/5
★★★★☆
based on 37291 reviews published
★★★★☆
based on 37291 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very poor customer service if something breaks!
Verifizierter Käufer
purchased on 18/05/2021
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Answer from 1001hobbies
Hello, thank you for your comment. We have sent your product back to our supplier for them to investigate, but we have not heard back yet.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Had a problem with damage to one of the kits in this order. Reported it, sent pictures, replied to emails, but got no resolution for the damage that occured as a result of box selection and packaging.
Verified Buyer
purchased on 05/05/2021
Answer from 1001hobbies
Sir,
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
1
/5
★☆☆☆☆
When you send an order abroad, you have to deduct French VAT and other taxes, because I had to pay Swiss VAT and customs taxes, which makes your models much more expensive than buying them locally.
Acheteur Vérifié
purchased on 08/06/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We regret your dissatisfaction. We are informing our development department today to find out what happened. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.
Verified Buyer
purchased on 04/05/2021
Answer from 1001hobbies
Mr Belalmy,
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
1
/5
★☆☆☆☆
Very disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.
Verified Buyer
purchased on 07/06/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
1
/5
★☆☆☆☆
The delivery with problems of Correos. The worst of all has been the product. Box without any seal. Only two pieces of tape. Loose pieces out of its matrix and out of its plastic bag. Pieces half assembled with glue remains. In the adhesive sheet have been cut some remaining in place the gap. Sincerely I have the feeling of having suffered a scam. I send you an email with photos that show that this is a product that has been manipulated by a previous customer and returned to you. It is the first time I buy from you and I hope a response giving an explanation to what happened.
Comprador Verificado
purchased on 02/06/2021
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Answer from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your email. Please be informed that our customer service will contact you as soon as possible.
Thank you for your email.
Sincerely yours,
Thank you for your email.
Sincerely yours,
1
/5
★☆☆☆☆
Particularly poor communication. Unreachable by phone. Via e-mail was communicated that not everything was in stock, after three weeks I received a box containing everything. Finally received a response via e-mail, but to a question I did not ask. Guess they only give some standard responses and nothing else. For me the last time. At verspaget.nl it is in the mail the next day.
Geverifieerde Koper
purchased on 21/05/2021
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Answer from 1001hobbies
Mr. Thank you for your feedback and for your understanding. Please note that you ordered products on our website with a delivery time of 6-10 business days. We regret that you did not see this information on the product sheet. We regret this situation and apologize for this incident.
Sincerely, 1001hobbeis customer service.
Sincerely, 1001hobbeis customer service.
1
/5
★☆☆☆☆
They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.
Verified Buyer
purchased on 24/05/2021
Answer from 1001hobbies
Dear Madam ,
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
1
/5
★☆☆☆☆
Non-compliant item, delivery time not respected and no reply to my email requesting repairs. However, my payment was cashed. Since then, radio silence.
Acheteur Vérifié
purchased on 16/05/2021
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Answer from 1001hobbies
Thank you for your feedback. We regret this incident and apologize to you. We regret to inform you that we do not have an e-mail concerning the faulty order on your part. However, our customer service team has left you a voicemail to help you understand what happened.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I ordered a set with accessories at the beginning of March. I was sent an email to say it had been dispatched with tracking number. 4 weeks of tracking and nothing. I emailed customer service to find out the problem, no reply for 2 weeks. When they did reply they said they’d look into it and get back to me. I had to chase them after 2 weeks. Said it had been lost (I could have told them that!) and they’d send another. Sent lots of emails to customer services to find out where it was as I hadn’t received an email to say it had been sent with very little response. I finally received my order this week (8th June). So 3 months for an order when they said around 2 weeks is bloody poor, communication is also non existent so safe to say I will not purchase again from them.
Verified Buyer
purchased on 25/05/2021
Answer from 1001hobbies
Mr Eagle,
Thank you for your comment. First of all, we would like to apologize for this incident, and please believe that it is very unpleasant for us. As explained, your order encountered a bug that unfortunately did not make it into our logistics system. As a result, we needed the intervention of our IT colleagues.
We thank you for your understanding,
Sincerely,
1001 hobbies customer service.
Thank you for your comment. First of all, we would like to apologize for this incident, and please believe that it is very unpleasant for us. As explained, your order encountered a bug that unfortunately did not make it into our logistics system. As a result, we needed the intervention of our IT colleagues.
We thank you for your understanding,
Sincerely,
1001 hobbies customer service.
1
/5
★☆☆☆☆
Very poor customer service.
Verified Buyer
purchased on 20/03/2021
Answer from 1001hobbies
Hello,
Thank you for your feedback.
We are waiting for your package to arrive before refunding you.
We are waiting for your parcel to be refunded to you, and if you have any other problems that we can help you with, please let us know.
We are waiting for your parcel to be refunded,
Customer care 1001 hobbies
Thank you for your feedback.
We are waiting for your package to arrive before refunding you.
We are waiting for your parcel to be refunded to you, and if you have any other problems that we can help you with, please let us know.
We are waiting for your parcel to be refunded,
Customer care 1001 hobbies
1
/5
★☆☆☆☆
No comment
Acquirente Verificato
purchased on 14/05/2021
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Answer from 1001hobbies
Hello, What is your product?
Honestly, Laure
Honestly, Laure
1
/5
★☆☆☆☆
But you have got to be kidding me I had ordered decals in 1/32 scale for an American plane and others also in 1/32 scale for a German plane and you sent me decals for the P-38J Lightning but the most serious thing is that they are in 1/48 scale so they are unusable. Therefore I have ended my relationship with you for good. I asked for apples and you sent me bananas but I paid for apples...goodbye
Acquirente Verificato
purchased on 26/02/2021
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Answer from 1001hobbies
Hello, Please contact our customer service as soon as possible and send photos of the received items to [email protected] Sincerely,
1
/5
★☆☆☆☆
Order delivered very late and one of the products was missing. I was unable to give the gifts in time. Impossible to reach the phone number for information. I'll pass next time.
Acheteur Vérifié
purchased on 05/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
This company is a ripoff they do not inform you about import duties £56.00 on my order you think you are buying from an UK company , but you then find out it is a french company, you receive an email asking for import duties !!!!!!!! we all know how many scam emails we receive. You then ask 1001 hobbies for confirmation of import duties, they then do not reply so you check the couriers website. Even worse they have shipped the package with useless parcel service oops I mean UPS they say I can pay the driver upon delivery I then receive an email telling me UPS have failed to deliver twice even though I was at home on both occasions. getting no help from 1001hobbies I managed to sort out delivery and payment with UPS . IF you are a UK modeler steer clear of these scammers. you will probably be able to buy what you want from a reputable UK wholesaler.
Verified Buyer
purchased on 26/05/2021
Answer from 1001hobbies
Sir,
Thank you for your email. We regret that you did not see that we indicate on the site that customs fees may be added for orders over 136€.
We apologise for this incident, but since the BREXIT the British customs have added charges.
Sincerely,
1001hobbies customer service.
Thank you for your email. We regret that you did not see that we indicate on the site that customs fees may be added for orders over 136€.
We apologise for this incident, but since the BREXIT the British customs have added charges.
Sincerely,
1001hobbies customer service.
1
/5
★☆☆☆☆
Nul hyper nul, and once again my opinion will be refused... They sell you models with unusable plans and this company doesn't give a damn, they give you a credit of 15% of the price of your order excluding shipping costs, which of course remain at your expense. (35€ for a 240€ purchase that goes into the garbage)
Acheteur Vérifié
purchased on 21/05/2021
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Answer from 1001hobbies
Hello, Thank you for your email. We regret that you have discarded the product, we are unable to refund or exchange the product. Thank you for your comment
1
/5
★☆☆☆☆
It took way too long to get here. I marked the package refused and sent it back!
Verified Buyer
purchased on 01/03/2021
Answer from 1001hobbies
Bonjour,
Nous vous remercions pour votre commentaire. Nous déplorons cet incident et vous présentons nos excuses pour cet incident. Nous vous remercions de prendre contact avec le service client : [email protected]
cordialement,
Le service client
Nous vous remercions pour votre commentaire. Nous déplorons cet incident et vous présentons nos excuses pour cet incident. Nous vous remercions de prendre contact avec le service client : [email protected]
cordialement,
Le service client
1
/5
★☆☆☆☆
It does not fit my needs. I was interested in two 1000 l. tanks for waste. Not the supposed model that I received. The advertisement of the item, is totally misleading. I am pending to return it and to be refunded the amount paid. I hope this is not a scam. I need instructions to the effect, which I expect to receive.
Comprador Verificado
purchased on 22/05/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. Please be informed that we clearly indicate that it is a part for modelers, we are sorry that you did not notice it.
Please be informed that we have not yet received your products, our customer service will contact you as soon as possible.
Thank you for your patience, We appreciate your patience, Laure
Please be informed that we have not yet received your products, our customer service will contact you as soon as possible.
Thank you for your patience, We appreciate your patience, Laure
1
/5
★☆☆☆☆
Run away from this store, error when buying an item, email within 12 hours to cancel the order and no response. The store sends the item (it happens) on the other hand procedure for product return initiated on their site (archaic by the way) and it's been 5 days that I'm waiting for someone to deign to answer me, the way customers are treated is not acceptable.
Acheteur Vérifié
purchased on 16/05/2021
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Answer from 1001hobbies
Hello, Mr Martin, thank you for your e-mail. We would like to inform you that we do not have any cancellation emails from you at our customer service address. We regret this. Our customer service will contact you as soon as possible.
Thank you for your understanding, Laure
Thank you for your understanding, Laure
1
/5
★☆☆☆☆
Terrible! Sent me the wrong kit, finally accepted that they had made a mistake, promised to send me a return label so I could return it, and two weeks later no sign of it! I am still, a month later, still without the kit that I PAID FOR! Awful! Do not shop here!
Verified Buyer
purchased on 29/04/2021
Answer from 1001hobbies
Hello,
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
1
/5
★☆☆☆☆
Too long 1 year of waiting since the origin of the order following errors on your part and confusion in your emails. Fortunately, everything turned out fine.
Acheteur Vérifié
purchased on 12/04/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.
Acquirente Verificato
purchased on 17/05/2021
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Answer from 1001hobbies
Hello, Thank you for your order. We regret this incident, twice we asked you for your Iban because the one you gave us is not the right one, we then asked you for an official document from the bank, but you did not want to transmit it.
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
1
/5
★☆☆☆☆
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
Verifizierter Käufer
purchased on 24/04/2021
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Answer from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
1
/5
★☆☆☆☆
Order delivered 3 months after placing it
Acheteur Vérifié
purchased on 26/03/2021
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Answer from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
1
/5
★☆☆☆☆
Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.
Acheteur Vérifié
purchased on 12/05/2021
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Answer from 1001hobbies
Thank you for your comment. We would like to inform you that we will refund 10% of your order, i.e. 7€90. This refund will be made within 10 days.
Sincerely, Laure
Sincerely, Laure
1
/5
★☆☆☆☆
Deplorable service, zero communication, deadlines not met
Acheteur Vérifié
purchased on 30/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
The goods never arrived and probably weren't sent. The firm failed to answer my questions so I had to lodge a complaint with PayPal to get a refund. Very disappointed.
Verified Buyer
purchased on 04/02/2021
Answer from 1001hobbies
Sir,
Thank you for your comment. We regret this information.
We regret that you have this information that our company, indeed, the package was returned because it could not be delivered to you. As a result, we have proceeded to a refund via paypal.
We regret this incident, but you will understand that incidents or delays in delivery can happen with the United Kingdom and BREXIT.
Thank you for your understanding,
Laure
Thank you for your comment. We regret this information.
We regret that you have this information that our company, indeed, the package was returned because it could not be delivered to you. As a result, we have proceeded to a refund via paypal.
We regret this incident, but you will understand that incidents or delays in delivery can happen with the United Kingdom and BREXIT.
Thank you for your understanding,
Laure
1
/5
★☆☆☆☆
Order received, big defect on ordered model, impossible to join 1001 hobbies, neither by telephone, nor by e-mail.
Acheteur Vérifié
purchased on 02/05/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We have forwarded your Sav to our supplier and are awaiting their response.
Good day 1001hobbies customer service.
We have forwarded your Sav to our supplier and are awaiting their response.
Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
They sold me a supposed figure and they were parts of it incomplete at the end it said parts but before that it said very large figure 1:6 scam?
Comprador Verificado
purchased on 23/04/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. Please be informed that 1001 hobbies customer service will contact you as soon as possible.
Best regards, 1001hobbies Customer Service.
Best regards, 1001hobbies Customer Service.
1
/5
★☆☆☆☆
Bought two display cases, received only one unit after 30 days!!! Where's my second display case? I paid for it and the delivery, so now I'm calling you thieves!
Acheteur Vérifié
purchased on 14/03/2021
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Answer from 1001hobbies
Mr Lambert, Thank you for your comment. We sent you an email to inform you that we only had one window to send you, so we were proceeding with the refund of 39.99 €.
We regret that you did not receive the email and wish you a very nice day.
Sincerely, Laure
We regret that you did not receive the email and wish you a very nice day.
Sincerely, Laure