/5
★★★★☆
based on 37513 reviews published
★★★★☆
based on 37513 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ordering was simple and easy, payment was simple and easy, that's it. I ordered on 13.12., no delivery has arrived to date, no response to emails. A pity really, I was actually quite convinced.
Verifizierter Käufer
purchased on 13/12/2021
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1
/5
★☆☆☆☆
After 20 messages of double payment for an order of which I got only 1 refund I gave up and just accepted my loss of 250 euros
Geverifieerde Koper
purchased on 18/11/2021
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1
/5
★☆☆☆☆
It allowed me to place an order for an item you never actually had in stock. It took over a month with me finding ways to message the company about my missing order, until I received notice it was out of stock. I had already put a dispute in with my credit card company, letting them know I had not heard from the company nor received any response from them. The credit card refunded me my funds and I immediately ordered somewhere else and received that item less then a week later.
Verified Buyer
purchased on 14/09/2021
1
/5
★☆☆☆☆
I haven't received my order and I haven't received my refund, so I'm going to take legal action against you.
Acheteur Vérifié
purchased on 17/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality of we offer. The refund was made today 17/01, depending on your bank it can happen in the day or in the week We thank you for your patience and understanding Sincerely Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
The customer service is terrible. I ordered something that never shipped, and I emailed them after weeks of waiting only to find out that the item is permanently out of stock. I asked for a refund, and they never gave me one. I had to file a claim with PayPal to finally get my money back. It was a horrible shopping experience, and I'm very unhappy.
Verified Buyer
purchased on 24/11/2021
1
/5
★☆☆☆☆
Hello, for my case, I would have just liked after the payment of my order to have infos ( your order is in preparation / waiting / is shipped / out of stock.. etc ) but the, no news... I would not put notes or to emit a negative opinion. I'll be patient. Yours faithfully
Acheteur Vérifié
purchased on 08/01/2022
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1
/5
★☆☆☆☆
I ordered 2 items on December 11th, one advertised for delivery in 7/8 days and the other in 10/11 days, taking into account supply and delivery times. Still received nothing on January 10. Payment collected immediately on order. One item has been back in stock for 15 days and has still not been sent to me. My e-mails, containing precise questions, are answered only partially and very inadequately. VERY DISSATISFIED.
Acheteur Vérifié
purchased on 11/12/2021
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1
/5
★☆☆☆☆
My order never arrived
Comprador Verificado
purchased on 08/12/2021
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1
/5
★☆☆☆☆
I never received my package. Not even after contacting customer service. I suspect scam. Luckily it was only 20euros
Geverifieerde Koper
purchased on 13/11/2021
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1
/5
★☆☆☆☆
I never received the item I ordered weeks before Christmas.
Verified Buyer
purchased on 09/12/2021
1
/5
★☆☆☆☆
Easy to order, payment taken quickly and invoice sent waited for goods and nothing arrived i contacted and was told a delay on stock arriving but i would get my goods soon. almost 3 weeks later still no goods or correspondence, i contacted again was told out of stock and would not be getting more offered another item or refund so i ask for refund which as been confirmed but told it will take up to 14 days for me to get my money back. when i paid my money was taken within 24 hours but they cant refund me quickly??? also although they say no stock of my item it is still being offered for sale and site says in stock ready to ship within 3-7 days. as a first time customer to this site i would neither recomend to others or return myself. i am still waiting for refund of my payment
Verified Buyer
purchased on 11/12/2021
1
/5
★☆☆☆☆
Order on 13/12/21 6 to 10 days. Today 10/01/22 still no receipt status in preparation DEPLORABLE first and last time I order on this site and I cross my fingers to receive the order. Questionnaire of satisfaction when I have received nothing INCOMPREHENSIBLE
Acheteur Vérifié
purchased on 13/12/2021
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1
/5
★☆☆☆☆
Item ordered in November 2021 never received as of January 2022
Verified Buyer
purchased on 17/11/2021
1
/5
★☆☆☆☆
Order placed 10 days ago nothing received to date and no communication. i placed an order in germany received in 3 days. is there a problem in france?
Acheteur Vérifié
purchased on 04/01/2022
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1
/5
★☆☆☆☆
Never received my order. Poor communication.
Why sell items that aren't in stock
Verified Buyer
purchased on 25/12/2021
1
/5
★☆☆☆☆
Not good still not received my order
Geverifieerde Koper
purchased on 12/12/2021
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1
/5
★☆☆☆☆
Ordered on 26/11/2021...still waiting for it!
Acheteur Vérifié
purchased on 26/11/2021
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1
/5
★☆☆☆☆
I'm writing this note because I still haven't received my package even though it was for Christmas and my princess was disappointed because she didn't have her gift that I'm still waiting for.
Acheteur Vérifié
purchased on 13/12/2021
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1
/5
★☆☆☆☆
I'm still waiting for my order
Acheteur Vérifié
purchased on 09/12/2021
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1
/5
★☆☆☆☆
Order never arrived had to ask for a refund disappointed and disgusted
Acheteur Vérifié
purchased on 03/12/2021
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1
/5
★☆☆☆☆
One month after my order, I still haven't received anything... And from what I've read on the web, 1001hobbies.fr is no stranger to this... And of course, there's no way of contacting them directly.
Acheteur Vérifié
purchased on 21/12/2021
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1
/5
★☆☆☆☆
Enormous delays in delivery with no real explanation or follow-up
Acheteur Vérifié
purchased on 05/12/2021
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1
/5
★☆☆☆☆
Order placed, never processed, but my account was debited. Promised I would receive it, never did. Disappointed
Acheteur Vérifié
purchased on 29/12/2021
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1
/5
★☆☆☆☆
1 month to deliver a Christmas gift. Delivery method changed without updating address. Changed the item ordered, then finally received the item ordered. Incomprehensible meli melo in the e-mails received. Never seen such a poorly organized company.
Acheteur Vérifié
purchased on 20/12/2021
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1
/5
★☆☆☆☆
Very disappointed this is the second order in less than a year and it's the second time we don't receive our parcels in time, the first time 3 weeks and now we're already at almost 1 month, it was just a gift for my son for Christmas, ordered on 14/12 and to this day still not received ;(
Acheteur Vérifié
purchased on 14/12/2021
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1
/5
★☆☆☆☆
Ordered 150 euros twice. Both times had neat updates of the order including shipping codes from postnl/dhl. Unfortunately no shipments appeared on sent and did not receive. Sent mails to supplier without any response. Either it's a scam or it's a company that has a lot to improve. In both cases a must
Geverifieerde Koper
purchased on 26/11/2021
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1
/5
★☆☆☆☆
My order was placed in december no news...
I asked for a refund, no news...
I sent several emails and still no news...
What nonsense!
Acheteur Vérifié
purchased on 12/12/2021
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1
/5
★☆☆☆☆
Order still not ready, impossible to cancel easily on the site to receive only available products. A real disaster of ergonomics.....
Acheteur Vérifié
purchased on 15/12/2021
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1
/5
★☆☆☆☆
I ordered an advent calendar for my son. It was sent quickly but lost by the courier. No word, no message, no apology. On december 24th, they offered to send me a new one .... How kind !!!!!!
Acheteur Vérifié
purchased on 26/11/2021
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1
/5
★☆☆☆☆
Order never received, lousy customer service
Acheteur Vérifié
purchased on 21/10/2021
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