Reviews 1001hobbies

Unfortunately, the outer box was cut, apparently with a cutter, even the back of the figurine

We waited a long time for the delivery; the support took several days to respond to the request. Then it went smoothly without further issues.

I sent two emails requesting a change to the order and I haven't received any response, not even a negative one.

Very long delivery time 2 months for a Christmas gift that arrived much too late

I am above my 1st order because I did not receive the entirety and it has been more than 2 months that I am waiting for it or that I should be refunded. I still have no news and I have sent at least 3 emails and I still have no response. I hope to have an answer soon

Damaged order received (paint pots that spilled in the package damaging a royal model detailing kit) I communicated this to customer service several days ago (15) and I have had no response from them.....

As I already wrote, there is an error in the order I received a box of US Seminole war volunteers instead of the 7th PRUSSIAN Uhlan.

Glue doesn't always stick and doesn't fit as it should

You guys take to long to ship regular mail. Not happy about it.

They have taken much longer than expected for the delivery.

I am happy to receive my package despite waiting 2 months.

Shipping took too long

Delivery delay problem with Chronopost. Following a message questioning on your platform, I never received a response.

Excessively high shipping costs

My package was stuck for 6 days at the Chronopost sorting center. I paid for delivery fees and the requested service was not optimal. So, I am not happy with the service provided by Chronopost. On the other hand, regarding the ordered merchandise and its shipment, I congratulate 1001hobbies. Very good and I encourage future customers to honor their orders with this supplier.

It took 3 weeks to dispatch and another week to deliver! I sent messages asking for status update. No response.

I give it two stars because despite paying 15 euros for urgent shipping, the gift not only didn't arrive for Christmas, but the package was delivered by Correos, which was not urgent shipping, and I had to go to the office to pick it up.

I certainly received my order but the delivery time was not at all what was displayed at the time of purchase nor the stock for that matter. Moreover, no one is responding either on the phone or by email.

Package arrived too late...

R

First part of the order received on time and without problems, however one item was missing, it took several months to receive my item even though the store knew that the item was missing at the time of shipment. I had to remind them twice that the item was missing to receive it

Ok product, but terrible customer service 🙁 Paid $60 for “expedited shipping” in order to receive before Christmas (when I was to share my display with family), and nothing was shipped for days after I ordered it, and they never responded to my multiple attempts to cancel the expedited shipping when unrealized they would never make it in time. They ignored all my requests and sent for $60 anyway, and so I paid $60 for a package that came 16 days after I ordered it - 11 days after I needed it 🙁

Everything arrived well, we would like to return 1 product but what a hassle to return something.. this should be much easier

Paint product in stock on your site where my order is and to learn that my delayed order is missing products, you don't even keep track of your stocks online, I had to buy my paint on Amazon to fulfill my orders

2 months of waiting but it's normal the product was rare

The shipment is extremely delayed

Delay of 4 months to receive my order! No response on the phone, responses by email made by a bot! Honestly, I do not recommend at all

I requested it with the most expensive shipping so that it would arrive between the 23rd and the 26th, and it arrived on the 29th

Information

The car comes with scratches as if it were not new. Disappointed by what it cost... I am not returning it because it is the child's gift and I won't receive another unit in time.

Discreet

Delivery becomes long

Promise of delivery deadline not met

Delivery arrived a week later than stated on the website. During the Christmas season, this is a no-go.

Products available at the time of order, then, once paid, some products were no longer available. Not very customer-friendly...

The order took a long time.

The package was supposed to arrive on the 23rd, then today, and it still hasn't arrived

The package has not arrived

You could put glue to build the models or at least indicate that it needs to be purchased separately (which is stingy)

Cardboard packaging too fragile, 2 items broken