Reviews 1001hobbies

The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game

The product was broken on arrival. Parts more fragile than usual Manual not clear

Deception

Packaging too soft, flattened mock-up box.

Badly calmed brush loses its bristles to paint

I just keep buying it and it drops in price, what a coincidence.

I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.

Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.

Too long

The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made

Not quite the quality you'd hoped for

Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.

Order error

I ordered the model kit and the advert stated immediate shipping but it took two days to ship arrived quite a few days after the estimated arrival time. Having said that it arrived in decent condition and the kit seems to be intact. Still not happy considering the cost of postage.

I'm missing a puzzle

My delivery was blocked due to an out-of-stock condition on three items (not visible when I placed the order... too bad! ). Delivery took a fortnight and was unblocked following my reminder. Well, all's well that ends well! But we can do better! Thank you so much.

Prices for kits are quite high, postage rates are stratospheric

Very disappointed with the wait despite reminder requests no way to communicate with you

Received on time. The outside of the parcel was perfect, but inside the packaging was damaged. Quality of preparation not great

Order of April 28th received on June 9th Too long

Response to order was prompt and adequate. Did find 3 weeks between time of order and time of delivery to be very long.

The time between ordering and delivery takes way too long.!1 in my facade almost 3 weeks !!! with no notice or notification.

Thought I was buying from the uk as the web site was .co.uk took ages to arrive as it was from France, had I known this then would have expected a longer delivery time, will buy from them again when not needed quickly, products were as described and packed well

They don't answer to the mails...

Order (display case) received in poor condition; the case broken, probably due to poor packaging for transport. A small box, containing the case; in a large cardboard box with a tiny bit of crumpled paper for cushioning. Out of the dozen or so 1001 Hobbies shipments, this is the only time this kind of incident has occurred.

Message delivery info to be reviewed......

Bag stained and damaged in places

Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.

Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.

Finally got my order and everything is fine

Extensive catalog and fast shipping.

Received my package only in the bubble wrap with minor box damage. I consider that lucky because most items are usually bubble wrapped then placed in a box for shipping.

Delays too long as usual

Package sent from France to Canada thru the post office was only bubble wrapped!?! Won't use them again!!!!

Good but an order that comes in small pieces without sufficient explanation.information on shortages to be improved.

It was stopped at customs and I had to pay more for it.

The time until receipt was very long, and the information on the status of the order in the meantime was poor.

Required paint colors were not on the site, so I had to order them later after I received the kit.

OK on delivery - after care service awful. Possibly due to language and translation....did not realise it was eu rather than UK bases....

I regretted that the packages were so badly made and not very serious.