/5
★★★★☆
based on 36827 reviews published
★★★★☆
based on 36827 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Immediate shipment? I received it yesterday the 16th, so it took me 16 days to receive it.
That seems like a lot of days to me.
Comprador Verificado
purchased on 30/12/2022
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Answer from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. This is not an immediate delivery, but an immediate shipment, the duration of which varies depending on the chosen delivery method: economy or express. We ship the order as soon as the purchase is made, but the low-cost delivery method slows down the date in times of high demand. Have a nice day.
3
/5
★★★☆☆
Nothing wrong with it! But...bought three boxes of unknown brand Roden. Very bad...even with fine pliers parts break off, lots of flash( leftover plastic) bad fitting( lots of putty work) even the decals break and hardly stay on. Quickly looked at the other two boxes, looks the same. Reds is not recommended.
Geverifieerde Koper
purchased on 14/12/2022
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3
/5
★★★☆☆
As a former customer, I'm happy with the delivery of the colors: desert yellow matte, dark earth matte, army green matte, airplane blue matte, which correspond to my expectations. As for the rest of the order, see the aluminium section. Thank you for resolving this problem quickly. SIMOS
Acheteur Vérifié
purchased on 02/12/2022
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2
/5
★★☆☆☆
It took me several reminders before my parcel ordered at the end of November was sent to me at the beginning of January... no one answered the phone... fortunately it wasn't for Christmas...
Acheteur Vérifié
purchased on 22/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
3
/5
★★★☆☆
I placed an order in November. The amount due was deducted from my account, but I haven't received anything. When I went to the 1001 hobbies website to find out the status of my order, surprise, it had been cancelled... Strange. I tried to contact the sales department by phone... I couldn't reach them. I finally sent an e-mail. I received the unpleasant surprise that I had to bring proof of payment. Fortunately, I was able to do so. Anyway, I finally received my order at the beginning of January, a few days ago. Not bad for an order placed in November.
Acheteur Vérifié
purchased on 09/11/2022
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2
/5
★★☆☆☆
Very bad transport. They make you pay 12 € to arrive urgent in 2-3 days and in the end it takes more than 7 days.
Comprador Verificado
purchased on 31/12/2022
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Answer from 1001hobbies
Dear customer, thank you for your message. We are sorry to hear that your experience was not to your satisfaction. I see that a refund of the shipping costs has been made as compensation. Our apologies once again. Have a nice day.
2
/5
★★☆☆☆
Delivery times very (too) long and without communication. I am still waiting for a third of my order placed on 4/12/2022...
Acheteur Vérifié
purchased on 02/01/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for the delay. I see that the necessary steps have been taken to divide the order, and the second part should arrive shortly. In any case, we take note of your opinion in order to improve in the future. Have a nice day,
3
/5
★★★☆☆
Was very disappointed with the article.
Verifizierter Käufer
purchased on 18/12/2022
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3
/5
★★★☆☆
Purchasing the products is very easy. I was not comfortable with the package tracking service.
Acquirente Verificato
purchased on 04/12/2022
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3
/5
★★★☆☆
Good product in itself, but it was a Christmas present and came unwrapped! Surprise not a success. A great pity.
Verifizierter Käufer
purchased on 15/12/2022
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3
/5
★★★☆☆
It took a long time to prepare my order, and a can of paint was missing when I received it. I had to cry" to the after-sales service to get the missing paint before Christmas. Disappointed with the after-sales service but I ended up getting everything, so I'm leaving a few stars...
Acheteur Vérifié
purchased on 01/12/2022
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3
/5
★★★☆☆
Long delivery times
Acheteur Vérifié
purchased on 27/11/2022
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3
/5
★★★☆☆
Delivery time too long for an item reported available with immediate dispatch. No response to e-mail inquiries. No telephone response to numerous calls (supposedly because of too many calls, not a credible reason).
Acheteur Vérifié
purchased on 08/12/2022
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2
/5
★★☆☆☆
Product did not arrive until 8 days after it had been quoted for delivery. As such it was of no use.
Verified Buyer
purchased on 15/12/2022
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We deeply apologize for the inconvenience. See you soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Package arrived very late Split in two Instructions in English only
Acheteur Vérifié
purchased on 21/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are important to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail at [email protected] with photos, or by telephone on 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
Product packaging was okay. The delivery time took forever and totally missed the occasion (Christmas).
I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.
Verified Buyer
purchased on 29/11/2022
2
/5
★★☆☆☆
I didn’t like this. I was excited for a model for my husband for Christmas that I ordered many weeks before. It arrived AFTER Christmas despite paying the extra for delivery. When contacting customer service, I am told to wait for someone then no one comes. The day someone answered was to tell me it’s coming still. No resolution whatsoever and the model came in a destroyed box. Very unprofessional
Verified Buyer
purchased on 15/12/2022
Answer from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. Unfortunately, we have no control to force a delivery person to deliver faster than they can, especially during the holiday season. We apologise for the damaged parcel, again this is beyond our control. If the item inside is defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
2
/5
★★☆☆☆
They have many games to choose from. But when it comes to shipping they leave much to be desired as I have been waiting for the arrival of a game more than three months, it's a shame, because I would have made more orders.
Comprador Verificado
purchased on 19/10/2022
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Answer from 1001hobbies
Hello, thank you for your message so important to us. Indeed, I see that the game has taken some time to arrive due to a restocking difficulty, we are very sorry. We hope the package arrived in good condition and that you are satisfied with the game. Have a nice day,
2
/5
★★☆☆☆
Didn't arrive in time as stated
Verified Buyer
purchased on 15/12/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you [email protected] n case needed. See you soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
After opening the package the plastic hull of the boat ordered is deformed I can not build the model, an email was sent today to contact 1001 hobbies. Fr to find a solution to my problem
Acheteur Vérifié
purchased on 23/12/2022
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3
/5
★★★☆☆
The parcel was complete and in good condition. However, the order arrived 1 week late.
Acheteur Vérifié
purchased on 15/12/2022
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2
/5
★★☆☆☆
[email protected] has not replied to my message
Acheteur Vérifié
purchased on 28/11/2022
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3
/5
★★★☆☆
My parcel was very damaged I hope that no part is missing...
Acheteur Vérifié
purchased on 21/12/2022
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3
/5
★★★☆☆
Product was only two months longer to receive than quoted. Oh well. The event I was going to use the product was several weeks in the past. Guess I will be good for next year.
Verified Buyer
purchased on 19/10/2022
2
/5
★★☆☆☆
I received my order in a simple envelope !!!! The box was damaged... and 2 pieces broken inside!!!! This is unacceptable from a professional company. You don't buy a model by mail order only to receive it damaged. It's a shame.
Acheteur Vérifié
purchased on 28/11/2022
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3
/5
★★★☆☆
Wrong model.
Acheteur Vérifié
purchased on 07/12/2022
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3
/5
★★★☆☆
Hi empi delivery not consistent with what was described Package( gift to give x christmas) arrived 2 days late so I had to buy other gift
Acquirente Verificato
purchased on 18/12/2022
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3
/5
★★★☆☆
Long, long wait for the package scheduled for Christmas, but it didn't arrive until the 26th, so Christmas was missed for the person who was supposed to get his Christmas present the same day.
Acheteur Vérifié
purchased on 26/11/2022
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Answer from 1001hobbies
Hello, Thank you for your email. Some products are indeed shipped within several weeks to our suppliers as indicated on the site, which was the case on your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
2
/5
★★☆☆☆
There were far too many difficulties with the delivery!
Verifizierter Käufer
purchased on 15/12/2022
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3
/5
★★★☆☆
Correct condition of the boxes despite the lack of packaging. I paid extra for gift wrapping, which was not done either. Very average.
Acheteur Vérifié
purchased on 07/12/2022
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