/5
★★★★☆
based on 37278 reviews published
★★★★☆
based on 37278 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
An Expedition department made up of people incapable of preparing an order correctly. Product missing on delivery, difference between the BL and the order, barcode labels rendering the purchased product unusable...... unheard of! The only positive point was a customer service team (Laure) who fought hard to repair the errors as best they could.... All this with an appreciable cheerfulness. But hey.... I won't be ordering from this site again
Acheteur Vérifié
purchased on 24/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
More expensive and slower than any other online store. Plus customer service ignored my cancellation. Please avoid.
Acheteur Vérifié
purchased on 01/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Delivery time not respected and no compensation for the wait Do not order
Acheteur Vérifié
purchased on 20/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Delivery time not respected payment without delay on the other hand and no compensation Site to banish not to order
Acheteur Vérifié
purchased on 09/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay and inform you that customer service will get back to you as soon as possible.
Sincerely, 1001 hobbies customer service.
Sincerely, 1001 hobbies customer service.
1
/5
★☆☆☆☆
I haven't received anything despite them saying delivered
Acquirente Verificato
purchased on 02/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that SDA has returned your package to us. We would like to apologize for this incident, which is beyond our control. Customer service sent you an email on 9/27/21 , asking if you would like free reshipment or just a refund We are still waiting for your order.
We look forward to receiving your order, Laure
We look forward to receiving your order, Laure
1
/5
★☆☆☆☆
The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.
Acheteur Vérifié
purchased on 04/09/2021
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Answer from 1001hobbies
Hello, We would like to apologize for the delay in processing your order. We would like to point out that the mention "shipping within X to X days". These products are not currently in stock at our Saint-Quentin-Fallavier site and are generally dispatched within X to X days of the user's order, depending on the lead times of the various suppliers. We would therefore like to thank you for your patience.
Sincerely, 1001hobbies Customer Service.
Sincerely, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
You never have stock and waiting times are far too long
Acheteur Vérifié
purchased on 23/08/2021
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Answer from 1001hobbies
Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
1
/5
★☆☆☆☆
I was told that my order was delivered when I received nothing
Acquirente Verificato
purchased on 26/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
1
/5
★☆☆☆☆
VERY bad because there is not completely NUL, First 14 days including 11 to make a package is bad! but more unpacking! DECEPTION because the products sold under the heading " PAINT IN BOMB " are small pots! There's nothing to be done with pot paints, which means a lot of money down the drain and a lot of wasted time ... Génial ; "1001 Conneries " would be a more appropriate title.
Acheteur Vérifié
purchased on 01/09/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Item was delivered on time but the model box had a dent in it contacted customer service and I’m still waiting to hear back from them it’s been 2 days, crap service will not buy again with this seller
Verified Buyer
purchased on 09/09/2021
Answer from 1001hobbies
Sir,
Thank you for your message, we have sent you the return form by email.
Thank you for your confirmation of receipt, 1001 hobbies customer service.
Thank you for your message,
Customer care 1001hobbies. fr
Thank you for your message, we have sent you the return form by email.
Thank you for your confirmation of receipt, 1001 hobbies customer service.
Thank you for your message,
Customer care 1001hobbies. fr
1
/5
★☆☆☆☆
I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.
Comprador Verificado
purchased on 31/08/2021
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Answer from 1001hobbies
Mr. Rojo, Yesterday we replied to you about your dispute. We proposed either refunding your order or returning your order We were waiting for your reply, Sincerely, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
Geverifieerde Koper
purchased on 25/07/2021
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Answer from 1001hobbies
Hello, Our customer service replied to you on September 8, since then we are waiting for your reply, as well as the after-sales service sheet.
We are waiting for your reply, Kind regards,
We are waiting for your reply, Kind regards,
1
/5
★☆☆☆☆
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Verified Buyer
purchased on 03/08/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
1
/5
★☆☆☆☆
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
Acheteur Vérifié
purchased on 02/09/2021
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Answer from 1001hobbies
Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
1
/5
★☆☆☆☆
Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.
Geverifieerde Koper
purchased on 10/08/2021
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Answer from 1001hobbies
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Order received too late
Acheteur Vérifié
purchased on 21/08/2021
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Answer from 1001hobbies
Hello Mr Pitault, Thank you for your comment. We apologize for this incident. We have decided to reimburse you the 8.99€ corresponding to the shipping costs.
We hope you find this offer satisfactory. Best regards, Laure
We hope you find this offer satisfactory. Best regards, Laure
1
/5
★☆☆☆☆
Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.
Acheteur Vérifié
purchased on 21/08/2021
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1
/5
★☆☆☆☆
Error sending my order
Acheteur Vérifié
purchased on 26/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
Long, very long delivery times, plus customs charges.
Acheteur Vérifié
purchased on 12/08/2021
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Answer from 1001hobbies
Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
1
/5
★☆☆☆☆
The item I ordered was not what I received.
Verified Buyer
purchased on 11/08/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
1
/5
★☆☆☆☆
I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...
Acheteur Vérifié
purchased on 15/08/2021
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Answer from 1001hobbies
Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5
Acheteur Vérifié
purchased on 23/08/2021
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Answer from 1001hobbies
Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Null and void
Acheteur Vérifié
purchased on 02/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Shipping and delivery times too long, package incomplete!
Acheteur Vérifié
purchased on 28/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. The customer service 1001Hobbies will contact you as soon as possible.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
You can't be serious
Acheteur Vérifié
purchased on 23/07/2021
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1
/5
★☆☆☆☆
A product was not ordered. A product ordered and paid for was missing. My message in German was answered in Dutch and was not helpful. I returned the unordered product but heard nothing from 1001hobbies. Very poor customer care and service.
Verifizierter Käufer
purchased on 17/07/2021
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Answer from 1001hobbies
Hello, Thank you for your feedback. We confirm that the refund was made on August 11th. best regards, 1001hobbies customer service
1
/5
★☆☆☆☆
Scam site goods arrived not working poor service, returned product and still waiting for refund
Acquirente Verificato
purchased on 20/07/2021
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Answer from 1001hobbies
Hello,Thank you for your feedback.An email was sent to you on July 27 in response to your complaint.As soon as we receive the package,we will ask for a refund.Sincerely,1001hobbie
1
/5
★☆☆☆☆
Poor communication and very long shipping time 🙁
Geverifieerde Koper
purchased on 07/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We regret your disappointment and assure you that this kind of feedback is very important to us.Thank you for your time.Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Got a message that the order had arrived, come to find out it hasn’t. Very disappointed and cannot find any easy way for a refund
Verified Buyer
purchased on 16/07/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We apologize for this incident, we ask you to believe that this type of incident is not representative of the services and the quality of our offer.
The customer service will get back to you as soon as possible.
Sincerely,
1001hobbies
Thank you for your comment. We apologize for this incident, we ask you to believe that this type of incident is not representative of the services and the quality of our offer.
The customer service will get back to you as soon as possible.
Sincerely,
1001hobbies
1
/5
★☆☆☆☆
I provided a correct address but the package was sent to a completely different city and address, i still haven't received my ordered item
Geverifieerde Koper
purchased on 21/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for this incident.
We would like to inform you that the investigation is still in process with BPost. Our customer service will get back to you by email as soon as possible. Wishing you a nice day, Best wishes, 1001hobbies customer service.
We would like to inform you that the investigation is still in process with BPost. Our customer service will get back to you by email as soon as possible. Wishing you a nice day, Best wishes, 1001hobbies customer service.