Reviews 1001hobbies

Another order that I am waiting for.

I remain in dispute. 2 product errors and 1 not delivered. No credit...

The model is mediocre and expensive. The box indicates scale 1/48 and the instructions (minimalist) indicate scale 1/72! Made in Ukraine for a Bulgarian brand. Avoid.

You have to threaten the site to receive your order. I will never order from this site again.

I ordered an item that was supposed to be in stock quickly, but only after payment did it turn out to be a pre-order that was postponed multiple times – without me being informed about it. The customer service responded slowly and evasively, even when I asked for an alternative that was actually in stock. After a lot of back and forth, my order was adjusted, but I received no clarity about the remaining amount that was not refunded. In the end, I only received my order weeks later, after much frustration and without any form of service.

Order placed on February 26, 2025. I received several automated messages indicating a delivery delay. At the beginning of July at the latest, I called them and discovered that my order had been forgotten. Finally, I received my order on July 21... I asked for a commercial gesture (even a small one, it's a matter of principle; free shipping or a €5 voucher would have satisfied me, even a card with handwritten apologies would have satisfied me) and I received yet another cryptic message indicating that my order encountered delivery problems. 5 months for a "slight delivery delay", I think I'm being mocked.

I had to wait 2 months for my order. There was no compensation whatsoever. Besides that, there was no status update. Just the message that I needed to be patient. In response to my inquiries to support, I only received a copy-paste message stating that the item would be delivered when possible, which effectively provides 0 information. Once and never again.

I receive a package after getting angry. The package is missing material. They give me a voucher that only serves to make me spend more on shipping than for the material. I have no words.

In case of cancellation of the order, the amount already paid will not be refunded.

The display case arrived defective and when I complained about it and asked for a replacement, they only offered me a 5€ voucher and no replacement. Even though I sent pictures of the defective display case. I will never buy anything from this shop again. Not recommended at all.

Delay of more than 2 weeks for 1 week announced. Made in China.

Although my order was eventually delivered, it was months later than what was originally indicated on the website, without any feedback that there could be a delay.

Model at 70€ for just plastic with no tools or anything provided. Terrible return conditions. First and last time I order.

As always, it took several weeks to be delivered...

I ordered 3 sheets of faux leather on the site, rolled individually. Two of them arrived damaged, crushed. Useless for professional use. I mention this: I am offered a €5 voucher... First, I lost €22; second, I really don't want to order items on this site to use this voucher.

I did not receive my package; the pick-up locker was empty!

Very disappointed

Seller kept pushing the shipment date. Promised me 3 times that the items would be shipped by the end of the month. I waited a total of 8 months on a single gunpla kit which was ready to be shipped in 1-3 days. I am still waiting on my second kit, which has yet to be shipped. Please buy somewhere else.

Service with a huge delay. And two items are still missing.

The box arrived damaged, the contents slightly damaged. There was no response to messages, my calls never go through and the delivery time of 2 weeks is far too long. It was the first and last time.

Incomplete order

Long time since 6 months!

Delivery took way too long. A month and a half. And not at the scheduled place. Do not renew.

I waited 5 months and it was not at all what I expected, the TARDIS is completely flat and the dog needs to be built and the pieces break when detaching them.

Delivery time 4 months, 1001 hobbies unreachable by phone to check on this order. After delivery, the observation is that an item was missing of which I had not been informed. It was after emailing 1001 hobbies that I received the response that the item would not be delivered and that a credit note had been issued. This is the first time I have encountered this situation with them. I have been placing orders with 1001 hobbies for 5 years hoping for fewer inconveniences in the future.

The product is good. The delivery was bad and the dedicated service regarding this problem does not address it.

Received an empty package and no response from customer service

I am missing a model of the order, if you can't get it, refund my money.

Null stars! I placed my order on 31.05.25 and until today 6.7.25 have only received a partial delivery!! No information on whether and when the rest of my order will be shipped!! I will never order from 1001hobbies again!!

Dishonest and unscrupulous seller. Confirms a French version when it is an English version. And of course goes silent once confronted with his contradictions. Avoid!

I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.

My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news

I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel

Missing parts in my order

I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon

Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address

The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.

PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.

For a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid

More than 20 days to send the order. Supposedly because a product was not available. Yet everything was still marked as available on the site. No customer service, just a stupid and useless bot. I asked to speak to a human, and I was told that I would be called back. That never happened, but coincidentally, 1 hour later my package was shipped. Unacceptable service, 1 star is generous