English
★★★★☆
based on 39894 reviews published
Latest negative customer reviews
The package has not arrived, customer support nonexistent "they do not respond". After 1 month from the order never received I am still waiting for the credit note.
We sincerely apologize for the inconvenience you experienced with your order on 1001hobbies. Customer satisfaction is our priority and we are committed to resolving any issues. Please contact us again for immediate assistance and to ensure a refund. Thank you for your patience and trust.
Best regards,
The 1001hobbies team
Order placed on 25/12/2025. Package received on March 13, 2026. Everything is said.
I have not yet received my order QBIWOJLWQ, I have been waiting too long, I will be damned angry immediately.
we sincerely apologize for hearing that your order has not yet arrived. Your satisfaction is our top priority, and we understand your disappointment. We are doing everything in our power to resolve this matter as quickly as possible. Please do not hesitate to contact us directly so we can assist you in the best possible way.
Thank you for your understanding.
Best regards,
the team at 1001hobbies
I am very disappointed with the way my order is being handled. The website states that my package is “shipped”, but according to the tracking from Mondial Relay, it has been stuck with the sender since March 13. Despite several attempts, I have not received any response from customer service. To this day, I still have not received my package and have not received a clear explanation. This is frustrating and unprofessional. I expect a response and a concrete solution soon.
Thank you for your feedback and for sharing your experiences. We understand the frustration you feel, and it is never our intention to disappoint our customers. We take your comments seriously and will do our utmost to resolve this as quickly as possible. Our customer service will contact you soon to clarify the situation and provide a solution.
Best regards,
The 1001hobbies Team
Delivery time far too long!
thank you for taking the time to share your opinion. We are sorry to hear that the delivery time was longer than expected. Your satisfaction is important to us, and we are constantly working to improve our service. We hope to welcome you back soon and provide you with a more positive shopping experience.
Best regards,
the team at 1001hobbies
The 2 books arrived damaged, I sent an email with photographs showing the damages and received no response from 1001hobbies. I will not buy again due to this attitude and I will not recommend the website to anyone.
We sincerely regret that you received the damaged books and that we did not respond to your email. Your satisfaction is very important to us and we are committed to resolving any inconvenience. We would appreciate it if you could contact our customer service again so we can assist you properly.
Sincerely,
The 1001hobbies team.
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Thank you for your feedback. We regret that your experience did not meet your expectations. Your comments are important to us and help us to continuously improve. We hope to serve you better in the future.
Best regards,
The 1001hobbies team
I haven't received it
Thank you for sharing your opinion with us. We regret that you have not received your order. We invite you to contact our customer service so we can resolve this issue as soon as possible. Your satisfaction is our priority.
Sincerely,
The 1001hobbies team
Parcel not received
Thank you for sharing your opinion. We regret that you have not received your package and understand how frustrating it can be. We would like to help you resolve this situation as soon as possible. Please contact our customer service so we can assist you.
Sincerely,
The 1001hobbies team
Zero stars! Never again!!!
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to hear more about your situation to improve it. Please contact us so we can assist you.
Best regards,
The 1001hobbies team
I ordered the rx7 from Han and received a 2020 Toyota supra
Thank you very much for your feedback. We are sorry to hear that you received the wrong order. We would like to resolve this for you. Please contact us so we can help you.
Best regards,
The 1001hobbies team
A different item was sent than the one purchased. At the moment no solution from the service. Extremely negative experience.
We sincerely apologize for the inconvenience encountered with your order. Your satisfaction is fundamental to us and we are working to resolve the situation as soon as possible. We invite you to contact our customer service, so we can provide you with the necessary assistance.
Thank you for your understanding and patience.
Best regards,
The 1001hobbies team
Hello, my order No. 532587 from February 18 only arrived at my home on March 11 because some products considered available on your site are actually not! Your supplier needs to send them to you so there is a bit of deception regarding delivery times... Best regards Gérard Haw
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order took longer than expected to arrive. Your feedback is valuable and helps us improve our services.
We take your comments into consideration to optimize the accuracy of information regarding product availability. Please do not hesitate to contact us directly for any questions or assistance you may need.
Best regards,
The 1001hobbies team
Ordered the product, it has been more than 10 days and still not arrived.
Thank you for your feedback. We are sorry to hear that your order has not arrived within the desired timeframe. We are doing our best to ensure fast and efficient delivery. We invite you to contact us directly so that we can help you resolve this issue. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
An unacceptable delay. Exorbitant prices compared to other websites
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding delays and prices. Your feedback is valuable and will help us continue to improve our service. Please do not hesitate to contact us directly if you would like to discuss your experience further.
Best regards,
The 1001hobbies team
Poor service as package not pick-upable
I purchased a Dispiae sander, broken after not even 10 minutes of use, nonexistent customer service.
We are sorry to hear about your negative experience with the Dispiae sander. Customer satisfaction is fundamental to us. We invite you to contact us directly to resolve the issue and find an appropriate solution. Thank you for your feedback, it helps us improve.
Best regards,
The 1001hobbies team
Product error in delivery.
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that an error occurred in your order. At 1001hobbies, your satisfaction is our priority, and we are committed to resolving this issue quickly. Please do not hesitate to contact our customer service so that we can rectify this situation as soon as possible.
Best regards,
The 1001hobbies team
Unfortunately, it was not the product they showed me in the photo.
Thank you for your feedback. We are sorry to hear that the product received did not meet your expectations. Your opinion is important to us and we will use it to improve. We remain available for any further clarification.
Best regards,
The 1001hobbies team
I bought 7 products and they only sent me 6. They do not offer me a refund; they only give me the option to exchange it for another product, with me paying the shipping costs, or a voucher for a future purchase. To top it off, they didn't even inform me that they would send fewer products than I paid for. In summary, a total disappointment. This page seems completely unreliable to me.
Thank you for sharing your experience with us. We sincerely regret that you did not receive your complete order and understand your frustration. Our goal is always to provide quality service and we will work to improve in this aspect. We would be happy to help you find the best possible solution.
Thank you for your understanding and we hope to serve you better in the future.
Sincerely,
The 1001hobbies team
Purchased an item that was supposed to be available in stock and shipped the same day. Since I did not see it arrive after a week, I contacted 1001 hobbies for information, never received a response, in my third email where I requested a refund and cancellation of the order, never a response, after 15 days they wrote to me saying that it was no longer possible to cancel the order. Terrible service.
Thank you for sharing your experience and we apologize for the inconveniences encountered. Our goal is to provide high-quality service and we sincerely apologize for the lack of communication. Your opinion is valuable and will help us improve. We invite you to contact us again to resolve the situation in the best way possible.
Best regards,
The 1001hobbies team
Order received more than a month after placing the order, despite a delay
Thank you for your feedback and we are truly sorry to hear that your order took longer than expected. Please know that we are doing everything we can to improve our service and meet our deadlines. Your satisfaction is our priority, and we invite you to contact us directly for any questions or concerns. Thank you for your understanding.
Best regards,
The 1001hobbies team
Ordered Rangers of Shadow deep, but the book is in French. Not mentioned on the website. Contacted but received no response. Never order here again.
Thank you for your feedback. We are sorry to hear that you experienced a problem with your order. We will certainly take your comments about the language indication on our website into account. Please contact us again so we can assist you better.
Best regards,
The 1001hobbies team
My order was placed on 2/27. I have not received the product after almost three weeks. I believe an explanation is necessary regarding the delay. Thank you for your attention to this matter.
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay in your order and understand your frustration. Please rest assured that we are actively looking into this issue to provide you with a prompt resolution. Your satisfaction is our priority, and we appreciate your patience as we work to improve our services.
Best regards,
The 1001hobbies Team
Delivery okay, item 747 gold pendant disappointing. Supposed to be 333 gold, after 7 days gold color off. Usable as a silver pendant. Can only advise against it. What a pity.
thank you for taking the time to share your opinion. We are sorry to hear that you were not satisfied with the product. Your feedback is very important to us and helps us improve the quality of our items. Please do not hesitate to contact us directly so we can find a suitable solution for you.
Best regards,
the team at 1001hobbies
That was the worst shopping experience of my life! I ordered something for my nephew's birthday. The order was placed in June 2024, and what can I say? I only received the goods in March 2026. I had contacted them beforehand and requested a refund, but that was completely unsuccessful. They did not want to give me my money back, even though it was clearly their fault. They made their customers wait forever, even though the item was not available at all. In the end, I had to beg them to give me a gift voucher worth the purchase price, and I had to buy something else that I didn't even need. Terrible.
thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is very important to us and will help us improve our service. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
the 1001hobbies team
Months to receive an order scheduled for 15/05/2025, arrived in March 2026 (8 months) and no excuse, not even an email. I do not recommend this company at all that takes customers for pigeons.
Thank you for your feedback and we understand your frustration regarding the delay of your order. We strive to provide the best possible service and are sorry that this experience did not meet your expectations. We take your comment very seriously and will review it to improve our communication.
Best regards,
The 1001hobbies team
I was missing the complete product, I had to chase them, they didn't respond, poor customer service, chasing the refund, in short, that's my experience.
We sincerely regret that your experience did not meet your expectations. We appreciate your feedback and will take your comments into account to improve our service. If you still need assistance, please do not hesitate to contact us. We are here to help you.
Sincerely,
The 1001hobbies team.
Delivery time too long, over two weeks. Goods supposedly available.
Thank you for your feedback. We are sorry to hear that your experience with the delivery time did not meet your expectations. We take your comments very seriously and are constantly working to improve our service. Please feel free to contact us directly for any questions or concerns, we are here to help.
Best regards,
The 1001hobbies team
Delivery with a month of delay. Item unrelated to the price.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we are constantly working to improve our service. Please feel free to contact us for any questions or concerns.
Best regards,
The 1001hobbies team
Delivery time far too long
Thank you for your feedback. We understand your concern regarding the delivery time and are sorry for this wait. We are constantly working to improve our services and appreciate your patience. Please feel free to contact us for any further information.
Best regards,
The 1001hobbies team
The order took more than 7 days from the expected date because they didn't have stock but when buying it was not notified. I paid for faster shipping and it arrived super late
We sincerely regret the experience you had with your order. We appreciate your feedback, which helps us improve our service. The lack of stock is an inconvenience we work to minimize and we will ensure that this information is clearer in the future. Your satisfaction is our priority.
The item arrived with a broken piece. After claiming 3 times and 6 days later, I still have not received any response. I had to claim the money through the bank.
We sincerely regret the inconveniences you have experienced with your order. Your satisfaction is our priority and we are committed to resolving these types of situations as quickly as possible. We appreciate your patience and assure you that we will work to improve our service. Please do not hesitate to contact us directly to prioritize your case.
Sincerely,
The 1001hobbies team
Offers certain items that they do not have in stock... 1 month wait. I will return to my usual store, sincere about its available items...
Thank you for your feedback. We are sorry to hear that you encountered availability issues. Your experience is important to us and we are constantly working to improve our service. We hope to have the opportunity to fully satisfy you in the future.
Best regards,
The 1001hobbies team
Personally, it was not a great experience. The ordered product marked as available, after almost two months it turns out that it was not and that they had only ordered it for me. After more time, it turns out that it was no longer available, but no one informed me and I found out when I asked for information. Changed the product version to a lower and more expensive one ready to ship and after 3 weeks of calm, I wrote and discovered that this was also not available. I trusted and waited, until arrival and finally shipping. Paid for double packaging, it arrived in the original brown box full of labels and holes. Fortunately, at least the box inside was intact, but I don't think I will choose this seller again.
Thank you for your feedback and we sincerely apologize for the negative experience you had. We are committed to improving and ensuring a more efficient service. Your satisfaction is important to us and we appreciate your patience. If you would like to discuss further, we are at your disposal.
Best regards,
The 1001hobbies team
Terrible after more than a month and a half we still have not received the package. Shameful.
We sincerely apologize for the inconvenience you encountered with your order. Customer satisfaction is our priority and we are working to resolve the situation as soon as possible. Thank you for your patience and we are committed to improving our service. Please do not hesitate to contact us for further clarification.
Best regards,
The 1001hobbies team
Package not received yet.
we are sorry to hear that you have not yet received your package. Your satisfaction is our top priority, and we assure you that we are doing everything to resolve this issue as quickly as possible. Please do not hesitate to contact us directly if you need assistance. Thank you for your understanding.
Best regards,
the 1001hobbies team
Hello, I ordered a 205 but I was not delivered the correct model. I sent 2 emails and still no response. I am not satisfied, the phone never answers. Regards, Philippe
Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations and that you did not receive a prompt response to your messages. Your satisfaction is important to us and we invite you to contact us directly at [email protected] so we can resolve this issue as soon as possible.
Best regards,
The 1001hobbies team
I returned my item and they did not want to refund me, their choice was either an exchange or a store credit valid on their site.
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Our policy aims to offer alternatives to satisfy our customers. We would like to better understand your situation and find a solution that would work for you. Please feel free to contact us directly.
Best regards,
The 1001hobbies team
Order never arrived
Thank you for your feedback. We are sorry to hear that your order did not arrive. We would like to resolve this for you. Please contact our customer service so we can assist you further.
Best regards,
The 1001hobbies team