Reviews 1001hobbies

I was told that my order was delivered when I received nothing

VERY bad because there is not completely NUL, First 14 days including 11 to make a package is bad! but more unpacking! DECEPTION because the products sold under the heading " PAINT IN BOMB " are small pots! There's nothing to be done with pot paints, which means a lot of money down the drain and a lot of wasted time ... Génial ; "1001 Conneries " would be a more appropriate title.

Item was delivered on time but the model box had a dent in it contacted customer service and I’m still waiting to hear back from them it’s been 2 days, crap service will not buy again with this seller

I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.

RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.

I was shipped an empty box, I sent photos and this company has ignored me. Fraud.

My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...

Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.

Order received too late

Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.

Error sending my order

Long, very long delivery times, plus customs charges.

The item I ordered was not what I received.

I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...

Ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5

Null and void

Shipping and delivery times too long, package incomplete!

You can't be serious

A product was not ordered. A product ordered and paid for was missing. My message in German was answered in Dutch and was not helpful. I returned the unordered product but heard nothing from 1001hobbies. Very poor customer care and service.

Scam site goods arrived not working poor service, returned product and still waiting for refund

Poor communication and very long shipping time 🙁

Got a message that the order had arrived, come to find out it hasn’t. Very disappointed and cannot find any easy way for a refund

I provided a correct address but the package was sent to a completely different city and address, i still haven't received my ordered item

I ordered some items that were supposed to be available for immediate delivery. They should have been delivered the next day or the day after. Instead, it took more than a week. Communication via email was difficult and the mail was blamed. Eventually I got my package, but by then had arranged for an alternative at another store. Unless it is something I really cannot buy anywhere else I would not order here again.

The customer service was terrible, there was a worker who barely spoke Spanish and on top of that you could hear a child crying. She hung up on me twice with little professionalism and did not give me any solution. I had sent them an email expressing a complaint that the model that they have sold me is not the original TRUMPERTER MODEL FORD GT40 MKII ref. TU05403. that was the US SPORTS CARS with ref. MAG00019 that does not have the original decals where they put FORD and that in all the web the model is much cheaper than the one I had ordered. I feel cheated and poorly served and have made me lose my time and the illusions that I had about this model. They have already created so much distrust in me that I am afraid to return it because I will not get the money I paid for the model. To all of you who buy this model I want you to know that it is not the original Trumpeter model, I don't know what brand it is because it doesn't even say it. A customer who feels cheated.

Received model kit upon opening find that both sides of the chassis are broken this is now going on for two weeks still no further forward after emailing about the issue on a number of occasions still not resolved £130 spent only to be ignored by customer support

Very bad! Item sent 1 month after order! Material missing

Time far too long

I'm sorry but I waited 9 days to receive the package,despite the fact that I paid the postage for 3/4 business day delivery.

Twice I ordered the same model. Each time the model in the box was different from the box. This time I have sent three emails to three contact addresses and I have not received a replacement.

Order shipped incomplete. No communication from the seller! I do not recommend this site to all my modelling friends.

Still haven't received my last order

Still not received them

It's a shame that the boxes are missing 13 figurines instead of 15.

They had a stock of three units and I bought them, but after more than a week with the order in preparation I found out that they only had 2 left. Having to be behind people who do not know how to organize their inventory should not be my job. Having to contact me to be told that they have a problem with my order when a simple communication with - We are sorry but we do not have what we have sold you - could be enough. And they have not refunded me for what they have not sent me. Thieves. I will not repeat nor recommend this site.

I am waiting for the package LD106039197FR 2 WEEKS AND IT IS NOT COMING I HAVE PAYED 18 EURO TRANSPORTATION AND YOU SEND IT BY SIMPLE MAIL. WHILE IT SHOULD COME TO ME WITH DELIVERY DO NOT DO THIS AGAIN

Something totally different was delivered than what I ordered!!! A bag with a pair of ball bearings was delivered from Tamiya instead of a model kit: totally incomprehensible. Moreover, I paid extra for express shipping. I am curious if the company will correct this without extra cost to myself. The company was immediately informed of the mistake, so far no response has been received.

I had to wait more than 15 days for my order to be shipped even though everything was in stock and available. The Colis Privé service used ėt sucked. I was warned that the driver couldn't find my address, something I don't understand, I live in a small town, not a remote country place. Now it's up to me to travel 25km to pick up my parcel at a relay point. Not happy at all.

One of the products was not what I ordered

Immediate cancellation of the item on the same day was simply ignored, absolutely no recommendation for consumers...