Reviews 1001hobbies

Good site, with lots of references, even if some are missing (e.g. Vallejo). Filters could be more relevant (e.g. set the model aircraft filter and end up with cars). It could be interesting to describe what the manufacturers do, to enable novices to choose with greater confidence.

Communication leaves much to be desired. Item arrived dented despite packaging. Chosen parcel service left package unattended and without permission just outside the door.

I am missing one of the items and no one has contacted me yet.

I paid extra to get it within 2 working days and it didn’t arrive for a week.

Fast delivery but product a little below my expectations. Storage box a little damaged and two figurines missing.

I ordered in December but one large item was not in stock (although that wasn't stated when placing the order). Instead of refunding the 52 GBP they gave me a credit note. The item just came back in stock 6 months later so I put it in my basket but there was no way to apply my credit note. I had to phone them and they organised it at their end and I've just had delivery so all's well that ends well. I wasn't happy about getting a credit note when I actually requested a refund but I appreciate them sorting out my delivery now.

I would have liked them to be more flexible in extending my initial order with another product, especially since it had not yet been prepared, as it was Sunday when I requested it.

I ordered two items that were both listed as being in stock in February. I then proceeded to receive no updates on my order besides the fact that it was 'processing'. After I sent an multiple emails months later I was informed that one of my items was out of stock and the cost would be refunded to my account, and the other item was shipped and received with no further issues. It could be a problem with overseas shipping but I think communication regarding the status of my order could have been done better.

Good

The packaging was not suitable for the contents ordered. The model boxes were damaged at the corners. No cardboard, only bubble wrap, not enough to guarantee the integrity of the parcels sent.

I have not yet snapped up the gift.For punctuality a good grade ,the gift wrapping leaves a little to be desired.

Took 1 week longer than expected

Poorly controlled delivery times

Too expensive

Unfortuntley due to unknown stock levels and long delays it has taken over a month for my order to arrive, and even then only in pat, and with a secondary request for a refund against the items that were not available. Its a seriesof unfortunate events, but the fact hat it took so long to resolve and it took several attempts from myself to get them to look into my issue means that it was not a great customer service experience.

My last order took a long time to arrive: three weeks!

Delivery times not respected and then real harassment by e-mail, despite my wish not to receive any! There's no point in encouraging me to use a company I'm not fully satisfied with!

The service was ok. the problem was shipping a fragile small piece of sheet brass in a shipping envelope was not very smart. Mine was bent and everyone knows once bent there is no going back. At least use a small box or a stiff piece of cardboard. Outside of that the art work is great.

Ordered 2 models, "status in stock". After more than a month, I received a response that I would receive a credit note (no refund) and then a shipping notification - i.e. 1 cancelation and 1 delivery. This was not communicated - one may conclude. Price and goods are fine, reliability/reliability in this repeated case is not.

I had ordered glzan jars these were broken after the first time they went to send me new ones and these were also broken

Concerning the delivery, an item was missing in the box, I hope this problem will be solved soon.

Delivery not in accordance with order.

Lots of part numbers, but in the end with only one missing part number the order took a long time to arrive and in the end without the unavailable part. Too bad the order wasn't split in two more quickly.

The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game

The product was broken on arrival. Parts more fragile than usual Manual not clear

Deception

Packaging too soft, flattened mock-up box.

Badly calmed brush loses its bristles to paint

I just keep buying it and it drops in price, what a coincidence.

I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.

Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.

Too long

The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made

Not quite the quality you'd hoped for

Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.

Order error

I ordered the model kit and the advert stated immediate shipping but it took two days to ship arrived quite a few days after the estimated arrival time. Having said that it arrived in decent condition and the kit seems to be intact. Still not happy considering the cost of postage.

I'm missing a puzzle

My delivery was blocked due to an out-of-stock condition on three items (not visible when I placed the order... too bad! ). Delivery took a fortnight and was unblocked following my reminder. Well, all's well that ends well! But we can do better! Thank you so much.

Prices for kits are quite high, postage rates are stratospheric