/5
★★★★☆
based on 36826 reviews published
★★★★☆
based on 36826 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The panel of products online is not updated, some products are not available...
Acheteur Vérifié
purchased on 30/01/2023
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3
/5
★★★☆☆
Dear, regarding the shipment, only the Yamato ship and these 3 airplanes arrived, but the F4U-Corsair from Tamiya was missing. And I have had no response from you in this case, for partial shipment.
Comprador Verificado
purchased on 17/01/2023
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2
/5
★★☆☆☆
24/1/23 ordered, now 27/2 still haven't received anything. Ridiculous!
Geverifieerde Koper
purchased on 24/01/2023
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Answer from 1001hobbies
Hello, thank you for your message and your feedback. We are very sorry for this situation. We have seen that in some extreme cases it can take up to a month for delivery. If you still haven't received anything, I suggest you email us at [email protected] and we will proceed with a new order. Have a nice day
3
/5
★★★☆☆
Products easy to find and easy to order
Geverifieerde Koper
purchased on 17/02/2023
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3
/5
★★★☆☆
The Swiss Me 109 has not been delivered. I am waiting for a reply on how to change the product. thank you.
Acheteur Vérifié
purchased on 14/02/2023
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2
/5
★★☆☆☆
All-plastic, pre-painted model
Acheteur Vérifié
purchased on 10/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you weren't satisfied with the item. If it hasn't already, you can return it to us and ask for a refund. If this is the case, you can contact us by e-mail at [email protected] We wish you an excellent day. 1001hobbies customer service
2
/5
★★☆☆☆
As mentioned in my previous calls and emails, the package did not contain the items ordered. I am now returning the package and I expect you to send my order with the correct items as soon as possible so that I can finalize my diorama and give it as a gift to a friend.
Acheteur Vérifié
purchased on 10/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Your request has been taken into account. Please keep us informed as soon as your order arrives. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
The order was delayed and arrived incomplete. I have complained and have not received a reply, nor an explanation.
Comprador Verificado
purchased on 01/02/2023
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Answer from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. I see that we have indeed received several emails. I am getting back in touch with customer service so that we can send you the missing item. Have a nice day.
3
/5
★★★☆☆
Good selection Long delivery time Delivery costs
Verifizierter Käufer
purchased on 12/02/2023
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2
/5
★★☆☆☆
Delivery really long and without news except for the fact that my package arrived ...
Acheteur Vérifié
purchased on 09/12/2022
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3
/5
★★★☆☆
14 days waiting for the order, was still long for the overuge everything was perfect
Geverifieerde Koper
purchased on 06/02/2023
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3
/5
★★★☆☆
Fast delivery
Verified Buyer
purchased on 20/01/2023
3
/5
★★★☆☆
I ordered 8 items. But unfortunately 2 were missing. I sent an email but no answer.
Acheteur Vérifié
purchased on 14/01/2023
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3
/5
★★★☆☆
Order delivery too long, almost 2 weeks for express delivery !!!!
Acheteur Vérifié
purchased on 04/02/2023
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3
/5
★★★☆☆
The order was neatly taken care of, delivered on time but the contents were disappointing, the color blue I requested was not included and the kit, was fragile.
Geverifieerde Koper
purchased on 20/01/2023
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3
/5
★★★☆☆
Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.
Acheteur Vérifié
purchased on 05/02/2023
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3
/5
★★★☆☆
I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.
Acheteur Vérifié
purchased on 17/01/2023
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3
/5
★★★☆☆
Order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad
Acheteur Vérifié
purchased on 04/02/2023
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3
/5
★★★☆☆
The grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.
Acquirente Verificato
purchased on 30/01/2023
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2
/5
★★☆☆☆
Article present on the site but in reality not!!!
Acheteur Vérifié
purchased on 04/01/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are indeed sorry, the item was out of stock... I can see that the refund has been made. We wish you an excellent day.
2
/5
★★☆☆☆
Order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day
Acheteur Vérifié
purchased on 30/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will pass on your message to Laure 😉 We're terribly sorry for the situation. We'll make a note of it to improve our customer service. We wish you an excellent day. 1001hobbies customer service
2
/5
★★☆☆☆
Bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.
Verified Buyer
purchased on 17/01/2023
Answer from 1001hobbies
Dear customer, Thank you for your comment. Your opinion is very important to us. We're terribly sorry to hear about this situation. Can you contact our customer service on [email protected] explaining the situation ? Thanks a lot!
3
/5
★★★☆☆
Nothing special to report about the site. On the other hand, delivery took too long.
Acheteur Vérifié
purchased on 23/12/2022
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2
/5
★★☆☆☆
Nice products but very very slow express shipping unacceptable ... I will buy somewhere else
Acquirente Verificato
purchased on 08/01/2023
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Answer from 1001hobbies
Hi, thank you for your message. We will take your comment into consideration. I see that the order was placed on January 8 and was delivered on January 19, 11 days later. I am sorry that you were not satisfied with this delay. I would like to draw your attention to the fact that one of the items was clearly marked as "shipped within 1 week," and unfortunately, these delays are not compressible. Thank you for your understanding.
2
/5
★★☆☆☆
Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!
Verified Buyer
purchased on 10/01/2023
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you for this situation beyond our control. Our customer service team will be happy to assist you. Can you send us pictures of the package to [email protected] ? Thanks a lot,
2
/5
★★☆☆☆
I find the price of shipping expensive and slow and it took me 18 days.
Comprador Verificado
purchased on 20/01/2023
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Answer from 1001hobbies
Hello, thank you for your message so important to us. We will take into account your comments to improve our services. Good day and see you soon
3
/5
★★★☆☆
Too long waiting for my order and multiple requests for information from me on this subject But each time response to my requests.
Acheteur Vérifié
purchased on 09/12/2022
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3
/5
★★★☆☆
Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.
Verified Buyer
purchased on 06/01/2023
3
/5
★★★☆☆
The order went all the way but after a phone call from my it did work out.
Geverifieerde Koper
purchased on 17/01/2023
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3
/5
★★★☆☆
Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.
Verified Buyer
purchased on 16/01/2023