/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.
Comprador Verificado
purchased on 31/08/2021
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Answer from 1001hobbies
Mr. Rojo, Yesterday we replied to you about your dispute. We proposed either refunding your order or returning your order We were waiting for your reply, Sincerely, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
Geverifieerde Koper
purchased on 25/07/2021
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Answer from 1001hobbies
Hello, Our customer service replied to you on September 8, since then we are waiting for your reply, as well as the after-sales service sheet.
We are waiting for your reply, Kind regards,
We are waiting for your reply, Kind regards,
1
/5
★☆☆☆☆
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Verified Buyer
purchased on 03/08/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
1
/5
★☆☆☆☆
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
Acheteur Vérifié
purchased on 02/09/2021
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Answer from 1001hobbies
Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
1
/5
★☆☆☆☆
Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.
Geverifieerde Koper
purchased on 10/08/2021
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Answer from 1001hobbies
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Order received too late
Acheteur Vérifié
purchased on 21/08/2021
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Answer from 1001hobbies
Hello Mr Pitault, Thank you for your comment. We apologize for this incident. We have decided to reimburse you the 8.99€ corresponding to the shipping costs.
We hope you find this offer satisfactory. Best regards, Laure
We hope you find this offer satisfactory. Best regards, Laure
1
/5
★☆☆☆☆
Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.
Acheteur Vérifié
purchased on 21/08/2021
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1
/5
★☆☆☆☆
Error sending my order
Acheteur Vérifié
purchased on 26/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
Long, very long delivery times, plus customs charges.
Acheteur Vérifié
purchased on 12/08/2021
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Answer from 1001hobbies
Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
1
/5
★☆☆☆☆
The item I ordered was not what I received.
Verified Buyer
purchased on 11/08/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
1
/5
★☆☆☆☆
I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...
Acheteur Vérifié
purchased on 15/08/2021
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Answer from 1001hobbies
Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5
Acheteur Vérifié
purchased on 23/08/2021
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Answer from 1001hobbies
Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Null and void
Acheteur Vérifié
purchased on 02/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Shipping and delivery times too long, package incomplete!
Acheteur Vérifié
purchased on 28/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. The customer service 1001Hobbies will contact you as soon as possible.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
1
/5
★☆☆☆☆
You can't be serious
Acheteur Vérifié
purchased on 23/07/2021
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1
/5
★☆☆☆☆
A product was not ordered. A product ordered and paid for was missing. My message in German was answered in Dutch and was not helpful. I returned the unordered product but heard nothing from 1001hobbies. Very poor customer care and service.
Verifizierter Käufer
purchased on 17/07/2021
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Answer from 1001hobbies
Hello, Thank you for your feedback. We confirm that the refund was made on August 11th. best regards, 1001hobbies customer service
1
/5
★☆☆☆☆
Scam site goods arrived not working poor service, returned product and still waiting for refund
Acquirente Verificato
purchased on 20/07/2021
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Answer from 1001hobbies
Hello,Thank you for your feedback.An email was sent to you on July 27 in response to your complaint.As soon as we receive the package,we will ask for a refund.Sincerely,1001hobbie
1
/5
★☆☆☆☆
Poor communication and very long shipping time 🙁
Geverifieerde Koper
purchased on 07/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We regret your disappointment and assure you that this kind of feedback is very important to us.Thank you for your time.Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Got a message that the order had arrived, come to find out it hasn’t. Very disappointed and cannot find any easy way for a refund
Verified Buyer
purchased on 16/07/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We apologize for this incident, we ask you to believe that this type of incident is not representative of the services and the quality of our offer.
The customer service will get back to you as soon as possible.
Sincerely,
1001hobbies
Thank you for your comment. We apologize for this incident, we ask you to believe that this type of incident is not representative of the services and the quality of our offer.
The customer service will get back to you as soon as possible.
Sincerely,
1001hobbies
1
/5
★☆☆☆☆
I provided a correct address but the package was sent to a completely different city and address, i still haven't received my ordered item
Geverifieerde Koper
purchased on 21/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for this incident.
We would like to inform you that the investigation is still in process with BPost. Our customer service will get back to you by email as soon as possible. Wishing you a nice day, Best wishes, 1001hobbies customer service.
We would like to inform you that the investigation is still in process with BPost. Our customer service will get back to you by email as soon as possible. Wishing you a nice day, Best wishes, 1001hobbies customer service.
1
/5
★☆☆☆☆
I ordered some items that were supposed to be available for immediate delivery. They should have been delivered the next day or the day after. Instead, it took more than a week. Communication via email was difficult and the mail was blamed. Eventually I got my package, but by then had arranged for an alternative at another store. Unless it is something I really cannot buy anywhere else I would not order here again.
Geverifieerde Koper
purchased on 04/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for this incident. We would like to inform you that our customer service will contact you by email as soon as possible, I wish you a nice day, Best wishes, 1001hobbies customer service.
1
/5
★☆☆☆☆
The customer service was terrible, there was a worker who barely spoke Spanish and on top of that you could hear a child crying. She hung up on me twice with little professionalism and did not give me any solution. I had sent them an email expressing a complaint that the model that they have sold me is not the original TRUMPERTER MODEL FORD GT40 MKII ref. TU05403. that was the US SPORTS CARS with ref. MAG00019 that does not have the original decals where they put FORD and that in all the web the model is much cheaper than the one I had ordered. I feel cheated and poorly served and have made me lose my time and the illusions that I had about this model. They have already created so much distrust in me that I am afraid to return it because I will not get the money I paid for the model. To all of you who buy this model I want you to know that it is not the original Trumpeter model, I don't know what brand it is because it doesn't even say it. A customer who feels cheated.
Comprador Verificado
purchased on 09/08/2021
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1
/5
★☆☆☆☆
Received model kit upon opening find that both sides of the chassis are broken this is now going on for two weeks still no further forward after emailing about the issue on a number of occasions still not resolved £130 spent only to be ignored by customer support
Verified Buyer
purchased on 15/07/2021
Answer from 1001hobbies
Hello,
We would like to inform you that our customer service will get back to you to propose an appropriate solution so that your AFTER SELL is resolved as soon as possible.
Sincerely,
1001hobbies
We would like to inform you that our customer service will get back to you to propose an appropriate solution so that your AFTER SELL is resolved as soon as possible.
Sincerely,
1001hobbies
1
/5
★☆☆☆☆
Very bad! Item sent 1 month after order! Material missing
Acheteur Vérifié
purchased on 11/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Customer service will get back to you as soon as possible.
Sincerely, 1001hobbies We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
Customer service will get back to you as soon as possible.
Sincerely, 1001hobbies We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Time far too long
Acheteur Vérifié
purchased on 25/07/2021
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1
/5
★☆☆☆☆
I'm sorry but I waited 9 days to receive the package,despite the fact that I paid the postage for 3/4 business day delivery.
Acquirente Verificato
purchased on 28/07/2021
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Answer from 1001hobbies
Good morning, Sir, The product was in stock at our supplier, so we destocked it, then when it arrived we sent your product through SDA, which explains this delay.
Thank you for your understanding, Thank you for your understanding, Laure
Thank you for your understanding, Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Twice I ordered the same model. Each time the model in the box was different from the box. This time I have sent three emails to three contact addresses and I have not received a replacement.
Comprador Verificado
purchased on 29/07/2021
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Answer from 1001hobbies
Hello Mr. Taylor, Thank you for your comment.
We regret this incident and apologize. Our customer service will contact you as soon as possible.
I wish you a good day laure
We regret this incident and apologize. Our customer service will contact you as soon as possible.
I wish you a good day laure
1
/5
★☆☆☆☆
Order shipped incomplete. No communication from the seller! I do not recommend this site to all my modelling friends.
Acheteur Vérifié
purchased on 17/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have refunded the missing reference. As your order was too old, our system released the shipment of the order because the reference was out of stock.
We would like to inform you that we have reimbursed the missing reference.
Sincerely, 1001 hobbies customer service
We would like to inform you that we have reimbursed the missing reference.
Sincerely, 1001 hobbies customer service
1
/5
★☆☆☆☆
Still haven't received my last order
Acheteur Vérifié
purchased on 04/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have opened an investigation with our carrier. We will get back to you as soon as possible.
Thank you for your patience; Sincerely Laure
Thank you for your patience; Sincerely Laure
1
/5
★☆☆☆☆
Still not received them
Verified Buyer
purchased on 02/07/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that we have launched an investigation with our carrier. Our customer service will get back to you as soon as possible.
Thank you for your patience
Sincerely,
1001 hobbies customer service.
Thank you for your comment. We would like to inform you that we have launched an investigation with our carrier. Our customer service will get back to you as soon as possible.
Thank you for your patience
Sincerely,
1001 hobbies customer service.