/5
★★★★☆
based on 36826 reviews published
★★★★☆
based on 36826 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
First experience with hobbies, satisfied because I received requested item.
Less satisfied because of the time about two months and several reminders.
Acquirente Verificato
purchased on 10/01/2023
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2
/5
★★☆☆☆
Great selection, high prices, no response to an email.
Verifizierter Käufer
purchased on 25/02/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry if the situation did not go well. We probably did not see this email. Could you send us your question again to [email protected]? Thank you very much!
3
/5
★★★☆☆
Very long delivery
Acheteur Vérifié
purchased on 19/02/2023
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2
/5
★★☆☆☆
One of the products I ordered was not listed as out of stock but turned to be out of stock anyway. I wanted to decline the order of the second product since it is useless to have without the one that was out of stock. I mailed the service team with this request and to ask for a refund but received no response and the second product was sent to me anyway which I have no use for. Very dissapointing!
Geverifieerde Koper
purchased on 03/03/2023
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Answer from 1001hobbies
Hallo, vielen Dank für Ihre Nachricht. Es tut uns schrecklich leid, dass dies passiert ist. Ich denke, dass die Information nicht rechtzeitig an uns weitergeleitet wurde und das Paket in der Zwischenzeit verschickt wurde... Sie können das Produkt immer noch an uns zurückschicken. Zögern Sie nicht, uns an [email protected] zu schreiben, damit wir eine Lösung finden können. Vielen Dank!
3
/5
★★★☆☆
Some delay on the order. Problem of stock! The next one will be better !!!
Acheteur Vérifié
purchased on 07/03/2023
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3
/5
★★★☆☆
The whole process was very complicated. You should keep a closer eye on incoming payments and cancelations. Too bad. Your selection is great, but the logistics are very poor, and the reminder for orders that have long since been paid for is also bad. It's cheeky and annoying. It's unnecessary. That's how you lose customers.
Verifizierter Käufer
purchased on 30/01/2023
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3
/5
★★★☆☆
Corrective to the order reception section!!!!! I had to complain, because it had not been shipped!!!! The product is fine, as offered!!!!
Comprador Verificado
purchased on 08/02/2023
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2
/5
★★☆☆☆
Not clear on website what language the product is in.
Verified Buyer
purchased on 02/03/2023
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are sorry about the situation. We took note of that to make sure we change the product sheet so the language appears more clearly. Have a great day.
2
/5
★★☆☆☆
Order placed on December 9, 2022, received on March 10, 2023, i.e. 3 MONTHS and 1 day, nothing to add.
Acheteur Vérifié
purchased on 07/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the service and quality we offer. One of the items was indeed being restocked and took much longer than announced by the supplier. We are terribly sorry about this. We wish you a good day. 1001hobbies customer service.
3
/5
★★★☆☆
Took 7 days to arrive and 1 of the 2 items should have arrived with my original €100+ order but "wasn't available" even though it was. And because 1001Hobbies doesn't give refunds but vouchers to use in their store I had to order it again (or waste my €23 voucher) plus pay an extra €7,50 in shipping just to get the 2 item(s) they should have sent me the first time.
Tip to those wanting to order from this store: Only order things that are "immediately available" because the "1-2 weeks depot" is not correct. Check my other review for more info.
Geverifieerde Koper
purchased on 04/03/2023
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3
/5
★★★☆☆
Good products and a satisfactory telephone service, but delivery times are far too long...too bad.
Acheteur Vérifié
purchased on 19/12/2022
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2
/5
★★☆☆☆
STILL NO BMW ISETTA!! I SENT YOU TWO EMAILS ABOUT THIS ...ONE ON YOUR SITE AND ONE VIA MY MAILBOX !!! STILL WAITING FOR A REPLY FROM YOU .....!!!
Acheteur Vérifié
purchased on 03/02/2023
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3
/5
★★★☆☆
I had ordered over €100 worth of items with 2 items stated to be available at the depot and that these would arrive within 1-2 weeks. I had no problem with that and was happy to wait 1-2 weeks. However, after 2 weeks had already passed I still had received no confirmation or shipping email.
After contacting 1001hobbies.com I received no answer. Sending another message to the ticket finally prompted a response where they stated "The available products will be shipped in a first time. In a second time, you will receive:" with images of the two missing items. So I assumed that I would simply receive 2 packages.
However, then I suddenly saw a second separate email stating that "A credit note has been created in your name for your order with reference XXXXXXX" After checking my account, I saw that this "credit" was just a voucher for the specified amount so they did not credit anything (normally companies will refund the money to your bank account). Instead they just gave me a voucher code; effectively forcing me to buy from them again.
When checking for alternative items on their website (as the voucher was for €23,98) I was surprised to see that 1 of the items that was supposedly unavailable when I first placed my order was fully in stock; so effectively they gave me a voucher and forced me to buy the same item again but this time with €7,50 in added shipping costs.
So yeah, while I did receive the other items I find this very unprofessional; especially handing out voucher codes instead of actually refunding the money. Also, they apparently did not answer (or understand) all my questions. I even sent my second message in 3 different languages (Dutch/English/French) as the company is located in France yet still they did not answer my second question about 2 other vouchers that were in my account but had no voucher codes attached to them. One was "1001prime - signup" for 4% discount while the other was called "1001prime - freeshipping" where you wouldn't have to pay shipping if you spent more than €59 (instead of their standard free shipping on orders over €100).
So yeah, while I am happy with my items (I have yet to receive the second package though); they do not answer tickets properly, don't know what they have in stock, and offer solutions that only cost me more money in the end. So if you plan on buying something, I would suggest to only order things that are "immediately available" because the "1-2 weeks" is not correct.
Geverifieerde Koper
purchased on 07/02/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry for the situation, indeed, I see that there was a succession of problems, sorry :/ The good news is that the second parcel has been delivered, which is a first good news. For the rest, what I propose is to offer you a 10€ code to use on a possible next order, so that it reimburses your shipping costs for the second order and takes part of the next one. Here is the code COMSAV10. Have a nice day!
3
/5
★★★☆☆
I placed an order for things in stock and the next day they tell me they don't have everything. Three weeks later they are missing something else. Communication full of errors, confusing, they take a day to respond, the order arrived a month after the purchase and things were missing. I cannot recommend buying from this store. Not at all satisfied with the purchase and will not buy again if I have another option.
Comprador Verificado
purchased on 03/02/2023
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3
/5
★★★☆☆
Some good, some not so good... An order took a long time to be honored, and the supplier was missing a product. So be it, but no customer contact to propose an alternative.
After a phone call after 5 weeks, a compromise was quickly found and the order received 48 hours later. It's a shame not to contact the customer sooner in case of a problem.
Acheteur Vérifié
purchased on 29/01/2023
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2
/5
★★☆☆☆
Paint in pot partially dry: thick film on surface.
Acheteur Vérifié
purchased on 23/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please send us an e-mail and a photo of the jar to [email protected] so that we can send you a new one. Thank you very much! Have a nice day 1001hobbies customer service.
3
/5
★★★☆☆
This product was for immediate shipment and has taken 3 weeks to arrive, it has also had to be separated from the original order, with two other products for immediate shipment and which have not yet arrived.
Comprador Verificado
purchased on 02/03/2023
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2
/5
★★☆☆☆
Not at all satisfied
Acheteur Vérifié
purchased on 08/02/2023
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3
/5
★★★☆☆
It took a long time for the order to arrive, even though it was just a pair of socks and the shipping price was expensive.
Comprador Verificado
purchased on 20/02/2023
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3
/5
★★★☆☆
Expensive shipping and slow delivery
Comprador Verificado
purchased on 18/02/2023
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2
/5
★★☆☆☆
I have ordered and paid in advance for 2 key fobs (F 14 Tomcat), comes only one and Andre goods with the ordered, all where else, very bad ...!!!!
Verifizierter Käufer
purchased on 19/02/2023
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2
/5
★★☆☆☆
Product does not conform to the order
Dario B.
purchased on 18/02/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry for the situation. There may have been a communication problem with our supplier-can you email us photos of the product in question to [email protected]? We will investigate and find a solution for you. Thank you very much.
3
/5
★★★☆☆
Must pay in advance, but if a part is not delivered then you get a credit. you should be able to choose an alternative. choose and alternative item then again shipping costs. not very customer friendly
Geverifieerde Koper
purchased on 15/02/2023
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3
/5
★★★☆☆
Long wait time to ship. Spoiled by Sprue Bros and Squadron
Verified Buyer
purchased on 18/02/2023
2
/5
★★☆☆☆
The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing
Verified Buyer
purchased on 21/02/2023
Answer from 1001hobbies
Hello, thank you for your message. We are very sorry if the product is not as good as you expected. Please do not hesitate to send us an email to [email protected] so that we can find a solution. Have a nice day!
3
/5
★★★☆☆
Still have not received my order of 1/24 scale decals
Verified Buyer
purchased on 10/02/2023
3
/5
★★★☆☆
The package came completely opened
Comprador Verificado
purchased on 24/02/2023
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2
/5
★★☆☆☆
The site itself is well designed and shipping is relatively quick. Ordered on 21.01. and delivered on 25.01. Can't complain about that. Unfortunately the battery was/is defective. Since then, extra forms have been filled out by 1001 Hobbies, photos have been taken and over 5 emails have been sent, but so far we have been put off with the fact that the dealer has not yet replied. This is really unacceptable...
Verifizierter Käufer
purchased on 21/01/2023
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Answer from 1001hobbies
Mr. Hello We have sent you an email regarding the battery, a return slip to send you a new one, and thank you.
2
/5
★★☆☆☆
Funko pop items arrived damaged and customer service not responding.
Acquirente Verificato
purchased on 23/02/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry for the problem. We should be able to send you back a new figurine. It is possible that your message was lost if we didn't get back to you 🙁 can you email us back to [email protected] with pictures of the damaged figurine? Thank you very much!
2
/5
★★☆☆☆
Hello, I received the order, the airbrush I ordered is great but the 2nd item (swastika decal) is not the right one.
Acheteur Vérifié
purchased on 30/01/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We insist on the fact that customer satisfaction is our priority. We are sorry if the product is not good. We invite you to contact customer service by e-mail, if you have not already done so, at contact@1001hobbies. There may be a problem with the product description or a problem with the warehouse, which we need to investigate. We wish you an excellent day. 1001hobbies customer service