/5
★★★★☆
based on 36826 reviews published
★★★★☆
based on 36826 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Obviously the right hand doesn't know what the left hand is doing. ordered and paid for goods, weeks later a request for payment. I would have spoken to the store personally if the telephone numbers had been the right ones. I paid everything with PayPal...lucky me, never again!!!
Verifizierter Käufer
purchased on 12/11/2021
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1
/5
★☆☆☆☆
I've been waiting for over a month. Non-existent customer service: no response to my reminders. No information. Nothing received. However, I was debited the day I placed my order...
Acheteur Vérifié
purchased on 10/12/2021
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1
/5
★☆☆☆☆
I have nothing but grievances against 1001 hobbies. From the start, they've taken me for a ride on my order. .site o
Acheteur Vérifié
purchased on 25/11/2021
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1
/5
★☆☆☆☆
I placed the order a month and a half ago and still have not received it.
Comprador Verificado
purchased on 03/12/2021
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1
/5
★☆☆☆☆
The product arrived was not what I ordered,among other things it was damaged I will do negative publicity.
Acquirente Verificato
purchased on 10/12/2021
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1
/5
★☆☆☆☆
I ordered a Boeing 747 kit on 23rd November 2021. Approaching the delivery date I looked at the Tracking record and found that it had not been sent although I had received an email from them saying it had been dispatched. They had also taken payment.
I rang them and they said there had been an error and it had not been dispatched but would create a new order. this they did but the delivery date was too close to Christmas so I cancelled the order before they had a chance it dispatch it. I am still waiting for my refund. I have phoned them several times and they say they will deal with it but nothing happens. Now I try to ring them and there is a message saying they have too many calls and cut me off.
This is quite the worst experience I have had dealing with a company on the internet. In my experince I find them totally incompetent and would not ever deal with them again once I get my money back.
Verified Buyer
purchased on 23/11/2021
1
/5
★☆☆☆☆
I ordered something 04.12.2021 Today is 16 .01.2022 . I still don't have my order .
Geverifieerde Koper
purchased on 04/12/2021
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1
/5
★☆☆☆☆
Order placed on December 7, guaranteed delivery before Christmas. No information on order tracking, I've only just received a refund (January 16) with no news beforehand. Avoid.
Acheteur Vérifié
purchased on 07/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Processing took almost two months and only took place after Paypal was activated.
Verifizierter Käufer
purchased on 05/11/2021
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1
/5
★☆☆☆☆
No organization! 2 items bought supposed to be in stock but 1 of the 2 was not in stock and sent later (and therefore after Christmas, great ...) And the 1st was supposed to arrive in relay parcel, but the center of the post calls December 24 to tell me that it is not eligible for delivery in relay parcel ... I had to free time on my work time to pick up my package at the sorting center post! Neither done nor to do ...
Acheteur Vérifié
purchased on 16/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Not detailed that set comes with EU plug. When raised with support was basically told if you don't like it, return it.
Verified Buyer
purchased on 19/12/2021
1
/5
★☆☆☆☆
1 star is too many. Goods were in stock and I ordered. After some waiting time where my order remains, I realized that a model from Japan is backordered. I need the color I had ordered. No information about the remaining of my order. No answer to my first inquiry about my order. Second inquiry was answered with a standard text. Probably didn't even read my request. Third request for partial delivery is out. First time ordering there, that's no way to make satisfied customers. No wonder they advertise money back so much! This is the first and last order I placed with 1001hobbies. Never again!
Verifizierter Käufer
purchased on 04/01/2022
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1
/5
★☆☆☆☆
Order placed Monday the 10th, still no delivery on Friday the 14th. Sent mail yesterday, no reply. Called today, automatic answering machine "we are closed". I will never order anything here again, what a bad service.
Geverifieerde Koper
purchased on 10/01/2022
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1
/5
★☆☆☆☆
I was sent the wrong item and therefore my son did not have his present for Christmas. The company still hasn't sent the replacement as they are waiting for the item to be returned which was nearly 2 weeks ago! The item sent in error was a fraction of the cost of my intended item. They have a considerable amount of my money and no product to show for it at present. Will not buy from again.
Verified Buyer
purchased on 15/12/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. 1001 hobbies team
1
/5
★☆☆☆☆
Delivery was not made because the puzzle was no longer in stock. There was no notification from 1001 hobbies.de about this. Repayment of the money already paid was only made after a claim and took a long time.
Verifizierter Käufer
purchased on 24/09/2021
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1
/5
★☆☆☆☆
In reference to the navigation on the page what happened to me is that it did not specify the language of the product, in particular the instructions, which is why I had to return it. In the delivery and other things all correct; except in the return that I had to pay the refund and it cost a lot. For reimbursement in my opinion ( I have met with other companies ) give facilities in this aspect in sending the labels by email so that the return is free ; I do not know if it could be done and not make an excessive outlay. Some kind of postage.
Comprador Verificado
purchased on 10/12/2021
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1
/5
★☆☆☆☆
I have not received anything yet
Comprador Verificado
purchased on 28/12/2021
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1
/5
★☆☆☆☆
I have not received anything yet
Comprador Verificado
purchased on 27/12/2021
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1
/5
★☆☆☆☆
Time between order and delivery very long!
No or little follow-up! Product not in stock!
However, I would like to sincerely thank LAURE, head of customer relations, who listened to me from the very beginning of my complaint. She followed up my entire case with efficiency and responsiveness to arrive at my delivery today after almost 1 month of cumulative waiting.
Acheteur Vérifié
purchased on 03/01/2022
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1
/5
★☆☆☆☆
Still have not received order
Geverifieerde Koper
purchased on 07/12/2021
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1
/5
★☆☆☆☆
Absolutely horiffic company, order took ages to arrive, then order was wrong, still trying to get a refund 5 weeks later, communication non existent. Company should be shut down!!!!
Verified Buyer
purchased on 09/12/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We sent a request regarding your refund that will be done as soon as possible 1001 HOBBIES TEAM
1
/5
★☆☆☆☆
No delivery!
Acheteur Vérifié
purchased on 20/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Hello, You have ordered a product with a long lead time as indicated on the product page and on your summary. We apologize for this delay in any case and thank you for your patience and understanding Cordially, Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Promote products by indicating on the site that they are in stock, when in fact they are not. If I hadn't e-mailed customer service, I would never have known that my order wouldn't be honored, because the product is no longer in stock 🙁 but the refund was okay. I had planned a Christmas present for my daughter, but she never received it. Total disappointment, I will never order from this site again.
Acheteur Vérifié
purchased on 19/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
First order went very well, but the second was a total failure and I am now waiting for the second month for a refund.
Verifizierter Käufer
purchased on 12/11/2021
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1
/5
★☆☆☆☆
I will never use this supplier again.
The website from which I ordered appears to be based in the UK, with a UK e-mail address and phone number. There was reference to the order being shipped from the EU thus perhaps causing delay. There was no mention of the fact that the company is actually based in France, and that there would be import tax and handling fees involved.
I simply can't do business with a company which behaves like this.
D
Verified Buyer
purchased on 26/12/2021
1
/5
★☆☆☆☆
I ordered the Christmas present on December 10th after I called them and had to clarify my questions in an English-speaking phone call... Of course you have to pay in advance. Delivery should be within 7-9 days. When I hadn't heard anything by 20.12 I called. I had to make the call in English again because there was no German-speaking employee available. She told me that they were still waiting for part of the order, which would be delivered there on the 24th and probably sent to me on the 27th. I told them again that it was a Christmas present and that I had relied on the delivery details when placing the order. They commented on this by canceling the order and ending the conversation, even though I asked for the delivery. I then wrote to the company and was asked to decide whether I wanted to cancel or keep the order. I asked again for the parcel to be sent and to be told when I could expect it. On 30.12.21, they replied to me that they had arranged for the cancellation and wished me a Merry Christmas and a Happy New Year. I received the money back on 11.01.22. I absolutely cannot recommend this company to anyone.
Verifizierter Käufer
purchased on 11/12/2021
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1
/5
★☆☆☆☆
As I'm still waiting for my order (since December), which was actually in stock and I now have to wait until April-May, I can't give it more than 1 star. I'm sorry!
Verifizierter Käufer
purchased on 08/12/2021
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1
/5
★☆☆☆☆
Order cancelled 6 days after being placed because not processed and announced not processed before 10 days after order. Payment debited the day after order and refunded 21 days after cancellation!
Acheteur Vérifié
purchased on 14/12/2021
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1
/5
★☆☆☆☆
Often a fraud - Roman trireme model NEVER available with changing prices not listed on the initial offer from these "dealers" (France for sure and Germany too! Also LONG "delivery time to string buyer along - definately buyer beware!!!
Verified Buyer
purchased on 29/11/2021
1
/5
★☆☆☆☆
Poor quality item, aluminum nuts completely washed out, instead of a bright red, they are pink or almost white. Very ugly.
Acheteur Vérifié
purchased on 31/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.