/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My first order included a model that was missing parts to which I received a credit that was immediately absorbed on unasked for express shipping. The mistake ended up costing me more money than if I hadn't had a discount at all and it was sent by regular mail. No clarification on the back office change was given other than it happened "thanks to your [my] discount."
Verified Buyer
purchased on 15/11/2021
1
/5
★☆☆☆☆
Customer service and shipping are an imposition. Alleged German customer phone is redirected to France for a high fee.
Verifizierter Käufer
purchased on 14/11/2021
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Answer from 1001hobbies
Hello, thank you for your e-mail. We regret this incident and would like to apologize to you. We would like to inform you that the numbers to France are completely free of charge and you do not have to pay any fees
1
/5
★☆☆☆☆
In this case he should have been more precise in the description and methods of assemblies required
Acquirente Verificato
purchased on 20/10/2021
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Answer from 1001hobbies
Hello, Thank you for your comments.Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding,1001HOBBIES
1
/5
★☆☆☆☆
Absolutely worst scam I have ever fell for. And to think you would even tell me to pay to send it back for a refund. First I did not know I was buying from a foreign company. Second, the product looks nothing like what I ordered from.
Verified Buyer
purchased on 03/10/2021
Answer from 1001hobbies
Hello ,
Sorry for your desappointment but regarding the country on where we are based it isclearly mentionned on the website , and for the products the description sheet was having all the information needed before buying the product
Best regards
Sorry for your desappointment but regarding the country on where we are based it isclearly mentionned on the website , and for the products the description sheet was having all the information needed before buying the product
Best regards
1
/5
★☆☆☆☆
I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.
Acheteur Vérifié
purchased on 16/10/2021
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Answer from 1001hobbies
Dear customer.
First of all, we apologize for the inconvenience. However, at our last exchange, we are waiting for the pictures of your product.
On the other hand, we can't send an after-sales service if we don't have all the information we need to call on our suppliers. Thank you for your understanding. Sales department.
Dear customer.
First of all, we apologize for the inconvenience. However, at our last exchange, we are waiting for the pictures of your product.
On the other hand, we can't send an after-sales service if we don't have all the information we need to call on our suppliers. Thank you for your understanding. Sales department.
1
/5
★☆☆☆☆
Invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto
Comprador Verificado
purchased on 28/10/2021
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Answer from 1001hobbies
Salve, Grazie per il suo commento e ci scusiamo. Aspettiamo la tua email a [email protected]. Vi ringraziamo per il vostro tempo e ci scusiamo di nuovo.
Customer service of 1001hobbies.
Customer service of 1001hobbies.
1
/5
★☆☆☆☆
I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article
Acheteur Vérifié
purchased on 28/10/2021
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Answer from 1001hobbies
Thank you for your comment. The 1/72 decal sheets are rarely on an A4 sheet. We regret that you are disappointed, but if you wish, you can return the item to us.
Sincerely, Laure
Sincerely, Laure
1
/5
★☆☆☆☆
They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.
Comprador Verificado
purchased on 16/10/2021
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Answer from 1001hobbies
Dear Mr. Dear Mr. As a result of the photo sent, we inform you that we have resent the product. We wish you a good day.
1
/5
★☆☆☆☆
I am still waiting for an answer on the aircraft's center of gravity (CG very important for flying).
Comprador Verificado
purchased on 17/09/2021
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Answer from 1001hobbies
Sir, Thank you for your understanding. Please be informed that we sent you the reply by email 5 weeks ago.
Please email us at [email protected] With kind regards, 1001 hobbies Customer Service.
Please email us at [email protected] With kind regards, 1001 hobbies Customer Service.
1
/5
★☆☆☆☆
Unfortunately very bad! I never received the correct invoice, although I contacted them several times by e-mail and telephone. Once and never again.
Verifizierter Käufer
purchased on 10/09/2021
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1
/5
★☆☆☆☆
Big delivery problems. Long delivery time, incompetent shipping service, but customer service (Laure) is fighting to rectify the situation.
Acheteur Vérifié
purchased on 09/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer.
Good day 1001hobbies customer service
Good day 1001hobbies customer service
1
/5
★☆☆☆☆
Sale of products out of stock, 3 weeks elapsed between the day of order and the day of receipt
Acheteur Vérifié
purchased on 24/09/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Received the day after I ordered, so far so good... I open the box... Pfff Very very disappointed, poor quality model, very succinct, I found the models of my childhood cheap ... On the other hand, I don't think this one is worth the 53 euros paid. Model for children only.
Acheteur Vérifié
purchased on 07/10/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
No response to e-mails
Acheteur Vérifié
purchased on 14/09/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We have not received any mail from you, except your payment confirmation.
We invite you to send us an e-mail to [email protected] Good day 1001hobbies customer service.
We have not received any mail from you, except your payment confirmation.
We invite you to send us an e-mail to [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Order arrived quickly, unfortunately one item was missing. Two weeks later something completely different arrived. Wrong article for the description and / or wrong article number. Now I'm getting my money back, even though the correct item would have been available. They must have realized that it was cheaper this way. I will never order here again
Verifizierter Käufer
purchased on 24/09/2021
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Answer from 1001hobbies
Hello, thank you very much for your comment. Your opinion is very important to us. Please send an email to [email protected] to contact our customer service.
Thank you for taking the time, see you soon 1001 hobbies customer service.
Hello, thank you very much for your comment. Your opinion is very important to us. Please send an email to [email protected] to contact our customer service.
Thank you for taking the time, see you soon 1001 hobbies customer service.
1
/5
★☆☆☆☆
Do not reply to complaint e-mails Very long delivery times: mark as in stock items that are then declared as awaiting delivery Do not check that items match orders
Acheteur Vérifié
purchased on 16/09/2021
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Answer from 1001hobbies
Dear Sir, We regret your comment. We have answered all your emails and we thank you for checking your spam. A return form was sent on 04/10/21 for the return of the products.
Please contact our customer service department on 01 79 73 68 76.
We will deal with your concern as soon as possible.
Sincerely 1001hobbies.fr customer service
Please contact our customer service department on 01 79 73 68 76.
We will deal with your concern as soon as possible.
Sincerely 1001hobbies.fr customer service
1
/5
★☆☆☆☆
An Expedition department made up of people incapable of preparing an order correctly. Product missing on delivery, difference between the BL and the order, barcode labels rendering the purchased product unusable...... unheard of! The only positive point was a customer service team (Laure) who fought hard to repair the errors as best they could.... All this with an appreciable cheerfulness. But hey.... I won't be ordering from this site again
Acheteur Vérifié
purchased on 24/09/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
More expensive and slower than any other online store. Plus customer service ignored my cancellation. Please avoid.
Acheteur Vérifié
purchased on 01/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Delivery time not respected and no compensation for the wait Do not order
Acheteur Vérifié
purchased on 20/09/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Delivery time not respected payment without delay on the other hand and no compensation Site to banish not to order
Acheteur Vérifié
purchased on 09/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay and inform you that customer service will get back to you as soon as possible.
Sincerely, 1001 hobbies customer service.
Sincerely, 1001 hobbies customer service.
1
/5
★☆☆☆☆
I haven't received anything despite them saying delivered
Acquirente Verificato
purchased on 02/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that SDA has returned your package to us. We would like to apologize for this incident, which is beyond our control. Customer service sent you an email on 9/27/21 , asking if you would like free reshipment or just a refund We are still waiting for your order.
We look forward to receiving your order, Laure
We look forward to receiving your order, Laure
1
/5
★☆☆☆☆
The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.
Acheteur Vérifié
purchased on 04/09/2021
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Answer from 1001hobbies
Hello, We would like to apologize for the delay in processing your order. We would like to point out that the mention "shipping within X to X days". These products are not currently in stock at our Saint-Quentin-Fallavier site and are generally dispatched within X to X days of the user's order, depending on the lead times of the various suppliers. We would therefore like to thank you for your patience.
Sincerely, 1001hobbies Customer Service.
Sincerely, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
You never have stock and waiting times are far too long
Acheteur Vérifié
purchased on 23/08/2021
Translated review
Answer from 1001hobbies
Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
1
/5
★☆☆☆☆
I was told that my order was delivered when I received nothing
Acquirente Verificato
purchased on 26/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
1
/5
★☆☆☆☆
VERY bad because there is not completely NUL, First 14 days including 11 to make a package is bad! but more unpacking! DECEPTION because the products sold under the heading " PAINT IN BOMB " are small pots! There's nothing to be done with pot paints, which means a lot of money down the drain and a lot of wasted time ... Génial ; "1001 Conneries " would be a more appropriate title.
Acheteur Vérifié
purchased on 01/09/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Item was delivered on time but the model box had a dent in it contacted customer service and I’m still waiting to hear back from them it’s been 2 days, crap service will not buy again with this seller
Verified Buyer
purchased on 09/09/2021
Answer from 1001hobbies
Sir,
Thank you for your message, we have sent you the return form by email.
Thank you for your confirmation of receipt, 1001 hobbies customer service.
Thank you for your message,
Customer care 1001hobbies. fr
Thank you for your message, we have sent you the return form by email.
Thank you for your confirmation of receipt, 1001 hobbies customer service.
Thank you for your message,
Customer care 1001hobbies. fr
1
/5
★☆☆☆☆
I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.
Comprador Verificado
purchased on 31/08/2021
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Answer from 1001hobbies
Mr. Rojo, Yesterday we replied to you about your dispute. We proposed either refunding your order or returning your order We were waiting for your reply, Sincerely, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
Geverifieerde Koper
purchased on 25/07/2021
Translated review
Answer from 1001hobbies
Hello, Our customer service replied to you on September 8, since then we are waiting for your reply, as well as the after-sales service sheet.
We are waiting for your reply, Kind regards,
We are waiting for your reply, Kind regards,
1
/5
★☆☆☆☆
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Verified Buyer
purchased on 03/08/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
1
/5
★☆☆☆☆
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
Acheteur Vérifié
purchased on 02/09/2021
Translated review
Answer from 1001hobbies
Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.