/5
★★★★☆
based on 36826 reviews published
★★★★☆
based on 36826 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Products ordered on this site because marked as available, but more than 2 weeks later, still no parcel sent and products noted as out of stock...
Acheteur Vérifié
purchased on 29/12/2021
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1
/5
★☆☆☆☆
Completely non-transparent ordering process. At no time was it clear when the delivery would take place. I was only promised a delivery date at the end of December when I asked by phone. No delivery has been made to date.
Verifizierter Käufer
purchased on 08/12/2021
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1
/5
★☆☆☆☆
The item was in stock on the site but not physically, nor with their supplier for that matter. I've been waiting for a refund ever since. Unacceptable.
Acheteur Vérifié
purchased on 17/12/2021
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1
/5
★☆☆☆☆
After two months, I have not received my order, nor have they answered my e-mails or refunded my money.
Comprador Verificado
purchased on 10/11/2021
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1
/5
★☆☆☆☆
Only received part of my order, via email I can't get contact with the store. Never have I had an experience so bad with an online store. Should 1001hobbies read this, I would like to receive the rest of my products, or get my money refunded for these products.
Geverifieerde Koper
purchased on 12/12/2021
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1
/5
★☆☆☆☆
I cancelled my order and I still have not received my refund.
Comprador Verificado
purchased on 08/12/2021
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1
/5
★☆☆☆☆
It didn't fulfill my order, gave a refund eventually but never answered one of my e-mails
Verified Buyer
purchased on 23/10/2021
1
/5
★☆☆☆☆
Had to pay £68.51 extra on delivery above cost of order. No reply from 1001 hobbies when questioned, no mention of additional cost on ordering. Delivery company UPS don’t accept cheques ( still legal tender ) not happy with whole thing
Verified Buyer
purchased on 29/10/2021
1
/5
★☆☆☆☆
Because, products on sale on your site, while you do not have them in stock. I placed an order on 18/12/2021. And you told me to wait for your supplier to deliver the product. Which apparently was itself out of stock. This is unacceptable. I want my parcel delivered this week. Or my money back. CDLT
Acheteur Vérifié
purchased on 18/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Hello , We have made a refund request dated 11/01 , you should receive it this week Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I can't give an opinion yet because I still haven't received the product.
Geverifieerde Koper
purchased on 30/12/2021
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1
/5
★☆☆☆☆
Very dissatisfied with this site. I did not receive my order. The private parcel company said that I was absent on the day of delivery, which was totally untrue, especially as this is a medical practice with a secretary. Since then, the delivery service has sent the parcel back to 1001 hobbies and tells me that there's nothing more they can do. And no news from 1001 hobbies despite my emails. They are impossible to reach. And of course I've had no refund either.
Acheteur Vérifié
purchased on 02/12/2021
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Answer from 1001hobbies
Hello, Your request has been dealt with by our customer service department and is being processed.
1
/5
★☆☆☆☆
Goods marked as available while they don't have it in stock instead, very long delivery time, as of December 27 I still don't receive my order and I don't know what happened to it! I will never buy from them again!
Acquirente Verificato
purchased on 27/12/2021
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1
/5
★☆☆☆☆
Ordering was simple and easy, payment was simple and easy, that's it. I ordered on 13.12., no delivery has arrived to date, no response to emails. A pity really, I was actually quite convinced.
Verifizierter Käufer
purchased on 13/12/2021
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1
/5
★☆☆☆☆
After 20 messages of double payment for an order of which I got only 1 refund I gave up and just accepted my loss of 250 euros
Geverifieerde Koper
purchased on 18/11/2021
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1
/5
★☆☆☆☆
It allowed me to place an order for an item you never actually had in stock. It took over a month with me finding ways to message the company about my missing order, until I received notice it was out of stock. I had already put a dispute in with my credit card company, letting them know I had not heard from the company nor received any response from them. The credit card refunded me my funds and I immediately ordered somewhere else and received that item less then a week later.
Verified Buyer
purchased on 14/09/2021
1
/5
★☆☆☆☆
I haven't received my order and I haven't received my refund, so I'm going to take legal action against you.
Acheteur Vérifié
purchased on 17/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality of we offer. The refund was made today 17/01, depending on your bank it can happen in the day or in the week We thank you for your patience and understanding Sincerely Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
The customer service is terrible. I ordered something that never shipped, and I emailed them after weeks of waiting only to find out that the item is permanently out of stock. I asked for a refund, and they never gave me one. I had to file a claim with PayPal to finally get my money back. It was a horrible shopping experience, and I'm very unhappy.
Verified Buyer
purchased on 24/11/2021
1
/5
★☆☆☆☆
Hello, for my case, I would have just liked after the payment of my order to have infos ( your order is in preparation / waiting / is shipped / out of stock.. etc ) but the, no news... I would not put notes or to emit a negative opinion. I'll be patient. Yours faithfully
Acheteur Vérifié
purchased on 08/01/2022
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1
/5
★☆☆☆☆
I ordered 2 items on December 11th, one advertised for delivery in 7/8 days and the other in 10/11 days, taking into account supply and delivery times. Still received nothing on January 10. Payment collected immediately on order. One item has been back in stock for 15 days and has still not been sent to me. My e-mails, containing precise questions, are answered only partially and very inadequately. VERY DISSATISFIED.
Acheteur Vérifié
purchased on 11/12/2021
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1
/5
★☆☆☆☆
My order never arrived
Comprador Verificado
purchased on 08/12/2021
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1
/5
★☆☆☆☆
I never received my package. Not even after contacting customer service. I suspect scam. Luckily it was only 20euros
Geverifieerde Koper
purchased on 13/11/2021
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1
/5
★☆☆☆☆
I never received the item I ordered weeks before Christmas.
Verified Buyer
purchased on 09/12/2021
1
/5
★☆☆☆☆
Easy to order, payment taken quickly and invoice sent waited for goods and nothing arrived i contacted and was told a delay on stock arriving but i would get my goods soon. almost 3 weeks later still no goods or correspondence, i contacted again was told out of stock and would not be getting more offered another item or refund so i ask for refund which as been confirmed but told it will take up to 14 days for me to get my money back. when i paid my money was taken within 24 hours but they cant refund me quickly??? also although they say no stock of my item it is still being offered for sale and site says in stock ready to ship within 3-7 days. as a first time customer to this site i would neither recomend to others or return myself. i am still waiting for refund of my payment
Verified Buyer
purchased on 11/12/2021
1
/5
★☆☆☆☆
Order on 13/12/21 6 to 10 days. Today 10/01/22 still no receipt status in preparation DEPLORABLE first and last time I order on this site and I cross my fingers to receive the order. Questionnaire of satisfaction when I have received nothing INCOMPREHENSIBLE
Acheteur Vérifié
purchased on 13/12/2021
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1
/5
★☆☆☆☆
Item ordered in November 2021 never received as of January 2022
Verified Buyer
purchased on 17/11/2021
1
/5
★☆☆☆☆
Order placed 10 days ago nothing received to date and no communication. i placed an order in germany received in 3 days. is there a problem in france?
Acheteur Vérifié
purchased on 04/01/2022
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1
/5
★☆☆☆☆
Never received my order. Poor communication.
Why sell items that aren't in stock
Verified Buyer
purchased on 25/12/2021
1
/5
★☆☆☆☆
Not good still not received my order
Geverifieerde Koper
purchased on 12/12/2021
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1
/5
★☆☆☆☆
Ordered on 26/11/2021...still waiting for it!
Acheteur Vérifié
purchased on 26/11/2021
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1
/5
★☆☆☆☆
I'm writing this note because I still haven't received my package even though it was for Christmas and my princess was disappointed because she didn't have her gift that I'm still waiting for.
Acheteur Vérifié
purchased on 13/12/2021
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