/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I went to the store in Paris 11 and was told that the item I wanted could only be purchased on the site! Order placed on the site on 16/12, payment made immediately. The available product was to be received within 2 to 4 days. Payment requested a second time on 18/12. Not having received proof of the 1st payment, I paid a second time to be sure of receiving it for Christmas. As a result, my order was counted twice (article and postage) because the 1st payment had been made! I was to receive my parcel before Christmas but then the product was no longer available! I sent messages and tried to call without any reply!
Having received nothing for Christmas, I called and finally got an answer! I asked for the order to be cancelled and reimbursed! The same day, I got a message telling me that the parcel was in my box, while a message told me that the product was still being restocked!
I'm willing to be understanding, it was Christmas, you were swamped, there's Covid, delivery times are hard to meet ... I'm not satisfied with this purchase and I do not recommend buying on your site!!!!
Acheteur Vérifié
purchased on 16/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
No one answers my calls. Delay too long (almost a month to receive my package) they sent my package in a mailbox that was not mine in another address and items that were not in stock but marked as available. To be avoided!
Acheteur Vérifié
purchased on 04/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Received the wrong model you guys sent me a Tank not F-14A
Verified Buyer
purchased on 10/12/2021
1
/5
★☆☆☆☆
What I received does not match what I ordered, I still sent you a clarifying email. I look forward to hearing from you
Acquirente Verificato
purchased on 04/12/2021
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1
/5
★☆☆☆☆
Stated 5-8 days delivery time, but it got much later. Can always be a little later due to the holiday rush, but this late is not really neat. At ali express where you guys get it I probably would have gotten it earlier. Needed it quickly for a joke and now it was so much too late
Geverifieerde Koper
purchased on 07/12/2021
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1
/5
★☆☆☆☆
Amazing that a company that seeks so much feedback is so poor. Goods shown as in stock weren't, emails to customer service were ignored. Over a month from ordering to receiving my goods. Funniest thing was after leaving feedback on another site and making it clear I would never order from this company again, they sent me a code for a whole 10 euros off my next order!
Verified Buyer
purchased on 23/11/2021
1
/5
★☆☆☆☆
I received my goods but 1 of these is not working and I am not getting any response to this from the website.
Geverifieerde Koper
purchased on 30/11/2021
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1
/5
★☆☆☆☆
The Roco model ordered arrives late, after two false delivery announcements by the SDA courier chosen by 1001 Hobbies for delivery.When the 'order arrives it does NOT work.I am forced several times to open it to check the contacts on the wheels.After each verification it works fine, but only for a short time. On the third verification it does NOT work anymore. I am forced to have the ordered locomotive repaired at my expense. LAST EXPERIENCE WITH 1001 HOBBIES who NEVER answers the contact phone 02124120034
Acquirente Verificato
purchased on 09/12/2021
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1
/5
★☆☆☆☆
A disaster. They made a mistake in sending me the product. In order to return the product I had to call several times and there was never anyone who spoke Spanish. In the end they sent me a return label. After three weeks I am still without the product and without my money back. I will not buy from this site again and I do not recommend it.
Comprador Verificado
purchased on 19/11/2021
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1
/5
★☆☆☆☆
I was really happy at first with the delivery time, but once I had the parcel in my hands, I realized that I had not at all received the product corresponding to the visual, nothing to do with it, I'm really disappointed...
Acheteur Vérifié
purchased on 08/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I did not receive my order very disappointed
Acheteur Vérifié
purchased on 15/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Although I paid the maximum shipping price for delivery within 48 hours, the parcel was delivered 7 days later. In conclusion, I will no longer order from 1001Hobbies.
Acheteur Vérifié
purchased on 09/12/2021
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1
/5
★☆☆☆☆
Hello good morning I received the first broken item (inside its BROKEN packaging), I requested the change to where to return it and I never received a response from the page, I bought the item again and I received the product with the original packaging very broken, what a coincidence (? ), unfortunately it could not be the gift, have a merry christmas
Geverifieerde Koper
purchased on 30/11/2021
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1
/5
★☆☆☆☆
Broken item in the packaging and no one is answering me...
Acheteur Vérifié
purchased on 07/12/2021
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1
/5
★☆☆☆☆
I am very dissatisfied with your logistics because I waited 1 month before contacting you because my parcel remained all this time in preparation. The response from your service is just infamous, "you have to wait" no explanation, no excuse nothing. The response of your service is just infamous, "you have to wait" no explanation, no excuse nothing. And strangely 2h after my package is in shipped status. Thank you for improving your customer service.
Acheteur Vérifié
purchased on 24/11/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Very slow
Geverifieerde Koper
purchased on 26/11/2021
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1
/5
★☆☆☆☆
Terrible experience, sent a used item despite being sold as brand new! Contacted the seller but got a sarcastic response but was then ignored despite emailing several times. no return or refund feel like I've been robbed. Avoid at all costs
Verified Buyer
purchased on 18/11/2021
1
/5
★☆☆☆☆
Delivery 3 weeks after order and no excuses...
Acheteur Vérifié
purchased on 18/11/2021
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Answer from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 32 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. Thank you for your understanding. Have a nice day!
1
/5
★☆☆☆☆
Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.
Acheteur Vérifié
purchased on 21/11/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer. We have sent you an email with a return form to allow the return and therefore its refund because we did not have the product in stock, we regret this incident and apologize. We invite you to send us an email at [email protected] Have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.
Verified Buyer
purchased on 06/11/2021
1
/5
★☆☆☆☆
Order not received
Geverifieerde Koper
purchased on 01/12/2021
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1
/5
★☆☆☆☆
12 days to receive an order, it will arrive sooner if you walk.
Comprador Verificado
purchased on 28/11/2021
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1
/5
★☆☆☆☆
They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).
Comprador Verificado
purchased on 18/11/2021
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1
/5
★☆☆☆☆
The package did not arrive
Acquirente Verificato
purchased on 09/11/2021
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1
/5
★☆☆☆☆
Delivery took 4 weeks and one item has still not been delivered.
Verifizierter Käufer
purchased on 07/11/2021
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1
/5
★☆☆☆☆
They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.
Geverifieerde Koper
purchased on 27/11/2021
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1
/5
★☆☆☆☆
I am still waiting for my order !!!!!!
Geverifieerde Koper
purchased on 27/11/2021
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1
/5
★☆☆☆☆
Ridiculously long wait for my order
Geverifieerde Koper
purchased on 17/11/2021
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1
/5
★☆☆☆☆
Very bad because they are supposed to have delivered the package to someone other than me.
Comprador Verificado
purchased on 03/11/2021
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1
/5
★☆☆☆☆
I paid $45.99 extra for express shipping to make sure the order arrived before I left the address I was at at the time. When I remembered to check, 1001hobbies never sent it. I emailed to cancel the order because I would not be at that address by the time it would arrive - in fact I would be out of the country, but instead of cancelling the order, they happily announced that they just sent it. I complained again after it arrived, explaining again the situation and saying now I have bother a friend and pay international shipping if I want it order. I also said I would never order from them again. So 1001hobbies replied offering me free shipping on my next order! So just a play to get more money out of me instead of compensating me for my extra expenses. Very unpleasant experience and I do not at all recommend this company.
Verified Buyer
purchased on 31/10/2021