/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Item has still not arrived. Poor reply when I questioned delivery date.
Verified Buyer
purchased on 04/11/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that you have chosen a shipment without tracking number and therefore we are not able to know where the package is. As such we will reship your order. Thank you for your feedback,
3
/5
★★★☆☆
Pass
Acheteur Vérifié
purchased on 01/11/2022
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3
/5
★★★☆☆
... average. Everything was announced in stock, but more than 3 weeks for preparation and delivery. Next time I'll order from China myself...
Acheteur Vérifié
purchased on 08/10/2022
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3
/5
★★★☆☆
I was happy with my order, the figurines are very beautiful but I was disappointed with the delivery which was very long.
Acheteur Vérifié
purchased on 09/10/2022
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3
/5
★★★☆☆
Communication was super bad via email. Had to call and got someone who spoke english on the phone who confirmed that something had gone wrong with the payment. She then initiated the order and promised that the package would arrive after 3 days.not so.was over a week later.so about 3 weeks after I had originally ordered it. No more orders for me with this company until she gets her act together.
Geverifieerde Koper
purchased on 08/11/2022
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3
/5
★★★☆☆
Awaiting SAV return
Acheteur Vérifié
purchased on 02/11/2022
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3
/5
★★★☆☆
I will focus on three aspects of this review on the shop: the website, the communication, and the shipping.
The website is great! Everything is clear and easy to find and search. Nothing is glitchy and photos are very clear and descriptive of the item you're going to purchase. What you see in the picture is what you're going to get!
The emails and communication is a bit awkward. The only original email I received when I made the purchase was the notification from PayPal, NOT Hobbies1001. So I had to screenshot the purchase confirmation on my browser and luckily I downloaded the invoice before closing the tab. I'm only bringing this up because most people immediately close the tab when they finish making a purchase and so if they don't download or screenshot the information, then they don't have any way of contacting with their invoice info. This was a pre-order item so when it was past two weeks after the estimated date I sent them an email. The response was within 24 hours and they assisted me easy and provided me with a shipping confirmation! So in some aspects they could improve with their communication and maybe create an automated system where we get the invoice in our email, especially considering they offer pre-order items. I waited 2 and a half months and I still had to send them an email about my item and I knew if I hadn't saved a screenshot of my invoice I wouldn't have that info when I inquired. But when I actually had to contact a person, it was quick and easy and they were very helpful!
The shipping needs to be better. I was very disappointed. The package was literally just 2 layers of bubblewrap and packing tape with the label taped on top. The box of the figure was cracked open. Luckily the figure was fine but they really should have shipped with a cardboard box and packing paper. Collectors who display their figures in box would definitely be livid to see the box crushed in transit. Especially considering I paid $17 for shipping the least I expect is that it comes in a cardboard box.
Verified Buyer
purchased on 07/09/2022
3
/5
★★★☆☆
Site navigation is correct and delivery is good. As for the product, a model of a WW2 aircraft, you should have specified ALL the characteristics of the product (number of parts, quality of manufacture, finish, etc.) The quality of the model is really very disappointing (SMER brand to be avoided) even if the price was low. If I had had more details, I would not have bought it ...
Acheteur Vérifié
purchased on 19/11/2022
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2
/5
★★☆☆☆
Celà does not correspond to my order, missing the piceaux is paint??? tées mécomptant!!!
Acheteur Vérifié
purchased on 21/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an e-mail to [email protected] so that they can help you. Good day, 1001hobbies customer service.
3
/5
★★★☆☆
I received an order for Tamiya paints, which have no identification.
Comprador Verificado
purchased on 15/11/2022
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2
/5
★★☆☆☆
I am sorry, 40 days x receive the goods is really too much. You should have written it down. Or at least not charge the expenses that are expensive anyway.
Acquirente Verificato
purchased on 13/10/2022
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Answer from 1001hobbies
Hello, thank you for your message which is important to us. We are sorry for this exceptional delay: one of the items was temporarily out of stock. We are glad to hear that everything went well. Have a great day!
2
/5
★★☆☆☆
Have to wait a very long time
Geverifieerde Koper
purchased on 18/10/2022
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Answer from 1001hobbies
Bonjour, Merci pour votre message important pour nous. Toutes nos excuses pour cette attente. Nous avons effectué un réassort afin que cette situation ne se reproduise plus. Merci pour votre patience et bonne journée
3
/5
★★★☆☆
Very long shipping times
Acheteur Vérifié
purchased on 11/10/2022
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2
/5
★★☆☆☆
It has taken a very long time to arrive
Comprador Verificado
purchased on 26/10/2022
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Answer from 1001hobbies
Dear customer, Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Please believe that this is not representative of our company's services. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
2 months of waiting!
Acheteur Vérifié
purchased on 17/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] to see what we can do. Good day, 1001hobbies customer service.
2
/5
★★☆☆☆
Package delivered on time, but paint dried on arrival and parts missing
Acheteur Vérifié
purchased on 05/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, but please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] with photos so that we can find a solution. Thank you and have a nice day! 1001hobbies customer service.
3
/5
★★★☆☆
Preparation time too long (more than 2 weeks for my order of 2 items). Otherwise a lot of products in stock is good.
Acheteur Vérifié
purchased on 17/10/2022
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2
/5
★★☆☆☆
Bad experience, 1 month delay in delivery, with explanations supported by a very poorly explained shipping procedure at the time of sale.
Comprador Verificado
purchased on 05/10/2022
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Answer from 1001hobbies
Dear customer, Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Please believe that this is not representative of our company's services. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
Crushed box. I complained but with no response
Acquirente Verificato
purchased on 23/10/2022
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Answer from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! I will call customer service again for a quick response. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
Paint cans do not fit into the notches. Unpractical for this purpose.
Comprador Verificado
purchased on 02/11/2022
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3
/5
★★★☆☆
No news of missing product
Acheteur Vérifié
purchased on 16/09/2022
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3
/5
★★★☆☆
The boxes were very deformed due to transport, please use more rigid packaging.
Acheteur Vérifié
purchased on 27/10/2022
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2
/5
★★☆☆☆
Express shipping paid and 7 days delivery time because warehouse in France. But this is concealed. No response to emails and internal chat. Hotline is never answered. Spent 20 euros for express shipping for nothing and no refund or response.... Too bad because everything else was OK. But there's really room for improvement in customer service... Too bad
Verifizierter Käufer
purchased on 26/10/2022
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Answer from 1001hobbies
Bonjour à tous ! Nous vous remercions d'avoir pris la peine de nous signaler cet incident. We present to you our most sincere apologies for this incident. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées, Le service clientèle de 1001hobbies.
3
/5
★★★☆☆
Packaging and article are very satisfactory. Delivery takes too long. With other suppliers it is faster
Geverifieerde Koper
purchased on 26/10/2022
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3
/5
★★★☆☆
Poorly packaged in the shipping box, not wedged....the small pieces have tumbled into the inner box ... box not taped, I hope there is nothing missing ... otherwise very fast shipping
Acheteur Vérifié
purchased on 26/10/2022
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2
/5
★★☆☆☆
Delivery time not respected...
Acheteur Vérifié
purchased on 13/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Delivery times were respected (> 2 d), it is the shipping times that unfortunately took longer because it was an item on order. Have a nice day 1001hobbies customer service.
3
/5
★★★☆☆
Delivery to the relay point very good . ordering models , I am disappointed with the model that comes from Poland the parts are very rough .
Acheteur Vérifié
purchased on 25/10/2022
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3
/5
★★★☆☆
Disappointed by the delivery time and the lack of credible information in the order tracking, even if this is the result of a computer and telephone server problem. In addition, a delivery note with the parcel would be useful to help verify the presence of all the items ordered.
Acheteur Vérifié
purchased on 18/10/2022
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3
/5
★★★☆☆
I was completely satisfied with the order, including the choice on the internet, which I will certainly return to. Only the delivery left something to be desired.
Acheteur Vérifié
purchased on 15/10/2022
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3
/5
★★★☆☆
No problem with the order, choice of products or delivery, very satisfied. Unfortunately, of the two candles I ordered, one didn't work (the resistor didn't light and the candle got very hot) and the second worked fine. Half satisfied
Acheteur Vérifié
purchased on 26/09/2022
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