Reviews 1001hobbies

The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!

Delay much too long..... Order - received on 13/2

Order is taking a long time

Delivery much too long

Everything arrived as per the order but after almost a month and without any explanation for the delay, despite the various requests for updates that I sent. A delay is certainly understandable, not responding to reports, no.

Hello. I received a reference for figurines instead of another one, and I have not received any feedback after my request to customer service. The rest: shipping time, packaging... was without issue.

Shipments sometimes too long (items displayed available, while they are not)

I paid $50 for a scale model kit and received an $8 bottle of weathering pigment instead. Sloppy inventory management.

Finally received the ordered paint, however, everything was supposed to be in stock and I had to wait over three weeks for the delivery.

Too long shipping time, a shipment was missing a windshield I sent an email and didn't even get a response I find that quite rude!!!

Very poorly accessible, and a long wait for a response to an email message

It took too long, almost a month and a half.

Ordering something from a webshop and having to wait nearly A MONTH is not a positive experience, especially when the phone and email are blocked. Not open to a next order.

After a long wait, I finally received the package

Too long wait for a product that was not in stock

Order has still not arrived

The paint I ordered was missing. I think it was surely an oversight given the very small size of the item. Too bad

It was a Three Kings gift and I received the package a month later.

Request for assistance about a month ago and I have not yet received a response.

No home delivery as agreed. Collection of the package after 3 trips to the post office and no explanation for the delay in availability.

Unfortunately, the outer box was cut, apparently with a cutter, even the back of the figurine

We waited a long time for the delivery; the support took several days to respond to the request. Then it went smoothly without further issues.

I sent two emails requesting a change to the order and I haven't received any response, not even a negative one.

Very long delivery time 2 months for a Christmas gift that arrived much too late

I am above my 1st order because I did not receive the entirety and it has been more than 2 months that I am waiting for it or that I should be refunded. I still have no news and I have sent at least 3 emails and I still have no response. I hope to have an answer soon

Damaged order received (paint pots that spilled in the package damaging a royal model detailing kit) I communicated this to customer service several days ago (15) and I have had no response from them.....

As I already wrote, there is an error in the order I received a box of US Seminole war volunteers instead of the 7th PRUSSIAN Uhlan.

Glue doesn't always stick and doesn't fit as it should

You guys take to long to ship regular mail. Not happy about it.

They have taken much longer than expected for the delivery.

I am happy to receive my package despite waiting 2 months.

Shipping took too long

Delivery delay problem with Chronopost. Following a message questioning on your platform, I never received a response.

Excessively high shipping costs

My package was stuck for 6 days at the Chronopost sorting center. I paid for delivery fees and the requested service was not optimal. So, I am not happy with the service provided by Chronopost. On the other hand, regarding the ordered merchandise and its shipment, I congratulate 1001hobbies. Very good and I encourage future customers to honor their orders with this supplier.

It took 3 weeks to dispatch and another week to deliver! I sent messages asking for status update. No response.

I give it two stars because despite paying 15 euros for urgent shipping, the gift not only didn't arrive for Christmas, but the package was delivered by Correos, which was not urgent shipping, and I had to go to the office to pick it up.

I certainly received my order but the delivery time was not at all what was displayed at the time of purchase nor the stock for that matter. Moreover, no one is responding either on the phone or by email.

Package arrived too late...

R