/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
It is difficult to search for a display case because the dimensions are not always listed in full.
Geverifieerde Koper
purchased on 26/07/2022
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3
/5
★★★☆☆
I ordered a duplicate of a spray can I'd received from TAMIYA COLOR a few days earlier. On the cap of the spray can, the reference number is marked TS-81.
In the search engine, if you type TS-81, you find NOTHING that corresponds to a can of Royal Light Grey paint. If you enter Royal Light Grey in "recherche" you find your spray paint product with not the reference TS-81 BUT TATS-81. By typing directly in "recherche" TATS-81 you find your product on the 1st try!!!! Those who developed the online sales site are not professionals and would do better to sell zucchini and turnips at the local market, I think they would have more skills!!! Really the site is very poorly done, but when you order several times you understand quickly!! Greetings
Acheteur Vérifié
purchased on 10/08/2022
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2
/5
★★☆☆☆
LONG DELAYS IN DELIVERY
Comprador Verificado
purchased on 01/08/2022
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Answer from 1001hobbies
Thank you for your comment, We apologize for this incident and invite you to send us an email to [email protected] Sincerely 1001 Hobbies Team
3
/5
★★★☆☆
To be improved clarity in delivery service. Like goods and customer service good.
Acquirente Verificato
purchased on 16/07/2022
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2
/5
★★☆☆☆
Order came in good time but they sent a different bag which was completely the wrong one and then told me that it was the bag I ordered but a different colour which was not true, I did send pictures of the 2 styles but they were adamant that they were the same..
Verified Buyer
purchased on 11/07/2022
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
2 orders and many problems because the site is full of misprints (references and prices on spray paints that are not good, in reality I received pots!!) 1st order with more than 100 € benefiting from free shipping!! BUT only on Mondial Relay delivery! Surprise! 8.5€ invoiced! 1st telephone contact a commercial gesture was granted to me. I kept the jars received to simplify the eventual return (if return I had to send photos of the jars received (hello trust) then wait for a return voucher to cover costs and new shipment when the return voucher is validated is returned scanned and returned to 1001hobbies, in short a hopelessly cumbersome! Ordered for €20 out of my own pocket to get the bombs, as they were more expensive than the jars. I called the store manager to ask her to send me bombs in similar shades, as not all the colors I received in jars were available. OK for me on condition of having the paint cans on Saturday morning by colissimo (everything was frozen on Thursday afternoon, but this condition was not respected because the parcel was taken in charge only on Saturday morning. I had asked for a parcel to be sent by chronopost but this was not possible. 1001hobbies does not work with chronopost but it is offered when you place an order (but as 1001hobbies had commercially offered me free postage this would have cost them around 20 francs. I have the feeling that this company is not rolling in money, being unable to spend 20€ to remedy their errors (not errors in the plural you read correctly) the store manager has to refer to his management for derisory sums. MORALITY: time wasted because I got my bombs within 8 days, 6 e-mails and 3 phone calls for only 2 orders!!!! To all modelers: before validating an order at 1001hobbies check everything (go to delivery options and there you'll see that delivery is free above 69€, BUT only in a relay point, if you order bombs in the spray paint section, check availability and the price displayed by contacting 1001hobbies by TLP, which is not normal. Another point: if you have a choice between TRUMPETER , REVELL and TAMIYA for the same model, don't choose TRUMPETER , the assembly instructions are useless and the parts to be painted are badly indicated. Best regards.
Acheteur Vérifié
purchased on 04/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Communication in regards to the shipping was very poor. I was told it would arrive in time for my sons birthday and it did not. I was disappointed.
Verified Buyer
purchased on 26/07/2022
Answer from 1001hobbies
Hello , Thank you for your email we apologyze , please send us an email to [email protected] Best regards
3
/5
★★★☆☆
My order took a month to arrive and without explanation, stuck in transfer, it's a bit long for an item in stock.
Acheteur Vérifié
purchased on 08/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
3
/5
★★★☆☆
I had no trouble navigating the site, and the delivery of the products and telephone contact were correct. However, as far as the products are concerned, I was disappointed by the decal sheet.
In fact, for the high price of this DACO DECAL item, I only got a few roundels and badges, but NO fuselage code, and only one profile out of two (same for the wings above and below).
I was hoping to receive a more complete and detailed plate. Thank you for your understanding.
Have a nice day.
Acheteur Vérifié
purchased on 15/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
Delivery is often not in accordance with the indicated deadlines.
Comprador Verificado
purchased on 10/07/2022
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2
/5
★★☆☆☆
Very long delay. I was inundated with useless emails. The "gift packages" were ridiculous. Nothing professional about it.
Acheteur Vérifié
purchased on 07/07/2022
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Answer from 1001hobbies
Hello Mr Anselme, Thank you for your comment. We would be grateful if you could send us a copy of the useless e-mails you mentioned, to the following address: [email protected]. Thank you for your feedback, 1001hobbies Customer Service
2
/5
★★☆☆☆
I've been a loyal customer for a very long time, so I'd like to understand how a product presented by the site is actually unavailable when it is elsewhere on the internet. Case of the 1/72 raiden/jack model... Pad happy and dishonest 1001
Acheteur Vérifié
purchased on 30/07/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Items are good but prices ads shipping way too high.
Verified Buyer
purchased on 27/06/2022
3
/5
★★★☆☆
The number of models great, the order easy to place, the delivery could have been faster and the condition of the product upon arrival good. Overall good
Comprador Verificado
purchased on 27/06/2022
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3
/5
★★★☆☆
Takes persistently long for order to be delivered, 2 months is not an exception, by the way, delivered well taken care of, great stuff
Geverifieerde Koper
purchased on 30/06/2022
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2
/5
★★☆☆☆
Lots of choices, shipments on time but very disappointed with the products received. The metal earth models are too fragile and there are no replacement parts for small parts in particular. The parts to be bent break too easily in a few manipulations, they are small and fragile, even with tools, 2 ended up in the garbage and one is partially finished but missing an element that broke during assembly. What's more, the explanations are not at all clear. I've got one left, will it end up in the garbage can .... ?
Acheteur Vérifié
purchased on 01/08/2022
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Answer from 1001hobbies
Hello , we apologize for this incident , you can send us an email at the following address : [email protected] Best regards
3
/5
★★★☆☆
Perfect packaging, very good condition. Some reservations about the timing and the.unclear delivery dates
Acquirente Verificato
purchased on 25/05/2022
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3
/5
★★★☆☆
Delay in ordering a second battery, although the quantity was sufficient when the order was placed. But after this problem delivery OK.
Acheteur Vérifié
purchased on 25/07/2022
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3
/5
★★★☆☆
Really too small too bad because it's adorable
Acheteur Vérifié
purchased on 25/07/2022
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2
/5
★★☆☆☆
Waited 2 weeks for shipping conformation,. After several attempts to have them email shipping info I filed a claim with pay pal. for help because it seemed to me they were giving me a runaround. 5 or so days later I received my order.i believe I would be waiting had I not. Order was correct and in good condition. Thank you pay pal.
Verified Buyer
purchased on 20/07/2022
3
/5
★★★☆☆
I found what I was looking for, however, the shipping cost is too high.
Acquirente Verificato
purchased on 15/07/2022
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3
/5
★★★☆☆
My last order was rather disappointing.
I had requested the order be canceled due to its prolonged time in being filled and my money refunded. The order for decals was several months in processing.
The request was seen but ignored. I found this as being extremely unprofessional. The refusal to refund my money was annoying and frustrating. Since the order was several months old without being filled or any notice of anything being done till it was shipped months after the order was placed.
This will affect any future orders, if any, that I place with 1001 Hobbies.
Verified Buyer
purchased on 28/02/2022
2
/5
★★☆☆☆
Waited too long and did not receive an item.
Verifizierter Käufer
purchased on 29/06/2022
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3
/5
★★★☆☆
Packaging: Very well thought-out Delivery - Delivery time: RAS Model: "The tailplane / rudder" in plastic, color "Light gray", should have been painted blue like the fuselage! Fuselage paint: you should have chosen a blue that was "matt or slightly satin" for greater plausibility.
Acheteur Vérifié
purchased on 12/07/2022
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2
/5
★★☆☆☆
2 items purchased that are not usable, I hope to receive an item that works.
Acheteur Vérifié
purchased on 18/07/2022
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3
/5
★★★☆☆
+ The paket was well packed and everything was in it unscathed - it arrived much too late.
Geverifieerde Koper
purchased on 01/07/2022
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3
/5
★★★☆☆
All-assembled figurines contrary to my habit of working with spare parts;no pleasure in creating.figurines added to my stock for later use.the capped heads can be adapted fortunately.
Acheteur Vérifié
purchased on 08/07/2022
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2
/5
★★☆☆☆
I have not received all the materials I ordered
Acquirente Verificato
purchased on 13/07/2022
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2
/5
★★☆☆☆
Shipping took a very long time and was delivered to the wrong address. There was an incorrect house number on the package.
Geverifieerde Koper
purchased on 02/07/2022
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2
/5
★★☆☆☆
The model kit was very poorly packed. It was not put into a separate box with packing material around it to protect its contents. Instead the model kit box itself was wrapped up in a little bit of covering and shipped. These model kit boxes are not very sturdy and the corner of the box was crushed when I received it. Fortunately, none of the parts therein seemed to be damaged. But that only means I was lucky. It's not hard to see how easily such poor packing could result in a badly damaged model kit. Do the right thing even though it will cost a little more in shipping. Put the model kits in a bigger shipping boxes and put some packing material around them. Other online retailers I deal with do this.
Verified Buyer
purchased on 29/06/2022