★★★★☆
based on 37900 reviews published
Latest neutral customer reviews
I find that the delivery time is way too long, almost 14 days, it's not normal just for model glue.
"Vintage" product. If I remember correctly, the castings were better made back then. I don't recall having to redo all the contours of certain figurines whose plastic was excessively oozing.
Adhesive labels impossible to remove obscure the reference on Tamiya paints.
Hello, my order took more than a month to arrive while the product was available at the time of my order. And then it was no longer the case.
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics warehouse.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its reception at the warehouse was delayed, which unfortunately impacted the processing of your order.
We once again extend our sincerest apologies for this inconvenience.
We hope, however, that the product you received fully satisfies you!
1001hobbies
Best regards,
1001hobbies
Very disappointed. More than a month of waiting while all products were "available". And this was not the first time. I think it's decided, I will change suppliers. Sorry.
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
Took way too long. More than six weeks. And this while the website indicated in stock. Now just received 1 of the 2 items
We regret your opinion and apologize for this incident.
Due to the integration of logistics, the receipt of supplier orders, and the shipping of customer orders, we have experienced some delays. We thank you for your patience and once again apologize for this incident.
We want to emphasize that the products marked as "available" on our website are indeed available. However, products marked as "shipped today" are in stock in our logistics warehouse.
Best regards,
1001hobbies
I regret a delay in delivery
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
Good responsiveness from the seller. Unfortunately, the boxes were a bit crushed upon arrival. Also, no plastic wrap, which raises doubts about whether we bought new...
More than a month and a half to receive the order. Several emails received in the first 3 weeks after the order to report delays, while all items were marked as available on the site, then nothing.... It took 2 emails and a message on the site for the package to suddenly be sent without warning more than a month and a half after payment, resulting in missed gifts for a birthday.
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
Delivery is really taking a long time. I still haven't received part of my order after more than a month.
We regret this review and apologize for this incident. You are indeed missing the Funko HELLO KITTY - POP Sanrio No. 99 - Hello Kitty with ice cream - Available. Since this figure has been delayed for a long time, we asked the logistics service to ship the order without this figure. We will refund you the amount within 5-6 days.
We regret that you do not appreciate this measure, but since your order was placed some time ago, we chose to act this way to avoid making you wait any longer.
Best regards,
1001hobbies
I am missing a Tamiya XF 66 paint pot that I have reported, and no response except to offer me a €10 voucher which does not interest me! I only want my missing pot. I ordered 8 items and one is missing. What would it be if I had ordered 50 🤔🤔
We regret this oversight and apologize for this missing item.
Unfortunately, it is not possible for us to ship a single paint pot due to the shipping costs incurred. That is why a document containing a form to print and fill out manually was sent to you on 04/06/2025, in order to proceed with the refund. Not having received a return from you, we have just resent it to you today.
We are awaiting this completed form to finalize the refund for the missing paint pot.
Our customer service remains at your disposal for any further assistance.
Best regards,
Customer Service
1001hobbies
Very late,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
Super slow. When the website indicates items are available, it takes 2 months. There is no phone number and emails go unanswered.
We have received your message and sincerely apologize for the inconvenience you have experienced.
We are very sorry that you have had to wait so long. We understand your frustration and take your comments about the availability of items on our website and the associated waiting times very seriously.
We are also aware of the difficulties you have encountered in trying to contact us. We are currently working on improving our customer service to respond to your requests more quickly and efficiently. A special phone number will be set up soon to facilitate communication with our team.
We have taken note of your comments and are doing everything we can to improve our processes and prevent such incidents from happening again. Your satisfaction is our highest priority.
Thank you for reporting these issues, and we hope to regain your trust.
Best regards,
1001hobbies
Not great, I do not recommend... endless delivery time only to find out when opening the package that half of the order is missing... It’s a shame...
We sincerely regret your feedback and apologize for this inconvenience.
Indeed, your order is incomplete: the military truck box (ref. ICM72541) could not be shipped. This product was indeed ordered from our supplier, but the delivery unfortunately took longer than expected.
In order not to prolong the wait any further, we have processed a refund for this reference.
We again apologize for this situation which is beyond our control and remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
😮💨💨😮💨💨😮💨💨
Delivery took a bit long, 1 month to receive, but the payment was taken quickly
Too long waiting times
we deeply regret this bad experience and apologize for the inconvenience caused.
Your order was indeed affected by extraordinary delays due to a logistical change in our warehouse, which disrupted both shipping and incoming goods. As for the unavailable product, we should have informed you earlier and regret this lack of responsiveness.
We thank you for your patience and understanding and hope to serve you to your complete satisfaction in the future.
Best regards
The team at 1001HOBBIES
Very long delivery time and then it turns out that 1 brush is broken. A bubble envelope is not a good packaging for fragile products. The products themselves are good.
Thank you very much for your feedback. We apologize for the delay in delivery and for the broken brush.
We take your comment about the packaging seriously and will ensure that fragile products are better protected to prevent such inconveniences in the future.
However, we are glad that you are satisfied with the quality of the products.
Please do not hesitate to contact our customer service if you would like to exchange the damaged brush or get a refund.
Best regards,
The 1001HOBBIES team
Delay between order and delivery too long sorry
Orders take a bit long to arrive
Shipping times a bit long.
Almost 3 weeks to receive my order
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
The order took a long time to arrive. But everything went well.
Deadline not respected without explanation
Thank you for your message.
We are currently undergoing a logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for some orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
We thank you for your patience and understanding.
Please do not hesitate to reach out to us if you have any questions.
Best regards,
The 1001HOBBIES team
With the order, I set the gift wrapping option to €2.5. The package arrived unwrapped.
Not shipped by the promised date. Previous package lost by the post, which you cannot do anything about, so I had to reorder which is much more expensive. And no compensation for the new purchase.
We completely understand your frustration and sincerely regret that you are experiencing inconvenience due to this.
Unfortunately, we have no influence over the loss of packages by the post, but we always do our utmost to assist you as best as we can in such situations.
Regarding the lack of compensation for your new purchase, we understand your disappointment. We kindly ask you to contact our customer service at [email protected], so that we can find a suitable solution together.
We thank you for your understanding and remain at your disposal.
Best regards,
The 1001HOBBIES team
The ordered material was listed as available but arrived over a month after the order.
To obtain the shipment of the package given the urgency I had, having purchased items that should have already been in stock, I had to write several times to get it shipped. I only recommend it to those who do not have needs and urgencies.
Thank you for your feedback, and we completely understand your frustration regarding the delay and the difficulties encountered in receiving your package.
Please know that we place great importance on the availability of our products, and we sincerely apologize that the items, despite being indicated as available, were not shipped within the expected timeframe. The relocation of our headquarters has unfortunately complicated order management, causing these unpleasant delays.
We understand that this may have affected your plans, especially in case of urgency, and we apologize for the inconvenience caused.
We hope to regain your trust in the future and remain at your disposal for any requests or assistance.
Best regards,
1001hobbies
It took a very long time until I received my order; there were problems with the delivery of my products regarding the carrier. Eventually, I did receive my products after a month of waiting.
Thank you for your feedback, and we apologize for the unusual delay.
This delay is partly due to a logistical relocation, which has temporarily disrupted our shipping capacity. We are aware of the inconvenience and are doing everything we can to restore normal delivery times as quickly as possible.
Thank you for your patience and understanding. We hope to provide you with a much better experience on your next order.
Best regards,
The 1001 Hobbies team
Delivery time much too long
Game arrived very late and then in French instead of German. Unfortunately, not for me. At least I was automatically refunded part of the price due to the delay on the shop's side.
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies
Although the product I ordered was listed as in stock on the website, I had to wait more than a month to receive it. And actually, I only found out about the delay after my first call, as I received no notification about it. I was told then that there were delivery issues and that the product would arrive the following week. When I called again two weeks later, I heard the same thing. It was only after I sent a message to customer service stating that I was holding them accountable and wanted my money back that I shortly received a message saying my order was on its way. I have been very satisfied with my previous orders. But this was such an unpleasant, energy-draining experience... I don't want that anymore...!
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
An order placed on April 16 received on May 9..... After 4 phone calls, fortunately, the staff is friendly and tries to do their best, but I really do not commend the management who does not take the NECESSARY PRECAUTIONS in the face of a move! There is no need to install Charly and Johan; first and foremost, respect the customer. Good luck to the reception team. Good luck to the reception team.
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
I will be completely satisfied if my order WVVNBEWPI is also shipped to the same Pickup Point as this one.
I have a pending claim for lack of material.
The order was delayed a lot in being served, it was first available and then it was not, but the order was already paid for.
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
I have not received the Highland Cow, I am counting on you to rectify this as soon as possible or refund me, thank you Chaumet Claudine
Incomplete and too long delivery