/5
★★★★☆
based on 36826 reviews published
★★★★☆
based on 36826 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
lead times and products
Acheteur Vérifié
purchased on 10/01/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.
3
/5
★★★☆☆
The sable brush arrived unprotected so the bristles are bent or broken i can't use it, despite an email i still have no answer
Acheteur Vérifié
purchased on 19/01/2023
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3
/5
★★★☆☆
Delivery time too long
Verifizierter Käufer
purchased on 10/01/2023
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2
/5
★★☆☆☆
Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.
Geverifieerde Koper
purchased on 26/01/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!
3
/5
★★★☆☆
Had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA
Geverifieerde Koper
purchased on 20/12/2022
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3
/5
★★★☆☆
The product is very good and the service too, but the delivery time is too long.
Comprador Verificado
purchased on 10/01/2023
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3
/5
★★★☆☆
Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.
Verified Buyer
purchased on 20/01/2023
3
/5
★★★☆☆
Had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times
Geverifieerde Koper
purchased on 30/12/2022
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2
/5
★★☆☆☆
Do not take into account the mails and do not answer.
Acheteur Vérifié
purchased on 31/12/2022
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Answer from 1001hobbies
Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.
2
/5
★★☆☆☆
I have not received full order and know nothing about undelivered items. The information is missing.
Acquirente Verificato
purchased on 29/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
2
/5
★★☆☆☆
They took longer than they said they would
Comprador Verificado
purchased on 07/12/2022
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Answer from 1001hobbies
Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image
Acquirente Verificato
purchased on 23/12/2022
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2
/5
★★☆☆☆
Delayed delivery product under disant in stock but out of stock
Acheteur Vérifié
purchased on 29/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] if the situation is not resolved. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.
Comprador Verificado
purchased on 15/12/2022
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Answer from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delay as well as the absence of the product. One of the products was in replenishment and took a little longer to reach our warehouse due to the holidays. We fully understand this double disappointment, and we will build on this experience to try to improve our processes. Thank you and have a nice day
3
/5
★★★☆☆
The glue proved unusable, apparently due to low-temperature exposure on delivery
Acheteur Vérifié
purchased on 19/01/2023
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2
/5
★★☆☆☆
I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.
Verified Buyer
purchased on 11/12/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We will investigate to see why it happened and make sure we improve our services. Thank you for taking this time to give us your opinion. Have a great day, https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Delivery times are too long.
Comprador Verificado
purchased on 13/01/2023
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2
/5
★★☆☆☆
1 month to receive my order even though the products were listed as being in stock , non-existent customer service
Acheteur Vérifié
purchased on 19/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. I would like to confirm that some products, indicated as "dispatched within 1 to 2 weeks", slow down the departure of the whole order. We're sorry if this wasn't clearer. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.
Geverifieerde Koper
purchased on 15/12/2022
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3
/5
★★★☆☆
My last delivery did not correspond to my order.
Acheteur Vérifié
purchased on 16/01/2023
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3
/5
★★★☆☆
Unfortunately, the delivery time was a bit long and 2 paints were unusable,
Acheteur Vérifié
purchased on 04/01/2023
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3
/5
★★★☆☆
Almost a month of waiting seems too long to me.
Comprador Verificado
purchased on 27/12/2022
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3
/5
★★★☆☆
Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.
Verified Buyer
purchased on 06/01/2023
3
/5
★★★☆☆
Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.
Verified Buyer
purchased on 04/12/2022
3
/5
★★★☆☆
Late delivery
Comprador Verificado
purchased on 29/12/2022
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2
/5
★★☆☆☆
Ordered in early November and did not get in until late Dec . Had to contact myself for more info about it.
Geverifieerde Koper
purchased on 06/11/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for the unacceptable delays. We have taken measures to ensure this does not happen again. Have a great day.
2
/5
★★☆☆☆
The model looks nice but there was a referencing error: a letter error in the name of the bike so that the one I received wasn't the one named on the site. As I don't know anything about bikes, I didn't realize it, but it spoiled my gift. I would not recommend
Acheteur Vérifié
purchased on 14/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. Could you please send us (if you haven't already done so) photos of the box in question by e-mail to [email protected], so that we can pass on the information to the supplier? Many thanks! We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
No problems in particular with the delivery and quality of the products, however, stickers were applied to the Tamiya cans that cover the label preventing the product's technical specifications from being read correctly.
Acquirente Verificato
purchased on 09/01/2023
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3
/5
★★★☆☆
It is unfortunate not to be able to make a serious follow-up of the shipment. Likewise the fulfillment of the estimated date of reception. The contact with you is relatively fluid, in one direction. But it does not offer valid answers.
Comprador Verificado
purchased on 01/01/2023
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2
/5
★★☆☆☆
I don't judge the product but the gift wrapping is unspeakable plus the delivery time unacceptable since you charged me extra to have the item to get it after the given date.
Acquirente Verificato
purchased on 14/12/2022
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Answer from 1001hobbies
Hello, thank you for your important message. We are very sorry if the packaging arrived damaged, we will forward the information to our warehouse. I am sure you will be able to find the right date for your order, but it is the expected date of payment that matters. Have a good day.