/5
★★★★☆
based on 37274 reviews published
★★★★☆
based on 37274 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am still waiting for my stuff after 3 weeks. They barely respond to inquiries. Delivery time was 3-5 working days. Now the order has disappeared and they blame PostNL. They will call back today. I am curious. But this is not progressing.
Geverifieerde Koper
purchased on 20/12/2021
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1
/5
★☆☆☆☆
I made a purchase in November. After 15 days I didn't know anything about it, so I looked at Correos. The package had not been sent, although they told me it had. They are liars and scammers. After commenting on social networks, some people contacted me to file a group complaint, they all got scammed. Do not buy here, or you will regret it....
Comprador Verificado
purchased on 27/11/2021
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1
/5
★☆☆☆☆
I still haven't received anything or even a notice
Acquirente Verificato
purchased on 01/01/2022
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1
/5
★☆☆☆☆
Pieces not included
Verified Buyer
purchased on 04/01/2022
1
/5
★☆☆☆☆
THE PARCEL HAS STILL NOT BEEN DELIVERED!!!! I HAVE BEEN WAITING FOR OVER A MONTH!!! I CAN'T TRACK THE SHIPMENT EITHER BECAUSE IT WRONGLY SAYS THAT IT HAS ALREADY BEEN DELIVERED!!! I'LL BE IN TOUCH SOON AND EITHER WANT MY DELIVERY AT LAST OR MY MONEY BACK!!!
Verifizierter Käufer
purchased on 09/12/2021
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1
/5
★☆☆☆☆
I'm only giving this rating because you asked me to by email. I honestly can't understand why, you should rethink your automated processes. I find your methods questionable. You can only order things if you become a member. You list items as in stock that you don't have and only offer a voucher as a replacement. I insisted on a full refund by email and of course I got it because I have every right to get my money back and you know that. Unfortunately, I failed to officially cancel my membership. You are free to officially remove me from your mailing list, you have my permission.
Verifizierter Käufer
purchased on 14/12/2021
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1
/5
★☆☆☆☆
Delivery took way too long.
Geverifieerde Koper
purchased on 27/12/2021
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1
/5
★☆☆☆☆
Ordered x2 Graf Zeppelin and X5 Kilo models, received a box with a dispatch note saying all above enclosed, but actually only x1 Graf Zeppelin and x3 Kilo enclosed. Repeatedly contacted and made this known to 1001hobbies, but days later and still no answer from them to acknowledge let alone deal with problem.
Verified Buyer
purchased on 09/01/2022
1
/5
★☆☆☆☆
I placed an order you took my money then told me the the product was not available and had no refun I feel that I have been cheated and I will never buy from you or recommend you to anyone and I will make my fellings know on social media. What a bad company
Verified Buyer
purchased on 13/12/2021
1
/5
★☆☆☆☆
I am not going to give them any star for the bad management since November 27 I am waiting for my order and nothing, now let's wait how long it takes to return the money, the truth is a shame because we had planned to order several times this year.
Comprador Verificado
purchased on 27/12/2021
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1
/5
★☆☆☆☆
The order did not arrive. They wouldn't pick up the phone. I managed to get in touch and cancel the order. I am still waiting for the money back and the deadline has passed.
Comprador Verificado
purchased on 29/12/2021
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1
/5
★☆☆☆☆
Delivery too late because after the holidays, contrary to the initial indications on the site. Once delivered, incorrect barcode, so impossible for the shopkeeper to find the parcel. He had to check his stock parcel by parcel, an unimaginable waiting time for me and a major inconvenience for the shopkeeper. Very disappointed with this delivery and therefore with your site. I will no longer recommend it.
Acheteur Vérifié
purchased on 15/12/2021
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1
/5
★☆☆☆☆
I never recieved my order
Verified Buyer
purchased on 11/12/2021
1
/5
★☆☆☆☆
Following an order placed on 28/12/2021, the package was delivered without the model. I sent several messages to inform them of the problem, which remains unanswered to this day. In addition, it is impossible to contact them by telephone, as the line is always busy.
Acheteur Vérifié
purchased on 28/12/2021
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1
/5
★☆☆☆☆
Obviously the right hand doesn't know what the left hand is doing. ordered and paid for goods, weeks later a request for payment. I would have spoken to the store personally if the telephone numbers had been the right ones. I paid everything with PayPal...lucky me, never again!!!
Verifizierter Käufer
purchased on 12/11/2021
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1
/5
★☆☆☆☆
I've been waiting for over a month. Non-existent customer service: no response to my reminders. No information. Nothing received. However, I was debited the day I placed my order...
Acheteur Vérifié
purchased on 10/12/2021
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1
/5
★☆☆☆☆
I have nothing but grievances against 1001 hobbies. From the start, they've taken me for a ride on my order. .site o
Acheteur Vérifié
purchased on 25/11/2021
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1
/5
★☆☆☆☆
I placed the order a month and a half ago and still have not received it.
Comprador Verificado
purchased on 03/12/2021
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1
/5
★☆☆☆☆
The product arrived was not what I ordered,among other things it was damaged I will do negative publicity.
Acquirente Verificato
purchased on 10/12/2021
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1
/5
★☆☆☆☆
I ordered a Boeing 747 kit on 23rd November 2021. Approaching the delivery date I looked at the Tracking record and found that it had not been sent although I had received an email from them saying it had been dispatched. They had also taken payment.
I rang them and they said there had been an error and it had not been dispatched but would create a new order. this they did but the delivery date was too close to Christmas so I cancelled the order before they had a chance it dispatch it. I am still waiting for my refund. I have phoned them several times and they say they will deal with it but nothing happens. Now I try to ring them and there is a message saying they have too many calls and cut me off.
This is quite the worst experience I have had dealing with a company on the internet. In my experince I find them totally incompetent and would not ever deal with them again once I get my money back.
Verified Buyer
purchased on 23/11/2021
1
/5
★☆☆☆☆
I ordered something 04.12.2021 Today is 16 .01.2022 . I still don't have my order .
Geverifieerde Koper
purchased on 04/12/2021
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1
/5
★☆☆☆☆
Order placed on December 7, guaranteed delivery before Christmas. No information on order tracking, I've only just received a refund (January 16) with no news beforehand. Avoid.
Acheteur Vérifié
purchased on 07/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Processing took almost two months and only took place after Paypal was activated.
Verifizierter Käufer
purchased on 05/11/2021
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1
/5
★☆☆☆☆
No organization! 2 items bought supposed to be in stock but 1 of the 2 was not in stock and sent later (and therefore after Christmas, great ...) And the 1st was supposed to arrive in relay parcel, but the center of the post calls December 24 to tell me that it is not eligible for delivery in relay parcel ... I had to free time on my work time to pick up my package at the sorting center post! Neither done nor to do ...
Acheteur Vérifié
purchased on 16/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Not detailed that set comes with EU plug. When raised with support was basically told if you don't like it, return it.
Verified Buyer
purchased on 19/12/2021
1
/5
★☆☆☆☆
1 star is too many. Goods were in stock and I ordered. After some waiting time where my order remains, I realized that a model from Japan is backordered. I need the color I had ordered. No information about the remaining of my order. No answer to my first inquiry about my order. Second inquiry was answered with a standard text. Probably didn't even read my request. Third request for partial delivery is out. First time ordering there, that's no way to make satisfied customers. No wonder they advertise money back so much! This is the first and last order I placed with 1001hobbies. Never again!
Verifizierter Käufer
purchased on 04/01/2022
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1
/5
★☆☆☆☆
Order placed Monday the 10th, still no delivery on Friday the 14th. Sent mail yesterday, no reply. Called today, automatic answering machine "we are closed". I will never order anything here again, what a bad service.
Geverifieerde Koper
purchased on 10/01/2022
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1
/5
★☆☆☆☆
I was sent the wrong item and therefore my son did not have his present for Christmas. The company still hasn't sent the replacement as they are waiting for the item to be returned which was nearly 2 weeks ago! The item sent in error was a fraction of the cost of my intended item. They have a considerable amount of my money and no product to show for it at present. Will not buy from again.
Verified Buyer
purchased on 15/12/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. 1001 hobbies team
1
/5
★☆☆☆☆
Delivery was not made because the puzzle was no longer in stock. There was no notification from 1001 hobbies.de about this. Repayment of the money already paid was only made after a claim and took a long time.
Verifizierter Käufer
purchased on 24/09/2021
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1
/5
★☆☆☆☆
In reference to the navigation on the page what happened to me is that it did not specify the language of the product, in particular the instructions, which is why I had to return it. In the delivery and other things all correct; except in the return that I had to pay the refund and it cost a lot. For reimbursement in my opinion ( I have met with other companies ) give facilities in this aspect in sending the labels by email so that the return is free ; I do not know if it could be done and not make an excessive outlay. Some kind of postage.
Comprador Verificado
purchased on 10/12/2021
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