/5
★★★★☆
based on 37513 reviews published
★★★★☆
based on 37513 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received the parcel and was forced to find the games elsewhere. I was reimbursed, though, slowly but surely.
Acheteur Vérifié
purchased on 02/12/2021
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1
/5
★☆☆☆☆
Almost 2 months ago I ordered a plastic model that was marked as available online. The purchase price was just under 54 euros. I paid this amount in advance and after a short time I received confirmation of receipt. A few days later I was informed that the item was not available. In an email, I asked for the amount to be transferred back. This was first confirmed to me, with the note that it could take 3-5 days. Which would have been ok.
After two weeks I asked and they wrote to me that they had instructed the accounting department. Over a week later, again no receipt of the refund. Another complaint and again the answer that the accounting department had been instructed to transfer the money. A week later, I got fed up and wrote 25 emails with the same wording, referring to EU law, stating that the payment had to be refunded within 2 weeks.
The answer was that the transfer would be made in accordance with French law. However, as far as I know, there is no French payment system here but, as we all know, SEPA and that takes 2-4 days. After I was asked if I had already built the model and had pictures, I replied that I had not received the model and was still waiting for the refund. I think it was a week ago. They replied again, I think it was the 3rd or 4th time, that they would instruct the accounts department. Today Monday, 10.01.2020, I was still not at the bank. No money had been received before the weekend.
If no money is received soon, I will send this company 100 mails a day with the facts of the case so that they have real work to do.
I don't think I'll get my money back anyway. In any case, this is not the way to do business.
What I have written here is absolutely true.
Verifizierter Käufer
purchased on 07/11/2021
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1
/5
★☆☆☆☆
Ordered on December 7th. Today, January 10, still nothing.
But 70 euros debited. Very disappointed, especially as it was for Christmas. I would like to receive this order or be reimbursed but no information, no communication. Not at all serious. I do NOT recommend.
Acheteur Vérifié
purchased on 07/12/2021
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1
/5
★☆☆☆☆
Delivery only after six weeks. Nothing in terms of communication about delay
Geverifieerde Koper
purchased on 11/10/2021
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1
/5
★☆☆☆☆
Part of the order was sent a month later, including an error on one item! I'm still waiting for the rest !!!!!
Acheteur Vérifié
purchased on 15/12/2021
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1
/5
★☆☆☆☆
An undelivered order for months, no news from the site, it's a mockery of the world, without further comment.
Acheteur Vérifié
purchased on 05/10/2021
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1
/5
★☆☆☆☆
Customer service 0 no response from them, I ordered for 650 € still nothing received, and the delays are shifted each time then who has stock
Acheteur Vérifié
purchased on 23/10/2021
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1
/5
★☆☆☆☆
Order placed on 03/12/2021. Wrong product reference. After my call I managed not to bother them too much and found them a product at the same cost and asked them to deliver it to my home instead of the initial mondial relay, they told me ok...I believed them. I've just received a mondial relay e-mail and my article is waiting for me...it's 8/01/2021. I don't recommend it and they won't see me again....
Acheteur Vérifié
purchased on 03/12/2021
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1
/5
★☆☆☆☆
Rarely seen worse, incompetent service, no apologies, does not even warn that there is a stock problem obliges to send emails incessantly.
Acheteur Vérifié
purchased on 07/12/2021
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1
/5
★☆☆☆☆
Order placed on december 19 .january 10 still not delivered. despite my numerous emails no response from you.
Acheteur Vérifié
purchased on 19/12/2021
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1
/5
★☆☆☆☆
Order still not received, after 1 month of waiting.
I sent several reminders but the robot was too stupid to answer properly !!!!
I'll see what condition the parcel is in when I receive it, that's promising!
Acheteur Vérifié
purchased on 28/12/2021
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1
/5
★☆☆☆☆
Order never received. Refund still pending...
Acheteur Vérifié
purchased on 20/12/2021
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1
/5
★☆☆☆☆
When i placed my order with express delivery costing a huge £35.00 i would get delivery before christmas according to web site. Nearly a month later still waiting will never use again
Verified Buyer
purchased on 17/12/2021
1
/5
★☆☆☆☆
Delivery more than a month after order, even though the model was in stock. In the end, it was in the process of being delivered, with no idea of when it would arrive. Carton not delivered to relay point, just a message saying that I had refused delivery, which is not true. Parcel resent by registered mail 7 days later. To be avoided, damaged box.
Acheteur Vérifié
purchased on 08/12/2021
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1
/5
★☆☆☆☆
I had placed an order so the item was available. The next day, the item was unavailable. Not seeing my order leave, I called. I was "strolled" for 2 weeks, I never received my article. So I asked for a refund, which I got without a hitch.
Acheteur Vérifié
purchased on 12/11/2021
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1
/5
★☆☆☆☆
I give my opinion following an email I received: Please send the order and I will write an opinion again thank you in advance
Acheteur Vérifié
purchased on 08/01/2022
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1
/5
★☆☆☆☆
I still haven't received anything it's been over a month shame!!!!!
Acquirente Verificato
purchased on 10/12/2021
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1
/5
★☆☆☆☆
Do not meet delivery deadlines. Refunds for cancellations also take time to be issued.
Acheteur Vérifié
purchased on 06/09/2021
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1
/5
★☆☆☆☆
I ordered and paid for an item that was never delivered. It's pathetic and scandalous!
Acheteur Vérifié
purchased on 13/11/2021
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1
/5
★☆☆☆☆
Order not received postponed to 2 years for no reason a scandal
Acheteur Vérifié
purchased on 06/11/2021
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1
/5
★☆☆☆☆
Order placed received delays postponed for 2 years with no reply a scandal
Acheteur Vérifié
purchased on 08/11/2021
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1
/5
★☆☆☆☆
Just didn't get anything until today. Every time you see a different date.
Geverifieerde Koper
purchased on 13/10/2021
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1
/5
★☆☆☆☆
Thieves, liars, scammers and everything else you can think of on this line. I made a purchase at the end of November and never received my order. They said they had shipped it, that it was a Correos thing and that it was my fault for choosing Correos. I spoke to Correos, since they, from what they told me they couldn't get in touch with them, I got it the first time. And Correos told me that these people had ordered my package online, but that they had never deposited my package in a post office. I have since been contacted by several people who have had the same thing happen to me to file a joint complaint, and that's all I can say. Do not buy here, or you will regret it.
Comprador Verificado
purchased on 07/01/2022
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1
/5
★☆☆☆☆
Selling items they clearly don’t have in stock and give you no clue as to when they might, if ever, arrive. Then blame the distributor/ manufacturer for no timeframe. When you do finally give up expect them to take a week to refund your money.
Customer support are next to useless.
Won’t use these people ever again.
Using a .co.uk web address also gives the impression your dealing with a uk based company. You are not! A bit sly on there part I feel.
Verified Buyer
purchased on 22/08/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. 1001 hobbies
1
/5
★☆☆☆☆
When i dealt with the UK set up they were as rude and difficult, not even knowing the law regarding the distance sale regulations, but also the wording regarding returns on their own website? They said they could deliver before Christmas and then not until after, so i cancelled. Luckily there French company were more helpful after a little persuasion
Verified Buyer
purchased on 13/12/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
I ordered a model from them as a pre-order. Very atypically for 1001 Hobbies, it was actually offered at a competitive price. Two weeks later they contacted me to cancel the order, though the item is still not released. They'd obviously realised that for once they'd sold something at a fair price. I'll never order from them again..
Verified Buyer
purchased on 09/12/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Never received my order - still waiting for refund after one month!
Verified Buyer
purchased on 07/12/2021
1
/5
★☆☆☆☆
I ordered on 22.12.2021 and nothing has arrived to date (10.01.2022). I paid a little extra to be able to track the shipment, but even that doesn't work.
Verifizierter Käufer
purchased on 22/12/2021
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1
/5
★☆☆☆☆
Since 20/12 that I ordered a product and as of today 10/01 still nothing.... After sending a reminder email, a few days ago I receive an apology but that does not take away from the fact of disrespect on shipping time (5/7 working days) written on the site. Poor seriousness. I will do further review on the product as soon as it arrives at its destination.
Acquirente Verificato
purchased on 20/12/2021
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1
/5
★☆☆☆☆
Early december ordered , package on the way lost , mail contact was very difficult, now 8 januarie only had a refund, never again
Geverifieerde Koper
purchased on 21/11/2021
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