/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delayed delivery and boxes of models crushed on arrival
Acheteur Vérifié
purchased on 02/10/2022
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3
/5
★★★☆☆
A bit misleading, thought I was using a UK based depot, products were available straight away del 3-4 days, didn't arrive, chased up to be told coming from France a week later, looking at other reviews this is not 1st others have had same situation.. When placing order should state where products are coming from, probable use again though
Verified Buyer
purchased on 08/10/2022
3
/5
★★★☆☆
Delivery was incomplete at first; problem did eventually get resolved after contacting customer service 2x.
Geverifieerde Koper
purchased on 12/10/2022
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3
/5
★★★☆☆
NOT DAVIS
Acheteur Vérifié
purchased on 19/10/2022
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2
/5
★★☆☆☆
Hello, my note is the reflection of my order placed on October 03 and received on October 21 after I called 3 times. on the RC model tamiya mainly you have 90% of the range on your site available within 15 days at T2M but your database is not up to date! if it's not available at T2M, you still take 15 days. i, the customer, know more than the advisers on the phone, and that's not it at all! what's more, you're on average 40% more expensive than most stores representing the TAMIYA brand for options and spare parts for TAMIYA models. in short, you don't do anything right apart from making money. you've lost a customer who's very passionate about this brand.
Acheteur Vérifié
purchased on 03/10/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize if you are not satisfied with your customer experience. Your feedback is very important to us. Prices are calculated automatically, and despite our vigilance, errors do occur: in such a case, please do not hesitate to send us an e-mail or a message on the networks to alert us. As for lead times, I'm not sure I understand: for products listed on order, there is indeed a maximum 15-day dispatch period, to which you must add a delivery period. Please email us at [email protected] or call us on 01 79 73 68 76. Have a nice day 1001hobbies customer service.
3
/5
★★★☆☆
I'm only talking about the model department: payment, delivery, telephone assistance: very good; large selection, especially of small-scale figurines. It should be possible to place items in the shopping basket without going through the product details, and a historical period criterion should be used for searches; non-competitive prices except for sales or clearance sales.
Acheteur Vérifié
purchased on 30/09/2022
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3
/5
★★★☆☆
Parcel arrived on time but packaging crushed in letterbox
Acheteur Vérifié
purchased on 14/10/2022
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3
/5
★★★☆☆
I was initially impressed by the great price. So I ordered immediately. Then searched for reviews and....oh shock found many negative ones. Waited and checked the shipment status again and again. Suddenly it said "not available". Checked the website and found out that the kit would not be available for another week, even if ordered immediately. I waited and...got lucky! and received the kit at the end of the week after all, which means a delivery time of two weeks, which is understandable when you know that they are based in France and not in Germany as the name suggests!
Conclusion: Despite the tempting prices and the low postage, not necessarily the first choice when ordering.
Verifizierter Käufer
purchased on 01/10/2022
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3
/5
★★★☆☆
Eduard kit arrived on time and on target, but packaging was merely bubble wrap over an un-shrink wrapped flimsey Eduard box. This packaging is insufficent for travel to Canada. The box was damaged, the contents visible to the delivery system, but somehow, it survived contact with reality and got to me.
Verified Buyer
purchased on 06/10/2022
3
/5
★★★☆☆
I had to e mail after the order myself and then received a link for T&T which did not work. Fortunately the item ordered arrived the other day, well packaged for which thanks.
Geverifieerde Koper
purchased on 29/09/2022
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2
/5
★★☆☆☆
Had to wait almost 4 weeks for my order. Product was otherwise fine, but the delivery time really can't be, especially since the website said there would be immediate delivery.
Geverifieerde Koper
purchased on 16/09/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Still waiting for refund for what could not be delivered.
Geverifieerde Koper
purchased on 21/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comments. We regret this incident and apologize to you. Our customer service team will contact you shortly for a refund. Thank you for your understanding, Best regards, 1001hobbies customer service.
2
/5
★★☆☆☆
The wrong decals were delivered. Not good at all. Gross carelessness.
Verified Buyer
purchased on 06/09/2022
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Have you tried to contact our customer service? [email protected] We should deliver another series. Thank you for taking this time, See you soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Delivery too slow
Acheteur Vérifié
purchased on 19/09/2022
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3
/5
★★★☆☆
The items are very good. But delivery, much too long.
Acheteur Vérifié
purchased on 17/09/2022
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3
/5
★★★☆☆
I have not yet received the model
Comprador Verificado
purchased on 22/09/2022
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3
/5
★★★☆☆
It's a pity when you've been waiting for an order for three or four weeks to have to phone to find out why...
Acheteur Vérifié
purchased on 01/09/2022
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3
/5
★★★☆☆
Products very good, but carrier not good at all, packing box quite damaged.
Acheteur Vérifié
purchased on 04/09/2022
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3
/5
★★★☆☆
1 article not available now have voucher of almost 40 euros
Geverifieerde Koper
purchased on 02/08/2022
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3
/5
★★★☆☆
Wouldn’t know haven’t received item yet
Verified Buyer
purchased on 18/09/2022
2
/5
★★☆☆☆
All takes too long.....all those stories of superfast delivery.....is nonsense
Geverifieerde Koper
purchased on 24/09/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We regret this incident and apologize to you. This is not representative of the quality of our usual services. Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
If you're looking for something that's all yours, you'd better divide it up by category.
Acheteur Vérifié
purchased on 25/09/2022
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3
/5
★★★☆☆
Delivery problems for my parcel with long waiting times
Acheteur Vérifié
purchased on 26/09/2022
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3
/5
★★★☆☆
It overwhelms me that I can no longer choose home delivery but have to pick up my package miles away at an ESSO station.
Geverifieerde Koper
purchased on 25/08/2022
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3
/5
★★★☆☆
I'm quite satisfied with 1001hobbies.fr's service, but I'm critical of their lack of attention to the orders I place with them. On my 1st order, in which I used Tamiya shades, I asked them in a message to add the main shades that a beginner modeler would need. They added Heller shades, and... Humbrol enamel shades. A nice mix that will be difficult for me to exploit. A pity. I've recommended my missing shades on another site, which is a pity, because if it hadn't been for this incident, I'd have given it 5 stars.
Acheteur Vérifié
purchased on 24/09/2022
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3
/5
★★★☆☆
My purchase was held in U.S. Customs because someone at 1001hobbies.com did not fill out complete paperwork. I was required to contact U.S. Customs and give information to them or it would not be released to me. This is NOT good business practice in the U.S. It is not good business practice anywhere. I will seriously have to reconsider before dealing with 1001hobbies.com again.
Verified Buyer
purchased on 16/08/2022
3
/5
★★★☆☆
I am going to buy again, but my order had some problems and delays, and the communication (maybe because it was summer) was not the best. Even so, I understand that these things happen, and it is true that, with those difficulties, it was solved.
Comprador Verificado
purchased on 10/08/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
This is actually a French website with a Dutch front door. The people at customer service speak English (a little hard to understand), and when I sent an email in Dutch I got a reply back in German.
I ordered a package including 3 paints, one of which was spoiled. Initially I did not receive an email with a tracking code, hence contact with customer service (was then quickly resolved). Delivery took too long. May have had to do with the passing of Queen Elizabeth.
Geverifieerde Koper
purchased on 19/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize. Your feedback is very important to us as we strive for continuous improvement. Best regards, 1001hobbies Customer Service.
3
/5
★★★☆☆
1st bag received with a large trace of bic pen, after several emails for an exchange (I was first offered a voucher of 10 €), we received a bag perfectly wrapped with plastic protection what did not have the 1st ... but finally the order is perfect!
Acheteur Vérifié
purchased on 17/08/2022
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2
/5
★★☆☆☆
After making my order and payment no product came, after much contact via mail the company found out that the order was not delivered and returned. On my initiative many contact via mail but no result. After 5 weeks received money back and no product. A dissatisfied feeling and result prevails in the experience with this company.
Geverifieerde Koper
purchased on 11/08/2022
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.