/5
★★★★☆
based on 36827 reviews published
★★★★☆
based on 36827 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered and paid for an item that was never delivered. It's pathetic and scandalous!
Acheteur Vérifié
purchased on 13/11/2021
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1
/5
★☆☆☆☆
Order not received postponed to 2 years for no reason a scandal
Acheteur Vérifié
purchased on 06/11/2021
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1
/5
★☆☆☆☆
Order placed received delays postponed for 2 years with no reply a scandal
Acheteur Vérifié
purchased on 08/11/2021
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1
/5
★☆☆☆☆
Just didn't get anything until today. Every time you see a different date.
Geverifieerde Koper
purchased on 13/10/2021
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1
/5
★☆☆☆☆
Thieves, liars, scammers and everything else you can think of on this line. I made a purchase at the end of November and never received my order. They said they had shipped it, that it was a Correos thing and that it was my fault for choosing Correos. I spoke to Correos, since they, from what they told me they couldn't get in touch with them, I got it the first time. And Correos told me that these people had ordered my package online, but that they had never deposited my package in a post office. I have since been contacted by several people who have had the same thing happen to me to file a joint complaint, and that's all I can say. Do not buy here, or you will regret it.
Comprador Verificado
purchased on 07/01/2022
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1
/5
★☆☆☆☆
Selling items they clearly don’t have in stock and give you no clue as to when they might, if ever, arrive. Then blame the distributor/ manufacturer for no timeframe. When you do finally give up expect them to take a week to refund your money.
Customer support are next to useless.
Won’t use these people ever again.
Using a .co.uk web address also gives the impression your dealing with a uk based company. You are not! A bit sly on there part I feel.
Verified Buyer
purchased on 22/08/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. 1001 hobbies
1
/5
★☆☆☆☆
When i dealt with the UK set up they were as rude and difficult, not even knowing the law regarding the distance sale regulations, but also the wording regarding returns on their own website? They said they could deliver before Christmas and then not until after, so i cancelled. Luckily there French company were more helpful after a little persuasion
Verified Buyer
purchased on 13/12/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
I ordered a model from them as a pre-order. Very atypically for 1001 Hobbies, it was actually offered at a competitive price. Two weeks later they contacted me to cancel the order, though the item is still not released. They'd obviously realised that for once they'd sold something at a fair price. I'll never order from them again..
Verified Buyer
purchased on 09/12/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Never received my order - still waiting for refund after one month!
Verified Buyer
purchased on 07/12/2021
1
/5
★☆☆☆☆
I ordered on 22.12.2021 and nothing has arrived to date (10.01.2022). I paid a little extra to be able to track the shipment, but even that doesn't work.
Verifizierter Käufer
purchased on 22/12/2021
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1
/5
★☆☆☆☆
Since 20/12 that I ordered a product and as of today 10/01 still nothing.... After sending a reminder email, a few days ago I receive an apology but that does not take away from the fact of disrespect on shipping time (5/7 working days) written on the site. Poor seriousness. I will do further review on the product as soon as it arrives at its destination.
Acquirente Verificato
purchased on 20/12/2021
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1
/5
★☆☆☆☆
Early december ordered , package on the way lost , mail contact was very difficult, now 8 januarie only had a refund, never again
Geverifieerde Koper
purchased on 21/11/2021
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1
/5
★☆☆☆☆
Ordered a gift certificate but haven't received it after almost a week and their customer service is ignoring my emails about it
Geverifieerde Koper
purchased on 05/01/2022
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1
/5
★☆☆☆☆
Not delivered yet
Comprador Verificado
purchased on 25/11/2021
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1
/5
★☆☆☆☆
Item not yet delivered and seller does not respond to emails.
Verifizierter Käufer
purchased on 29/12/2021
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1
/5
★☆☆☆☆
Have neither received the goods nor my money back (paid 2 months ago)!!!
Verifizierter Käufer
purchased on 30/10/2021
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1
/5
★☆☆☆☆
They are supposed to have the item in stock, but they do not send it or communicate anything to the buyer. To collect the item they do it on the spot.
I do not recommend this store to absolutely no one. A disgrace
Comprador Verificado
purchased on 29/12/2021
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1
/5
★☆☆☆☆
Did pay and received NOTHING. No response to emails!
Geverifieerde Koper
purchased on 20/12/2021
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1
/5
★☆☆☆☆
It has taken co if they came from Aystralia by boat.
Comprador Verificado
purchased on 11/10/2021
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1
/5
★☆☆☆☆
I haven't received my order for ages. I am therefore very disappointed with the current state of affairs.
Verifizierter Käufer
purchased on 17/10/2021
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1
/5
★☆☆☆☆
Very poor quality compared with goods provided by other sites.
Verified Buyer
purchased on 16/10/2021
1
/5
★☆☆☆☆
I have still not received the delivery and have not received any information about the delivery.
Verifizierter Käufer
purchased on 07/10/2021
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1
/5
★☆☆☆☆
Poor
Verified Buyer
purchased on 19/09/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
I have been waiting for my order for over a Monday and have not yet received any feedback
Verifizierter Käufer
purchased on 05/12/2021
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1
/5
★☆☆☆☆
Pure chaos, zero customer service
Verifizierter Käufer
purchased on 04/10/2021
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1
/5
★☆☆☆☆
Order NOT yet received !!!
Geverifieerde Koper
purchased on 26/11/2021
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1
/5
★☆☆☆☆
I didn't get anything in
Geverifieerde Koper
purchased on 21/09/2021
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1
/5
★☆☆☆☆
Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing
Verified Buyer
purchased on 22/10/2021
1
/5
★☆☆☆☆
Still not received my order valued over £160 since last July 2021 and had no info
Verified Buyer
purchased on 07/09/2021
1
/5
★☆☆☆☆
I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.
Verified Buyer
purchased on 22/12/2021