is just infamous, "you have to wait" no explanation, no excuse nothing. The response of your service is just infamous, "you have to wait" no explanation, no excuse nothing. And strangely 2h after my package is in shipped status. Thank you for improving your customer service.
Very slow
Terrible experience, sent a used item despite being sold as brand new! Contacted the seller but got a sarcastic response but was then ignored despite emailing several times. no return or refund feel like I've been robbed. Avoid at all costs
Delivery 3 weeks after order and no excuses...
Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.
Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.
Order not received
12 days to receive an order, it will arrive sooner if you walk.
They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).
The package did not arrive
Delivery took 4 weeks and one item has still not been delivered.
They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.
I am still waiting for my order !!!!!!
Ridiculously long wait for my order
Very bad because they are supposed to have delivered the package to someone other than me.
I paid $45.99 extra for express shipping to make sure the order arrived before I left the address I was at at the time. When I remembered to check, 1001hobbies never sent it. I emailed to cancel the order because I would not be at that address by the time it would arrive - in fact I would be out of the country, but instead of cancelling the order, they happily announced that they just sent it. I complained again after it arrived, explaining again the situation and saying now I have bother a friend and pay international shipping if I want it order. I also said I would never order from them again. So 1001hobbies replied offering me free shipping on my next order! So just a play to get more money out of me instead of compensating me for my extra expenses. Very unpleasant experience and I do not at all recommend this company.
Delivery time far too long !!!!
Took 4 weeks for myn package to arrive. Zero communication from their side
12 days after purchase I still have not received the puzzle.
There is poor order tracking... if we don't ask where our items are, we wait without any news... and on top of that, the items are out of stock 4 weeks after placing the order and without any compensation!!!!