/5
★★★★☆
based on 36827 reviews published
★★★★☆
based on 36827 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Celà does not correspond to my order, missing the piceaux is paint??? tées mécomptant!!!
Acheteur Vérifié
purchased on 21/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an e-mail to [email protected] so that they can help you. Good day, 1001hobbies customer service.
3
/5
★★★☆☆
I received an order for Tamiya paints, which have no identification.
Comprador Verificado
purchased on 15/11/2022
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2
/5
★★☆☆☆
I am sorry, 40 days x receive the goods is really too much. You should have written it down. Or at least not charge the expenses that are expensive anyway.
Acquirente Verificato
purchased on 13/10/2022
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Answer from 1001hobbies
Hello, thank you for your message which is important to us. We are sorry for this exceptional delay: one of the items was temporarily out of stock. We are glad to hear that everything went well. Have a great day!
2
/5
★★☆☆☆
Have to wait a very long time
Geverifieerde Koper
purchased on 18/10/2022
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Answer from 1001hobbies
Bonjour, Merci pour votre message important pour nous. Toutes nos excuses pour cette attente. Nous avons effectué un réassort afin que cette situation ne se reproduise plus. Merci pour votre patience et bonne journée
3
/5
★★★☆☆
Very long shipping times
Acheteur Vérifié
purchased on 11/10/2022
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2
/5
★★☆☆☆
It has taken a very long time to arrive
Comprador Verificado
purchased on 26/10/2022
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Answer from 1001hobbies
Dear customer, Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Please believe that this is not representative of our company's services. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
2 months of waiting!
Acheteur Vérifié
purchased on 17/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] to see what we can do. Good day, 1001hobbies customer service.
2
/5
★★☆☆☆
Package delivered on time, but paint dried on arrival and parts missing
Acheteur Vérifié
purchased on 05/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, but please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] with photos so that we can find a solution. Thank you and have a nice day! 1001hobbies customer service.
3
/5
★★★☆☆
Preparation time too long (more than 2 weeks for my order of 2 items). Otherwise a lot of products in stock is good.
Acheteur Vérifié
purchased on 17/10/2022
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2
/5
★★☆☆☆
Bad experience, 1 month delay in delivery, with explanations supported by a very poorly explained shipping procedure at the time of sale.
Comprador Verificado
purchased on 05/10/2022
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Answer from 1001hobbies
Dear customer, Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Please believe that this is not representative of our company's services. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
Crushed box. I complained but with no response
Acquirente Verificato
purchased on 23/10/2022
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Answer from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! I will call customer service again for a quick response. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
Paint cans do not fit into the notches. Unpractical for this purpose.
Comprador Verificado
purchased on 02/11/2022
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3
/5
★★★☆☆
No news of missing product
Acheteur Vérifié
purchased on 16/09/2022
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3
/5
★★★☆☆
The boxes were very deformed due to transport, please use more rigid packaging.
Acheteur Vérifié
purchased on 27/10/2022
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2
/5
★★☆☆☆
Express shipping paid and 7 days delivery time because warehouse in France. But this is concealed. No response to emails and internal chat. Hotline is never answered. Spent 20 euros for express shipping for nothing and no refund or response.... Too bad because everything else was OK. But there's really room for improvement in customer service... Too bad
Verifizierter Käufer
purchased on 26/10/2022
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Answer from 1001hobbies
Bonjour à tous ! Nous vous remercions d'avoir pris la peine de nous signaler cet incident. We present to you our most sincere apologies for this incident. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées, Le service clientèle de 1001hobbies.
3
/5
★★★☆☆
Packaging and article are very satisfactory. Delivery takes too long. With other suppliers it is faster
Geverifieerde Koper
purchased on 26/10/2022
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3
/5
★★★☆☆
Poorly packaged in the shipping box, not wedged....the small pieces have tumbled into the inner box ... box not taped, I hope there is nothing missing ... otherwise very fast shipping
Acheteur Vérifié
purchased on 26/10/2022
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2
/5
★★☆☆☆
Delivery time not respected...
Acheteur Vérifié
purchased on 13/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Delivery times were respected (> 2 d), it is the shipping times that unfortunately took longer because it was an item on order. Have a nice day 1001hobbies customer service.
3
/5
★★★☆☆
Delivery to the relay point very good . ordering models , I am disappointed with the model that comes from Poland the parts are very rough .
Acheteur Vérifié
purchased on 25/10/2022
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3
/5
★★★☆☆
Disappointed by the delivery time and the lack of credible information in the order tracking, even if this is the result of a computer and telephone server problem. In addition, a delivery note with the parcel would be useful to help verify the presence of all the items ordered.
Acheteur Vérifié
purchased on 18/10/2022
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3
/5
★★★☆☆
I was completely satisfied with the order, including the choice on the internet, which I will certainly return to. Only the delivery left something to be desired.
Acheteur Vérifié
purchased on 15/10/2022
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3
/5
★★★☆☆
No problem with the order, choice of products or delivery, very satisfied. Unfortunately, of the two candles I ordered, one didn't work (the resistor didn't light and the candle got very hot) and the second worked fine. Half satisfied
Acheteur Vérifié
purchased on 26/09/2022
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3
/5
★★★☆☆
Delayed delivery and boxes of models crushed on arrival
Acheteur Vérifié
purchased on 02/10/2022
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3
/5
★★★☆☆
A bit misleading, thought I was using a UK based depot, products were available straight away del 3-4 days, didn't arrive, chased up to be told coming from France a week later, looking at other reviews this is not 1st others have had same situation.. When placing order should state where products are coming from, probable use again though
Verified Buyer
purchased on 08/10/2022
3
/5
★★★☆☆
Delivery was incomplete at first; problem did eventually get resolved after contacting customer service 2x.
Geverifieerde Koper
purchased on 12/10/2022
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3
/5
★★★☆☆
NOT DAVIS
Acheteur Vérifié
purchased on 19/10/2022
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2
/5
★★☆☆☆
Hello, my note is the reflection of my order placed on October 03 and received on October 21 after I called 3 times. on the RC model tamiya mainly you have 90% of the range on your site available within 15 days at T2M but your database is not up to date! if it's not available at T2M, you still take 15 days. i, the customer, know more than the advisers on the phone, and that's not it at all! what's more, you're on average 40% more expensive than most stores representing the TAMIYA brand for options and spare parts for TAMIYA models. in short, you don't do anything right apart from making money. you've lost a customer who's very passionate about this brand.
Acheteur Vérifié
purchased on 03/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize if you are not satisfied with your customer experience. Your feedback is very important to us. Prices are calculated automatically, and despite our vigilance, errors do occur: in such a case, please do not hesitate to send us an e-mail or a message on the networks to alert us. As for lead times, I'm not sure I understand: for products listed on order, there is indeed a maximum 15-day dispatch period, to which you must add a delivery period. Please email us at [email protected] or call us on 01 79 73 68 76. Have a nice day 1001hobbies customer service.
3
/5
★★★☆☆
I'm only talking about the model department: payment, delivery, telephone assistance: very good; large selection, especially of small-scale figurines. It should be possible to place items in the shopping basket without going through the product details, and a historical period criterion should be used for searches; non-competitive prices except for sales or clearance sales.
Acheteur Vérifié
purchased on 30/09/2022
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3
/5
★★★☆☆
Parcel arrived on time but packaging crushed in letterbox
Acheteur Vérifié
purchased on 14/10/2022
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3
/5
★★★☆☆
I was initially impressed by the great price. So I ordered immediately. Then searched for reviews and....oh shock found many negative ones. Waited and checked the shipment status again and again. Suddenly it said "not available". Checked the website and found out that the kit would not be available for another week, even if ordered immediately. I waited and...got lucky! and received the kit at the end of the week after all, which means a delivery time of two weeks, which is understandable when you know that they are based in France and not in Germany as the name suggests!
Conclusion: Despite the tempting prices and the low postage, not necessarily the first choice when ordering.
Verifizierter Käufer
purchased on 01/10/2022
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