/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
One of the products I ordered was not in the package; in fact for a long time that piece was "awaiting supply" based on the directions on the website, but although it took them a month they evidently did not find it. No communication about this has reached me; I wrote on Friday, 23/4, and am waiting for a reply.
Acquirente Verificato
purchased on 21/03/2021
Translated review
Answer from 1001hobbies
Mrs. Daniel, Thank you for your comment and we are sorry for the delay in responding. We would like to inform you that we sent you an e-mail on April 13, 21, to inform you that we replaced your unavailable product with a credit note so that we could send your order.
We had no other choice, because this product from England, we had no destocking delay.
Wishing you a good day Hope you have a good day, 1001hobbies customer service.
Translated with http://www.DeepL.com/Translator (free version)
We had no other choice, because this product from England, we had no destocking delay.
Wishing you a good day Hope you have a good day, 1001hobbies customer service.
Translated with http://www.DeepL.com/Translator (free version)
1
/5
★☆☆☆☆
After ordering 3 items on March 2, 2021 I finally received my package on Apr 21, 2021. Imagine my surprise when I opened it and DID NOT FIND ANY ITEMS I HAD ORDERED. That's right, they were 0 for 3. I do not know who they have working in their packing department but the person is incompetent! It appears somehow that my order was switched with someone else's and after waiting over 6 weeks for my items I am disgusted with 1001Hobby's ability to fulfill an order!
Verified Buyer
purchased on 03/03/2021
1
/5
★☆☆☆☆
Once again catastrophic!!! I think I'm going to stop my experience with this site.An article that was supposed to arrive between 4 and 6 weeks and which took in the end almost 3 months......
Acheteur Vérifié
purchased on 07/02/2021
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1
/5
★☆☆☆☆
Mal embaladas, llegaron una golpeada, tengo que restaurar la pintura en la punta de la helice
Acheteur Vérifié
purchased on 09/04/2021
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Answer from 1001hobbies
not in French
1
/5
★☆☆☆☆
I will not be ordering again. When I called about payment and delivery, I was given totally inadequate information. As for the delivery, which was supposed to be effective in 72 hours, this was far from being the case! Several contradictory messages from Colissimo, the ultimate on the day of delivery when my details were invalid...but the deliveryman showed up! In short, a lack of seriousness and coordination for me, wondering whether I would receive my parcel or not.
Acheteur Vérifié
purchased on 31/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
The order has still not arrived. Therefore a bad review
Geverifieerde Koper
purchased on 05/04/2021
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Answer from 1001hobbies
Hello, I am very satisfied with the service and the quality of the product. It is very good and I am very happy with the service, I look forward to it, Laure
1
/5
★☆☆☆☆
Nothing because I didn't receive the product
Acheteur Vérifié
purchased on 11/02/2021
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Answer from 1001hobbies
Sir, We are sorry to hear this, but for us the parcel was delivered on 09/04/2021 09:00:00. Our 1001hobbies customer service is at your disposal for any further information. Please send us an e-mail to [email protected]. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I ordered an aircraft that was in stock. My account was charged immediately. Weeks went by and when I saw that it did not arrive I contacted you and you told me that the product was out of stock. I asked for my money back and they sent me a coupon to buy another product. What kind of world do you live in? That way of buying no longer exists. I will never buy anything from you again.
Comprador Verificado
purchased on 13/01/2021
Translated review
Answer from 1001hobbies
Dear Sir We would like to remind you that you wanted to exchange your out-of-stock product for another one. As a result, the order was delivered to you in 3 days. We regret this stock error and apologize for this incident.
Sincerely, 1001hobbies Customer Service.
Sincerely, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
Google search and aurientation engine no doubt
Acheteur Vérifié
purchased on 08/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I had ordered Carrera Digital 132 cars. However, these turn out to be fake fakes or something. 1 setting: shelf gas and they can't change lanes either. The sensor is not even there. So useless. Both cars had the same problem. So not a unique problem apparently. Strange... Then again, the bluetooth module I had purchased at the same time works fine. Hopefully I will see my money back for the cars
Geverifieerde Koper
purchased on 05/04/2021
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Answer from 1001hobbies
Hello, We invite you to contact our customer service 1001 hobbies at this address . Sincerely,
1
/5
★☆☆☆☆
Very bad. Payed twice because of error in website. Profedmy payments several times via mails confirmed By the company. Not accepted This was my last order....
Geverifieerde Koper
purchased on 06/04/2021
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Answer from 1001hobbies
Mr Vercauteren, Some of your customers who paid for their purchases by credit card may have been debited twice for their purchases, due to a processing incident on 12 April. You have only been credited once and have no action to take for a refund. We apologise to you and your customers for this problem, which does not correspond to the quality of service we wish to offer you. A regularisation process took place on 14 April so that the sums unduly collected are reimbursed to the customers concerned, automatically and without any intervention on your part.
Yours sincerely
Yours sincerely
1
/5
★☆☆☆☆
Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.
Geverifieerde Koper
purchased on 22/03/2021
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1
/5
★☆☆☆☆
Did pay by credit card but did not receive confirmation. Had to go after it myself. Order was lost. Then had to email and call twice more. So bad. I will never buy here again.
Geverifieerde Koper
purchased on 26/03/2021
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1
/5
★☆☆☆☆
Misleading information about product stock and charge postage twice and then send two orders in one package. Scam at its finest. They will not see me and my fellow modeling club members again
Geverifieerde Koper
purchased on 16/03/2021
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Answer from 1001hobbies
Thank you for your e-mail, We thank you for your e-mail, we inform you that we have refunded the shipping costs of one of your orders. Finally, please take note of three essential information on our site.
In stock : shipping within 48 hours. These are physically in stock at the company's warehouse in Saint-Quentin-Fallavier. Available : shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on the delivery times of the various suppliers. Not available: these products are not currently in stock and cannot be ordered at this time. Once again, we apologize.
Sincerely, Laure
In stock : shipping within 48 hours. These are physically in stock at the company's warehouse in Saint-Quentin-Fallavier. Available : shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on the delivery times of the various suppliers. Not available: these products are not currently in stock and cannot be ordered at this time. Once again, we apologize.
Sincerely, Laure
1
/5
★☆☆☆☆
As I told you, the material that arrived did not correspond to the order placed.
Comprador Verificado
purchased on 28/02/2021
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Answer from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We apologize for this incident. Please be informed that customer service will contact you as soon as possible. Sincerely, 1001hobbies customer service
1
/5
★☆☆☆☆
What I ordered is NOT what I received
Verified Buyer
purchased on 19/03/2021
Answer from 1001hobbies
Mr. CHRONISTER,
Thank you for your comment. We apologize for this incident.
However, the package tracking indicates that this order was delivered on 04/13/21.
We invite you to contact our customer service at [email protected].
1001hobbies Customer Service
Thank you for your comment. We apologize for this incident.
However, the package tracking indicates that this order was delivered on 04/13/21.
We invite you to contact our customer service at [email protected].
1001hobbies Customer Service
1
/5
★☆☆☆☆
Ordered 3 products in stock, after 1 week with no news sent an email for information. I had to send 3 more emails before I knew what was going on. One of the products was missing, donv in the way of the order and a credit note for the missing product, delay about 3 weeks when it should have taken 1 week. Request for information to have the credit 2 more weeks with 4 emails. I've just retaken an order to give it a second chance, I hope this time it goes better! And I'll give it a better mark. But communication is complicated, especially for a 1st order.
Acheteur Vérifié
purchased on 20/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Very bad, I will never buy anything at this store.
Verifizierter Käufer
purchased on 25/01/2021
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Answer from 1001hobbies
Sir, I would like to thank you for your support, thank you for your comment. We would like to inform you that this product is no longer in stock in England. Due to Brexit and the health situation, the delivery time may be very long.
Thank you for your understanding Yours sincerely, Laure
Thank you for your understanding Yours sincerely, Laure
1
/5
★☆☆☆☆
It would be good if the scale or the sizes of the articles were listed.
Verifizierter Käufer
purchased on 28/02/2021
Translated review
Answer from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We thank you for taking the time to share your dissatisfaction with us, but we are not sure if this comment deserves this notice. We remain at your disposal for any further information, Yours sincerely, Laure
1
/5
★☆☆☆☆
Failure to meet delivery deadlines when products no longer available are not reimbursed but a credit note is issued without explanation
Acheteur Vérifié
purchased on 26/02/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Delay of more than 3 months. No contact and no apologies. Not urgent but not commercial at all. I do not recommend this site
Acheteur Vérifié
purchased on 03/01/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Not serious in the orders following lack of stock and other accepts the order then not knowing how to honor you offers a voucher instead of a refund is inadmissible
Acheteur Vérifié
purchased on 11/02/2021
Translated review
Answer from 1001hobbies
Mr Collin, Thank you for your comment. We would like to emphasize that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
1
/5
★☆☆☆☆
Disappointed with the quality of the product I do not recommend the site
Acheteur Vérifié
purchased on 06/04/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Not happy at all
Acheteur Vérifié
purchased on 19/03/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Hello 3 weeks to receive the order, No response to several emails, nobody answers the phone. Pathetic. I will never order from 1001 again.
Acheteur Vérifié
purchased on 11/03/2021
Translated review
1
/5
★☆☆☆☆
After my first order, the aforementioned complaint is still not completed satisfactorily. This is mainly because it is almost impossible to get in touch with them. Today they finally responded with a short message saying they had not received anything and do not know what it is about. At the bottom of this message were all my email messages that I am responding to their initial offer. It is therefore incomprehensible that they would not know what the complaint is about; they themselves responded via email to my previous review via "real reviews". No doubt they must have all the details therefore (and moreover, it is even in the message I received from them today. Still this complaint has not been resolved. By phone they are also unreachable.
Geverifieerde Koper
purchased on 02/03/2021
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1
/5
★☆☆☆☆
My review so Okay you ask for it Tis the third time I've ordered something Tis the third time it says the item is in stock Tis the third time that item was not in stock And so I had to wait nicely Till the supplier delivered it to you And then sent it on to me So kind regards
Geverifieerde Koper
purchased on 06/03/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I ordered Blackstone Fortress: Escalation. It was in stock when I ordered it. It took months for you to then tell me it was permanently out of stock. I could have purchased it elsewhere, but I spent 2 months thinking I had already ordered it before you told me I wouldn't be getting it. I am not happy about that at all, as it is now very difficult to obtain, and I had to settle for other products that I had no real intention of buying.
Verified Buyer
purchased on 05/03/2021
1
/5
★☆☆☆☆
Late and incomplete delivery! And passable explanations on the cause of the delay (Brexit... for 6 weeks of delay!)
Acheteur Vérifié
purchased on 15/02/2021
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Answer from 1001hobbies
Mr GIVELET, Thank you for taking the time to reply. We apologize again for the delay in processing your order.
Thank you for your patience Laure
Thank you for your patience Laure
1
/5
★☆☆☆☆
Tracking
number: 556565112
Order number:
26-06683-86213
I received my
item but there is no instruction in the package please send me one instruction
ASAP..
Thanks
Verified Buyer
purchased on 10/03/2021