/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
My parcel was very damaged I hope that no part is missing...
Acheteur Vérifié
purchased on 21/12/2022
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3
/5
★★★☆☆
Product was only two months longer to receive than quoted. Oh well. The event I was going to use the product was several weeks in the past. Guess I will be good for next year.
Verified Buyer
purchased on 19/10/2022
2
/5
★★☆☆☆
I received my order in a simple envelope !!!! The box was damaged... and 2 pieces broken inside!!!! This is unacceptable from a professional company. You don't buy a model by mail order only to receive it damaged. It's a shame.
Acheteur Vérifié
purchased on 28/11/2022
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3
/5
★★★☆☆
Wrong model.
Acheteur Vérifié
purchased on 07/12/2022
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3
/5
★★★☆☆
Hi empi delivery not consistent with what was described Package( gift to give x christmas) arrived 2 days late so I had to buy other gift
Acquirente Verificato
purchased on 18/12/2022
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3
/5
★★★☆☆
Long, long wait for the package scheduled for Christmas, but it didn't arrive until the 26th, so Christmas was missed for the person who was supposed to get his Christmas present the same day.
Acheteur Vérifié
purchased on 26/11/2022
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Answer from 1001hobbies
Hello, Thank you for your email. Some products are indeed shipped within several weeks to our suppliers as indicated on the site, which was the case on your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
2
/5
★★☆☆☆
There were far too many difficulties with the delivery!
Verifizierter Käufer
purchased on 15/12/2022
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3
/5
★★★☆☆
Correct condition of the boxes despite the lack of packaging. I paid extra for gift wrapping, which was not done either. Very average.
Acheteur Vérifié
purchased on 07/12/2022
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3
/5
★★★☆☆
Ordered on November 13, I had no news until December 22. As a result, I had to buy other gifts to cope. As the kids would say: "That's not cool!
Acheteur Vérifié
purchased on 13/11/2022
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3
/5
★★★☆☆
It's a mess to find the right paints according to the references indicated on the model's instructions.
Acheteur Vérifié
purchased on 18/12/2022
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3
/5
★★★☆☆
Sloppy packaging Damaged cardboard missing parts
Acheteur Vérifié
purchased on 27/11/2022
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3
/5
★★★☆☆
The coli did not arrive on time but fortunately it arrived on Christmas morning so for that I give 3 stars.
Acheteur Vérifié
purchased on 07/12/2022
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3
/5
★★★☆☆
Fast shipping, but not what I ordered, I hope I can fix this problem.
Acheteur Vérifié
purchased on 16/12/2022
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3
/5
★★★☆☆
Very very bored with my last order
Acheteur Vérifié
purchased on 24/11/2022
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2
/5
★★☆☆☆
First, the order took longer than you are led to believe at the time of purchase, I placed my order on December 5th and it only arrived on December 22nd. But I almost didn't receive it because the 1001 hobbies company didn't write down my complete address and that's why the letter carrier couldn't deliver it. Luckily I went to the office the same day to find out where my order was, otherwise they would have sent it back to France. In the mails I received from 1001 hobbies my address was always complete. This has been my case, I don't know how often this happens with this company.
Comprador Verificado
purchased on 05/12/2022
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Answer from 1001hobbies
Hello, thank you for your message. We are glad to hear that the package has reached you after all. I am surprised that the address was incorrect: we automatically use the address you validate when ordering. If you still have it, please take a picture of the label and email it to us, so we can better understand what happened: [email protected] Thank you for your help.
2
/5
★★☆☆☆
Took nearly 2 months to receive my order and your website said everything was in stock
Verified Buyer
purchased on 31/10/2022
Answer from 1001hobbies
Dear customer, You ordered on 31/10/2022 18:15:14 , a product which is available from our supplier within 1-2 weeks. The product left on 18/11/22 at 14:41. I am very pleased with the quality of the product and the quality of the service provided by our supplier. We regret this delay but we cannot do otherwise and we regret it. We apologise for this. Customer care
3
/5
★★★☆☆
Delivery time not as advertised. Ordered on 2/12, material in stock... received on 23/12... that's a bit more than advertised. But otherwise perfect
Acheteur Vérifié
purchased on 02/12/2022
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3
/5
★★★☆☆
No delcomanies in the box.
Acheteur Vérifié
purchased on 14/11/2022
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3
/5
★★★☆☆
Hello, my experience has not been very good, since I ordered a doll on November 8 q was in stock and they were going to send it to me 2 weeks later. When I saw that it did not arrive I sent an email and they told me that it would not arrive because there was no stock. After several emails I managed to get them to send it to me and it arrived on December 20th. For my part the experience has not been favorable. Best regards.
Comprador Verificado
purchased on 08/11/2022
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3
/5
★★★☆☆
Your paint references are very poorly indicated. Especially Humbrol.
Acheteur Vérifié
purchased on 16/12/2022
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3
/5
★★★☆☆
I did get what I ordered, but it took a long time and some reminders to get it. I had to ask for updates of what was happening to my order. Good price though, but the next time I might buy the same product to a higher price and get it at once, instead of being unsure of what is happening with my order.
Verifizierter Käufer
purchased on 01/11/2022
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
3
/5
★★★☆☆
Missing shipment tracking by e-mail. Paints corresponding to model not supplied. Neat parcel.
Acheteur Vérifié
purchased on 07/12/2022
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3
/5
★★★☆☆
Unfortunately the description differs from the item I received. According to the picture and (translated) description "Mr Mark Setter" "Mr Mark Softer" was advertised, but unfortunately I received "Mr Mark Softer Neo" and "Mr Mark Setter Neo". The original ones (without Neo) are unfortunately hard to get in Europe and I was hoping they would be available in their store.
Verifizierter Käufer
purchased on 14/11/2022
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
3
/5
★★★☆☆
The site isn't too bad, the navigation could be smoother, the orders on the other hand, are passable, especially on the paints, full of alarmist stickers on the danger of the product, so you can't see anything, which isn't the case on other model sites.
Acheteur Vérifié
purchased on 14/12/2022
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2
/5
★★☆☆☆
Products appear to be available but finally sold out No refunds, only credit notes
Acheteur Vérifié
purchased on 07/12/2022
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2
/5
★★☆☆☆
Very slow shipping product not up to the price
Acquirente Verificato
purchased on 17/11/2022
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2
/5
★★☆☆☆
Package was 2 weeks in transit. Already sent message 2x but never had response. Very bad!
Geverifieerde Koper
purchased on 04/12/2022
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Answer from 1001hobbies
Thank you for your message. We are sorry if you were not completely satisfied. You had chosen the option of shipping by global relay, which is particularly congested during this period. However, the package was available at the relay point from December 16, so it took 11 days for the package to arrive, which is indeed longer than the usual time. I do not know how long it will take to get my package to the relay point, but it remains a cheap solution that unfortunately is not considered a priority, and these variations are common. Have a nice day.
3
/5
★★★☆☆
Item arrived in great condition but delivery was a week after the expected delivery date
Verified Buyer
purchased on 01/12/2022
2
/5
★★☆☆☆
Took a while to get here but it arrived before Christmas which is good.
Verified Buyer
purchased on 09/11/2022
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. The shipping by Delivengo can indeed be a little slow as it is considered an economic and non-priority solution by their services... But we're happy that it finally arrived. Thank you, Have a great day https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
I think you especially need to improve your delivery service, TOO LONG!
Acheteur Vérifié
purchased on 30/11/2022
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