Reviews 1001hobbies

I regretted that the packages were so badly made and not very serious.

Package received almost a month after order (for two items advertised as "in stock").

The reason is because of the slowness in sending the product and if the cause is that some of them had not yet received it when the customer bought it, it seems to me not very serious. It has taken 12 days from Madrid to Barcelona, when in 15 days I have received shipments from China.

Longer delivery than stated.

A large number of references but a very long delivery time +10 days to receive a parcel where items are missing. Despite my reminder, I'm still waiting for a return and a reminder from customer service.

The site (in miniature motorcycles) is supplied, but the advertised availabilities are unreliable!

Great site - great price! First order delayed compared to what was advertised + one product that doesn't fit in our opinion (maybe bad luck). Otherwise, everything else is great! You can trust them.

Top order and delivery, but the color of the blue paint ordered was absolutely not what was shown on the website.

Great prices, but headaches to go with it. Mostly on processing and shipping. I paid a processing fee, and it took almost a mont to ship and when it did, all they did was bubble wrap the item. No box. Of course the item shows up damaged. Now they want me to pay shipping to send it back. Good price, but be aware.

Several weeks to receive a credit note after returning an order, with reminders by e-mail, never a reply by phone despite calls during opening hours... Obliged to pay shipping costs each time (product return and new order)... Delivery in a box that was much too large and poorly sealed: 1 board game with damaged box. Less presentable gift :(((

My item was sealed but worn/broken so was no use to me

Very poor quality brush

I am satisfied , but the delivery did take a long time.

Too long delivery time promised days it ended up being approx. 15

They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error

Insufficient packaging, delivery options very poorly explained, late delivery without notice.

Customer service is responsive

Clear order, but poorly prepared, a decal sheet is not a resin kit.

Was promised shipping within 24h. Didn't receive the order until 8 days later!

Heli in order, but both batteries defective. Probably stored for too long...?

Late delivery

Delay in the delivery of the order.

Delivery time much too long, information in advance about delivery date did not fit

Disappointed by the size i bought a rc car but in all the description there is no way to have the size of the car apart (Typically, a miniature car at 1/18 will be 18 times smaller than the real car.) but what is the real size ??

My order arrived well, but I had a problem. After placing the order, I did not receive an email confirming the shipment. I opened a ticket on the website, telling what had happened, and they replied that the post office had lost my package and that they could ship it without an item (which they no longer had). The next day, I was informed that the package had indeed been shipped back and arrived the next day. That is, if I had not opened a call about the order, I might not have received the order.

For a first, it was a first... to be continued!

It was very easy to find my way around the site. The only thing that didn't fit was the description of the product. Customer service did reply, but only very late and not in German.

They do not meet the delivery times indicated on the page. I had to contact them to find out what was going on and they shipped it almost a month later.

Not very proactive with communications after order placed, then multiple emails stating order on it's way when it had already been received ! Goods well packed and were as expected.

Error in the detail of the model voluntary or not model scale 1/200th this one does not make it. 1/200th is equal to 35, to 40 cm and here it's 14 cm given the promotional price I should have ?? in real life this is the size of the box of the 1/200th model made in china I put 3 stars for the delivery time, please be more precise in the detail of your model articles.

No indication that import duty applies

Sbagliato numero articolo sul catalogo Roden; per avere un altro modello in sostituzione di quello che mi è stato inviato sbagliato,ho dovuto inviare 4 Email ed aspettare oltre un mese per la consegna.

Shipping took a bit longer than expected but other than that, everything else was fine

While they got 2/3 of the order correct, they shipped an item that was incorrect. The item they shipped was no where even near close to what I paid for. Getting a refund on that item, or the item was difficult and required multiple e-mails to resolve. They opted to refund the cost of the item, but did not refund the added shipping cost they charged me. I will not be ordering from them again, and would advise others to avoid doing business with them.

I'm still waiting for a reply for the figurine I ordered in February.

Box not suitable for the size of the product, you folded the top of the box.

The order took far too long to reach me.

My order included 6 models, and 5 out of 6 were the right ones. Surprising response, at first I get a reply asking for photos. Then they wrote to me asking me to send back the model that didn't correspond to the order, without even giving me any information about the one that was expected... finally, as trust reigns, they told me they'd send me the other one after I'd returned the wrong model. Commercially speaking, it's very average, and what's more, it's up to me to go fishing for information... great, guys! Too bad you're the only ones to distribute metal earth in France.

I did not receive the product that I ordered. I have been in contact with customer service and I anticipate the problem will be resolved.

Dropped the price of a purchased item hours after I purchased. Contacted them to see if they would refund the difference. Didn’t even reply back.