/5
★★★★☆
based on 37278 reviews published
★★★★☆
based on 37278 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered some items that were supposed to be available for immediate delivery. They should have been delivered the next day or the day after. Instead, it took more than a week. Communication via email was difficult and the mail was blamed. Eventually I got my package, but by then had arranged for an alternative at another store. Unless it is something I really cannot buy anywhere else I would not order here again.
Geverifieerde Koper
purchased on 04/08/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for this incident. We would like to inform you that our customer service will contact you by email as soon as possible, I wish you a nice day, Best wishes, 1001hobbies customer service.
1
/5
★☆☆☆☆
The customer service was terrible, there was a worker who barely spoke Spanish and on top of that you could hear a child crying. She hung up on me twice with little professionalism and did not give me any solution. I had sent them an email expressing a complaint that the model that they have sold me is not the original TRUMPERTER MODEL FORD GT40 MKII ref. TU05403. that was the US SPORTS CARS with ref. MAG00019 that does not have the original decals where they put FORD and that in all the web the model is much cheaper than the one I had ordered. I feel cheated and poorly served and have made me lose my time and the illusions that I had about this model. They have already created so much distrust in me that I am afraid to return it because I will not get the money I paid for the model. To all of you who buy this model I want you to know that it is not the original Trumpeter model, I don't know what brand it is because it doesn't even say it. A customer who feels cheated.
Comprador Verificado
purchased on 09/08/2021
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1
/5
★☆☆☆☆
Received model kit upon opening find that both sides of the chassis are broken this is now going on for two weeks still no further forward after emailing about the issue on a number of occasions still not resolved £130 spent only to be ignored by customer support
Verified Buyer
purchased on 15/07/2021
Answer from 1001hobbies
Hello,
We would like to inform you that our customer service will get back to you to propose an appropriate solution so that your AFTER SELL is resolved as soon as possible.
Sincerely,
1001hobbies
We would like to inform you that our customer service will get back to you to propose an appropriate solution so that your AFTER SELL is resolved as soon as possible.
Sincerely,
1001hobbies
1
/5
★☆☆☆☆
Very bad! Item sent 1 month after order! Material missing
Acheteur Vérifié
purchased on 11/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Customer service will get back to you as soon as possible.
Sincerely, 1001hobbies We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
Customer service will get back to you as soon as possible.
Sincerely, 1001hobbies We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Time far too long
Acheteur Vérifié
purchased on 25/07/2021
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1
/5
★☆☆☆☆
I'm sorry but I waited 9 days to receive the package,despite the fact that I paid the postage for 3/4 business day delivery.
Acquirente Verificato
purchased on 28/07/2021
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Answer from 1001hobbies
Good morning, Sir, The product was in stock at our supplier, so we destocked it, then when it arrived we sent your product through SDA, which explains this delay.
Thank you for your understanding, Thank you for your understanding, Laure
Thank you for your understanding, Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Twice I ordered the same model. Each time the model in the box was different from the box. This time I have sent three emails to three contact addresses and I have not received a replacement.
Comprador Verificado
purchased on 29/07/2021
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Answer from 1001hobbies
Hello Mr. Taylor, Thank you for your comment.
We regret this incident and apologize. Our customer service will contact you as soon as possible.
I wish you a good day laure
We regret this incident and apologize. Our customer service will contact you as soon as possible.
I wish you a good day laure
1
/5
★☆☆☆☆
Order shipped incomplete. No communication from the seller! I do not recommend this site to all my modelling friends.
Acheteur Vérifié
purchased on 17/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have refunded the missing reference. As your order was too old, our system released the shipment of the order because the reference was out of stock.
We would like to inform you that we have reimbursed the missing reference.
Sincerely, 1001 hobbies customer service
We would like to inform you that we have reimbursed the missing reference.
Sincerely, 1001 hobbies customer service
1
/5
★☆☆☆☆
Still haven't received my last order
Acheteur Vérifié
purchased on 04/07/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have opened an investigation with our carrier. We will get back to you as soon as possible.
Thank you for your patience; Sincerely Laure
Thank you for your patience; Sincerely Laure
1
/5
★☆☆☆☆
Still not received them
Verified Buyer
purchased on 02/07/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that we have launched an investigation with our carrier. Our customer service will get back to you as soon as possible.
Thank you for your patience
Sincerely,
1001 hobbies customer service.
Thank you for your comment. We would like to inform you that we have launched an investigation with our carrier. Our customer service will get back to you as soon as possible.
Thank you for your patience
Sincerely,
1001 hobbies customer service.
1
/5
★☆☆☆☆
It's a shame that the boxes are missing 13 figurines instead of 15.
Acheteur Vérifié
purchased on 01/07/2021
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Answer from 1001hobbies
Mr Pigeon, Thank you for your email. Our customer service will get back to you as soon as possible. We apologize for this incident and inform you that we will immediately inform our supplier.
Thank you for your patience, 1001hobbies customer service.
Thank you for your patience, 1001hobbies customer service.
1
/5
★☆☆☆☆
They had a stock of three units and I bought them, but after more than a week with the order in preparation I found out that they only had 2 left. Having to be behind people who do not know how to organize their inventory should not be my job. Having to contact me to be told that they have a problem with my order when a simple communication with - We are sorry but we do not have what we have sold you - could be enough. And they have not refunded me for what they have not sent me. Thieves. I will not repeat nor recommend this site.
Comprador Verificado
purchased on 12/07/2021
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Answer from 1001hobbies
Mr. Thank you for your comment. We regret this incident and apologize.
We have refunded the amount of the items not received.
We apologize again.
1001hobbies customer service.
We have refunded the amount of the items not received.
We apologize again.
1001hobbies customer service.
1
/5
★☆☆☆☆
I am waiting for the package LD106039197FR 2 WEEKS AND IT IS NOT COMING I HAVE PAYED 18 EURO TRANSPORTATION AND YOU SEND IT BY SIMPLE MAIL. WHILE IT SHOULD COME TO ME WITH DELIVERY DO NOT DO THIS AGAIN
Acheteur Vérifié
purchased on 24/06/2021
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Answer from 1001hobbies
Hello, Thank you for your email and we apologize for this incident. We confirm that we have opened a dispute with the carrier, we will come back to you as soon as possible.
We thank you for your understanding, Sincerely, customer care
We thank you for your understanding, Sincerely, customer care
1
/5
★☆☆☆☆
Something totally different was delivered than what I ordered!!! A bag with a pair of ball bearings was delivered from Tamiya instead of a model kit: totally incomprehensible. Moreover, I paid extra for express shipping. I am curious if the company will correct this without extra cost to myself. The company was immediately informed of the mistake, so far no response has been received.
Geverifieerde Koper
purchased on 19/07/2021
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1
/5
★☆☆☆☆
I had to wait more than 15 days for my order to be shipped even though everything was in stock and available. The Colis Privé service used ėt sucked. I was warned that the driver couldn't find my address, something I don't understand, I live in a small town, not a remote country place. Now it's up to me to travel 25km to pick up my parcel at a relay point. Not happy at all.
Acheteur Vérifié
purchased on 19/07/2021
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Answer from 1001hobbies
Mr Hartley, Thank you for your comment. When you placed your order, we informed you that the wood glue was not in stock. We then split the order so that you could receive the other products.
We regret that the private parcel service did not meet your expectations.
Thank you for your understanding, 1001hobbies customer service.
We regret that the private parcel service did not meet your expectations.
Thank you for your understanding, 1001hobbies customer service.
1
/5
★☆☆☆☆
One of the products was not what I ordered
Comprador Verificado
purchased on 16/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. Our customer service will contact you as soon as possible and give you a quick solution.
Thank you for your time.
Sincerely, 1001hobbies Customer Service.
Thank you for your time.
Sincerely, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
Immediate cancellation of the item on the same day was simply ignored, absolutely no recommendation for consumers...
Verifizierter Käufer
purchased on 13/07/2021
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Answer from 1001hobbies
Mr. Lier, we are sorry, but we have not received your cancellation. Customer Service has therefore sent you a return slip. We are waiting for the return and will refund you the purchase price for this product, thank you!
Laure
Laure
1
/5
★☆☆☆☆
I received the order incomplete and they did not send me back what was missing.
Acheteur Vérifié
purchased on 31/05/2021
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Answer from 1001hobbies
Hello Mr Molin, Thank you for your comment. We would like to inform you that we have recovered the product and are awaiting its return before proceeding with the refund. We apologize for the inconvenience.
Sincerely, 1001 hobbies customer service.
Sincerely, 1001 hobbies customer service.
1
/5
★☆☆☆☆
Everything as requested. Thank you.
Verifizierter Käufer
purchased on 07/07/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
The products and variety on 1001hobbies.de are excellent. However, the service is disastrously poor. I have been trying to return some items for over 3 weeks and have received neither a confirmation of my return request nor a reply to my emails. I really have to question this system. It's complicated, time consuming and doesn't work, which makes me not want to order here again.
Verifizierter Käufer
purchased on 20/06/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Easy and quick to find. But it says things are in stock and with the fastest express with ups delivered within 2 sagen. Extra 17.95 shipping costs paid and it took very long before the product is sent at all very bad
Geverifieerde Koper
purchased on 15/06/2021
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Answer from 1001hobbies
Sir, Thank you for your comments. Since we have 148,000 items on the site, we store some of our inventory with our suppliers.
That is why your product says "Shipping within 3 to 5 business days".
Therefore, your product was taken out of stock on 16/06/2021. It arrived on 22/06/2021 06:17:53. So you will be shipped on 22/06/2021 10:50:17 and you will be delivered on 24/06/21.
In short, the delivery time of your product was respected.
Thank you for your understanding, Thank you for your understanding, Laure
That is why your product says "Shipping within 3 to 5 business days".
Therefore, your product was taken out of stock on 16/06/2021. It arrived on 22/06/2021 06:17:53. So you will be shipped on 22/06/2021 10:50:17 and you will be delivered on 24/06/21.
In short, the delivery time of your product was respected.
Thank you for your understanding, Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Inventories are wrong: take stock
Acheteur Vérifié
purchased on 26/05/2021
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Answer from 1001hobbies
Mrs Simonet, Thank you for your comment. We understand and regret your disappointment. We would like to point out that we have 148,000 references on our website .... and part of our stock is held by our suppliers. We have refunded your money.
We apologize again.
Sincerely, 1001hobbies customer service.
We apologize again.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Website should have stated that stock was not held in the uk and import duty/vat was payable. The note that additional cost may be due to COVID was misleading. The import duty should have been stated before conformation of order.
Verified Buyer
purchased on 01/07/2021
Answer from 1001hobbies
Mr,
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
1
/5
★☆☆☆☆
Complaint already sent with supporting phoyos and awaiting response AND exchange for same product or refund
Acheteur Vérifié
purchased on 04/07/2021
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Answer from 1001hobbies
Hello, Once again we apologize for this incident. Our customer service will get back to you as soon as possible.
Sincerely, Laure
Sincerely, Laure
1
/5
★☆☆☆☆
Parcel sent late, then attempt at 4:50 am to deliver my parcel, relay point closed (normal). Customer service replied that the parcel had arrived, but nothing more, the same for mondial relay. Finally, the parcel arrived late. And broken object. Customer service asked me for a photo, offered me a refund if I returned the item or a discount if I kept my broken mug! I asked customer service how returns work, and never heard from them again! To flee!!!!!
Acheteur Vérifié
purchased on 17/06/2021
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Answer from 1001hobbies
Mrs Asse, We have sent you a return form to return the mug. As soon as we receive it, we will proceed to reimburse you.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Never ordered nor paid for this product but it was delivered to me anyway / no support available / in short a painter's website ...
Acheteur Vérifié
purchased on 10/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We regret your disappointment and assure you that this type of feedback is very important to us.
Thank you for your time. Sincerely, 1001hobbies customer service.
Thank you for your time. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
The item arrived damaged and so far I have not had any response to my E-mails to the company - I will probably have to ask my bank to initiate a claw back to see if I can get a refund that way - such a shame
Verified Buyer
purchased on 18/06/2021
Answer from 1001hobbies
Bonjour,
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
Nous vous remercions pour votre commentaire. Nous déplorons votre déception et vous assurons que ce type de commentaire est très important pour nous . Notre service client reviendra vers vous dans les plus brefs et vous apporteras une solution rapide.
merci de votre temps
Cordialement,
Le service client 1001hobbies.
1
/5
★☆☆☆☆
Defective! First weeks of delay, then damaged shipping, then weeks of delay with the warranty. Beware of this supplier,
Verifizierter Käufer
purchased on 01/05/2021
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1
/5
★☆☆☆☆
Very bad. Order shipped from France wrapped in nothing but some bubble wrap! ANY model kit needs to boxed in a larger box and then padded with newspaper, bubble wrap etc. your order arrived promptly but was crushed in transit. NEVER ship a model without boxing in a bigger box and padding it. You must be stupid not to know this
Verified Buyer
purchased on 21/06/2021
Answer from 1001hobbies
Sir,
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
1
/5
★☆☆☆☆
Placing an order on 28/01 and after complaining to ECB getting the shipment on 22/06 is not advertising.
Geverifieerde Koper
purchased on 16/06/2021
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