/5
★★★★☆
based on 37032 reviews published
★★★★☆
based on 37032 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Must pay in advance, but if a part is not delivered then you get a credit. you should be able to choose an alternative. choose and alternative item then again shipping costs. not very customer friendly
Geverifieerde Koper
purchased on 15/02/2023
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3
/5
★★★☆☆
Long wait time to ship. Spoiled by Sprue Bros and Squadron
Verified Buyer
purchased on 18/02/2023
2
/5
★★☆☆☆
The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing
Verified Buyer
purchased on 21/02/2023
Answer from 1001hobbies
Hello, thank you for your message. We are very sorry if the product is not as good as you expected. Please do not hesitate to send us an email to [email protected] so that we can find a solution. Have a nice day!
3
/5
★★★☆☆
Still have not received my order of 1/24 scale decals
Verified Buyer
purchased on 10/02/2023
3
/5
★★★☆☆
The package came completely opened
Comprador Verificado
purchased on 24/02/2023
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2
/5
★★☆☆☆
The site itself is well designed and shipping is relatively quick. Ordered on 21.01. and delivered on 25.01. Can't complain about that. Unfortunately the battery was/is defective. Since then, extra forms have been filled out by 1001 Hobbies, photos have been taken and over 5 emails have been sent, but so far we have been put off with the fact that the dealer has not yet replied. This is really unacceptable...
Verifizierter Käufer
purchased on 21/01/2023
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Answer from 1001hobbies
Mr. Hello We have sent you an email regarding the battery, a return slip to send you a new one, and thank you.
2
/5
★★☆☆☆
Funko pop items arrived damaged and customer service not responding.
Acquirente Verificato
purchased on 23/02/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry for the problem. We should be able to send you back a new figurine. It is possible that your message was lost if we didn't get back to you 🙁 can you email us back to [email protected] with pictures of the damaged figurine? Thank you very much!
2
/5
★★☆☆☆
Hello, I received the order, the airbrush I ordered is great but the 2nd item (swastika decal) is not the right one.
Acheteur Vérifié
purchased on 30/01/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We insist on the fact that customer satisfaction is our priority. We are sorry if the product is not good. We invite you to contact customer service by e-mail, if you have not already done so, at contact@1001hobbies. There may be a problem with the product description or a problem with the warehouse, which we need to investigate. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
The panel of products online is not updated, some products are not available...
Acheteur Vérifié
purchased on 30/01/2023
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3
/5
★★★☆☆
Dear, regarding the shipment, only the Yamato ship and these 3 airplanes arrived, but the F4U-Corsair from Tamiya was missing. And I have had no response from you in this case, for partial shipment.
Comprador Verificado
purchased on 17/01/2023
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2
/5
★★☆☆☆
24/1/23 ordered, now 27/2 still haven't received anything. Ridiculous!
Geverifieerde Koper
purchased on 24/01/2023
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Answer from 1001hobbies
Hello, thank you for your message and your feedback. We are very sorry for this situation. We have seen that in some extreme cases it can take up to a month for delivery. If you still haven't received anything, I suggest you email us at [email protected] and we will proceed with a new order. Have a nice day
3
/5
★★★☆☆
Products easy to find and easy to order
Geverifieerde Koper
purchased on 17/02/2023
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3
/5
★★★☆☆
The Swiss Me 109 has not been delivered. I am waiting for a reply on how to change the product. thank you.
Acheteur Vérifié
purchased on 14/02/2023
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2
/5
★★☆☆☆
All-plastic, pre-painted model
Acheteur Vérifié
purchased on 10/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you weren't satisfied with the item. If it hasn't already, you can return it to us and ask for a refund. If this is the case, you can contact us by e-mail at [email protected] We wish you an excellent day. 1001hobbies customer service
2
/5
★★☆☆☆
As mentioned in my previous calls and emails, the package did not contain the items ordered. I am now returning the package and I expect you to send my order with the correct items as soon as possible so that I can finalize my diorama and give it as a gift to a friend.
Acheteur Vérifié
purchased on 10/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Your request has been taken into account. Please keep us informed as soon as your order arrives. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
The order was delayed and arrived incomplete. I have complained and have not received a reply, nor an explanation.
Comprador Verificado
purchased on 01/02/2023
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Answer from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. I see that we have indeed received several emails. I am getting back in touch with customer service so that we can send you the missing item. Have a nice day.
3
/5
★★★☆☆
Good selection Long delivery time Delivery costs
Verifizierter Käufer
purchased on 12/02/2023
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2
/5
★★☆☆☆
Delivery really long and without news except for the fact that my package arrived ...
Acheteur Vérifié
purchased on 09/12/2022
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3
/5
★★★☆☆
14 days waiting for the order, was still long for the overuge everything was perfect
Geverifieerde Koper
purchased on 06/02/2023
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3
/5
★★★☆☆
Fast delivery
Verified Buyer
purchased on 20/01/2023
3
/5
★★★☆☆
I ordered 8 items. But unfortunately 2 were missing. I sent an email but no answer.
Acheteur Vérifié
purchased on 14/01/2023
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3
/5
★★★☆☆
Order delivery too long, almost 2 weeks for express delivery !!!!
Acheteur Vérifié
purchased on 04/02/2023
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3
/5
★★★☆☆
The order was neatly taken care of, delivered on time but the contents were disappointing, the color blue I requested was not included and the kit, was fragile.
Geverifieerde Koper
purchased on 20/01/2023
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3
/5
★★★☆☆
Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.
Acheteur Vérifié
purchased on 05/02/2023
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3
/5
★★★☆☆
I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.
Acheteur Vérifié
purchased on 17/01/2023
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3
/5
★★★☆☆
Order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad
Acheteur Vérifié
purchased on 04/02/2023
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3
/5
★★★☆☆
The grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.
Acquirente Verificato
purchased on 30/01/2023
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2
/5
★★☆☆☆
Article present on the site but in reality not!!!
Acheteur Vérifié
purchased on 04/01/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are indeed sorry, the item was out of stock... I can see that the refund has been made. We wish you an excellent day.
2
/5
★★☆☆☆
Order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day
Acheteur Vérifié
purchased on 30/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will pass on your message to Laure 😉 We're terribly sorry for the situation. We'll make a note of it to improve our customer service. We wish you an excellent day. 1001hobbies customer service
2
/5
★★☆☆☆
Bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.
Verified Buyer
purchased on 17/01/2023
Answer from 1001hobbies
Dear customer, Thank you for your comment. Your opinion is very important to us. We're terribly sorry to hear about this situation. Can you contact our customer service on [email protected] explaining the situation ? Thanks a lot!