/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Material conforms but can do better for the light packaging.
Acheteur Vérifié
purchased on 11/12/2022
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3
/5
★★★☆☆
The package arrived on time but I paid to have the gift wrap done and they used a small sheet of paper and you can see everything inside.... I had to wrap it myself even though I paid for the gift wrap.... Otherwise everything was ok
Acquirente Verificato
purchased on 11/12/2022
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3
/5
★★★☆☆
Good service but please stop the American sales system of constant purchase offers; it works counterproductively as far as I am concerned.
Geverifieerde Koper
purchased on 28/10/2022
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3
/5
★★★☆☆
The site is great, the delivery is fast, but I would have liked a difficulty quota on the item when choosing because it's too difficult a model for me.
Acheteur Vérifié
purchased on 21/11/2022
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3
/5
★★★☆☆
Except for the customer service, who never pick up the phone and the standard shipping that takes 3 or 4 times longer than what it says on the website.... the rest is perfect
Comprador Verificado
purchased on 26/11/2022
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3
/5
★★★☆☆
1001 Hobbies has been a good source for tough to find European kits from makers like Heller models. While quite expensive, the Euro/ Dollar exchange rate is what it is.
The average rating is because of their awful packaging for overseas shipping.
Wrapping a very expensive kit with nothing but bubble wrap and tape?! Seriously?!
For what I paid in the price of the kits and shipping, I was awe struck by the way my $100+ Dollar order was shipped. I would gladly pay a little extra on top of the prices to have my orders properly boxed.
It's more than a little disappointing to spend this kind of money to have the goods shipped so carelessly.
Verified Buyer
purchased on 01/12/2022
2
/5
★★☆☆☆
The stock status indication is unreliable. No information on delays and delivery times was sent to me. Without my intervention, I think I would still be waiting for my parcel. However, following my request for a refund, this was carried out very quickly.
Acheteur Vérifié
purchased on 11/12/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Package received in terrible condition. I really don't recommend delivery by Mondial Relay. Fortunately the product is not damaged, I repeat myself but the delivery is to review sincerely
Acheteur Vérifié
purchased on 08/12/2022
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2
/5
★★☆☆☆
I have ordered multiple different orders with 1001 hobbies for Christmas. The first one was ordered back early November and I still haven’t got it. It is still processing not even out for delivery. I have been in touch with customer service and they told me to be patient. Out of my 3 orders for Christmas I have only received 1. Not sure if I’m going to receive them for Christmas to give as presents. Really disappointed.
Verified Buyer
purchased on 18/11/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. I see that one order is being processed for a refund, and the other is on its way. We hope it arrives before Christmas. Keep us informed! See you soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Had to wait over a month for my order. Although the delivery error was with bpost, I had to repeatedly ask 1001hobbies to find out the locations of my product. Nothing was done or communicated of my own accord. However, friendly in the communication that was there each time.
Geverifieerde Koper
purchased on 06/12/2022
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Answer from 1001hobbies
Hello, we are very sorry for the inconvenience, your feedback is important and will help us to improve our procedures. We are glad to hear that everything went well. Thank you for your message and have a nice day,
2
/5
★★☆☆☆
Very poor logistics
Vincent W.
purchased on 23/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
I took advantage of Black Friday to make these purchases. It's one of the rare occasions when you can get good prices on certain products, but generally speaking it's the least interesting offer on the market. I also wanted to buy a Dumas boat with an internal combustion engine, but the explanations concerning the technical specifications were insufficient or even non-existent for this product, so I preferred to postpone my purchase and look at the competition from across the Rhine.
Acheteur Vérifié
purchased on 28/11/2022
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3
/5
★★★☆☆
I give 3 stars only for the customer service which is very reactive, attentive and does its best to find solutions. On the other hand, 15 days to receive my parcel, and yet specified in stock at the time of my order. Moreover, given the price, it is not normal at all that the parcel (cardboard where the model is) is badly packed and thus cardboard damaged! that does not look good to offer. For the model and painting that I received, I hope that all is in conformity because I do not know anything about it.
Acheteur Vérifié
purchased on 22/11/2022
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3
/5
★★★☆☆
Delivery time was acceptable considering where it was shipped from. However, communication was pathetic!! It took three emails to finally get a response from someone in France in broken English with a tracking number and how it was being delivered. Tracking was still a problem. I also tried calling the two U.S. phone numbers during normal business hours leaving a detailed message and return phone number. No one ever called. I would give customer service a rating of 0 out of 10. Otherwise, the item did arrive in good condition via USPS.
Verified Buyer
purchased on 19/11/2022
2
/5
★★☆☆☆
Long delivery time, lack of clarity about availability when ordering, which generated an error. Virtually no chance to communicate. On the first order it is not at all clear that the store is outside Italy. I received a coupon (11€ refund) that would force me to place a new order. I asked for a refund, but received no response. Keep the 11€, but you lost a customer.
Acquirente Verificato
purchased on 21/10/2022
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Answer from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! We are sorry about the situation. Unfortunately, we opted for a coupon because we cannot refund you without returning the product. If you prefer this method, please send an email to [email protected] Our customer service teams are happy to assist you. Thank you for your trust in 1001Hobbies
3
/5
★★★☆☆
The item received is good but there were problems with the shipping address
Acquirente Verificato
purchased on 02/12/2022
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3
/5
★★★☆☆
Disappointed, almost 10 days to receive my package at 9.90€ postage, it's expensive, especially since there was only one item to prepare. The box was badly taped, the label was coming off, the letter carrier told me I was lucky that my parcel had arrived safely!
Acheteur Vérifié
purchased on 29/11/2022
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3
/5
★★★☆☆
For items declared as "immediate delivery" on the site, I had to send two messages of "complaint" before receiving my parcel after 10 days of waiting. My order had obviously not been prepared, because delivered to the carrier, it was delivered to me the next day. Satisfied with the site and the products, but very disappointed with the service in this case.
Acheteur Vérifié
purchased on 23/11/2022
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2
/5
★★☆☆☆
Part given to be in stock is not. No advanced delivery date for this part. For other parts, delivery time too long.
Acheteur Vérifié
purchased on 09/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We apologize once again for the unavailable item. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
Long delivery times, it took over a week for the parcel to be posted.
Verifizierter Käufer
purchased on 27/11/2022
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2
/5
★★☆☆☆
Too expensive and very long lead times. Sale without stock.
Acheteur Vérifié
purchased on 22/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are essential to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
The orders I have placed are taking much longer to be delivered than what it says on the web. I have phoned and emailed them and they never reply .... I am certainly not getting a good deal.
Comprador Verificado
purchased on 21/11/2022
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3
/5
★★★☆☆
Long lead time for stock Ordered 23/11 received 07/12
Acheteur Vérifié
purchased on 23/11/2022
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2
/5
★★☆☆☆
Standard delivery from belgium to netherlands takes over 3 weeks , a package from japan is even faster. better to mention that specifically so a faster -and more expensive- method can be chosen.
Geverifieerde Koper
purchased on 18/11/2022
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Answer from 1001hobbies
Hello, thank you for your feedback, your opinion counts heavily. I notice that on one of the products (the beads) it is clearly stated that there is a waiting period of several weeks "In stock with our supplier, shipped from our warehouse within 1-2 weeks of your order", while the product is ordered from our supplier. We are sorry if this was not clearer. If in doubt, please contact our customer service: [email protected] or +31 (0)85 80 81 159. Have a nice day. Translated with http://www.DeepL.com/Translator (free version)
3
/5
★★★☆☆
Everything was fine. However I received an order of Tamiya paints with no name and no reference. Although the fault may be the manufacturer's, however they have not been able to fix it.
Comprador Verificado
purchased on 30/11/2022
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3
/5
★★★☆☆
In a bubble envelope, do not send
Comprador Verificado
purchased on 30/10/2022
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2
/5
★★☆☆☆
1st order last year, 3D wooden puzzle, 2 months before delivery and 3 telephone reminders, with broken promises.
Acheteur Vérifié
purchased on 20/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
2
/5
★★☆☆☆
Delivery took longer than expected, with the wrong tracking for Belgium. He told me I had received it when I hadn't. 2 weeks late.
Acheteur Vérifié
purchased on 28/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
2
/5
★★☆☆☆
Very nice product, nothing to say. On the other hand, I had to wait more than a month for my order to be sent ... A friendly customer service representative never got back to me as agreed to find out the status of my order! Very disappointed!
Acheteur Vérifié
purchased on 27/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
The deadlines shown on the website are not what they are in the end at the time of delivery.
Comprador Verificado
purchased on 21/11/2022
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