Reviews 1001hobbies

Worst online store for hobby items From 3 orders: one of them is incomplete (missing items), another never arrived (got charged for delivery and waiting for the other half of a refund) and another item pre-ordered 1 year and got told that I will not receive it (0 compensation or refund) Best to try your luck with other stores

Apart from the delay in sending it, since I bought it and it was available, then they say they have to order it, so about 15 days of waiting in addition to shipping. I asked earlier by email if they were in Spanish, they replied weeks later that yes and I received the games with everything written on the boxes in French. I will not buy from this store again, if I had wanted it in French, I could have had it from Amazon the next day at home.

Fatal, the glue was missing and instead of apologizing and sending it, they sent me a form with threatening French legislation that does not apply to me because I am Spanish, in which they asked me for a sworn statement. For a glue. The level of shabbiness has acquired a new meaning.

The article came defective and they did not respond to me. Terrible service and poor communication

My order has not yet arrived.

The reviewed mug is damaged and did not match the description. I requested a return and a refund. But customer service is unreachable by phone and has not yet responded to my request. I am waiting for a favorable response to this order. Best regards

No joints at the hands, cracks in the right arm at the joint, the head has no joint either. Does it look like a counterfeit??? I am waiting for a response from customer service.

Terrible

Package not shipped on time, customer service unreachable, no order tracking

Item ordered at the beginning of August for a birthday and received at the end of December...

When I placed my order, I requested cancellation on the same day. And this several times afterwards with each message notifying me of its preparation. Unfortunately, no effect. I will not pick up the package and hope to be refunded as soon as possible. Thank you

Despite multiple reminders, I have not received my money for my return to this day. Not good customer service.

No customer service that helps when you complain. I ordered something at the beginning of October and it arrived at the end of November, although only two weeks of shipping were promised. I will not order here again.

Wrong box was delivered

Funko pops arrived damaged and impossible to communicate with the service

The stuff arrived after three months

The site stated shipping in 3/4 days...... it arrived after more than a month.

Too long times and wrong shipping address

AFTER ALMOST A MONTH THEY STILL HAVEN'T DELIVERED THE ORDER, THEY DON'T RESPOND TO THE COMPLAINTS AND THEY DON'T REFUND MY MONEY.

I made a wrong purchase but you do not refund the money, only a voucher to buy something from you again. This is absurd. Since I communicated it just a few minutes after sending my credit card details. You could have honestly and correctly canceled the payment without even shipping the item.

I had to wait more than 3 months for my paid order to be delivered and received neither an apology email nor compensation, I find that very sad.

Scammers. Ordered in March, in November I am still missing part of it. Called and emailed multiple times, little to no response. Until I finally get feedback: they created a discount code. As if I would ever want to order anything from these scammers again. NEVER, NEVER AGAIN. BE WARNED! A discount code... Unbelievable. I requested my money back, but of course no response yet. So, theft... NEVER ORDER HERE!!!!

My order is not complete and there is no response to my email about this.

I bought a combustion engine from 1001 hobbies and found that it does not fit in my car. After returning the engine, unfortunately, after multiple requests, I only received a credit note and not my money back.

Order placed on July 10, 2025, last figurine received on October 30! 112 days later!! Lack of professionalism, no communication without follow-ups, no commercial gesture, nothing. Don't hesitate to pay a few euros more with the competition, it will save you an incredible amount of time...

Order placed in May 2025, one of the products being on backorder for months, I requested twice, unsuccessfully, to cancel the order and get a refund without fees (and yes because beyond 14 days they impose a management fee of 25% of the total order, which in my opinion is a violation of Article L216-2 of the Consumer Code that allows the consumer to withdraw without fees if the order has not been fulfilled beyond a period of 30 days). Order received in November 2025, order not compliant, two products are missing and the product that was on backorder is not compliant. In short, a big scam and deplorable customer service.

Everything is very good

Package arrived damaged. Delivery location not respected. I had to go to the local shipping company's office to pick it up.

A huge delay

I sent them an email and they didn't respond, what is that? I canceled my item and they still send it, crazy.

I bought a cmk A-1H detail set and received some 1/72 figures from cmk! I complained and didn't receive any contact! I will never shop on this site again!

Hello, it is rare for me to give such a bad rating but almost 2 months before receiving the ordered package 2 weeks before my son's birthday. We are 2 unhappy customers. Moreover, the only means of communication was emails. To top it off, not even a commercial gesture. As someone who is in sales, I don't find this acceptable.

8 months to be delivered. While it was noted that the items were available. It's a bit long... At a minimum, you could have communicated. I only received vague and non-specific responses and only when I asked you. So yes, I am disappointed with the experience

15 days between the purchase and delivery for a board game. I do not recommend this site

After 1 week without news, I have written 3 emails regarding the status of my order, without any response. I then called both your French and Dutch customer service, but there was no response from the French side, no one picked up, in the Netherlands I received an automatic message... that I had to send an email...?? Only after a customer at Paypal intervened did they wake up and my shipment finally arrived.... sad.

1 When I went to pick up my package at the Pickup point, they asked me for my ID number which I do not have (thank you for this hassle) 2 The colors in the small paint pots do not match the navy blue I was looking for. The Hobby 54 labeled navy blue is black The Heller 077 labeled navy blue is also black so straight to the trash. The shipping cost is very exaggerated. So 1001hobbies is to be avoided for me. Gilbert Courtois.

They told BRT it was a delivery to a Fermopoint, except they used my private delivery address, due to this mistake BRT refused to deliver it and I had to collect it from a pickup center. Also, the package was torn apart and the game box was visibly ruined in a couple of places.

Delivery time much too long, after spending several weeks discovering that an ordered item was no longer in stock...

The item arrived broken, I sent an email as soon as I opened it with photos and details of the damage to the item and almost a week later, I still haven't received any response regarding this... and here I am with my broken item and no solution...

The delivery does not match the order.