/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Does not match the desired model, can I return it
Brigitte T.
purchased on 20/03/2025
Translated review
Answer from 1001hobbies
Hello dear customer,
Thank you for taking the time to report this issue. We sent you an email on Thursday at 4:43 PM, containing the return address.
If you have not received anything, our customer service is at your disposal for any further information.
Best regards,
1001hobbies
Thank you for taking the time to report this issue. We sent you an email on Thursday at 4:43 PM, containing the return address.
If you have not received anything, our customer service is at your disposal for any further information.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Terrible communication, false promises on the site...
Steff V.
purchased on 04/03/2025
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Answer from 1001hobbies
Hello, We regret this inconvenience and sincerely apologize. We would like to inform you that we have split your order at no extra cost to send the products that are in stock to you faster. We regret that you did not appreciate this commercial gesture. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
1
/5
★☆☆☆☆
Order placed in January, received at the end of March. Too long....
Joël B.
purchased on 06/03/2025
Translated review
Answer from 1001hobbies
Hello,
We regret this review and apologize for the delay. We are doing everything we can to improve our processing and delivery times.
In your orders, two products were subject to a long delay, requiring a special order from our supplier in England. The delay for these products is about 4 weeks. However, it is possible that customs may have held up the order, which is the case for the Seminole Warriors 1:72 figurine. This is why this box arrived later than expected.
Please feel free to contact our customer service for any questions or assistance requests.
Best regards,
1001hobbies
We regret this review and apologize for the delay. We are doing everything we can to improve our processing and delivery times.
In your orders, two products were subject to a long delay, requiring a special order from our supplier in England. The delay for these products is about 4 weeks. However, it is possible that customs may have held up the order, which is the case for the Seminole Warriors 1:72 figurine. This is why this box arrived later than expected.
Please feel free to contact our customer service for any questions or assistance requests.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Order received with a 1 year delay, BRAVO
Olivier C.
purchased on 24/01/2024
Translated review
Answer from 1001hobbies
Hello,
We sincerely regret this review and apologize for the processing delay of your order. We understand that this delay is unacceptable and we are sorry for it.
Please know that if you place another order on our site, we will do our best to process your request as quickly as possible and provide you with a better experience.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
1001hobbies
We sincerely regret this review and apologize for the processing delay of your order. We understand that this delay is unacceptable and we are sorry for it.
Please know that if you place another order on our site, we will do our best to process your request as quickly as possible and provide you with a better experience.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
You have to pay shipping costs and have it delivered to a pickup point by DPD, it's sad to be scolded when you're there, you should have better pickup times listed, it works better. Oh yes, the package could have just gone through the mailbox... Am I getting shipping costs back now?
C. V.
purchased on 19/03/2025
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Answer from 1001hobbies
Hello, We regret your review and are sorry that your experience was not entirely satisfactory. As a reminder, you placed an order on our site on 19/03/2025 at 1:35 PM, and your package was delivered on 21/03/2025. When you placed your order, you selected a pickup point as the delivery method. If you want home delivery, you need to select that option when placing your order. We would also like to point out that, in accordance with our general sales conditions, delivery costs are not refundable. Please do not hesitate to contact us for more information. Best regards, 1001hobbies
1
/5
★☆☆☆☆
I received my package in a thousand pieces so no I am not satisfied, plus I waited ages to receive it and now I will wait several days before being refunded so no. I will pass my turn with 1001hobbies.
Khalid A.
purchased on 06/03/2025
Translated review
Answer from 1001hobbies
Hello Sir,
We sincerely regret this incident and understand your dissatisfaction.
You did receive your product on 19/03/2025 and reported the damage to the item immediately. Our customer service requested photos from you, and once these were received, your refund was processed the next day.
We would like to remind you that European legislation stipulates that we have up to 14 business days to refund a customer who made a purchase on an e-commerce platform. In your case, the refund was processed within the allotted time, as it was done the day after receiving the photos.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
We sincerely regret this incident and understand your dissatisfaction.
You did receive your product on 19/03/2025 and reported the damage to the item immediately. Our customer service requested photos from you, and once these were received, your refund was processed the next day.
We would like to remind you that European legislation stipulates that we have up to 14 business days to refund a customer who made a purchase on an e-commerce platform. In your case, the refund was processed within the allotted time, as it was done the day after receiving the photos.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
1
/5
★☆☆☆☆
4: Delivery time largely not respected. Disappointing.
Cindy M.
purchased on 28/02/2025
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Answer from 1001hobbies
5: Hello Madam,\n\nWe sincerely regret this review and apologize for this incident.\n\nYour order was shipped as soon as the product was received in our logistics center. We would also like to draw your attention to the two availability statuses indicated on our site: \n\nAvailable products: These items require an order from our suppliers before shipping.\n\nAvailable products - shipped today: These items are in stock in our logistics warehouse and can be shipped immediately.\n\nFor your future orders to ensure quick delivery, we advise you to order products marked as "Available products - shipped today".\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\nThe 1001hobbies team
1
/5
★☆☆☆☆
I did not receive what I expected due to an announcement that was absolutely not clear. In the end, I found myself paying for products that are 4 times more expensive than elsewhere (40 euros for a prismatic booster in English version) while the announcement clearly implied that I would receive 4.
Skander K.
purchased on 09/03/2025
Translated review
Answer from 1001hobbies
Hello Sir,
We sincerely regret your disappointment and apologize.
We are doing everything we can, based on the available IT tools, to specify and clarify product sheets. We would like to draw your attention to the fact that the description of the product "Pokémon Technical Sheet - TCG Scarlet and Violet Prismatic Evolutions Booster Pack" clearly mentions:
"Random shipment of a single product."
As a result, we regret that you did not consult the product description, which specifies that it is only a pack of cards.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
We sincerely regret your disappointment and apologize.
We are doing everything we can, based on the available IT tools, to specify and clarify product sheets. We would like to draw your attention to the fact that the description of the product "Pokémon Technical Sheet - TCG Scarlet and Violet Prismatic Evolutions Booster Pack" clearly mentions:
"Random shipment of a single product."
As a result, we regret that you did not consult the product description, which specifies that it is only a pack of cards.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
1
/5
★☆☆☆☆
Not happy at all, I only received one item out of the three, the second is awaiting delivery and I decided to cancel the third. It's the fault of the stupid policy of 1001 hobbies which explains to refer to its T&Cs: understanding that available at 1001 hobbies means in stock at the supplier, you have to read available and shipped within 48 hours to understand that it is really in stock.... flee this site
Cedric B.
purchased on 12/03/2025
Translated review
Answer from 1001hobbies
Hello,
We are sorry to hear about your dissatisfaction and understand your frustration.
Regarding product availability, we specify on each product page that "shipped today" means that the item is in stock at our logistics warehouse. We would also like to remind you that your order was placed on 12/03/2025, and the shipment took place on 18/03/2025 at 21:52.
As a small business, we do our best to manage stock, but it is sometimes difficult to have everything in stock at all times. We encourage you to contact our customer service if you have any doubts before placing an order, which would allow us to clarify any questions you may have.
We understand that the information may not always be clear, and we take your feedback into account to further improve the transparency of our communication, particularly in our general terms and conditions.
Finally, we confirm that your order has been partially shipped and that we have respected your request to cancel the third item.
We remain at your disposal for any questions or follow-up, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
1001hobbies
We are sorry to hear about your dissatisfaction and understand your frustration.
Regarding product availability, we specify on each product page that "shipped today" means that the item is in stock at our logistics warehouse. We would also like to remind you that your order was placed on 12/03/2025, and the shipment took place on 18/03/2025 at 21:52.
As a small business, we do our best to manage stock, but it is sometimes difficult to have everything in stock at all times. We encourage you to contact our customer service if you have any doubts before placing an order, which would allow us to clarify any questions you may have.
We understand that the information may not always be clear, and we take your feedback into account to further improve the transparency of our communication, particularly in our general terms and conditions.
Finally, we confirm that your order has been partially shipped and that we have respected your request to cancel the third item.
We remain at your disposal for any questions or follow-up, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Avoid! Not reliable at all. Information several times incorrect. 3 months delay on products displayed as available from suppliers.
Gilles B.
purchased on 28/01/2025
Translated review
Answer from 1001hobbies
Hello Sir,
We regret your experience and apologize for the processing delay.
We would like to clarify that these products were and are still available from our supplier. However, we understand that the wait may have been too long for you. These items are ordered from our supplier in the UK, and their processing time could take up to 6 weeks before receipt.
In accordance with your order, the non-deliverable products have been refunded to regularize the situation.
We remain at your disposal for any questions and hope to fully satisfy you in the future.
Best regards,
1001hobbies
We regret your experience and apologize for the processing delay.
We would like to clarify that these products were and are still available from our supplier. However, we understand that the wait may have been too long for you. These items are ordered from our supplier in the UK, and their processing time could take up to 6 weeks before receipt.
In accordance with your order, the non-deliverable products have been refunded to regularize the situation.
We remain at your disposal for any questions and hope to fully satisfy you in the future.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Ordered item broken in the packaging. Does not deserve a star.......
Jean B.
purchased on 11/03/2025
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Answer from 1001hobbies
Dear customer,
We are sorry to hear about the condition in which you received your package. However, it is important to highlight that online sales carry risks related to transport, and ownership of the product is transferred to the customer as soon as it is shipped.
In this context, our customer service will contact you as soon as possible to find a solution to your problem.
Best regards,
1001hobbies
We are sorry to hear about the condition in which you received your package. However, it is important to highlight that online sales carry risks related to transport, and ownership of the product is transferred to the customer as soon as it is shipped.
In this context, our customer service will contact you as soon as possible to find a solution to your problem.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Unacceptable, I purchased and after 180 days I still haven't received everything, I've never found anything so bad... I will never buy from you again, you still owe me money and purchases... big problems and I'm closing here because I can't take it anymore with you.
Gabriele R.
purchased on 03/03/2025
Translated review
Answer from 1001hobbies
Good morning Sir, at the time of the order placed on 11/12/2024 at 17:47, you ordered four products, one of which had a longer delivery time. To avoid delaying the entire order, we decided to split it into two shipments. The first part, containing the immediately available products, was delivered on 24/02/2025, according to the courier's tracking information. The following two products - Greek Cavalry figures SPECIAL IMPORT OF LONG DISCONTINUED FIGURES ORIGINALLY MADE BY ATLANTIC - were delivered on 11/03/2025. The courier also sent us proof of delivery confirming receipt of the package on that date. We apologize for the inconvenience and remain at your disposal for any further information. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Long delivery with only one parcel out of the 2 ordered. What's more, the cardboard box was damaged, as was the box containing my product. By way of compensation, I only received a €5 discount code, which means I have to place another order with you in order to benefit from it! This is not at all commercial in my eyes...
Aurélien P.
purchased on 08/02/2025
Translated review
Answer from 1001hobbies
Good morning, sir,
We apologize for the inconvenience.
We would like to remind you that we have split your order at no extra cost for both Funko Pop. With regard to your request for an additional commercial gesture, we would like to point out that, unfortunately, shipping costs are not free of charge.
We hope that this explanation will provide you with more clarity, and remain at your disposal should you have any further questions.
Yours faithfully
1001hobbies
We apologize for the inconvenience.
We would like to remind you that we have split your order at no extra cost for both Funko Pop. With regard to your request for an additional commercial gesture, we would like to point out that, unfortunately, shipping costs are not free of charge.
We hope that this explanation will provide you with more clarity, and remain at your disposal should you have any further questions.
Yours faithfully
1001hobbies
1
/5
★☆☆☆☆
1 month to receive my order and moreover I received 8 pots of paint on the 9 ordered I really do not recommend very bad experience
Jerome J.
purchased on 06/02/2025
Translated review
Answer from 1001hobbies
Hello,
We regret this error and apologize sincerely.
It seems that you did not receive the information email concerning your order. Indeed, we had informed you that this product had not been delivered in the supplier order. We then offered you a refund for this product or the creation of a credit note.
As we received no response from you, we created a credit note valid for one year, which you can find in your customer area.
We apologize again for this incident.
1001HOBBIES
We regret this error and apologize sincerely.
It seems that you did not receive the information email concerning your order. Indeed, we had informed you that this product had not been delivered in the supplier order. We then offered you a refund for this product or the creation of a credit note.
As we received no response from you, we created a credit note valid for one year, which you can find in your customer area.
We apologize again for this incident.
1001HOBBIES
1
/5
★☆☆☆☆
INCOMPLETE MODEL MISSING PARTS BOX SEEMS TO HAVE BEEN OPENED BEFORE SHIPMENT
Gerome M.
purchased on 08/02/2025
Translated review
Answer from 1001hobbies
Hello,
We apologize for the inconvenience.
Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.
Yours faithfully
1001hobbies
We apologize for the inconvenience.
Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.
Yours faithfully
1001hobbies
1
/5
★☆☆☆☆
Abnormally long lead times of several weeks Unplayable soap Missing products
Bruno D.
purchased on 23/01/2025
Translated review
Answer from 1001hobbies
njour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).
We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.
We apologize for any inconvenience.
Yours faithfully
1001 Hobbies Customer Service.
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).
We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.
We apologize for any inconvenience.
Yours faithfully
1001 Hobbies Customer Service.
1
/5
★☆☆☆☆
More than slow! An item to put in an envelope: 15 days! Pathetic! They don't realize that this trinket is needed to move a model forward, so we make another one: not from them......
Bernard C.
purchased on 22/02/2025
Translated review
Answer from 1001hobbies
Good afternoon, sir,
We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.
We regret that this information has not been taken into account.
We apologize again for the delay.
Sincerely
1001hobbies
We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.
We regret that this information has not been taken into account.
We apologize again for the delay.
Sincerely
1001hobbies
1
/5
★☆☆☆☆
Delivery took a long time and the figurine is not worth that amount. Too bad!
Pierre W.
purchased on 26/02/2025
Translated review
Answer from 1001hobbies
Hello, We regret your opinion and apologize for this incident. The delay you noticed corresponds to the restocking time with our supplier. As soon as we received the product, we shipped it in accordance with our contractual obligations. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
1
/5
★☆☆☆☆
Postage 30 euros, customs 22.95 CHF. No wonder China is flooding the market. Free postage and customs. Your service is good, but collaboration is impossible.
Louis J.
purchased on 25/02/2025
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Answer from 1001hobbies
Hello,
Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.
We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.
Best regards,
The 1001Hobbies team
Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.
We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.
Best regards,
The 1001Hobbies team
1
/5
★☆☆☆☆
The model is fine. The paint set is bad (some jars are half empty and dry, others are filled with too much water). Delivery time is very bad (1 month wait).
Roman P.
purchased on 08/02/2025
Translated review
Answer from 1001hobbies
Good morning, We regret your comment and apologize for the inconveniences caused. We invite you to contact our customer service as soon as possible so that we can find a suitable solution to your situation together. We remain at your disposal. Sincerely, The 1001Hobbies team
1
/5
★☆☆☆☆
Delay of 2 months in the shipment of 6 products, 1 is incorrect and 2 others are missing for shipment. A real failure on their part and I am also not satisfied that the products sold to me at the beginning of January are now asking me to place another order to replace them with others. I am not satisfied with this solution. I want a refund for the money paid for the products not received and also for the incorrect order received.
José Luis I.
purchased on 08/01/2025
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Answer from 1001hobbies
Good morning, We sincerely regret this incident and apologize for the inconvenience caused. When placing your order, you selected 6 products, 3 of which had a long delivery time and needed to be ordered from our supplier in England. Due to these ordering times, your order remained blocked until it was 100% complete. To accommodate you, we unlocked the order and shipped the 4 available products. At your request, 2 undelivered products were refunded. Additionally, as soon as you informed us that the received product was not suitable for you, we immediately organized its return and proceeded with your refund as soon as possible. We hope this solution meets your expectations and we remain at your disposal for any further questions. Sincerely, 1001hobbies
1
/5
★☆☆☆☆
Ordered and delivery took 3 weeks longer than the indicator delivery date .
Guido S.
purchased on 13/01/2025
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1
/5
★☆☆☆☆
Delivery not in order!!! We are still missing part of our order. Request for correct invoice remains unanswered.
Willem P.
purchased on 17/01/2025
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1
/5
★☆☆☆☆
I returned my order on January 31st, 1001hobbies received it on February 5th - more than 20 days ago - and I'm still waiting for my refund... No reply to my e-mails, little or no responsiveness from customer service, no communication...
To be avoided!
Laurent A.
purchased on 30/08/2024
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Answer from 1001hobbies
Hello Sir, We regret this incident and sincerely apologize. We would like to inform you that we have received your return and are still waiting for your bank details, as mentioned in our e-mail of February 17 at 10:41. Indeed, after 6 months, credit card details are cancelled by our computer systems for security reasons. As soon as we receive this information, we will proceed with the refund of your order. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Check your stock before putting it up for sale
Guinchard J.
purchased on 30/01/2025
Translated review
Answer from 1001hobbies
Mr. Guinchard, We regret this inconvenience and apologize for the delay in processing your order. We would like to emphasize two important concepts on our site: Products available: These items are in stock with our supplier and are the subject of a special order for you. Products "available - dispatched today": This means that the products are in stock in our logistics warehouse and can be dispatched within 2 to 3 days. Please do not hesitate to contact us if you have any questions. Best regards, 1001hobbies
1
/5
★☆☆☆☆
I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights.
In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.
'chin' M.
purchased on 21/10/2024
Translated review
Answer from 1001hobbies
Hello Sir, We sincerely regret this incident and apologize for the situation. We would like to point out that the product MG 1/100 FREEDOM GUNDAM Ver.2.0 - Shipped within 1 week was indeed available from our supplier. However, we unfortunately took position too late to expect delivery within this timeframe. The product is now available for pre-order, with a new release date of March 28, 2025. The other two products, Gundam Gunpla MG 1/100 Providence Gundam and Gundam Gunpla NG 1/100 15 Akatsuki Gundam, were on pre-order, as clearly indicated on our website. Please note that pre-order release dates are subject to change without notice by the manufacturer. In accordance with our terms and conditions and the information on pre-orders, cancellation is possible, but will incur a cancellation fee of 25%. However, we study each case individually and are fully aware of the importance of the quality of service we wish to offer our customers. Regarding the order split request, we offer this option at no extra charge for orders like yours. We understand our customers' impatience and do our best to offer maximum service. As far as price differences are concerned, we match the prices of our various suppliers. We work with more than 50 suppliers to offer a wide range of references and to satisfy our customers to the best of our ability. If you wish to cancel your order, simply send an e-mail to our customer service department. We will get back to you within 48 hours. We thank you for your understanding and remain at your disposal for any further questions. Best regards, 1001hobbies
1
/5
★☆☆☆☆
I have received only one of the two products that they say came in the same box. I have been trying to contact them all morning and they hang up on me.
David P.
purchased on 28/01/2025
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1
/5
★☆☆☆☆
Delivery within 1 week, however, I deplore the incompatibility of the lower and upper triangle brackets with my T2M Pirate XT-C Buggy, even though the website indicated compatibility.
Nicolas P.
purchased on 10/02/2025
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1
/5
★☆☆☆☆
I ordered 3 items listed as available and with delivery in a week, but once ordered, some were listed as to be ordered from the supplier. As a result, the order was delivered 2 weeks late. Having also paid a little more than other vendors who listed the items as unavailable, this annoyed me. There will be no further orders from this site
Marco G.
purchased on 31/01/2025
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Answer from 1001hobbies
Hello, We apologize for the inconvenience. We would like to remind you that you placed an order for several items on our site. Some of these items were available and others were available for shipment today. Available means that these items must be ordered specifically for you from our supplier. Available, shipping today means that these products are in stock at our logistics depot in Isère and can be shipped immediately. We hope you understand that your order is shipped in full when all items are ready. Please do not hesitate to contact us if you have any other questions. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Order received almost 1 month after ordering.
Vincent L.
purchased on 03/01/2025
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