/5
★★★★☆
based on 36827 reviews published
★★★★☆
based on 36827 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I have ordered multiple different orders with 1001 hobbies for Christmas. The first one was ordered back early November and I still haven’t got it. It is still processing not even out for delivery. I have been in touch with customer service and they told me to be patient. Out of my 3 orders for Christmas I have only received 1. Not sure if I’m going to receive them for Christmas to give as presents. Really disappointed.
Verified Buyer
purchased on 18/11/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. I see that one order is being processed for a refund, and the other is on its way. We hope it arrives before Christmas. Keep us informed! See you soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Had to wait over a month for my order. Although the delivery error was with bpost, I had to repeatedly ask 1001hobbies to find out the locations of my product. Nothing was done or communicated of my own accord. However, friendly in the communication that was there each time.
Geverifieerde Koper
purchased on 06/12/2022
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Answer from 1001hobbies
Hello, we are very sorry for the inconvenience, your feedback is important and will help us to improve our procedures. We are glad to hear that everything went well. Thank you for your message and have a nice day,
2
/5
★★☆☆☆
Very poor logistics
Vincent W.
purchased on 23/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
I took advantage of Black Friday to make these purchases. It's one of the rare occasions when you can get good prices on certain products, but generally speaking it's the least interesting offer on the market. I also wanted to buy a Dumas boat with an internal combustion engine, but the explanations concerning the technical specifications were insufficient or even non-existent for this product, so I preferred to postpone my purchase and look at the competition from across the Rhine.
Acheteur Vérifié
purchased on 28/11/2022
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3
/5
★★★☆☆
I give 3 stars only for the customer service which is very reactive, attentive and does its best to find solutions. On the other hand, 15 days to receive my parcel, and yet specified in stock at the time of my order. Moreover, given the price, it is not normal at all that the parcel (cardboard where the model is) is badly packed and thus cardboard damaged! that does not look good to offer. For the model and painting that I received, I hope that all is in conformity because I do not know anything about it.
Acheteur Vérifié
purchased on 22/11/2022
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3
/5
★★★☆☆
Delivery time was acceptable considering where it was shipped from. However, communication was pathetic!! It took three emails to finally get a response from someone in France in broken English with a tracking number and how it was being delivered. Tracking was still a problem. I also tried calling the two U.S. phone numbers during normal business hours leaving a detailed message and return phone number. No one ever called. I would give customer service a rating of 0 out of 10. Otherwise, the item did arrive in good condition via USPS.
Verified Buyer
purchased on 19/11/2022
2
/5
★★☆☆☆
Long delivery time, lack of clarity about availability when ordering, which generated an error. Virtually no chance to communicate. On the first order it is not at all clear that the store is outside Italy. I received a coupon (11€ refund) that would force me to place a new order. I asked for a refund, but received no response. Keep the 11€, but you lost a customer.
Acquirente Verificato
purchased on 21/10/2022
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Answer from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! We are sorry about the situation. Unfortunately, we opted for a coupon because we cannot refund you without returning the product. If you prefer this method, please send an email to [email protected] Our customer service teams are happy to assist you. Thank you for your trust in 1001Hobbies
3
/5
★★★☆☆
The item received is good but there were problems with the shipping address
Acquirente Verificato
purchased on 02/12/2022
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3
/5
★★★☆☆
Disappointed, almost 10 days to receive my package at 9.90€ postage, it's expensive, especially since there was only one item to prepare. The box was badly taped, the label was coming off, the letter carrier told me I was lucky that my parcel had arrived safely!
Acheteur Vérifié
purchased on 29/11/2022
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3
/5
★★★☆☆
For items declared as "immediate delivery" on the site, I had to send two messages of "complaint" before receiving my parcel after 10 days of waiting. My order had obviously not been prepared, because delivered to the carrier, it was delivered to me the next day. Satisfied with the site and the products, but very disappointed with the service in this case.
Acheteur Vérifié
purchased on 23/11/2022
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2
/5
★★☆☆☆
Part given to be in stock is not. No advanced delivery date for this part. For other parts, delivery time too long.
Acheteur Vérifié
purchased on 09/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We apologize once again for the unavailable item. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
Long delivery times, it took over a week for the parcel to be posted.
Verifizierter Käufer
purchased on 27/11/2022
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2
/5
★★☆☆☆
Too expensive and very long lead times. Sale without stock.
Acheteur Vérifié
purchased on 22/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are essential to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
The orders I have placed are taking much longer to be delivered than what it says on the web. I have phoned and emailed them and they never reply .... I am certainly not getting a good deal.
Comprador Verificado
purchased on 21/11/2022
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3
/5
★★★☆☆
Long lead time for stock Ordered 23/11 received 07/12
Acheteur Vérifié
purchased on 23/11/2022
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2
/5
★★☆☆☆
Standard delivery from belgium to netherlands takes over 3 weeks , a package from japan is even faster. better to mention that specifically so a faster -and more expensive- method can be chosen.
Geverifieerde Koper
purchased on 18/11/2022
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Answer from 1001hobbies
Hello, thank you for your feedback, your opinion counts heavily. I notice that on one of the products (the beads) it is clearly stated that there is a waiting period of several weeks "In stock with our supplier, shipped from our warehouse within 1-2 weeks of your order", while the product is ordered from our supplier. We are sorry if this was not clearer. If in doubt, please contact our customer service: [email protected] or +31 (0)85 80 81 159. Have a nice day. Translated with http://www.DeepL.com/Translator (free version)
3
/5
★★★☆☆
Everything was fine. However I received an order of Tamiya paints with no name and no reference. Although the fault may be the manufacturer's, however they have not been able to fix it.
Comprador Verificado
purchased on 30/11/2022
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3
/5
★★★☆☆
In a bubble envelope, do not send
Comprador Verificado
purchased on 30/10/2022
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2
/5
★★☆☆☆
1st order last year, 3D wooden puzzle, 2 months before delivery and 3 telephone reminders, with broken promises.
Acheteur Vérifié
purchased on 20/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
2
/5
★★☆☆☆
Delivery took longer than expected, with the wrong tracking for Belgium. He told me I had received it when I hadn't. 2 weeks late.
Acheteur Vérifié
purchased on 28/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
2
/5
★★☆☆☆
Very nice product, nothing to say. On the other hand, I had to wait more than a month for my order to be sent ... A friendly customer service representative never got back to me as agreed to find out the status of my order! Very disappointed!
Acheteur Vérifié
purchased on 27/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
The deadlines shown on the website are not what they are in the end at the time of delivery.
Comprador Verificado
purchased on 21/11/2022
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3
/5
★★★☆☆
Item has still not arrived. Poor reply when I questioned delivery date.
Verified Buyer
purchased on 04/11/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that you have chosen a shipment without tracking number and therefore we are not able to know where the package is. As such we will reship your order. Thank you for your feedback,
3
/5
★★★☆☆
Pass
Acheteur Vérifié
purchased on 01/11/2022
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3
/5
★★★☆☆
... average. Everything was announced in stock, but more than 3 weeks for preparation and delivery. Next time I'll order from China myself...
Acheteur Vérifié
purchased on 08/10/2022
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3
/5
★★★☆☆
I was happy with my order, the figurines are very beautiful but I was disappointed with the delivery which was very long.
Acheteur Vérifié
purchased on 09/10/2022
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3
/5
★★★☆☆
Communication was super bad via email. Had to call and got someone who spoke english on the phone who confirmed that something had gone wrong with the payment. She then initiated the order and promised that the package would arrive after 3 days.not so.was over a week later.so about 3 weeks after I had originally ordered it. No more orders for me with this company until she gets her act together.
Geverifieerde Koper
purchased on 08/11/2022
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3
/5
★★★☆☆
Awaiting SAV return
Acheteur Vérifié
purchased on 02/11/2022
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3
/5
★★★☆☆
I will focus on three aspects of this review on the shop: the website, the communication, and the shipping.
The website is great! Everything is clear and easy to find and search. Nothing is glitchy and photos are very clear and descriptive of the item you're going to purchase. What you see in the picture is what you're going to get!
The emails and communication is a bit awkward. The only original email I received when I made the purchase was the notification from PayPal, NOT Hobbies1001. So I had to screenshot the purchase confirmation on my browser and luckily I downloaded the invoice before closing the tab. I'm only bringing this up because most people immediately close the tab when they finish making a purchase and so if they don't download or screenshot the information, then they don't have any way of contacting with their invoice info. This was a pre-order item so when it was past two weeks after the estimated date I sent them an email. The response was within 24 hours and they assisted me easy and provided me with a shipping confirmation! So in some aspects they could improve with their communication and maybe create an automated system where we get the invoice in our email, especially considering they offer pre-order items. I waited 2 and a half months and I still had to send them an email about my item and I knew if I hadn't saved a screenshot of my invoice I wouldn't have that info when I inquired. But when I actually had to contact a person, it was quick and easy and they were very helpful!
The shipping needs to be better. I was very disappointed. The package was literally just 2 layers of bubblewrap and packing tape with the label taped on top. The box of the figure was cracked open. Luckily the figure was fine but they really should have shipped with a cardboard box and packing paper. Collectors who display their figures in box would definitely be livid to see the box crushed in transit. Especially considering I paid $17 for shipping the least I expect is that it comes in a cardboard box.
Verified Buyer
purchased on 07/09/2022
3
/5
★★★☆☆
Site navigation is correct and delivery is good. As for the product, a model of a WW2 aircraft, you should have specified ALL the characteristics of the product (number of parts, quality of manufacture, finish, etc.) The quality of the model is really very disappointing (SMER brand to be avoided) even if the price was low. If I had had more details, I would not have bought it ...
Acheteur Vérifié
purchased on 19/11/2022
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