/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered on January 3rd for my dad's birthday, 10€ for postage, the parcel never arrived ! I had to email several times only to be told that there was a problem with my parcel. I am very disappointed.
Manon B.
purchased on 14/01/2025
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Answer from 1001hobbies
Madam, We sincerely regret your experience and apologize for the delay in processing your order. You placed your order on 02/01/2025. It was dispatched on 03/01/2025 via Colissimo. Unfortunately, this parcel was lost by their service. As soon as we were informed of this incident via your call, we immediately proceeded with a new shipment of the same product by Chronopost. The parcel was successfully delivered on 16/01/2025. We regret this incident, which was beyond our control, and apologize once again for any inconvenience caused. Please be assured that we will do our utmost to avoid this type of problem in the future. Please do not hesitate to contact us should you have any questions or require assistance. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Order arrived late and in two shipments. Order placed on the 2nd, first part of the order received on the 15th, second part of the order on the 17th, today I still have not received it.
Francesc A.
purchased on 01/01/2025
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1
/5
★☆☆☆☆
No possibility of communication at all. Calling, emailing, chatting all impossible. Will not order here again. Probably also this review will not be visible, and will be deleted by them.
Jeffrey T.
purchased on 09/01/2025
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1
/5
★☆☆☆☆
1 month to receive the shipment and then 1 of the products is not what you see on the website.
Sergio B.
purchased on 19/12/2024
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1
/5
★☆☆☆☆
Order received but not complete,emailed about this but still no response ????
Ton V.
purchased on 08/11/2024
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1
/5
★☆☆☆☆
Bonjour nous sommes le 16/01/2025 j'ai commandé plusieurs articles le 24/12/2024a ce jour toujours pas reçu de commande je pense que vous avez perdu un bon client (nouveau) c'est inadmissible cdt
'didier' M.
purchased on 24/12/2024
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Answer from 1001hobbies
Hello Sir, We regret your experience and apologize for the delay in processing this order. We confirm that the order will be shipped today. However, we would like to inform you that it will not include the Revell paint kit, which has delayed preparation until now. We have therefore issued a refund for this product. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
The thing about these people is a joke. They send me an open product with a missing component, I claim for them to send me an unopened product, they reply that they do not have stock and it is out of stock and that they will see if they can find another supplier to send me that component. If we look at the return policy of the company, it clearly indicates that if a package is open they do not accept it, but nevertheless, they do send an open and incomplete one. And when I get serious and tell them that I want to make the return and recover the full amount of money, they answer me that ok, they accept the return but that the transport is on my account. Unbelievable. At the moment I order the bank to return the charge of the card and I will send them the product if they bear the transport costs. It is a problem generated by them.
Javi G.
purchased on 04/01/2025
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Answer from 1001hobbies
Hello Sir, We regret your feedback and apologize once again for the situation you have experienced. However, we would like to clarify a few points. You ordered a Futaba radio control, whose box is meticulously weighed before shipment to ensure its contents. However, you contacted us to say that you had received a supposedly opened or second-hand product with the receiver missing. This seems unlikely for a product in this range. Despite this, we immediately contacted our supplier. They confirmed that they had shipped the missing receiver directly to your address to resolve the problem quickly. Unfortunately, you did not accept this solution and preferred to request an immediate refund. We simply asked you to return the remote control once the receiver was received, in order to limit the shipping costs between Spain and France, which are significant. We remain at your disposal for any further information and hope to be able to clarify this situation as soon as possible. Yours sincerely 1001 hobbies
1
/5
★☆☆☆☆
Do NOT order anything from this company. I ordered some model paints on 12/27/24 and received a used, EMPTY, folder on 1/10/25. Had to email them twice to get a response for a refund and now I have to complete and sign an affidavit and wait for an investigation. Horrible service, stay far away from this company.
Curtis C.
purchased on 27/12/2024
1
/5
★☆☆☆☆
I bought a body for an RC car and not only I got something totally different, but all I have problems to change and send me the body. Trying to talk to them by phone is mission impossible and the shipment has to be by Correos or you have to go to get it yourself!!!! Never again!!!
Iban H.
purchased on 06/01/2025
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
1
/5
★☆☆☆☆
I am very dissatisfied.
Delivery guaranteed according to the site before Christmas .
Delivery on January 10th .
I can hear in this period that there are delays but do not guarantee your deliveries to continue to take orders knowing that you can not meet your commitments.
In short, once the delivery has been made, no apologies and nothing. I ask for a gesture for the delay (I could have cancelled the order or sent it back) and then they send me an e-mail offering me (with an e-mail explaining my good luck) 5 euros as a voucher on a future order (my order was 110 euros).
Who are they kidding? I don't panhandle, so I'll leave you your 5 euros and buy my figurines elsewhere.
Alexandre D.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
They lie about the shipping date. A shame that you have to pay so much and then they are a week late.
Bea B.
purchased on 25/12/2024
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1
/5
★☆☆☆☆
Not clear enough
Brigitte B.
purchased on 08/01/2025
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Answer from 1001hobbies
Hello, Please let us know if there are any points you feel are unclear. Sincerely, Laure
1
/5
★☆☆☆☆
Refusal to take back faulty product
Patrick M.
purchased on 17/12/2024
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Answer from 1001hobbies
Hello Mr Mougenot, We sincerely regret your opinion and apologize for this incident. We would like to point out that you contacted our customer service department on January 6 at 1:58 pm to express your dissatisfaction with the missing part (the wood glue) and the difficulty in understanding the instructions. As soon as we received your message, we offered to return the model. However, you informed us that you had already started assembling it. Under these conditions, and in accordance with our general terms of sale, we are unfortunately unable to accept the return of a model that has already been opened. We remain available for any other request. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Poor packaging, 2 models broken, soap not used.
Philippe B.
purchased on 01/12/2024
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Answer from 1001hobbies
Hello, We apologize for this incident. We invite you to reply to the e-mail sent on 23/12/2024, which we have also resent today. You can send photos of this model to [email protected]. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
2 mails were sent without any response except to tell me that my file is pending. I never received my package knowing that the relay point gave it to someone else and nobody seems to care about the problem.
So my first and last order with you.
Shanone M.
purchased on 14/12/2024
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Answer from 1001hobbies
Hello, Customer Service will contact you today. Best regards, 1001HOBBIES
1
/5
★☆☆☆☆
Interminable delivery time (almost a month) even though delivery is charged for. Very little visibility on the fate of the parcel.
'sabrina' J.
purchased on 23/12/2024
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Answer from 1001hobbies
Hello, Your order was shipped on Friday, as we were waiting for the WOLF IN NATURE puzzle. However, we were unable to send you this puzzle as it was not received from our supplier. As a result, a refund for this puzzle is being processed. Please do not hesitate to contact us should you have any questions or require clarification. Yours faithfully
1
/5
★☆☆☆☆
Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....
Olivier L.
purchased on 13/12/2024
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Answer from 1001hobbies
Hello, We apologize for the inconvenience. We would like to inform you that two of the products ordered (EVOCO N°000 - Available and AG4030 COLORO N°00 - Available) were ordered from our supplier based in England, which explains the additional delay. For greater clarity, here are the terms used on our site: Available products: These items require an order from our suppliers before shipment. Products available - dispatched immediately: These items are in stock in our logistics warehouse and can be dispatched immediately. We have also noticed that the two e-mails you sent were addressed to [email protected]..., which is not the customer service address. As a result, we were unable to receive or respond to them. Please do not hesitate to contact us directly if you have any questions or require further information. Sincerely, The 1001hobbies team
1
/5
★☆☆☆☆
2 errors on the part of 1001hobbies, 2 times received the wrong items and PARTIAL refund! unacceptable.
Nathalie M.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
You should not sell VALOM Company models that are badly made and incomplete.
Armando P.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
Sav catastrophic, one week that I try to have with them how to regulate a problem and answers with side or more answers... I do not advise it if you wish to have a service following your purchase.
Anne-marie R.
purchased on 10/12/2024
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Answer from 1001hobbies
Hello, We apologize for the inconvenience. You ordered the English version of AGE OF SIGMAR: SKAVENTIDE (ENGLISH) 80-03 and would like to exchange it for the French version. Unfortunately, the French version is no longer in stock. As an exception, we have sent you a return slip to collect the product. We are still awaiting its return before we can proceed with your refund. Please do not hesitate to contact us should you have any further questions. Sincerely, The 1001hobbies team
1
/5
★☆☆☆☆
In the parcel there was only one product,exit sunshine tour book nooks .what to be dissatisfied.
Raymond B.
purchased on 18/12/2024
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Answer from 1001hobbies
Hello, We regret this review and apologize for this incident. As indicated in our e-mail of 02/01/2024, this product was unfortunately no longer available. We have therefore issued a refund for the Sunshine Town Book Nook, which was not included in your order. Please do not hesitate to contact us should you have any questions or require further information. Best regards, 1001hobbies
1
/5
★☆☆☆☆
The joystick I ordered was faulty and after contacting me by email and making several phone calls, no one contacted me to offer a solution.
Julie T.
purchased on 29/11/2024
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Answer from 1001hobbies
Hello, We regret your experience and apologize for this incident. In order to be able to set up an after-sales service with our supplier, we would need the after-sales service form that was sent to you by e-mail. Could you please send it back to us as soon as possible? Please do not hesitate to contact us should you have any questions or require any further assistance. Thank you for your understanding, and we wish you an excellent day. Sincerely, 1001HOBBIES
1
/5
★☆☆☆☆
I placed my order on 14/12/2024, all the products were supposedly available. 3 weeks later I still haven't received them!
Cédric G.
purchased on 03/12/2024
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Answer from 1001hobbies
Hello, We regret your experience and apologize for this incident. We would like to inform you that the products you have ordered are cross-docked, which means that they are ordered directly from our supplier. In this case, the product is only available from our UK-based supplier, which explains the additional delay. We are sorry that this information did not come to your attention when you placed your order, and we apologize for the delay in shipping your order. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Ordered on the 9th arrived on the 31st a disgrace not a single one talks about an apology never again distrust these brokers
Roberto F.
purchased on 09/12/2024
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1
/5
★☆☆☆☆
Model far too complicated to assemble!
Helene R.
purchased on 07/12/2024
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1
/5
★☆☆☆☆
The order received is not the product ordered
Philippe R.
purchased on 26/12/2024
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Answer from 1001hobbies
Hello, Thank you for your feedback and please accept our sincere apologies. Please note that this type of incident is in no way representative of the services and quality we strive to offer. In order to resolve your problem, we invite you to write to us at [email protected] or to contact our customer service via the form available in your customer account. We remain at your disposal for any further questions or assistance. Good day, The 1001Hobbies Customer Service Team
1
/5
★☆☆☆☆
Your site lies by not indicating the added taxes which are recharged by the post office and the custodian, it's a shame, I got for the 60 euro ddd EDF more
Cedric B.
purchased on 08/11/2024
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Answer from 1001hobbies
Hello, We sincerely regret this review and apologize for this incident. We would like to remind you that you placed your order on a French website. As Switzerland is not part of the European Union, taxes may be applied at customs, which may result in additional charges. Please do not hesitate to contact us if you have any questions. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
It took ages to send the order!
Teddy J.
purchased on 28/11/2024
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Answer from 1001hobbies
Hello Sir, We sincerely regret this advice and apologize for this incident. We invite you to reread your order confirmation, which clearly states that this product had to be ordered from our supplier before being shipped. Your order was placed on 28/11/2024 and the package was shipped on 06/12/2024, with delivery scheduled for 09/12/2024. In short, you received your parcel within 7 days, as mentioned on the product page and in your order confirmation sent to your e-mail address. Please do not hesitate to contact us should you have any further questions. Sincerely, The Customer Service Team
1
/5
★☆☆☆☆
Shipping took 16 days. Vehicle box cover broken. Vehicle with damaged front end and chipped paint. I would provide photos but I don't know how to proceed.
David D.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I made a mistake in my order and the next day it was totally impossible to contact them to change it, both by email and by the Customer Service phone. I was calling within their schedule every 10-15 minutes and they never picked up the phone. I sent three emails and they answered me after 4 days, when the complete order had already left their warehouse. Now I have to make the return from Spain and pay the shipping costs. Very disappointed with the customer service.
Elena P.
purchased on 19/12/2024
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