/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I didn't get anything in
Geverifieerde Koper
purchased on 21/09/2021
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1
/5
★☆☆☆☆
Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing
Verified Buyer
purchased on 22/10/2021
1
/5
★☆☆☆☆
Still not received my order valued over £160 since last July 2021 and had no info
Verified Buyer
purchased on 07/09/2021
1
/5
★☆☆☆☆
I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.
Verified Buyer
purchased on 22/12/2021
1
/5
★☆☆☆☆
Been waiting for a refund for nearly 3 weeks and still no sign
Verified Buyer
purchased on 17/12/2021
Answer from 1001hobbies
Hello , The refund was made on the 16/01/2022 Depending on the bank this could take several days We thank you for your patience and comprehension Best regards Zineb
1
/5
★☆☆☆☆
The model car was different from what was ordered ,plus the wheels were broken
Acquirente Verificato
purchased on 10/12/2021
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1
/5
★☆☆☆☆
Bad experience with this company and customer service.
Comprador Verificado
purchased on 15/12/2021
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1
/5
★☆☆☆☆
Super bad I ordered something November 27 and it is now January 6 and still have nothing and if you send them a message they send weeks later that they will come tomorrow or the day after even though it is not coming so want me money back!!!!
Geverifieerde Koper
purchased on 27/11/2021
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1
/5
★☆☆☆☆
Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed
Acheteur Vérifié
purchased on 14/12/2021
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1
/5
★☆☆☆☆
I had to cancel the order for 2 models and I still haven't been reimbursed!
Acheteur Vérifié
purchased on 21/12/2021
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1
/5
★☆☆☆☆
My order was damaged
Geverifieerde Koper
purchased on 12/12/2021
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1
/5
★☆☆☆☆
I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?
Verified Buyer
purchased on 28/11/2021
1
/5
★☆☆☆☆
Sorry, but absolutely useless!
Acheteur Vérifié
purchased on 05/12/2021
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1
/5
★☆☆☆☆
I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.
Verifizierter Käufer
purchased on 12/12/2021
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1
/5
★☆☆☆☆
Man man sent from France (I hate this anyway don't put .nl on your website). Weeks in transit. Christmas vacations over. Just shitty. Once and never again!
Geverifieerde Koper
purchased on 12/12/2021
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1
/5
★☆☆☆☆
Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed
Acheteur Vérifié
purchased on 12/12/2021
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1
/5
★☆☆☆☆
Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!
Acquirente Verificato
purchased on 11/12/2021
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1
/5
★☆☆☆☆
Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.
Verifizierter Käufer
purchased on 07/12/2021
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1
/5
★☆☆☆☆
Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.
Verified Buyer
purchased on 10/12/2021
1
/5
★☆☆☆☆
I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...
Acheteur Vérifié
purchased on 16/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely
Acheteur Vérifié
purchased on 20/11/2021
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Answer from 1001hobbies
Hello , We are still waiting for the product to be returned to us in store , once received , we will make the refund directly Sincerely 1001 Hobbies team
1
/5
★☆☆☆☆
Very disappointed.... Package ordered on 15/12 received on 30....
Acheteur Vérifié
purchased on 15/12/2021
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Answer from 1001hobbies
Hello , We would like to apologize for this incident , the holiday period was unfortunately very complicated , and delays longer than usual We renew our apologies and thank you for your understanding Sincerely 1001 hobbies team
1
/5
★☆☆☆☆
Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.
Acheteur Vérifié
purchased on 06/12/2021
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1
/5
★☆☆☆☆
Extremely long deliveries
Acquirente Verificato
purchased on 14/12/2021
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1
/5
★☆☆☆☆
Pretty poor communication, no response to my emails for over two weeks, goods only arrived after almost three weeks! Other providers manage the same in three days!
Verifizierter Käufer
purchased on 10/12/2021
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1
/5
★☆☆☆☆
When you can't find out where the package you sent is, and it gets lost along the way, you're not selling! When they tell you that you have to wait 15 days maximum to be reimbursed, and two weeks later they tell you that there's no claim on your file, it's a disgrace! don't buy from them, they're really incompetent! you'll have understood, I'm very disappointed!
Acheteur Vérifié
purchased on 11/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
The package did not arrive in time for Christmas and I had to buy another gift.
Comprador Verificado
purchased on 17/12/2021
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1
/5
★☆☆☆☆
The parcel numbered 6A22653865676 COLISSIMO never arrived in the letterbox. However, the Post Office mentioned delivery on December 28 in the letterbox...
Acheteur Vérifié
purchased on 15/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I am missing an order I have been sent the same order twice.
Comprador Verificado
purchased on 30/11/2021
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1
/5
★☆☆☆☆
I am missing a part of the order and no one is responding to me about it. It's been 20 days now.
Acquirente Verificato
purchased on 08/12/2021
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