/5
★★★★☆
based on 37278 reviews published
★★★★☆
based on 37278 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not received
Geverifieerde Koper
purchased on 01/12/2021
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1
/5
★☆☆☆☆
12 days to receive an order, it will arrive sooner if you walk.
Comprador Verificado
purchased on 28/11/2021
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1
/5
★☆☆☆☆
They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).
Comprador Verificado
purchased on 18/11/2021
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1
/5
★☆☆☆☆
The package did not arrive
Acquirente Verificato
purchased on 09/11/2021
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1
/5
★☆☆☆☆
Delivery took 4 weeks and one item has still not been delivered.
Verifizierter Käufer
purchased on 07/11/2021
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1
/5
★☆☆☆☆
They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.
Geverifieerde Koper
purchased on 27/11/2021
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1
/5
★☆☆☆☆
I am still waiting for my order !!!!!!
Geverifieerde Koper
purchased on 27/11/2021
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1
/5
★☆☆☆☆
Ridiculously long wait for my order
Geverifieerde Koper
purchased on 17/11/2021
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1
/5
★☆☆☆☆
Very bad because they are supposed to have delivered the package to someone other than me.
Comprador Verificado
purchased on 03/11/2021
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1
/5
★☆☆☆☆
I paid $45.99 extra for express shipping to make sure the order arrived before I left the address I was at at the time. When I remembered to check, 1001hobbies never sent it. I emailed to cancel the order because I would not be at that address by the time it would arrive - in fact I would be out of the country, but instead of cancelling the order, they happily announced that they just sent it. I complained again after it arrived, explaining again the situation and saying now I have bother a friend and pay international shipping if I want it order. I also said I would never order from them again. So 1001hobbies replied offering me free shipping on my next order! So just a play to get more money out of me instead of compensating me for my extra expenses. Very unpleasant experience and I do not at all recommend this company.
Verified Buyer
purchased on 31/10/2021
1
/5
★☆☆☆☆
Delivery time far too long !!!!
Acheteur Vérifié
purchased on 11/11/2021
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1
/5
★☆☆☆☆
Took 4 weeks for myn package to arrive. Zero communication from their side
Geverifieerde Koper
purchased on 02/11/2021
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1
/5
★☆☆☆☆
12 days after purchase I still have not received the puzzle.
Acquirente Verificato
purchased on 15/11/2021
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1
/5
★☆☆☆☆
There is poor order tracking... if we don't ask where our items are, we wait without any news... and on top of that, the items are out of stock 4 weeks after placing the order and without any compensation!!!!
Acheteur Vérifié
purchased on 26/10/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
My first order included a model that was missing parts to which I received a credit that was immediately absorbed on unasked for express shipping. The mistake ended up costing me more money than if I hadn't had a discount at all and it was sent by regular mail. No clarification on the back office change was given other than it happened "thanks to your [my] discount."
Verified Buyer
purchased on 15/11/2021
1
/5
★☆☆☆☆
Customer service and shipping are an imposition. Alleged German customer phone is redirected to France for a high fee.
Verifizierter Käufer
purchased on 14/11/2021
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Answer from 1001hobbies
Hello, thank you for your e-mail. We regret this incident and would like to apologize to you. We would like to inform you that the numbers to France are completely free of charge and you do not have to pay any fees
1
/5
★☆☆☆☆
In this case he should have been more precise in the description and methods of assemblies required
Acquirente Verificato
purchased on 20/10/2021
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Answer from 1001hobbies
Hello, Thank you for your comments.Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding,1001HOBBIES
1
/5
★☆☆☆☆
Absolutely worst scam I have ever fell for. And to think you would even tell me to pay to send it back for a refund. First I did not know I was buying from a foreign company. Second, the product looks nothing like what I ordered from.
Verified Buyer
purchased on 03/10/2021
Answer from 1001hobbies
Hello ,
Sorry for your desappointment but regarding the country on where we are based it isclearly mentionned on the website , and for the products the description sheet was having all the information needed before buying the product
Best regards
Sorry for your desappointment but regarding the country on where we are based it isclearly mentionned on the website , and for the products the description sheet was having all the information needed before buying the product
Best regards
1
/5
★☆☆☆☆
I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.
Acheteur Vérifié
purchased on 16/10/2021
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Answer from 1001hobbies
Dear customer.
First of all, we apologize for the inconvenience. However, at our last exchange, we are waiting for the pictures of your product.
On the other hand, we can't send an after-sales service if we don't have all the information we need to call on our suppliers. Thank you for your understanding. Sales department.
Dear customer.
First of all, we apologize for the inconvenience. However, at our last exchange, we are waiting for the pictures of your product.
On the other hand, we can't send an after-sales service if we don't have all the information we need to call on our suppliers. Thank you for your understanding. Sales department.
1
/5
★☆☆☆☆
Invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto
Comprador Verificado
purchased on 28/10/2021
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Answer from 1001hobbies
Salve, Grazie per il suo commento e ci scusiamo. Aspettiamo la tua email a [email protected]. Vi ringraziamo per il vostro tempo e ci scusiamo di nuovo.
Customer service of 1001hobbies.
Customer service of 1001hobbies.
1
/5
★☆☆☆☆
I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article
Acheteur Vérifié
purchased on 28/10/2021
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Answer from 1001hobbies
Thank you for your comment. The 1/72 decal sheets are rarely on an A4 sheet. We regret that you are disappointed, but if you wish, you can return the item to us.
Sincerely, Laure
Sincerely, Laure
1
/5
★☆☆☆☆
They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.
Comprador Verificado
purchased on 16/10/2021
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Answer from 1001hobbies
Dear Mr. Dear Mr. As a result of the photo sent, we inform you that we have resent the product. We wish you a good day.
1
/5
★☆☆☆☆
I am still waiting for an answer on the aircraft's center of gravity (CG very important for flying).
Comprador Verificado
purchased on 17/09/2021
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Answer from 1001hobbies
Sir, Thank you for your understanding. Please be informed that we sent you the reply by email 5 weeks ago.
Please email us at [email protected] With kind regards, 1001 hobbies Customer Service.
Please email us at [email protected] With kind regards, 1001 hobbies Customer Service.
1
/5
★☆☆☆☆
Unfortunately very bad! I never received the correct invoice, although I contacted them several times by e-mail and telephone. Once and never again.
Verifizierter Käufer
purchased on 10/09/2021
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1
/5
★☆☆☆☆
Big delivery problems. Long delivery time, incompetent shipping service, but customer service (Laure) is fighting to rectify the situation.
Acheteur Vérifié
purchased on 09/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer.
Good day 1001hobbies customer service
Good day 1001hobbies customer service
1
/5
★☆☆☆☆
Sale of products out of stock, 3 weeks elapsed between the day of order and the day of receipt
Acheteur Vérifié
purchased on 24/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Received the day after I ordered, so far so good... I open the box... Pfff Very very disappointed, poor quality model, very succinct, I found the models of my childhood cheap ... On the other hand, I don't think this one is worth the 53 euros paid. Model for children only.
Acheteur Vérifié
purchased on 07/10/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
No response to e-mails
Acheteur Vérifié
purchased on 14/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We have not received any mail from you, except your payment confirmation.
We invite you to send us an e-mail to [email protected] Good day 1001hobbies customer service.
We have not received any mail from you, except your payment confirmation.
We invite you to send us an e-mail to [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Order arrived quickly, unfortunately one item was missing. Two weeks later something completely different arrived. Wrong article for the description and / or wrong article number. Now I'm getting my money back, even though the correct item would have been available. They must have realized that it was cheaper this way. I will never order here again
Verifizierter Käufer
purchased on 24/09/2021
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Answer from 1001hobbies
Hello, thank you very much for your comment. Your opinion is very important to us. Please send an email to [email protected] to contact our customer service.
Thank you for taking the time, see you soon 1001 hobbies customer service.
Hello, thank you very much for your comment. Your opinion is very important to us. Please send an email to [email protected] to contact our customer service.
Thank you for taking the time, see you soon 1001 hobbies customer service.
1
/5
★☆☆☆☆
Do not reply to complaint e-mails Very long delivery times: mark as in stock items that are then declared as awaiting delivery Do not check that items match orders
Acheteur Vérifié
purchased on 16/09/2021
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Answer from 1001hobbies
Dear Sir, We regret your comment. We have answered all your emails and we thank you for checking your spam. A return form was sent on 04/10/21 for the return of the products.
Please contact our customer service department on 01 79 73 68 76.
We will deal with your concern as soon as possible.
Sincerely 1001hobbies.fr customer service
Please contact our customer service department on 01 79 73 68 76.
We will deal with your concern as soon as possible.
Sincerely 1001hobbies.fr customer service