/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Corespondence with customer service 4 mails to get a response package shipment 30 hours after for immediate shipment null .
Acheteur Vérifié
purchased on 12/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Item was good but (I now realise) expensive and dispatch time (2+ weeks) was disappointing.
Verified Buyer
purchased on 18/08/2022
2
/5
★★☆☆☆
Great website. Only having to report several times that nothing had been sent and no response, until after waiting far too long the package arrived, while it was supposed to be sent right away, is very bad. Therefore a 2. The instant shipping is not correct at all.
Geverifieerde Koper
purchased on 08/08/2022
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Answer from 1001hobbies
Hello, thank you for your message. When you purchased your order, you chose eco-delivery without tracking. We have noticed that the delivery time is generally longer in this case. We are glad that the package arrived safely.
2
/5
★★☆☆☆
My parcel arrived 5 days after the deadline set by the site. Very disappointed as it was for a gift that could not be delivered despite the site's promise.
Acheteur Vérifié
purchased on 16/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We are sorry if your experience was not satisfactory and we take good note of your remarks. As customer satisfaction is our priority, your comments and suggestions will help us to improve our responsiveness. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
Functional site.
Acquirente Verificato
purchased on 09/07/2022
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3
/5
★★★☆☆
No response. No human contact
Acheteur Vérifié
purchased on 30/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Delivery times too long.
Acheteur Vérifié
purchased on 19/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
Took way too long
Geverifieerde Koper
purchased on 23/08/2022
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3
/5
★★★☆☆
Delivery time much too long, but satisfied with the material delivered.
Acheteur Vérifié
purchased on 21/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Narrow scroll window and poorly done descriptions with many errors, little info about product such as weight and dimensions
Geverifieerde Koper
purchased on 23/08/2022
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Answer from 1001hobbies
Hello, we take good note of your opinion, we have made changes to the site in February 2022. Our IT specialists are working on these various points. We thank you for your valuable opinion.
3
/5
★★★☆☆
Everything is perfect and very well packaged, as for delivery .... Order preparation times are too long, up to 4 days when you pay for delivery. This is really annoying, even for a current order, the same problem takes too long and this puts the brakes on the purchase, which is a shame because the site offers everything at a very competitive price, but everything else is perfect.
Acheteur Vérifié
purchased on 14/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
For immediate delivery (02/09) effective on 07/09! no late notice!
Acheteur Vérifié
purchased on 02/09/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
The product was not what I expected, insufficient description on the website. They take a long time to answer emails
Comprador Verificado
purchased on 08/08/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
3
/5
★★★☆☆
Packaging was damaged and few boxes in it were flattened, to contents fortunately was not broken.
Geverifieerde Koper
purchased on 26/08/2022
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3
/5
★★★☆☆
Among other things, I had ordered a 125 ml vial of Humbrol nail polish thinner, but because it was not available, it was purged from my order. It was refunded to my credit card, but I would have preferred to be offered an alternative (e.g., 2 smaller packages). Shipping times not expeditious. Communication practically takes place on the French site and is not always clear. Other than that, eventually what was ordered (minus the thinner) arrived.
Acquirente Verificato
purchased on 08/08/2022
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2
/5
★★☆☆☆
I filed a complaint and they didn't get back to me
Acquirente Verificato
purchased on 22/04/2022
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Answer from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
On the internet more clearly state when to build all by yourself much have to search still with some doubts
Geverifieerde Koper
purchased on 24/08/2022
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3
/5
★★★☆☆
So-called immediate delivery: order placed on 16/08 delivered on 02/09 - promo code not taken into account -products found at much lower prices elsewhere since then
Acheteur Vérifié
purchased on 16/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
The model is great, but there's no paint supplied, so I'm disappointed.
Acheteur Vérifié
purchased on 30/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
3
/5
★★★☆☆
The contents of the package met my expectations, but the delivery time was far too long.
Acheteur Vérifié
purchased on 02/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
I have not yet received the product
Acquirente Verificato
purchased on 21/06/2022
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Answer from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Hello, I'm particularly unhappy with the way the parcel is packaged - a layer of transparent bubble wrap around the model boxes and adhesive tape - in other words, almost nothing. When you know how parcels are handled in sorting centers, you'd be surprised at such a packaging method.
Acheteur Vérifié
purchased on 23/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
2
/5
★★☆☆☆
Out of 4 orders, 2 have come defective and the communication and response is lousy. After 20 days I still haven't heard back from them. Bad, very bad.
Comprador Verificado
purchased on 22/07/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
2
/5
★★☆☆☆
They have not paid any attention to the message I sent them.
Comprador Verificado
purchased on 19/08/2022
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
7 references ordered. 1 received in duplicate and 1 missing. More after-sales news
Acheteur Vérifié
purchased on 20/06/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
I received my package crushed and opened although nothing was missing (enamel paint). The packaging had the brand's name all over it and was therefore not anonymous as is usually the case. The information displayed on the box could encourage a dishonest person to look at its contents and possibly retrieve it.
Acheteur Vérifié
purchased on 18/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
3
/5
★★★☆☆
In my last order, two pots of aqua de revel paint looked more like putty than paint. Impossible to use them.
Acheteur Vérifié
purchased on 04/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
Time to order from supplier a bit long
Acheteur Vérifié
purchased on 14/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
3
/5
★★★☆☆
Parcel arrived damaged fortunately no breakage. Very large choice but prices a little expensive.
Acheteur Vérifié
purchased on 17/08/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
2
/5
★★☆☆☆
Achat avion rc , rtf , accus avion HS,
Acheteur Vérifié
purchased on 14/08/2022
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.