/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I had to wait more than 15 days for my order to be shipped even though everything was in stock and available. The Colis Privé service used ėt sucked. I was warned that the driver couldn't find my address, something I don't understand, I live in a small town, not a remote country place. Now it's up to me to travel 25km to pick up my parcel at a relay point. Not happy at all.
Acheteur Vérifié
purchased on 19/07/2021
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Answer from 1001hobbies
Mr Hartley, Thank you for your comment. When you placed your order, we informed you that the wood glue was not in stock. We then split the order so that you could receive the other products.
We regret that the private parcel service did not meet your expectations.
Thank you for your understanding, 1001hobbies customer service.
We regret that the private parcel service did not meet your expectations.
Thank you for your understanding, 1001hobbies customer service.
1
/5
★☆☆☆☆
One of the products was not what I ordered
Comprador Verificado
purchased on 16/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. Our customer service will contact you as soon as possible and give you a quick solution.
Thank you for your time.
Sincerely, 1001hobbies Customer Service.
Thank you for your time.
Sincerely, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
Immediate cancellation of the item on the same day was simply ignored, absolutely no recommendation for consumers...
Verifizierter Käufer
purchased on 13/07/2021
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Answer from 1001hobbies
Mr. Lier, we are sorry, but we have not received your cancellation. Customer Service has therefore sent you a return slip. We are waiting for the return and will refund you the purchase price for this product, thank you!
Laure
Laure
1
/5
★☆☆☆☆
I received the order incomplete and they did not send me back what was missing.
Acheteur Vérifié
purchased on 31/05/2021
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Answer from 1001hobbies
Hello Mr Molin, Thank you for your comment. We would like to inform you that we have recovered the product and are awaiting its return before proceeding with the refund. We apologize for the inconvenience.
Sincerely, 1001 hobbies customer service.
Sincerely, 1001 hobbies customer service.
1
/5
★☆☆☆☆
Everything as requested. Thank you.
Verifizierter Käufer
purchased on 07/07/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
The products and variety on 1001hobbies.de are excellent. However, the service is disastrously poor. I have been trying to return some items for over 3 weeks and have received neither a confirmation of my return request nor a reply to my emails. I really have to question this system. It's complicated, time consuming and doesn't work, which makes me not want to order here again.
Verifizierter Käufer
purchased on 20/06/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Easy and quick to find. But it says things are in stock and with the fastest express with ups delivered within 2 sagen. Extra 17.95 shipping costs paid and it took very long before the product is sent at all very bad
Geverifieerde Koper
purchased on 15/06/2021
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Answer from 1001hobbies
Sir, Thank you for your comments. Since we have 148,000 items on the site, we store some of our inventory with our suppliers.
That is why your product says "Shipping within 3 to 5 business days".
Therefore, your product was taken out of stock on 16/06/2021. It arrived on 22/06/2021 06:17:53. So you will be shipped on 22/06/2021 10:50:17 and you will be delivered on 24/06/21.
In short, the delivery time of your product was respected.
Thank you for your understanding, Thank you for your understanding, Laure
That is why your product says "Shipping within 3 to 5 business days".
Therefore, your product was taken out of stock on 16/06/2021. It arrived on 22/06/2021 06:17:53. So you will be shipped on 22/06/2021 10:50:17 and you will be delivered on 24/06/21.
In short, the delivery time of your product was respected.
Thank you for your understanding, Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Inventories are wrong: take stock
Acheteur Vérifié
purchased on 26/05/2021
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Answer from 1001hobbies
Mrs Simonet, Thank you for your comment. We understand and regret your disappointment. We would like to point out that we have 148,000 references on our website .... and part of our stock is held by our suppliers. We have refunded your money.
We apologize again.
Sincerely, 1001hobbies customer service.
We apologize again.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Website should have stated that stock was not held in the uk and import duty/vat was payable. The note that additional cost may be due to COVID was misleading. The import duty should have been stated before conformation of order.
Verified Buyer
purchased on 01/07/2021
Answer from 1001hobbies
Mr,
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
1
/5
★☆☆☆☆
Complaint already sent with supporting phoyos and awaiting response AND exchange for same product or refund
Acheteur Vérifié
purchased on 04/07/2021
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Answer from 1001hobbies
Hello, Once again we apologize for this incident. Our customer service will get back to you as soon as possible.
Sincerely, Laure
Sincerely, Laure
1
/5
★☆☆☆☆
Parcel sent late, then attempt at 4:50 am to deliver my parcel, relay point closed (normal). Customer service replied that the parcel had arrived, but nothing more, the same for mondial relay. Finally, the parcel arrived late. And broken object. Customer service asked me for a photo, offered me a refund if I returned the item or a discount if I kept my broken mug! I asked customer service how returns work, and never heard from them again! To flee!!!!!
Acheteur Vérifié
purchased on 17/06/2021
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Answer from 1001hobbies
Mrs Asse, We have sent you a return form to return the mug. As soon as we receive it, we will proceed to reimburse you.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Never ordered nor paid for this product but it was delivered to me anyway / no support available / in short a painter's website ...
Acheteur Vérifié
purchased on 10/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We regret your disappointment and assure you that this type of feedback is very important to us.
Thank you for your time. Sincerely, 1001hobbies customer service.
Thank you for your time. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
The item arrived damaged and so far I have not had any response to my E-mails to the company - I will probably have to ask my bank to initiate a claw back to see if I can get a refund that way - such a shame
Verified Buyer
purchased on 18/06/2021
Answer from 1001hobbies
Bonjour,
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
1
/5
★☆☆☆☆
Defective! First weeks of delay, then damaged shipping, then weeks of delay with the warranty. Beware of this supplier,
Verifizierter Käufer
purchased on 01/05/2021
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1
/5
★☆☆☆☆
Very bad. Order shipped from France wrapped in nothing but some bubble wrap! ANY model kit needs to boxed in a larger box and then padded with newspaper, bubble wrap etc. your order arrived promptly but was crushed in transit. NEVER ship a model without boxing in a bigger box and padding it. You must be stupid not to know this
Verified Buyer
purchased on 21/06/2021
Answer from 1001hobbies
Sir,
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
1
/5
★☆☆☆☆
Placing an order on 28/01 and after complaining to ECB getting the shipment on 22/06 is not advertising.
Geverifieerde Koper
purchased on 16/06/2021
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1
/5
★☆☆☆☆
Very poor customer service if something breaks!
Verifizierter Käufer
purchased on 18/05/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We have sent your product back to our supplier for them to investigate, but we have not heard back yet.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Had a problem with damage to one of the kits in this order. Reported it, sent pictures, replied to emails, but got no resolution for the damage that occured as a result of box selection and packaging.
Verified Buyer
purchased on 05/05/2021
Answer from 1001hobbies
Sir,
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
1
/5
★☆☆☆☆
When you send an order abroad, you have to deduct French VAT and other taxes, because I had to pay Swiss VAT and customs taxes, which makes your models much more expensive than buying them locally.
Acheteur Vérifié
purchased on 08/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We regret your dissatisfaction. We are informing our development department today to find out what happened. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.
Verified Buyer
purchased on 04/05/2021
Answer from 1001hobbies
Mr Belalmy,
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
1
/5
★☆☆☆☆
Very disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.
Verified Buyer
purchased on 07/06/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
1
/5
★☆☆☆☆
The delivery with problems of Correos. The worst of all has been the product. Box without any seal. Only two pieces of tape. Loose pieces out of its matrix and out of its plastic bag. Pieces half assembled with glue remains. In the adhesive sheet have been cut some remaining in place the gap. Sincerely I have the feeling of having suffered a scam. I send you an email with photos that show that this is a product that has been manipulated by a previous customer and returned to you. It is the first time I buy from you and I hope a response giving an explanation to what happened.
Comprador Verificado
purchased on 02/06/2021
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Answer from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your email. Please be informed that our customer service will contact you as soon as possible.
Thank you for your email.
Sincerely yours,
Thank you for your email.
Sincerely yours,
1
/5
★☆☆☆☆
Particularly poor communication. Unreachable by phone. Via e-mail was communicated that not everything was in stock, after three weeks I received a box containing everything. Finally received a response via e-mail, but to a question I did not ask. Guess they only give some standard responses and nothing else. For me the last time. At verspaget.nl it is in the mail the next day.
Geverifieerde Koper
purchased on 21/05/2021
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Answer from 1001hobbies
Mr. Thank you for your feedback and for your understanding. Please note that you ordered products on our website with a delivery time of 6-10 business days. We regret that you did not see this information on the product sheet. We regret this situation and apologize for this incident.
Sincerely, 1001hobbeis customer service.
Sincerely, 1001hobbeis customer service.
1
/5
★☆☆☆☆
They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.
Verified Buyer
purchased on 24/05/2021
Answer from 1001hobbies
Dear Madam ,
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
1
/5
★☆☆☆☆
Non-compliant item, delivery time not respected and no reply to my email requesting repairs. However, my payment was cashed. Since then, radio silence.
Acheteur Vérifié
purchased on 16/05/2021
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Answer from 1001hobbies
Thank you for your feedback. We regret this incident and apologize to you. We regret to inform you that we do not have an e-mail concerning the faulty order on your part. However, our customer service team has left you a voicemail to help you understand what happened.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I ordered a set with accessories at the beginning of March. I was sent an email to say it had been dispatched with tracking number. 4 weeks of tracking and nothing. I emailed customer service to find out the problem, no reply for 2 weeks. When they did reply they said they’d look into it and get back to me. I had to chase them after 2 weeks. Said it had been lost (I could have told them that!) and they’d send another. Sent lots of emails to customer services to find out where it was as I hadn’t received an email to say it had been sent with very little response. I finally received my order this week (8th June). So 3 months for an order when they said around 2 weeks is bloody poor, communication is also non existent so safe to say I will not purchase again from them.
Verified Buyer
purchased on 25/05/2021
Answer from 1001hobbies
Mr Eagle,
Thank you for your comment. First of all, we would like to apologize for this incident, and please believe that it is very unpleasant for us. As explained, your order encountered a bug that unfortunately did not make it into our logistics system. As a result, we needed the intervention of our IT colleagues.
We thank you for your understanding,
Sincerely,
1001 hobbies customer service.
Thank you for your comment. First of all, we would like to apologize for this incident, and please believe that it is very unpleasant for us. As explained, your order encountered a bug that unfortunately did not make it into our logistics system. As a result, we needed the intervention of our IT colleagues.
We thank you for your understanding,
Sincerely,
1001 hobbies customer service.
1
/5
★☆☆☆☆
Very poor customer service.
Verified Buyer
purchased on 20/03/2021
Answer from 1001hobbies
Hello,
Thank you for your feedback.
We are waiting for your package to arrive before refunding you.
We are waiting for your parcel to be refunded to you, and if you have any other problems that we can help you with, please let us know.
We are waiting for your parcel to be refunded,
Customer care 1001 hobbies
Thank you for your feedback.
We are waiting for your package to arrive before refunding you.
We are waiting for your parcel to be refunded to you, and if you have any other problems that we can help you with, please let us know.
We are waiting for your parcel to be refunded,
Customer care 1001 hobbies
1
/5
★☆☆☆☆
No comment
Acquirente Verificato
purchased on 14/05/2021
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Answer from 1001hobbies
Hello, What is your product?
Honestly, Laure
Honestly, Laure
1
/5
★☆☆☆☆
But you have got to be kidding me I had ordered decals in 1/32 scale for an American plane and others also in 1/32 scale for a German plane and you sent me decals for the P-38J Lightning but the most serious thing is that they are in 1/48 scale so they are unusable. Therefore I have ended my relationship with you for good. I asked for apples and you sent me bananas but I paid for apples...goodbye
Acquirente Verificato
purchased on 26/02/2021
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Answer from 1001hobbies
Hello, Please contact our customer service as soon as possible and send photos of the received items to [email protected] Sincerely,
1
/5
★☆☆☆☆
Order delivered very late and one of the products was missing. I was unable to give the gifts in time. Impossible to reach the phone number for information. I'll pass next time.
Acheteur Vérifié
purchased on 05/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.