Reviews 1001hobbies

Not received. Sad, because you pay a lot but get nothing delivered at home. Really TOO sad for words. I just think this is a crappy company that rips you off.

Not only did I wait a month but you also sent me one of the two wrong items

I am missing 3 items

Usually it goes well. Here, I waited 1 month, delivered in 2 parts on the same day. Some items were announced within 1 to 2 weeks.. Moreover, the paint pots are covered with a European mention I think. So it's impossible to see the references of the pot.. I had to scratch the new label.. All this is not serious in itself but doing a little better seems possible to me.

Products have not been deliveted. Contact request has been ignored. Never again.

More than two months to receive my order. A disgrace

I am missing a package in the Jeep Willis order

DHL was unable to deliver and returned the package to the sender. I contacted customer service via email and since then have received neither a response, nor money, nor ordered goods.

Extremely negative opinion. The star is a forced choice since without clicking at least one, the procedure does not proceed. I purchased a balsa airplane (€1.49 + €7.90 for shipping) and, considering the fragility of the item, I also requested double packaging paying an additional €2.50, for a total of €11.49. Despite this, the product was shipped in a simple envelope with minimal protections and arrived completely destroyed. I immediately sent the photos via the refund request form. Later, I was asked via email to resend the same images, which I had already provided, including the invoice and packaging. After resending all the requested material, I was asked in another email to completely destroy the product (it was already destroyed!!) and to send additional photos to proceed with the claim. I find this request absurd and the seller's behavior unacceptable. In addition to the damage, the management of my request was long, repetitive, and unprofessional in responses, despite clearly being in the wrong.

One item was missing from my order even though the delivery note said all 3 had been delivered. Contacted and asked for a refund for item that was missing was given store credit. Then asked for an actual refund and was told it could take over a month. I am not confident I will receive my refund

The order was redirected back to the shipper and reshipped again . Im not sure if I will ever receve that order

Did not receive the package...so no rating must put one star to validate...but zero stars

The purchase was sent 8 km from my home. It's something I don't understand. In previous purchases, it has always been sent to my house.

Disastrous experience. Order placed on 09/03/2026. All items were available on the site at that date. My order is confirmed, but one item is ultimately out of stock. Expected arrival of the missing product on 21/03/2026. After this date, still no news and the product is still out of stock. I write an email to find out if there is a new date for the availability of the product. I am told, without being given a date, that the product needs to be improved before being available again. I decide to send an email to cancel my entire order, as it was for a birthday and the date would be exceeded. Two days later, I receive a notification explaining that my order has finally been sent incomplete even though I had requested its complete cancellation. In short, no consideration for the customer and dubious practices. Avoid.

Product received in damaged condition due to very insufficient packaging. The shipping box was largely empty and only lightly filled on one side, allowing the game to move freely during transport. The result is clear transport damage to the corners and edges of the box. Immediately after receipt, I contacted (email on April 10, then tried by phone and via the online form). To date, I have not received any substantive response. The product is unused and is still in the same condition it was delivered in. What is particularly disappointing is not only the poor packaging but the complete lack of customer service. I request a proper handling of this complaint. Based on this experience, I cannot currently recommend this webshop.

Delivery time respected, very good quality model, construction plan is well detailed. Very happy with my purchase, can't wait to finish my plane. See you soon for the next model.

I have not received my package to this day! It has neither arrived at my home, nor did we find it at the three DPD stations we had to visit at our own expense... and this despite the fact that they charged extra costs for packaging and shipping! From you, there was no information at all about when the package arrived where. My son, who was supposed to receive the ordered goods by Easter!!! is also very disappointed. Had I known all this beforehand, I would never have ordered from you, after all this trouble! I also do not understand why the goods were not delivered directly to my address, which I provided, or where the package is now? Therefore, I want my already paid money refunded immediately! Best regards, Helena Dacia

Model requested out of stock for three and a half months to find a solution Not very satisfied

As already expressed, bad experience. December order, customer service debacle, delivery tracking issues, received my package at a pickup point a week ago. Complicated for an order.

Model of poor quality. Some parts do not fit together properly. In the description, some numbers do not correspond at all to the part sought. I do not recommend.

I have not received my order yet

The package was delivered very late without notifying of this delay compared to the expected date.

Incorrect description of the item, they do not send what you buy, too expensive and more than a month until it is received, I will not buy again from this site.

Not satisfied at all

I paid more for shipping and they sent it by mail which is cheaper.

I am very unhappy because I placed an order on February 25. To date, I have only recovered part of the delivery.

4 weeks waiting is way too long!

I have not received the package and they do not respond to the email

I received a model, with damaged elements. However, I am still waiting for a response from customer service, which is absent! So far, they have not bothered to respond to my email with photos of the state of the model. This is very disappointing.

I get the impression that this is a scam because when I try the guest tracking option all that happens is I'm sent to a New Member application. I question if you've sent anything at all, or if this is just a way to capture data for marketing purposes. Did I actually buy anything from you? Did you ever actually send me anything or did I fall for some sort of Chinese scam. I guess we'll see

The complete order is not shipped which appeared in stock. If the order is not claimed, it remains indefinitely on hold. Poor service.

I received the order with a 2-month delay and it was incomplete.

Serious and professional site. Never had any problems with deliveries or anything else....

After 7 days from the expected delivery date, I still have not received the shipment and have no news about the reason for the delay.

“Guaranteed fast shipping to the us” my ass, it took over a whole month to deliver a few cans

Lack of seriousness, charged my card while the order is not available, poor management of the catalog marked in stock during the order, 15 days of waiting for nothing because the parts are not to scale, frankly avoid this company.

Waiting time for order was 4 months...

Fast shipping with delivery on time. This is the second time I buy a product from 1001 and I have been satisfied with the cost as well.

4 weeks waiting is way too long!

No, I only received the small flags, I should have received the two crosses that are at the front and back of the Bismarck on the mount, but I don't have them.