/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delay too long
Pascal H.
purchased on 10/01/2025
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3
/5
★★★☆☆
Took a long time to prepare the order, even though the products were supposedly in stock. Delivery took far too long, arriving far too late after a birthday. And it was impossible to contact customer service by phone.
Véronique M.
purchased on 22/01/2025
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
2
/5
★★☆☆☆
No decal sheets in the box. Despite my calls and messages, no news of a shipment of the missing plate, an exchange or a return. I'm furious.
Thierry D.
purchased on 09/01/2025
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2
/5
★★☆☆☆
Very small plate does not correspond to the description Disappointed
Bernard H.
purchased on 01/02/2025
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Answer from 1001hobbies
Hello, We're sorry to hear about your experience. We invite you to contact our customer service department by e-mail at [email protected]. Our team will be happy to assist you. Best regards,
3
/5
★★★☆☆
I actually never received the product. I received an empty envelope. I reached out a couple of different ways but didn't get any response back until I went directly to the website. When I did get through, the responses were very fast and I was refunded quickly. So poor choice of shipping packaging, and some delay in getting through but once that happened, the problem was resolved quickly.
Bill P.
purchased on 10/01/2025
Answer from 1001hobbies
Dear Sir, We sincerely regret this incident and apologise for the inconvenience caused. We would like to inform you that a refund is currently being processed for this order. Best regards, 1001hobbies
3
/5
★★★☆☆
The order was perfect, well protected and exactly as advertised. The problem is the time that the website indicates for shipping. In my case the shipment arrived two weeks later than expected.
Arturo H.
purchased on 21/12/2024
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Answer from 1001hobbies
Thank you for your feedback. We are glad to hear that your order arrived in perfect condition and as you expected. We are sorry to hear that the shipping time was not as indicated on the website, and we appreciate your patience. We are working to improve delivery times and make sure that shipping information is more accurate in the future - we look forward to providing you with an even better experience next time!
2
/5
★★☆☆☆
Hello. Order placed on January 17 and received on February 7 at a relay point 16 km from my home.
Didier F.
purchased on 17/01/2025
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Answer from 1001hobbies
Hello, We would like to thank you for your order and apologize for the delay in processing. We understand that this may have been frustrating, and we're doing everything we can to improve our turnaround times. We would also like to remind you of two important points concerning our site: Product availability: "Available": These products are ordered specially for you from our supplier. "Available - dispatched today": These products are in stock in our logistics warehouse and can be dispatched immediately. As part of your order, three products were ordered from our supplier in England, which explains the additional delay for these items. Postage and packing: We inform you that postage and packing are free for all orders over €90. Please do not hesitate to contact us if you have any questions or require further information. Once again, we apologize for the delay and thank you for your understanding and patience. Sincerely, 1001hobbies
2
/5
★★☆☆☆
The delivery time was too long, from December 17 (order) to January 14 (delivery).
Octavio A.
purchased on 17/12/2024
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3
/5
★★★☆☆
The site is correct research feasible great choice but for paintings HUMBROL problem of availability even in the event of delivery "missed" because 2 pots HU030 not included at the time of delivery in spite of validated order and carried out payment and the worst without explanation (intact packing however then?).
Claude T.
purchased on 04/02/2025
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Answer from 1001hobbies
Hello Mr Tonnelier, Thank you for your feedback and for your confidence in our store. We're delighted that you've found our site to be practical and to offer a wide choice of products. Concerning your order, we are sorry for the absence of the two Humbrol HU030 paint pots. We have added them to the order which leaves on 12/02/2025. We apologize again for this error and thank you for your patience. Sincerely, 1001hobbies
3
/5
★★★☆☆
DELIVERY TIME
Emmanuel O.
purchased on 29/01/2025
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Answer from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. Your order was placed on 29/01/2025 at 18:09 and shipped on 04/02/2025 at 16:59, for delivery on 06/02/2025. We regret that you found this delay long. We understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
3
/5
★★★☆☆
Poor packaging method, there is little material inside the shipping package, items rub against each other during the journey, and packaging can be ruined.
Cristiano D.
purchased on 07/01/2025
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Answer from 1001hobbies
Hi, We are sorry about this comment and apologize. Customer service is available if you would like to discuss this issue. Sincerely, 1001hobbies
2
/5
★★☆☆☆
Took an awfully long time,had already given up hope that it would be delivered at all....
Niels V.
purchased on 08/12/2024
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3
/5
★★★☆☆
As usual, the products "available" are not and must be ordered from the supplier. So the delay was too long for me.
Christophe C.
purchased on 25/01/2025
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Answer from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. In the case of your order, the delay was longer because the product was ordered from our supplier in England. Customs clearance is still a complex process, which lengthened the delivery time. Moreover, as this supplier is one of the few to offer this type of product, we are keen to continue offering you rare and specialized items. We fully understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
3
/5
★★★☆☆
As ordered except for delivery time. Indicated available on the site but 2 weeks for delivery
Christian L.
purchased on 24/01/2025
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Answer from 1001hobbies
Hello Sir We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have assisted you in speeding up the processing of your order. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
3
/5
★★★☆☆
More than 3 weeks to receive the order that was marked available on the site seems a long time. Otherwise R.A.S.
Michel B.
purchased on 14/01/2025
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Answer from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
3
/5
★★★☆☆
Despite an initial misunderstanding on my part about the item being "available" rather than " in stock" (be careful), the product arrived without undue delay, given its original provenance (US). Arrived well packaged. Satisfied.
Yves D.
purchased on 20/12/2024
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Answer from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
3
/5
★★★☆☆
Improve the legibility of items available on the site to avoid long delivery times. Otherwise, overall, nothing to complain about on delivery.
Marc A.
purchased on 22/01/2025
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Answer from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Yours faithfully
2
/5
★★☆☆☆
The product is made of plastic and the return is not free of charge.
Raquel S.
purchased on 28/12/2024
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3
/5
★★★☆☆
Took so long. Not much communication did not respond to emails
Julie M.
purchased on 05/01/2025
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
2
/5
★★☆☆☆
Given the delivery time and price, I'd rather order directly from the supplier....
David B.
purchased on 16/01/2025
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Answer from 1001hobbies
We apologize for the delay in processing your order. We would like to remind you that there are two types of availability on our site: "Available": these products are ordered specially for you from our supplier. "Available - Shipped today": these products are in stock in our logistics warehouse and can be shipped immediately. As indicated in your order confirmation received on the day of your purchase, 4 of the products ordered could be shipped immediately. However, the product 516 PCS HC WWII /3110/ DUKW AMPHIBIA required an order lead time of 2 weeks, which explains why your order was delivered at the end of January. Please do not hesitate to contact us if you have any questions, and we thank you for your understanding. Best regards, 1001hobbies
3
/5
★★★☆☆
My ordered product (model airplane) was shipped from France, so obviously a longer delivery time. Was not really a problem for me.
Franky V.
purchased on 04/01/2025
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2
/5
★★☆☆☆
Very long delivery times
Olivier J.
purchased on 17/01/2025
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Answer from 1001hobbies
We apologize for the delay in processing your order. We would like to remind you that there are two types of availability on our site: "Available": these products are ordered specially for you from our supplier. "Available - Shipped today": these products are in stock in our logistics warehouse and can be shipped immediately. As indicated in your order confirmation received on the day of your purchase, one of the products ordered could be shipped immediately. On the other hand, the products Star Wars Guy Boba Fett 20 cm and Star Wars: Obi-Wan Kenobi bust 1/6 Obi-Wan Kenobi 15 cm, although marked as "available", required an order lead time of 2 weeks, which explains why your order was received at the end of January. We remain at your disposal should you have any questions, and thank you for your understanding. Sincerely, 1001hobbies
3
/5
★★★☆☆
Delivery too late
Francis J.
purchased on 02/01/2025
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Answer from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Yours faithfully
3
/5
★★★☆☆
The product is very good, the only complaint I have is that it took much longer to arrive than what it said on the website at the time of purchase. If they improve the delivery it will be perfect. Thank you
Maite G.
purchased on 02/01/2025
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2
/5
★★☆☆☆
The items purchased were marked as "available", which made me prefer them ( while costing more than elsewhere ) over other sites where they would be "available to order" ( at a lower price.) Once ordered and paid for I then learned that before they would be shipped they would have to be ordered from the supplier, which extended the time. Had I known that the packages were not immediately fisponable I would have ordered elsewhere and spent less.
Gabriele Maria C.
purchased on 27/12/2024
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Answer from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
3
/5
★★★☆☆
I bought brass rods because I wanted them to be straight. They were sent in an envelope that was folded a little to fit in the letterbox.... You could have used rigid packaging...
Patricia S.
purchased on 24/01/2025
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Answer from 1001hobbies
Hello Madam, We're sorry to hear that the brass rods you ordered did not arrive in perfect condition. We fully understand your disappointment and regret that the packaging used was not rigid enough to guarantee optimal protection. Your feedback is valuable and we will take it into account to improve our packaging methods for this type of product. We apologize again for this incident, and remain at your disposal should you have any questions. Best regards Laure
2
/5
★★☆☆☆
Ordered product (mid January) when the site indicated it was in stock, then got email saying it was not deliverable and cancelled the order with money back, however the product was shipped last week anyway and they do not respond to email.
Richard V.
purchased on 04/01/2025
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3
/5
★★★☆☆
First order on this site on January 8 and delivered on February 3 because on this site the mention available means at the supplier but is not mentioned which is misleading because according to 1001 hobbies that means at the supplier but that I knew after placing order moreover no time was mentioned in the exchanges by mall therefore I had to raise 3 times to have a date of arrival of the product on the other hand I always had an answer to my reminders but I do not think of recommending on this site.
Alain C.
purchased on 08/01/2025
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Answer from 1001hobbies
Hello Sir? We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do everything in our power to ensure that this situation does not recur. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001HOBBIES
3
/5
★★★☆☆
Problem with delivery
Antoinette L.
purchased on 23/01/2025
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Answer from 1001hobbies
Hello Madam We regret this error and apologize for the inconvenience. However, we would like to draw your attention to the fact that your order was pre-ordered at the time you placed it. This information is indicated both on the product sheet and in the confirmation of receipt sent by email after your order. We apologize once again. Sincerely, 1001hobbies
3
/5
★★★☆☆
As I've already written to you, it would be good if the labels on the jars didn't obscure the reference number. What's more, your paints are overpriced compared with other claims for the same brand and manufacturer.
Benoit G.
purchased on 09/01/2025
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Answer from 1001hobbies
Thank you for your feedback. We understand your point of view regarding the labels and will do our best to improve the visibility of the references. As for the price of the paints, we have taken your comment into account and will check the competitiveness of our prices. Your opinion is invaluable to us in improving our services. Have a nice day!