Reviews 1001hobbies

My first order included a model that was missing parts to which I received a credit that was immediately absorbed on unasked for express shipping. The mistake ended up costing me more money than if I hadn't had a discount at all and it was sent by regular mail. No clarification on the back office change was given other than it happened "thanks to your [my] discount."

Customer service and shipping are an imposition. Alleged German customer phone is redirected to France for a high fee.

In this case he should have been more precise in the description and methods of assemblies required

Absolutely worst scam I have ever fell for. And to think you would even tell me to pay to send it back for a refund. First I did not know I was buying from a foreign company. Second, the product looks nothing like what I ordered from.

I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.

Invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto

I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article

They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.

I am still waiting for an answer on the aircraft's center of gravity (CG very important for flying).

Unfortunately very bad! I never received the correct invoice, although I contacted them several times by e-mail and telephone. Once and never again.

Big delivery problems. Long delivery time, incompetent shipping service, but customer service (Laure) is fighting to rectify the situation.

Sale of products out of stock, 3 weeks elapsed between the day of order and the day of receipt

Received the day after I ordered, so far so good... I open the box... Pfff Very very disappointed, poor quality model, very succinct, I found the models of my childhood cheap ... On the other hand, I don't think this one is worth the 53 euros paid. Model for children only.

No response to e-mails

Order arrived quickly, unfortunately one item was missing. Two weeks later something completely different arrived. Wrong article for the description and / or wrong article number. Now I'm getting my money back, even though the correct item would have been available. They must have realized that it was cheaper this way. I will never order here again

Do not reply to complaint e-mails Very long delivery times: mark as in stock items that are then declared as awaiting delivery Do not check that items match orders

An Expedition department made up of people incapable of preparing an order correctly. Product missing on delivery, difference between the BL and the order, barcode labels rendering the purchased product unusable...... unheard of! The only positive point was a customer service team (Laure) who fought hard to repair the errors as best they could.... All this with an appreciable cheerfulness. But hey.... I won't be ordering from this site again

More expensive and slower than any other online store. Plus customer service ignored my cancellation. Please avoid.

Delivery time not respected and no compensation for the wait Do not order

Delivery time not respected payment without delay on the other hand and no compensation Site to banish not to order

I haven't received anything despite them saying delivered

The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.

You never have stock and waiting times are far too long

I was told that my order was delivered when I received nothing

VERY bad because there is not completely NUL, First 14 days including 11 to make a package is bad! but more unpacking! DECEPTION because the products sold under the heading " PAINT IN BOMB " are small pots! There's nothing to be done with pot paints, which means a lot of money down the drain and a lot of wasted time ... Génial ; "1001 Conneries " would be a more appropriate title.

Item was delivered on time but the model box had a dent in it contacted customer service and I’m still waiting to hear back from them it’s been 2 days, crap service will not buy again with this seller

I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.

RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.

I was shipped an empty box, I sent photos and this company has ignored me. Fraud.

My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...

Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.

Order received too late

Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.

Error sending my order

Long, very long delivery times, plus customs charges.

The item I ordered was not what I received.

I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...

Ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5

Null and void

Shipping and delivery times too long, package incomplete!