Reviews 1001hobbies

Delivery 3 weeks after order and no excuses...

Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.

Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.

Order not received

12 days to receive an order, it will arrive sooner if you walk.

They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).

The package did not arrive

Delivery took 4 weeks and one item has still not been delivered.

They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.

I am still waiting for my order !!!!!!

Ridiculously long wait for my order

Very bad because they are supposed to have delivered the package to someone other than me.

I paid $45.99 extra for express shipping to make sure the order arrived before I left the address I was at at the time. When I remembered to check, 1001hobbies never sent it. I emailed to cancel the order because I would not be at that address by the time it would arrive - in fact I would be out of the country, but instead of cancelling the order, they happily announced that they just sent it. I complained again after it arrived, explaining again the situation and saying now I have bother a friend and pay international shipping if I want it order. I also said I would never order from them again. So 1001hobbies replied offering me free shipping on my next order! So just a play to get more money out of me instead of compensating me for my extra expenses. Very unpleasant experience and I do not at all recommend this company.

Delivery time far too long !!!!

Took 4 weeks for myn package to arrive. Zero communication from their side

12 days after purchase I still have not received the puzzle.

There is poor order tracking... if we don't ask where our items are, we wait without any news... and on top of that, the items are out of stock 4 weeks after placing the order and without any compensation!!!!

My first order included a model that was missing parts to which I received a credit that was immediately absorbed on unasked for express shipping. The mistake ended up costing me more money than if I hadn't had a discount at all and it was sent by regular mail. No clarification on the back office change was given other than it happened "thanks to your [my] discount."

Customer service and shipping are an imposition. Alleged German customer phone is redirected to France for a high fee.

In this case he should have been more precise in the description and methods of assemblies required

Absolutely worst scam I have ever fell for. And to think you would even tell me to pay to send it back for a refund. First I did not know I was buying from a foreign company. Second, the product looks nothing like what I ordered from.

I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.

Invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto

I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article

They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.

I am still waiting for an answer on the aircraft's center of gravity (CG very important for flying).

Unfortunately very bad! I never received the correct invoice, although I contacted them several times by e-mail and telephone. Once and never again.

Big delivery problems. Long delivery time, incompetent shipping service, but customer service (Laure) is fighting to rectify the situation.

Sale of products out of stock, 3 weeks elapsed between the day of order and the day of receipt

Received the day after I ordered, so far so good... I open the box... Pfff Very very disappointed, poor quality model, very succinct, I found the models of my childhood cheap ... On the other hand, I don't think this one is worth the 53 euros paid. Model for children only.

No response to e-mails

Order arrived quickly, unfortunately one item was missing. Two weeks later something completely different arrived. Wrong article for the description and / or wrong article number. Now I'm getting my money back, even though the correct item would have been available. They must have realized that it was cheaper this way. I will never order here again

Do not reply to complaint e-mails Very long delivery times: mark as in stock items that are then declared as awaiting delivery Do not check that items match orders

An Expedition department made up of people incapable of preparing an order correctly. Product missing on delivery, difference between the BL and the order, barcode labels rendering the purchased product unusable...... unheard of! The only positive point was a customer service team (Laure) who fought hard to repair the errors as best they could.... All this with an appreciable cheerfulness. But hey.... I won't be ordering from this site again

More expensive and slower than any other online store. Plus customer service ignored my cancellation. Please avoid.

Delivery time not respected and no compensation for the wait Do not order

Delivery time not respected payment without delay on the other hand and no compensation Site to banish not to order

I haven't received anything despite them saying delivered

The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.

You never have stock and waiting times are far too long